Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
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9.7 59 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Connolly (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (41)

Brownscombe Care Residences Reviews (59)

9.7

Brownscombe Care Residences has a Review Score of 9.7 (9.704) out of 10, based on 31 reviews in the last 2 years.
Over all time Brownscombe Care Residences has 59 reviews.

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Total of 59, showing 1-20
Review from N S (Friend of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Brownscombe for 14 months I am known to staff and feel welcome and at home when I visit. All staff are friendly, approachable, smile and spare the time to chat and update you. The facilities are fantastic as are the variety of activities on offer would highly recommend.
All the
residents seem happy and content as do the staff.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback, I will pass this on to the staff. We enjoy seeing you at Brownscombe.

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Review from Katharina H (Ex Family Member) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to find a care home for a loved one is never an easy experience, but the moment you walk through the doors at The Brownscombe the staff and surroundings fill you with confidence that it is a very safe environment where the residents are given the very best of care. It is spotlessly clean, the
staff, without exception, are friendly, professional, knowledgeable and are always on hand to answer any questions you may have. The food is excellent, the rooms are bright & airy, there are many varied activities for the residents to participate in and the resident care exemplary - what more could you ask for.
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Review from S L (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very good, very helpful and nothing is to much to ask, my mother is in good care and safe.
I feel confident that all thats done for her is without questions
Thank everyone for doing your best for my mother.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you so much for your very kind words, I will pass this on to the staff concerned.

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Review from Diana C (Respite Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brownscombe Lodge is a very attractive building in a superb location. Because of it's location up a hill, the air is always fresh and welcoming. My room was comfortable and well designed with a door opening onto the downstairs entrace so I could open it when weather was hot. The staff were very caring
and anxious to please and were always friendly despite being super busy. Overall I would highly recommend Brownscombe. It feels very homely.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback, we are delighted you enjoyed your respite stay.

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Review from Mike K (Brother of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was well looked after at the home for the whole of the 6 years she a resident.
She felt as though it was her home, and the staff made her feel as it was.
The staff were always attentive and caring, and had a positive attitude.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your kind review - we enjoyed having your sister with us. I will pass your comments on to the staff.

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Review from Patricia T (Sister of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been a resident of Brownscombe for some time now. She does at times exhibit challenging behaviour but is always treated by staff with care and empathy.
Nobody wants their loved one to be in a care home but every time I leave Brownscombe it is in the knowledge that my sister is being
well care for. All the staff are welcoming to me, and I feel comfortable raising concerns with them and they are always positive and responsive.
The activity staff work hard to provide interesting things for the residents to do. They like to include families and friends in events and activities at the home which is also very welcome.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your kind comments - I am delighted you are happy with the way we look after your sister. We will continue to enjoy seeing you here at Brownscombe.

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Review from C W (Sister of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at this care home for a while now and we can't praise it enough, the Manager, Nurses, care staff are so helpful and kind, nothing is too much trouble for residents and family.
My brother always looks very well kept with clean bedding, fresh clothes and he looks clean.
The
meal choices are excellent.
Grounds and garden are lovely too.
Very happy.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback which I will pass on to the staff. The welfare of our residents is our top priority, I am glad your brother is enjoying his stay.

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Review from Jackie S (Stepdaughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first went to look around Brownscombe we were very impressed with the greeting made by the staff and the cleanliness of the home! Out of the other homes that we looked at Brownscombe was our first and only choice! All the staff are so friendly, and are approachable if needed!
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you very much for this lovely feedback, we will ensure this is passed onto the team at Brownscombe.

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Review from Kerry R (Granddaughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you have your love one in this home, move them. Resident was medicated without any reference to family or POA. Care levels were inadequate and visiting external service raised safeguarding concerns. Staff care reports inadequate and training very poor, movement and handle of residence very poor.
Food and service hygiene very poor. Safety system not working properly and alarm calls ignored. Now moved and residency in another home and a completely different person. Don't be fooled by the 4* looks, high turnover in care and agency staff and residence left alone for long periods of time.
Reply from Ana-Marie Mitu, Deputy Manager at Brownscombe Care Residences

Thank you for sharing your feedback. At Brownscombe Care Residences, our priority is always the safety, dignity and wellbeing of the people we support. In this instance, the resident's needs changed significantly, and following input from external professionals, it was agreed that a more specialist setting would better meet those needs. This decision was not taken lightly, and we worked closely with all relevant parties to support the transition. We take any concerns seriously and follow clear protocols around medication, care delivery and safeguarding. We also strive to maintain open, respectful communication with families and appointed representatives, particularly during complex situations. We are saddened to hear that your experience has left you with such a negative view of our service. We are proud of our dedicated team and the positive feedback we regularly receive, but we also know there is always room to listen and improve.

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Review from C C (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Brownscombe" The building, facilities and the amazing staff far exceed expectations. This is a friendly home from home environment. For patients who can, there is always a range of activities and wonderful events put on. The nursing care is exemplary, the cleaning staff and food are all cooked, and
the premises is fantastic. Visitors are cared for too, and in emergency fit waters. They even fed me during my mother's last days. Her end of life care and my time were given in loving care & support. It was more than ever hoped for.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you so much for your kind words and feedback. We carry out continuous extensive training and it is good to see the result has been so good for you.

