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Brownscombe Care Residences

Hindhead Road, Haslemere, Surrey GU27 3PL
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Brownscombe Care Residences, Haslemere
Brownscombe Care Residences, Haslemere
Brownscombe Care Residences, Haslemere

Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice...  

Care Provided by Brownscombe Care Residences

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250
Nursing CareFrom £1,250From £1,250
Nursing Dementia CareFrom £1,250From £1,250

Contact Brownscombe Care Residences to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ana-Marie Mitu(Regional Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (41)

Brownscombe Care Residences Reviews (67)

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9.7

Brownscombe Care Residences has a Review Score of 9.7 (9.716) out of 10, based on 32 reviews in the last 2 years. Over all time Brownscombe Care Residences has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Steve B (Son of Resident) published on 6 March 2025 Submitted via Website
Overall Experience

My mum stayed at the Brownscombe Care Residency for about four weeks on end of life care. In that time she was so well looked after by all the nursing staff, who were always on hand to deal with any questions I or any other members of our family had. When mum first arrived at the home she was amazed at the facilities on offer like the cinema room and salon. As mum's health deteriorated she was always treated with care and dignity until she sadly passed away.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your review - I am glad you were happy with your Mum's end of life care, I will pass your feedback on to the staff.

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Review from J S (Daughter of Resident) published on 21 February 2025 Submitted via Website
Overall Experience

We were given this care home as one of three options on discharge from hospital after a stroke. It was definitely the best of the three. The management team is approachable and friendly and the care staff are gentle and caring. Any time there was an issue this could be discussed and corrected promptly. The entertainment team are delightful and tries and keep people busy. The rooms vary in size, price and convenience for the communal areas, so you "pay your price".

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your feedback, your comments are much appreciated and will be passed on to the staff.

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Review from Helen R (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
My dad's stay with you was only a couple of weeks but in my opinion, he was well looked after and cared for.

I was very touched by a member of staff who when finished their shift checked on him. Saw he was not quite right and stayed with him until his last breath.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you, Helen, for your feedback, we will pass it on to the staff. Sorry, Dad's stay was so short.

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Review from Christine B (Wife of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

You cared for my husband with care and compassion and he was a very sick man. I always thought that he was in safe hands with yourselves and the staff were wonderful with him. We were very lucky to obtain a place here and so close to home.

Reply from Kevin Lorimer, Head of Hotel Services at Brownscombe Care Residences

Thank you for your kind review, we will pass this on to the staff.

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Review from Sue P (Daughter of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

I would like to say from myself and on behalf of my family, how pleased we are with the care that Dad is receiving. We appreciate he is probably not the easiest resident you have had but all the staff have shown him courtesy and respect. I don't think we could have chosen a better home for Dad, so a very big thank you to all the staff.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, I will ensure this is passed on to the staff.

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Review from Bernadette H (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

My mum moved in to Brownscombe Care Residences in early November 2024 with advanced vascular dementia. Sadly, she passed away yesterday. But my family are comforted by the fact she received such wonderful care during her short time at the home. All the staff were kind, empathetic and professional at all times. They have always been so welcoming and accommodating to family and friends who have visited Mum. We could not have chosen a better nursing home for my mum to end her days in. Thank you Brownscombe.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for the lovely review. I will ensure this is passed on to the team at Brownscombe.

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Review from Nancy W (Friend of Resident) published on 28 November 2024 Submitted via Postal Card
Overall Experience

My friend's husband and myself would like to say how much we are pleased and grateful with the care she is getting. The receptionist, the managers, the well-being department and every carer have shown us courtesy and respect and we would like to show our appreciation.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your kind words, these will be onto the team.

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Review from Nigel L (Son of Resident) published on 11 November 2024 Submitted via Website
Overall Experience

From the very first there was a feeling that all the staff really did care about all the residents, as apposed to caring because they were supposed to. Not one single time did I visit my mother and not think she wasn't being looked after impeccably. She was looked after in a way quite impossible at home, and it was never lost on me that the staff treated her as I would. It was reassuring that any issues there occasionally were (as indeed you would expect there to just occasionally be given the nature of a care home), were always addressed and resolved. I have nothing but praise for all the staff and would not hesitate to recommend the home to anyone needing to find a safe and caring environment for their loved ones should it become necessary. When my mother died she did so as peacefully as imaginable, and to the very end was cared for. The best I can say really is that 'care home' actually does apply, as the staff care and it does have a home feel.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words and these will be passed on to the team.

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Review from Susan M (Daughter of Resident) published on 5 November 2024 Submitted via Website
Overall Experience

The care for my mother, throughout her two years stay at the home, has been outstanding. All the staff have been so caring and kind to her. We were informed and consulted on all aspects of her care. It was such a relief to know that she was being so well looked after.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your lovely review, this will be passed on to the care team.

