Brownscombe Care Residences

Hindhead Road, Haslemere GU27 3PL
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9.7 59 Reviews
  • Brownscombe Care Residences, Haslemere
Brownscombe Care Residences is nestled in the woodland of Haslemere overlooking Nutcombe Valley. It enjoys magnificent views of the surrounding countryside and is conveniently located close to the A3. It caters for residential, nursing and palliative care for up to 55 residents and aims to transform lives through high-quality care in a friendly, homely environment.

The residences include Brownscombe Nursing Home; established in 1984, an Edwardian country-house setting offering a choice of luxurious, single rooms, some with direct access to private patios and gardens. Each room comes with a multi-position, electric profiling bed, HD TV, private phoneline, Wi-Fi, and nurse attendant system. Set in its more than 3 acres of landscaped gardens, is the newly built Brownscombe Lodge, also providing a range of private en-suite bedrooms, complete with full wet room facilities.

The beautiful conservatory offers a relaxing retreat, looking out to alluring wisteria in the gardens, which is popular amongst residents for pursuing their gardening and outdoor activities. Residents also enjoy access to a choice of two lounges, a cinema, hair salon and nail bar. With a striking turret and hand-carved door from Nepal, Brownscombe bursts with character and its unique appearance is only enhanced by the beauty of the surrounding Surrey countryside.

Every day, meals are freshly prepared and individually tailored to residents' needs with the choice to eat in a welcoming bistro and dining room. Brownscombe Care provides a high-quality service in a friendly and homely environment, so all residents can live independently. Residents also have the opportunity to get involved with a range of mentally and physically stimulating activities, organised by the activity coordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

These prices are only a guideline, please contact Brownscombe Care Residences to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rebecca Connolly (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (41)

Brownscombe Care Residences Reviews (59)

9.7

Brownscombe Care Residences has a Review Score of 9.7 (9.704) out of 10, based on 31 reviews in the last 2 years.
Over all time Brownscombe Care Residences has 59 reviews.

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Review from S M (Niece of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the Covid regulations. I was tested upon arrival and shown to a visitor room. Screen in place for visits as well as mask-wearing by all staff. No hand gel in this room and the dispenser outside the door was empty. I had my own but I'm sure if I had asked it would have been
provided.
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Review from M D (Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well looked after and I had what I wanted. It is a lovely place, very friendly. The food is very good. The variety of activities. The staff are very good.
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Review from Paul R (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
To anyone who has a loved one in need of care look no further than Brownscombe.
The facilities are first class, the management is brilliant and the staff can't help the residents enough.
My Father was going down hill fast his mental and physical state was an incredible worry to the family yet after
being at Brownscombe for only a few weeks we have all seen a vast improvement in him. He is more like his old self and the happiest we have seen him in a long time.
5 stars is too low a rating to give as far as we as a family are concerned.
Many many thank to all at Brownscombe.
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Review from Patrick W (Husband of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came to Brownscombe House in December 2019. She was in a very poor physical and mental condition. She needed serious nursing care. She has shown substantial improvement in both respects and I am delighted with the care she has received. The GP indicated that Brownscombe House was just the right
place for my wife - and she was right. I feel that she is now in good hands and much better off than trying to care for her myself.
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Review from Alastair M (Son of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was rapidly discharged from hospital due to the COVID situation following a stroke and so we did not choose Brownscombe. However, we have been absolutely delighted with the choice of home and the care that Mum has received.
My mother is 99-years-old, severely paralysed with dysphagia and
very frail. Her condition fluctuates and she requires expert nursing assessment and care. She has been receiving this and moreover, all the staff that we have met have enormous patience, empathy and skill. They have kept me fully informed and have rung me as soon as there has been any change in Mother's condition. Unfortunately, Mum has been too unwell to participate in any activities and so I cannot score those.
There are too many staff to name, but I would like to extend my grateful thanks to them all.
I would have absolutely no hesitation in recommending Brownscombe to any of my friends or relatives.
Reply from Shaleeza Hasham, Head of Hospitality at Brownscombe Care Residences

Dear AM, Thank you so much for taking the time to share your experience of Brownscombe. We are so pleased to have been able to support your family and your mother during this time. Yours Sincerely, Shaleeza.

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Review from V P (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home for nine months. He is very well cared for and keeps well. I feel welcomed each time I visit. Staff, in particular, are friendly, patent and kind. A real " home from home".
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Review from Kathy M (Sister of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit I am greeted by staff members in a friendly manner.
My sister is always cheerful and relaxed. She is fully involved with all activities and staff make a huge effort to include her.
If ever I need to speak to a member of the management team this is arranged without a problem.
Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Dear Kathy,
Thank you for submitting a review for Brownscombe House. I am pleased to hear that you and your sister are happy with the services and activities we provide.

