The Grange Care Centre

My mother was admitted as an emergency back in February, and we were, as a family just told of her admittance. We had no choice, but that choice or lack of it(!) has been the right one for mother. She is safe, secure, brilliantly looked after and supported by the team who really do genuinely care! As a family, we are chuffed to bits! Heartly recommend The grange.

My mother-in-law has been extremely well looked after and cared for, especially during the pandemic when circumstances have been difficult for everyone. The opportunity to contact by videophone and very recently, external visits, has been very welcome and cheered up the resident as well as getting some fresh air. The staff have worked tirelessly to keep up morale, tough for them all. General standards have been maintained at a high level and staff are cheerful, helpful and a great comfort to us.

My mother has been extremely well cared for both before the lockdown and during and I have had no concerns regarding her caring and safety. The staff is always professional and attentive.

The Grange were brilliant when taking our dad in. It was an awful scenario of his admission into hospital, a stay of some eight weeks, then a premature discharge. They visited in hospital and secured his placement even without a second discharge date. We were so happy that he was able to go to The Grange literally a couple of days before lockdown.

The staff at The Grange have always been friendly and helpful, and we feel that my father could not be in a safer place with his increasing level of infirmity. Although it is a very 'homely' environment, it is run with a reassuring level of professionalism, and we cannot fault the home.

I cannot praise 'The Grange' enough for their swift response at the beginning of the 'Covid-19' outbreak, doors being shut meant not being able to visit my Mother but the staff would 'facetime' me so that I could speak with her and see that she was alright. My Mother had a very nasty chest infection and the staff kept me up to date with her progress and the reports from the Doctor. The staff have now made provision for me to visit at a safe distance which is very much appreciated as my Mother is 93 years old with vascular dementia. I feel that the manager and her team have made excellent decisions regarding this awful outbreak and I am happy for them to continue doing what they think is best! My sincere thanks are sent to all the wonderful staff at 'The Grange' for all the hard work that they have put into protecting the residents. Thank you once again.

The care home seems to have coped well in the covid-19 virus situation. Being allowed to see my mother weekly playing within the set rules. I cannot comment on the standard of food since March, due to not being able to check it out. Staff are always helpful with requirements. Also, thanks for the staffs continued support. Thanks again.

As a family, we appreciated the empathy and kindness of all the staff, not just in giving care but also caring, always prepared to go the extra mile to help. A great and cohesive team delivering top class nursing care in a good atmosphere. I will forever appreciate how my husband was looked after during the last week of his life.

My friend has been a resident at The Grange for many years and has always been very happy in his choice of home. The recent situation with lockdown has been managed effectively and with great care and compassion. Staff are kind and friendly and providing great support during this challenging time.

I have been very pleased with The Grange. It’s a real home from home. I always enjoy visiting and know I will be made to feel very welcome. It’s a very happy place to be and my relative is well supported and cared for.

My mother has been a resident at The Grange for the past year. She settled in well and that is entirely due to the kindness and expertise of the staff. The atmosphere is friendly and warm. Before the virus, the residents had regular entertainment, visits from choirs, birds of prey, even a Shetland pony! I know that since the lockdown staff have continued to do their very best to give the residents a stimulating environment and reassurance. The standard of infection control at The Grange has been extremely high and relatives are now able to visit their relatives as long as guidelines are followed. During this unprecedented time its been a huge relief to know that my mother is safe and well cared for and has plenty of company and companionship as well as the highest standard of care from the lovely staff.

My husband received first-class care at the Grange so that the last 14 months of his life were very happy. Nothing was too much for the lovely staff. Right up to his last breath they were attentive and kind to both of us. I also run a singing club there and can see how content and well cared for the residents are.

While my husband is well cared for and looked after, I would have liked him to have some physio included in the package, without having to pay extra, as I pay enough already and should come under the NHS funding. Also, his feet looked after as he is diabetic, under the NHS funding.

When I came to visit I was always welcomed and nothing was too much bother. I would highly recommend The Grange to anybody who needed the best care.

After nursing my husband with Dementia for many years, when he fell and broke his hip, I could not have him back home. It was a very stressful time because I did not know where he would eventually end up. I was so grateful to have the opportunity for him to spend his last few months in The Grange. It is such a kind, caring and friendly place. I spent so many hours there with my husband. I always felt very welcome. Nothing was too much trouble.

The Grange at Stanford-in-the-Vale always provides a very warm, happy and reassuring environment. It is totally professional and well-staffed. Over the past years, many relatives and friends have spent happy times within its walls. Our neighbour, who is now a resident, has been in other care homes. She thinks The Grange is the best.

I am generally happy with dads care. There are some very good staff carers. I am not happy with the amount of agency carers. It is very clear as a visitor that regular staff spend most of their time showing agency carers the ropes. A lot of agency staff seem reluctant to interact with residents and family members, and some appear to be lazy. However, a few agency staff are very good indeed.

My mother has been a resident for 2 and a half years and is very comfortable despite poor mobility. I have recently needed to move my aunt to The Grange, at relatively short notice. The management team were great at helping to arrange a suitable room and enabled me to set it up like her home. They agreed to have her hearing dog and went out of their way to arrange for its care and safety. Finally, on arrival, my aunt was very distressed and confused but the staff were very kind and soon settled her in.

My father-in-law does well when he sees familiar faces. He has his favourite carers.

I have been visiting The Grange about every ten days for a year. I visit a resident with his wife, I believe The Grange to be very well run. The patients are listened to and treated with dignity. The staff are always welcoming. They make an effort to involve residents with a variety of activities. I am told the food is usually good. I admire the flexibility of the management making residents feel as much as possible. The role of the owner as befriender is quite exceptional.