The Old Prebendal House

The amount of time given to my friend was exceptional. Whatever any member of staff was in the middle of doing, they would immediately fulfil any request made by my friend. For example one member of staff willingly accepted the request to give me a quick tour. My friend said he felt buoyant and well. His room was pleasant, large and comfortable. There was lots of public space as well, so that there was no sense of being shoved into a particular place because it was convenient for the staff. This impression was based on a 90 minute visit but smiling residents say much. I am asked below to assess the food. I don't know, but that is not an answer allowed by the questionnaire. In fact my answers below have been made with very little evidence. It is the general impression which really gains the five stars.

My partner came to the Prebendal for respite care, I and his daughters were delighted with the 'courtesy' & friendliness of the staff, who welcomed us. The care & support he received from all the people there who looked after him was exemplary. The surroundings are a delight, and a wonderful sense of peace is marvellous for the residents. The food was delicious, beautifully served. There were plentiful light refreshments available. I recommend this care home without reservation.

Everything about the Old Prebendal House has been superb. Friendly, efficient and very accommodating staff, beautiful, calm and restful spaces which are immaculately maintained, and the garden is a treasure. The food has been really delicious, with great choices. We were made to feel so welcome as a family, and while the staff are extremely attentive, they are very unobtrusive so we felt quite at home and able to relax with our father/husband during his stay.

I have been visiting my mother for nearly 3 years on a regular basis and I find it such an enjoyable experience not only because mum is happy and well looked after; but also because of the staff here. Everyone is so helpful and pleasant as well as being very skilled in all their fields. It's such a relief for me to know that mum is happy here and that I can visit any time and have a wonderful lunch with her. Thank you everyone at Old Prebendal House.

It is a relief to have her nearby and in such good hands The staff are lovely and very understanding and i can call in at any time

My mother has now reached last stage dementia and I just wanted to comment on how seamlessly her care has been upgraded and increased, with no effort or requests from either myself or my siblings. This really is a place where residents are treated as individuals and their every need is catered for, and noted. The carers are amazing and know their residents inside out. The bring gentle care and treat everyone with the dignity they all deserve, but so often did not receive at other care homes. It should also be said that they give me and my siblings the reassurance and confidence to not worry about our mother, we know she is in excellent hands and she really is treated as if she is in her own home, not in a residential institution. Key to all of this is a care team that has bonded and worked together for a long time, excellent nurses who know their residents needs, and an amazing Deputy and Home Manager. Get that dynamic right and everything else flows from there.

My mother came to The Old Prebendal House for respite care, and had great care and attention there for six weeks. The staff were all kind and patient and helped her through some difficult challenges. Her room was spacious and homely, and the facilities are in a beautiful, peaceful setting. Visitors loved coming to see her there! We felt very grateful and the nurses, carers and management for helping her in her recovery. A warm friendly haven.

I was booked into the nursing home for a few days after a surgical operation, assuming I would need help with daily washing etc before going home. The whole experience was restful and helpful. The staff always polite, helpful, cheerful, night and day.

My mother stayed with Prebendal for two weeks respite care and whilst it was an anxious thing for my family,as it was the first time my mother had stayed away from her home in many years, it was a very comfortable and welcoming place to spend two weeks. My mother was very well cared for and the residents were charming too. Old Prebendal has a lovely atmosphere, all the staff are very pleasant and caring and it feels like more like a hotel than a care home.

This is a lovely care home. It doesn't matter what time I turn up, I'm always made to feel very welcome. The home is very comfortable and the grounds are beautiful. The staff, without exception, are warm, friendly and caring. They all have patience in shedloads! They often need it when dealing with my mum, she can be difficult.

We had not been to the Prebendal before and when we arrived to visit a friend the receptionist was helpful snd friendly. She showed us to where our friend was sitting in the delightful garden and brought us coffee and cake. We liked the friendly atmosphere and the helpful staff. Our friend is well cared for and happy to be there.

It's always a pleasure to visit my friend, not only for the time spent with her, but the staff make me feel the happiness in this establishment. I can sum up in just 2 words. Proper job!!

We moved into one of the cottages in the spring and cannot believe our luck. The staff, without exception are outstanding.

My Mum and Dad recently moved into The Old Prebendal House and it was clear from our first visit that it's a place of genuine warmth, compassion, and comfort. The pre-assessment process was impressively thorough, giving our family complete confidence in the transition. It was clear that every effort was made to understand not just the medical needs of my parents, but also their personalities, preferences, and routines. What stood out most was how welcoming everyone was - not just to my parents, but to the whole family, including the great-grandchildren. We were all made to feel at home, whether stopping by for a visit or sitting down together for a delicious lunch. A special mention must go to the manager, whose professionalism, experience, and leadership shine through in every aspect of the home and set the tone for the entire team. Having visited many care homes in search of the right one, we are incredibly grateful to have found such a special place for Mum and Dad.

Staff were pleasant and welcoming. Made us feel comfortable and safe. Food was excellent and to a great standard. Gardens were nice and welcoming. Very accommodating to our needs and issues we had.

This beautiful, peaceful sanctuary with its excellent team has been a lifeline quite literally for our mum and us. Mum has been transformed physically under the care and compassion of everyone involved in her care. From being completely bed-bound, unable to eat and the indignity of double incontinence she has been slowly, carefully and patiently encouraged to accept the personal care needed to maintain hygiene, health and dignity and to accept with gentle encouragement the physio needed to get her back in her feet. The fantastic food offering has her eating so well she gained half a stone in 4 weeks. Highly recommend.

We took a lot of trouble to find the best nursing home for our cousin, to spend his last few months. Sadly, as it transpired he didn't survive long enough to enjoy all that was on offer to residents. All the staff were very caring and helped him during his last days. We too, were grateful for their sensitivity and support.

Old Prebendal House has been a great place for my dad. They have great balance between letting him be independent with the things he can still do, while keeping him safe by recognising when he needs support. The food is excellent. Dad was only able to eat puréed food at home, but now enjoys 3 good normal meals a day. We have even been able to arrange family gatherings at the house for Christmas and Birthday celebrations with a stroll in the surrounding grounds.

Thanks again.

My brother has been in Old Prebendal for over a year now and he is being cared for by wonderful caring staff. The facilities are amazing, he often says it’s a wonderful hotel. I visit often and share his days and all the excellent things he does every day from exercise classes to afternoon teas in the beautiful garden, there is something for everyone who resides at Old Prebendal. I am so happy that my brother is in such good hands. Thank you everyone.