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Review from Sally L (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home - wonderful staff. Would highly recommend to the world!
Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Dear Sally,
Thank you for your review of Brownscombe House. I am pleased to hear that you are happy with Brownscombe House and the staff.

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Review from Evelyn M (Wife of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is receiving very good care from staff and management. The family are free to visit at any time and are always made welcome by the friendly and helpful staff and management.
He does not sleep well at night and this worries him. Hopefully, the night time staff realise this and care for him
with patience and kindness.
Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Thank you for your review of Brownscombe House Nursing Home. We are pleased to hear that overall, you and your husband have had a positive experience at the home and appreciate your comments regarding the night care. We will ensure that your husband will be cared for with patience and kindness and that constant reassurance is given to help with his worries at night.

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Review from C L (Wife of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care at Brownscombe House is very good. The residents' needs are considered throughout and he is encouraged to partake in events which are of interest to him.
Reply from Rina Zhao, Service Manager at Brownscombe Care Residences

Thank you for your review of Brownscombe House Nursing Home. We are pleased to hear that you are happy with the care that your husband receives. We will continue to encourage him to participate in activities which interest him to help maintain his well-being.

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Review from Andrew C (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After accepting I could no longer adequately care for my mother who has dementia and represents a very high fall risk, I had to choose an appropriate care home for her. I selected Brownscombe House largely on the positive feelings I instantly received from the staff. My initial instinct has so far proven
correct. My mother constantly tells me how well she is cared for and thus far I remain happy with my choice.
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Review from Mike K (Brother of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well looked after, insulin stabilised and more animated than she has been for years.
Always clean and tidy and smartly dressed.
The food she said is excellent.
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Review from M P (Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Great staff. Good food. I think this lot needs or deserves a medal for being so caring and hardworking. The management is very approachable and knowledgeable, we enjoy our conversations. My stay here has always been excellent.
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Review from S H (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been at Brownscombe since October 2017. He was initially quite concerned about moving from home to a care home but has settled really well mainly down to the excellent care and nursing team who have made every effort to reassure and give him attention when needed but also space when he wants
quiet and peace. As his condition continues to deteriorate the nursing palliative care has been first class.
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Review from Sally W (Niece of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have always seemed kind and concerned about residents. The food seems plentiful and varied. The place is clean. Mostly, the residents seem settled.
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Review from David U (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died at Brownscombe at the end of February 2017 at the grand old age of 104 years old and the care she has received has been superb. She had spent the twilight of her years in beautiful surroundings and cared for by wonderful staff. All have been kind and considerate to her in every way. Special
thanks to the activities coordinator, who's radiating smile and personality make any care home succeed and to the care home manager, well done and many thanks to you all.
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Review from Elizabeth M (Sister of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to Brownsmead House to be cared for as she was suffering from terminal cancer.


Her care could not have been any better. The staff all welcomed her and made her last weeks comfortable and pain-free.

Reply from Rina Zhao, Home Manager at Brownscombe Care Residences

Thank you for your lovely feedback regarding the staff at Brownscombe House, I am so pleased you are happy with the care that your sister had received.

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Review from Susan P (Friend of Resident) published on 5 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has dementia and is totally dependent on the staff at Brownscombe. I have visited the home on several occasions and there was always staff on hand helping residents in a kind and sensitive way. It is clearly evident that staff are employed based on their caring and nurturing nature and that
they also appear to be very well trained. The home is clean and everyone is very welcoming. In my opinion, there has been a significant improvement since the new manager has been in post. The manager is very visible and is very 'hands-on' in her approach. I have witnessed her reassuring a very anxious man and it was evident that she had a very caring demeanour. The home is being run very well and is a credit to the efforts of the manager who makes herself available and obviously has a personal knowledge and interest in the well-being of all the residents of the home. A big thank you and well done to the staff and Management of Brownscombe House!!
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Review from J P H (Son of Resident) published on 24 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was not there very long, but I have no reason to not highly recommend the home to any service user.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Brownscombe Care Residences is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Brownscombe Care Residences is calculated as follows: ( (290 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 362 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brownscombe Care Residences is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Ana-Maria

Ana-Maria Mitu

Job Title: Manager

At Brownscombe Care Residences we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Brownscombe a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Jean-Pascal

Jean-Pascal Toussaint

Job Title: Deputy Manager

As Deputy Manager at Brownscombe Care Residence, I contribute to delivering exceptional care while ensuring a safe and supportive environment for both residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brownscombe Care Residences to verify any information. View our terms and conditions. Brownscombe Care Residences has an Enhanced Service - more info.