Kings Lodge

Nutfield Park, Kings Cross Lane, South Nutfield, Redhill RH1 5PA
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9.9 49 Reviews
  • Kings Lodge, Redhill
At Kings Lodge Centre for Complex care, the team care for patients with specific long-term neurological needs that can’t be met in a hospital or general nursing home. Regardless of the origin of injury, they aim to maximise recovery and maintain health and wellbeing.

Their person-centred approach ensures all care programmes are specific to each patient. All this incorporating family and loved ones, while combating social isolation.

Kings Lodge offers a unique care environment with all en-suite rooms for residents, some with kitchens to aid rehabilitation and readiness for discharge and some equipped specially for bariatric residents.

There are different common dining rooms and sitting rooms, as well as a sunny conservatory where activities take place overlooking the beautiful grounds of Kings Lodge. The team place a key focus on activities, with many events and outings planned to enhance the life of residents and relatives.

Dedicated staff are trained to recognise the importance of the lives and individual experiences of all residents and make it a priority to know the life histories of people in their care.

Carers provides 24-hour care for a variety of neurological disabilities in the peaceful setting of Surrey, as well as offering respite care.
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Care Provided by Kings Lodge

Primary Care Categories

  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Kings Lodge to confirm what's included and get a personalised quote:

Contact Kings Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Alum Care Ltd
  • Privately Owned

Person in Charge

  • Monica Buruiana (Registered manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • There is free on-site parking

Kings Lodge Reviews (49)