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Review from B H (Relative of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Aunt was discharged to Brownscombe after a very long stay in hospital. It was a very upsetting time for her as she was unable to return to her previous care home of 10 years, which she loved, as she now needs more specialist nursing care which they couldn't provide.
We were very worried that she
would be unable to adapt to a new home but due to the attention and care all of the staff have shown her and her beautiful surroundings she has settled in surprisingly well.
The staff at all levels are very welcoming, approachable and always keen to deal with any issues that arise quickly and efficiently, nothing ever seems too much trouble.
We are very much hoping this can be a permanent placement for our aunt as we are sure with Brownscombe's continued care she will be very happy there.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your lovely review of Brownscombe Care Residency, your feedback is much appreciated

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Review from Steve B (Son of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at the Brownscombe Care Residency for about four weeks on end of life care. In that time she was so well looked after by all the nursing staff, who were always on hand to deal with any questions I or any other members of our family had. When mum first arrived at the home she was amazed
at the facilities on offer like the cinema room and salon. As mum's health deteriorated she was always treated with care and dignity until she sadly passed away.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your review - I am glad you were happy with your Mum's end of life care, I will pass your feedback on to the staff.

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Review from J S (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were given this care home as one of three options on discharge from hospital after a stroke. It was definitely the best of the three. The management team is approachable and friendly and the care staff are gentle and caring. Any time there was an issue this could be discussed and corrected promptly.
The entertainment team are delightful and tries and keep people busy. The rooms vary in size, price and convenience for the communal areas, so you "pay your price".
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback, your comments are much appreciated and will be passed on to the staff.

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Review from Helen R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's stay with you was only a couple of weeks but in my opinion, he was well looked after and cared for.
I was very touched by a member of staff who when finished their shift checked on him. Saw he was not quite right and stayed with him until his last breath.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you, Helen, for your feedback, we will pass it on to the staff. Sorry, Dad's stay was so short.

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Review from S V (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed at Brownscombe Care Residences a few times now and I think it feels like home for her. She adores the company of all the wonderful staff that look after her so very well. I travel a few times a year and I'm delighted that Mum is happy at Brownscombe when I'm away and I know that she is
being well taken care of. The rooms are very comfortable and the decor throughout is lovely. Thank you to each and every one of you for helping to make Mum's stays with you a safe, comfortable and happy environment for her to be in.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for taking the time to complete the review, much appreciated. We enjoy having your mum to stay, she is always so cheerful.

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Review from Christine B (Wife of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
You cared for my husband with care and compassion and he was a very sick man. I always thought that he was in safe hands with yourselves and the staff were wonderful with him. We were very lucky to obtain a place here and so close to home.
Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your kind review, we will pass this on to the staff.

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Review from Sue P (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say from myself and on behalf of my family, how pleased we are with the care that Dad is receiving. We appreciate he is probably not the easiest resident you have had but all the staff have shown him courtesy and respect. I don't think we could have chosen a better home for Dad, so a
very big thank you to all the staff.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, I will ensure this is passed on to the staff.

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Review from Bernadette H (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in to Brownscombe Care Residences in early November 2024 with advanced vascular dementia. Sadly, she passed away yesterday. But my family are comforted by the fact she received such wonderful care during her short time at the home. All the staff were kind, empathetic and professional at
all times. They have always been so welcoming and accommodating to family and friends who have visited Mum. We could not have chosen a better nursing home for my mum to end her days in. Thank you Brownscombe.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for the lovely review. I will ensure this is passed on to the team at Brownscombe.

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Review from Nancy W (Friend of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's husband and myself would like to say how much we are pleased and grateful with the care she is getting. The receptionist, the managers, the well-being department and every carer have shown us courtesy and respect and we would like to show our appreciation.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your kind words, these will be onto the team.

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Review from Nigel L (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first there was a feeling that all the staff really did care about all the residents, as apposed to caring because they were supposed to. Not one single time did I visit my mother and not think she wasn't being looked after impeccably. She was looked after in a way quite impossible at
home, and it was never lost on me that the staff treated her as I would. It was reassuring that any issues there occasionally were (as indeed you would expect there to just occasionally be given the nature of a care home), were always addressed and resolved. I have nothing but praise for all the staff and would not hesitate to recommend the home to anyone needing to find a safe and caring environment for their loved ones should it become necessary. When my mother died she did so as peacefully as imaginable, and to the very end was cared for. The best I can say really is that 'care home' actually does apply, as the staff care and it does have a home feel.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words and these will be passed on to the team.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Brownscombe Care Residences is calculated as follows: ( (290 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 362 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.

Frequently Asked Questions about Brownscombe Care Residences

What types of Care is Brownscombe Care Residences registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brownscombe Care Residences have?

There are 55 Single Rooms.

What are the Facilities & Services at Brownscombe Care Residences?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brownscombe Care Residences to the centre of Haslemere?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brownscombe Care Residences to verify any information. View our terms and conditions. Brownscombe Care Residences has an Enhanced Service - more info.