Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
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9.7 59 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Connolly (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (41)

Brownscombe Care Residences Reviews (59)

9.7

Brownscombe Care Residences has a Review Score of 9.7 (9.704) out of 10, based on 31 reviews in the last 2 years.
Over all time Brownscombe Care Residences has 59 reviews.

Overall Experience
  • 48
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Date Published
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Reviewer Connection to Brownscombe Care Residences
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Total of 59, showing 21-40
Review from Susan M (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care for my mother, throughout her two years stay at the home, has been outstanding. All the staff have been so caring and kind to her. We were informed and consulted on all aspects of her care. It was such a relief to know that she was being so well looked after.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you so much for your lovely review, this will be passed on to the care team.

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Review from Jane W (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident from March to August when she sadly passed away. The care she received at Brownscombe Care Residences was absolutely fabulous throughout her stay but the care she received in her last few days was so dignified and professional. The staff were very dedicated and their care and
compassion was very much appreciated by all of her family not only did they look after mum but us too making a very difficult time a little more bearable we will forever be grateful for all of their care and would highly recommend this home.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your kind words, we will pass this onto the care teams. It was a pleasure looking after you mother.

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Review from A W (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy to have found Brownscombe Lodge Car Home for my husband who has many nursing needs. The staff are friendly and attentive, and his room is clean and comfortable. After three weeks, my husband seems to have settled in well.
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Review from W C (Wife of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Brownscombe most days and am greeted in a friendly manner by all staff.
I am pleased that concerns are listened to and acted on promptly. On some occasions, there is a delay when personal care is requested and sometimes my husband has not been shaved.
Activities have improved during the past
few months.
There have been few relatives meetings during the time of my husband's occupancy but I understand this will improve in future.
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Review from Holly G (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A massive thank you for looking after my dad. During my visits, he seemed happy, well-looked after, clean and tidy. The food has looked amazing. All the staff have been super helpful and willing to support when needed.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you for your lovely feedback. This will be shared with the team here.

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Review from Stacey E (Granddaughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my nan first came to Brownscombe Care Residences in April, after an experience we had at another place, we didn't know what to expect but we are very happy we found Brownscombe. They are all really amazing, everyone is so friendly and makes you feel so welcome. Before my nan came here, she was
in bed 24/7, she ow does a little walking and sits in a wheelchair and at a table and chair for meals. She is so happy here. Everyone takes the time to support her needs.
Reply from Jean-Pascal Toussaint at Brownscombe Care Residences

Thank you for your review, Stacey. It gives us great pleasure to see such development and to hear such positive feedback.

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Review from Kim Y (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't thank Brownscombe enough for supporting Dad and our family at short notice.
Reply from Jean-Pascal Toussaint, Deputy Manager at Brownscombe Care Residences

Thank you for your kind words.
Best wishes to the family.

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Review from Fred C (Respite Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with everybody in this home, it's hard to say goodbye.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your kind review of our home. I'm happy we could make a difference in the short time you were with us and wish you all the best at home.

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Review from A B (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The receptionist was very welcoming and everywhere was clean, comfortable and stylish. The staff were really attentive and caring and my mother was visibly happy there. We would be happy to return.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for taking the time to provide a review of your mother's care at Brownscombe.
We look forward to welcoming her back to us whenever the need arises.
Best wishes.

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Review from L C (Husband of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was always a pleasure to visit, except for sometimes a long delay in gaining entrance. The staff are always helpful and welcoming, the premises are clean and tidy.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your review of the Brownscombe residences and choosing us as your provider for the care of your loved one.

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Review from J S (Sister of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is in the loving care of the Brownscombe Care Residences and I could not think of anywhere I would rather have her.
The home is beautiful and it has been a pleasure to see its development over the past couple of years.
The care, attention and dedication of the care staff is fantastic.
The
manager is approachable, friendly and quick to act with a real passion and love for the home that radiates.
The addition of the new clinical lead has been invaluable to my sister's care, he is extremely knowledgeable, friendly and supportive to both her needs and that of us, as a family.
Thank you Brownscombe for making this journey in our lives a seamless one.
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Review from C D (Respite Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Brownscombe House Nursing and Residential Home following a short spell in hospital and the team at Brownscombe supported me to get back on my feet and return home.
I'm so grateful for their care and support from the management right through to the chef and housekeeping, at every level I
was well cared for.
Activities kept my young mind active and I really enjoyed making new friends in both staff and fellow residents.
I can't praise the whole team more and would wholly recommend Brownscombe to everyone.
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Review from J B (Resident) published on 23 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful service, excellent room.
Reply from Rebecca Connolly, Regional Manager at Brownscombe Care Residences

Thank you very much and this will be fed back to the teams.

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Review from J B (Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Brownscombe House as a temporary resident after a long spell in hospital and ended up staying over a year...out of my own choice!
The care, love and friendship I recieved allowed me to regain my confidence to go home, something I never thought I would do.
The manager supported my every decision,
even last-minute changes in my mind to not go home because I wasn't ready, she reassured me it was no trouble and it was all in my own time.
I made friendships to last a lifetime and recently went back to visit for a party. If I ever need care again, I know exactly where I will be going! Thank you for everything.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you so much for you lovely review of your time with us at Brownscombe.
We were so happy to support your decisions and to see you achieve your goals.
The team all miss you very much but the door is always open for a visit or two!
All the best from the whole Brownscombe team.

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Review from Ian W (Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run home with helpful staff. A nice place to live.
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Review from David D (Son of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Brownscombe House for many months. From day one, he received first class, nursing care. He was treated with dignity and compassion from very professional staff and excellent management. Our family feel very fortunate that Dad was a resident here and I would wholeheartedly
recommend Brownscombe to anyone, of any age, requiring residential and/or nursing care.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for taking the time to provide such a kind review.
Your father was a pleasure to care for and we were privileged to have had such fantastic support from you as a family also.
The appreciation shown means so much and I will be sure to share this with the team.
All the best to you and your family.

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Review from K P (Son of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very courteous and helpful. Looked after my mother and kept her relaxed in a new world.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your review of the Brownscombe residence. The team works hard to provide the best care for our residents and I will be pleased to pass on your kind words. In the short time your mum was in our care as a short-term resident, she was a loved member of our 'family' and we wish her well for the future.

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Review from J H (Respite Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My three-week stay was most enjoyable, after two months in hospital. It was like being in a five-star hotel, with the excellent nursing and care staff. I particularly enjoyed the jubilee celebrations, which all the residents seemed to enjoy, as the weather smiled on the day.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you for your lovely feedback on your time spent with us here at the Brownscombe Residence. We are pleased to hear your stay was an enjoyable one. We wish you every happiness for the future.

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Review from Michael R (Husband of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife arrived in the Brownscombe at the end of her life. The room was well appointed with a beautiful view, very quiet and serene. This was a very difficult time, but made easier by the excellent standard of nursing and personal care. During the last night, I cannot speak too highly of the care and
understanding by the night team.
Reply from Alison Packham, Service Manager at Brownscombe Care Residences

Thank you so much for your kind review. I will share your lovely comments with the team here at Brownscombe. Our very best wishes to you and your family.

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Review from Nigel C (Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only at the home from 28th January to the 3rd February, so my comments reflect the short stay and the fact that the NHS was paying my fees and providing the basic food. I am sure anyone who decided to live permanently here would be very satisfied.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Brownscombe Care Residences is calculated as follows: ( (290 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 362 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.

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