Brownscombe House Nursing Home

Hindhead Road, Haslemere GU27 3PL

Brownscombe House Nursing Home, Haslemere, Surrey
Brownscombe House Nursing Home, Haslemere, Surrey
Brownscombe House Nursing Home, Haslemere, Surrey

Brownscombe House Nursing Home is a beautifully converted mansion house nestled in the woodland of Haslemere, overlooking Nutcombe Valley. It caters for residential, nursing and palliative care for up to 36 seniors. The home is owned and run by CHD Living which also runs similar establishments in Surrey. Brownscombe House provides a high quality service in a friendly environment, so that all residents can live their lives their way. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

Group: CHD Living Ltd

Person in charge: Rina Zhao (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Bulgarian, German

Single Rooms: 30

Shared Rooms: 3

Rooms with ensuite WC: 29

Weekly Charges Guide: Nursing Care Single from £875 , Nursing Care Shared (per person) from £875

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brownscombe House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 11 May 2017

Privately Funded &Social Services/CCG Funded

Reviews

9 Brownscombe House Nursing Home has a Review Score of 9 (9.018)

The Review Score of 9 (maximum of 10) for Brownscombe House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Brownscombe House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.712 for Brownscombe House Nursing Home is calculated as follows: ( (42 Excellents x 5) + (17 Goods x 4) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.306 Points relating to the number of positive Reviews for Brownscombe House Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brownscombe House Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brownscombe House Nursing Home

  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mother died at Brownscombe at the end of February 2017 at the grand old age of 104 years old and the care she has received has been superb. She had spent the twilight of her years in beautiful surroundings and cared for by wonderful staff. All have been kind and considerate to her in every way. Special thanks to the activities coordinator, who's radiating smile and personality make any care home succeed and to the care home manager, well done and many thanks to you all.

How likely would you be to recommend Brownscombe House Nursing Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister came to Brownsmead House to be cared for as she was suffering from terminal cancer.

Her care could not have been any better. The staff all welcomed her and made her last weeks comfortable and pain-free.

How likely would you be to recommend Brownscombe House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rina Zhao, Home Manager at Brownscombe House Nursing Home responded to this review on 28 Apr 2017:

Thank you for your lovely feedback regarding the staff at Brownscombe House, I am so pleased you are happy with the care that your sister had received.

My friend has dementia and is totally dependent on the staff at Brownscombe. I have visited the home on several occasions and there was always staff on hand helping residents in a kind and sensitive way. It is clearly evident that staff are employed based on their caring and nurturing nature and that they also appear to be very well trained. The home is clean and everyone is very welcoming. In my opinion, there has been a significant improvement since the new manager has been in post. The manager is very visible and is very 'hands-on' in her approach. I have witnessed her reassuring a very anxious man and it was evident that she had a very caring demeanour. The home is being run very well and is a credit to the efforts of the manager who makes herself available and obviously has a personal knowledge and interest in the well-being of all the residents of the home. A big thank you and well done to the staff and Management of Brownscombe House!!

How likely would you be to recommend Brownscombe House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Staff have always seemed kind and concerned about residents. The food seems plentiful and varied. The place is clean. Mostly, the residents seem settled.

How likely would you be to recommend Brownscombe House Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was not there very long, but I have no reason to not highly recommend the home to any service user.

How likely would you be to recommend Brownscombe House Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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