9.9

Kings Lodge has a Review Score of 9.9 (9.898) out of 10, based on 27 reviews in the last 2 years.
Over all time Kings Lodge has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kings Lodge
  • 9
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Total of 49, showing 21-40
Review from Chloe E (Respite Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have just spent over 2 weeks at Kings Lodge and I must say the care provided was second to none. All staff are friendly, respectful and listen to how you want your care done and they respect that which is so important. Lots of activities are provided on the weekdays and the activity team are amazing.
The optional complimentary therapy massage was amazing and she was highly skilled and worked wonders on my pain. The only downside was that there is no bus that can fit multiple wheelchairs on so no group outings or days out of the centre happen anymore which is such a shame and lowers quality of life for permanent residents. Group outings into the public are so important to feel part of the community and feel involved in the outside world especially for the younger and more mobile residents who use wheelchairs. Apart from that the nursing care was amazing, care staff amazing and the other residents made me feel so welcome. I look forward to going back in December! Thank you so much!
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Review from S S (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kings Lodge has been a fantastic place for my father. The staff are excellent and always work diligently and with a lot of empathy. They ensure our loved ones are looked after well, are as comfortable as they can be and ensure great communication with families. The facilities are clean, modern and fit
for purpose. Management stay close to families and ensures they are heard and cared for.
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Review from Diane H (Sister of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was made to feel very welcome and soon felt "at home". After an extended stay in the hospital, the environment was a very welcome change. She is especially pleased with the quality of the food. As a family, we are grateful and appreciate the work of Kings Lodge.
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Review from S C (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had the best of care for my mother, always such kindness, thoughtfulness and support.
We couldn't have asked for better, we will be forever grateful that we found Kings Lodge for my mother's final chapter in her life. We will think of the amazing staff and the wonderful care they have shown
always. Thank you!
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Review from B J (Husband of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professional, caring care home, considered by my wife and her family to be home, cared for by staff that are kind, thoughtful and supportive. Many many thanks, we are forever grateful.
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Review from M M (Friend of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through King's Lodge's doors, we knew it was the right decision for our dear friend. The staff became our friends too, they were so caring, loving and helped us to organise events at Kings Lodge to make life for her more enjoyable. The staff are very caring and involve residents
in every activity. Very lively environment, clean and enjoyable.
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Review from J M (Friend of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear friend was looked after and cared for so well by the staff/carers and nurses at Kings Lodge. We are so glad to know some of you as friends. Everyone at Kings Lodge goes above and beyond to try to make their residents' lives much more bearable.
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Review from Irene O (Mother of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very pleased with the care/support at Kings Lodge. Very friendly but professional team (nurses, management and care staff). My son has complex needs and it was a really worrying time for my family to put him into respite care. But he/we ended up happy and satisfied with the care, he is treated
with dignity. I recommend Kings Lodge!
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Review from K W (Friend of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. Lovely homely feel.
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Review from K C (Friend of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pick up and drop off was very professional, enabled us to take our friend for a lovely afternoon out.
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Review from S D (Niece of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been a resident since 2015 and the care she has received has been second to none. I'm really very happy my auntie was a resident as Kings Lodge.
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Review from Sarah D (Relative of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been well cared for during her time at Kings Lodge. Staff have been very helpful arranging for her funeral. Also, my nephew is receiving very good care. Staff are very friendly, as well as caring.
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Review from Charlie D (Brother of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My beautiful sister has just peacefully passed away, having been a resident at Kings Lodge for the last eight years. I would like to thank the wonderful and caring staff who cared for my sister with love and dignity. The staff have also treated my family on the passing of my sister with care and lovely
words. They have also arranged all the funeral arrangements for me, to take away any stress. I would like to thank you once again for the love you gave to my sister.
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Review from Carol C (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son has been in Kinds Lodge for 10 years and to start with things weren't good because he has a condition that is very rare. As time has gone on, they have got to know him and understand his needs. The carers and staff are brilliant with him, he gets well looked after and they are very polite and
friendly. They try to include him in activities but this can be difficult because he is bedbound 24/7 and connot move.
We think he gets very good care and well taken care of. We feel Kings Lodge is a lovely and friendly care home.
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Review from J A (Mother of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with Kings Lodge for about ten years. My son first went there for respite care and for the last eight years as a permanent resident. This is a care home with heart, things go wrong occasionally but management listen and work to resolve issues promptly. If there is an issue, such
as problems with personal equipment not working, supplies running short or menu changes, I know who to contact to put things right. If I am away or unable to visit my son for any reason, he is given extra attention to relieve his distress about being away. it is good to know that he is safe and secure at Kings Lodge.
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Review from Naomi F (Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The clinical care is excellent, I feel much safer here than in hospital or the nursing home I was in previously. The team reacts quickly to changing situations and have gone above and beyond when I've been unwell to enable me to be treated at Kings Lodge rather than in hospital. The staff work exceptionally
hard, are compassionate, genuinely care and treat all residents as unique individuals.
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Review from D L (Husband of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kings Lodge strikes a balance between professionalism and friendliness. It is a warm and welcoming place with highly dedicated staff. They take complex medical needs in their stride to meet the individual requirements of each person. The medial needs are met and so are the social needs. The staff are
first class, always friendly and cheerful whilst being highly attentive to duty. A lot of effort goes into events to bring people together and celebrate. The garden is a real asset so everyone can enjoy nature.
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Review from Mamta S (Wife of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is at Kings Lodge for the past two years, I am working in the care sector for 32 years and travel 100 miles to be with him as he gets quality care in a personal way. Staff are management have supported us like family. Trained staff addresses our concerns promptly and efficiently. They are
professional and flexible in working together with residents and families to develop plans and follow them. The organisation has committed to equality and diversity. They have reached out to help me in managing my responsibilities and well-being. My best wishes to Kings Lodge family for their continued best work.
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Review from Pam M (Mother of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lodge has always given their very best care and support to my relative. He always says King's Lodge is the best care home he has been in. They go above and beyond to make sure his needs are met. We can't thank them enough.
Reply from Victoria Oladosu, Manager at Kings LodgeThank you for your lovely review, we always strive to provide excellent care at Kings Lodge.
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Review from S D (Mother of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful service, the staff do their best.
Would highly recommend to anyone.
Always a cheerful approach from staff, also professional and caring.
All amenities are available and a good-sized garden to sit in.
Overall a pleasant place.
Reply from Victoria Oladosu, Manager at Kings LodgeThank you for taking the time to review our care home. We remain committed to continually improving our services for our residents.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Kings Lodge is calculated as follows: ( (290 Excellents x 5) + (33 Goods x 4) ) ÷ 323 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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