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Review from Jane W (Daughter of Resident) published on 19 September 2024 Submitted via Website
Overall Experience

My mother was a resident from March to August when she sadly passed away. The care she received at Brownscombe Care Residences was absolutely fabulous throughout her stay but the care she received in her last few days was so dignified and professional. The staff were very dedicated and their care and compassion was very much appreciated by all of her family not only did they look after mum but us too making a very difficult time a little more bearable we will forever be grateful for all of their care and would highly recommend this home.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, we will pass this onto the care teams. It was a pleasure looking after you mother.

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Review from W C (Wife of Resident) published on 16 August 2024 Submitted via Website
Overall Experience
I visit Brownscombe most days and am greeted in a friendly manner by all staff.
I am pleased that concerns are listened to and acted on promptly. On some occasions, there is a delay when personal care is requested and sometimes my husband has not been shaved.
Activities have improved during the past few months.

There have been few relatives meetings during the time of my husband's occupancy but I understand this will improve in future.

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Review from A W (Wife of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

I am very happy to have found Brownscombe Lodge Car Home for my husband who has many nursing needs. The staff are friendly and attentive, and his room is clean and comfortable. After three weeks, my husband seems to have settled in well.

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Review from Holly G (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience

A massive thank you for looking after my dad. During my visits, he seemed happy, well-looked after, clean and tidy. The food has looked amazing. All the staff have been super helpful and willing to support when needed.

Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your lovely feedback. This will be shared with the team here.

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Review from Stacey E (Granddaughter of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

When my nan first came to Brownscombe Care Residences in April, after an experience we had at another place, we didn't know what to expect but we are very happy we found Brownscombe. They are all really amazing, everyone is so friendly and makes you feel so welcome. Before my nan came here, she was in bed 24/7, she ow does a little walking and sits in a wheelchair and at a table and chair for meals. She is so happy here. Everyone takes the time to support her needs.

Reply from Jean-Pascal Toussaint, at Brownscombe Care Residences

Thank you for your review, Stacey. It gives us great pleasure to see such development and to hear such positive feedback.

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Review from Kim Y (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card
Overall Experience

We can't thank Brownscombe enough for supporting Dad and our family at short notice.

Reply from Jean-Pascal Toussaint, Deputy Manager at Brownscombe Care Residences
Thank you for your kind words.

Best wishes to the family.

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Review from Fred C (Respite Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience

I am so happy with everybody in this home, it's hard to say goodbye.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your kind review of our home. I'm happy we could make a difference in the short time you were with us and wish you all the best at home.

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Review from A B (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

The receptionist was very welcoming and everywhere was clean, comfortable and stylish. The staff were really attentive and caring and my mother was visibly happy there. We would be happy to return.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences
Thank you for taking the time to provide a review of your mother's care at Brownscombe.
We look forward to welcoming her back to us whenever the need arises.

Best wishes.

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Review from L C (Husband of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience

It was always a pleasure to visit, except for sometimes a long delay in gaining entrance. The staff are always helpful and welcoming, the premises are clean and tidy.

Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your review of the Brownscombe residences and choosing us as your provider for the care of your loved one.

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Review from J S (Sister of Resident) published on 31 October 2023 Submitted via Website
Overall Experience
My sister is in the loving care of the Brownscombe Care Residences and I could not think of anywhere I would rather have her.
The home is beautiful and it has been a pleasure to see its development over the past couple of years.
The care, attention and dedication of the care staff is fantastic.
The manager is approachable, friendly and quick to act with a real passion and love for the home that radiates.
The addition of the new clinical lead has been invaluable to my sister's care, he is extremely knowledgeable, friendly and supportive to both her needs and that of us, as a family.

Thank you Brownscombe for making this journey in our lives a seamless one.

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Review from C D (Respite Resident) published on 1 September 2023 Submitted via Website
Overall Experience
I stayed at Brownscombe House Nursing and Residential Home following a short spell in hospital and the team at Brownscombe supported me to get back on my feet and return home.
I'm so grateful for their care and support from the management right through to the chef and housekeeping, at every level I was well cared for.
Activities kept my young mind active and I really enjoyed making new friends in both staff and fellow residents.

I can't praise the whole team more and would wholly recommend Brownscombe to everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Brownscombe Care Residences.

Awards / Recognitions (1)

  • 30 Jan 2026Recipient: CHD Living Ltd

Accreditations

Meet the Team (1)

Ana-Maria Mitu
Ana-Maria MituJob Title:Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

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