Kings Lodge

Nutfield Park, Kings Cross Lane, South Nutfield, Redhill RH1 5PA
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9.9 49 Reviews
  • Kings Lodge, Redhill
At Kings Lodge Centre for Complex care, the team care for patients with specific long-term neurological needs that can’t be met in a hospital or general nursing home. Regardless of the origin of injury, they aim to maximise recovery and maintain health and wellbeing.

Their person-centred approach ensures all care programmes are specific to each patient. All this incorporating family and loved ones, while combating social isolation.

Kings Lodge offers a unique care environment with all en-suite rooms for residents, some with kitchens to aid rehabilitation and readiness for discharge and some equipped specially for bariatric residents.

There are different common dining rooms and sitting rooms, as well as a sunny conservatory where activities take place overlooking the beautiful grounds of Kings Lodge. The team place a key focus on activities, with many events and outings planned to enhance the life of residents and relatives.

Dedicated staff are trained to recognise the importance of the lives and individual experiences of all residents and make it a priority to know the life histories of people in their care.

Carers provides 24-hour care for a variety of neurological disabilities in the peaceful setting of Surrey, as well as offering respite care.
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Care Provided by Kings Lodge

Primary Care Categories

  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Kings Lodge to confirm what's included and get a personalised quote:

Contact Kings Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Alum Care Ltd
  • Privately Owned

Person in Charge

  • Monica Buruiana (Registered manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • There is free on-site parking

Kings Lodge Reviews (49)

9.9

Kings Lodge has a Review Score of 9.9 (9.898) out of 10, based on 27 reviews in the last 2 years.
Over all time Kings Lodge has 49 reviews.

Overall Experience
  • 37
  • 12
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Date Published
  • 49
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  • 27
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Reviewer Connection to Kings Lodge
  • 9
  • 6
  • 6
  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 49, showing 41-49
Review from Joanne M (Sister of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at King's Lodge for 6 months following an accident in which he suffered catastrophic brain injuries. King's Lodge has proven to be a peaceful, caring and nurturing environment for him and I am so grateful to all of the staff. It is clear that the staff have become like
family to my brother and he is very fond of them.
I live in Northern Ireland so can only visit occasionally but when I do, the staff are so kind and accommodating. Meals for visitors are available for a small fee, which is great when you've just come off the plane and means I can spend more time with my brother. Now that he can feed himself we sit and have lunch together and life feels almost normal.
The home runs a wonderful social media page with regular updates on the many activities for the residents and their families, and the fabulous catering at these events.
It has a beautiful garden and fish pond which provides a lovely setting for fair weather visits.
Thank you so much to everyone.
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Review from Sherene R (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thanks to everyone at Kings Lodge for making my mothers time (4 years) there enjoyable. As a family, we cannot express how thankful we are to the entire team for all the care and support they provided to her. A huge thank you to the physio team who worked with her to regain her mobility we are
forever grateful. If not for you, I’m am not sure if my mum would now be in independent living - she is so excited for her new journey in life in her own flat, but she is also sad at saying farewell to everyone at Kings Lodge who have become like an extended family to her.
Wishing you all the best, and I am sure that you will continue to provide an excellent service.
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Review from M R (Mother of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much improved over the last 6 months.
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Review from Alison B (Son of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Things have greatly improved at Kings Lodge in the last few months, with the new manager and more staff. All the staff, carers and nurses are very caring and helpful. I am very happy my son is looked after very well.
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Review from Nick K (Respite Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care received at Kings Lodge. This nursing home is great.
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Review from Ann S (Friend of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always friendly and welcoming. The standard of care is excellent and the activities are stimulating and interesting. The food is presented well and my friend is happy.
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Review from K W (Husband of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the last 6 months, this home has improved beyond recognition, there are more permanent staff and agency has dwindled to a very low number, all the staff are a lot happier and this transmits to the residents. The changed management is 100% better and the open door policy has completely changed the
home. Lastly, the activities department is excellent, there is no reason for any resident to be bored.
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Review from Margaret W (Wife of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely satisfied with all aspects of care and rehabilitation given to my husband. Staff treat him and myself with respect and are most friendly at all times. Recent months new management have been instilled which has made for an even better atmosphere with staff, residents and families involved with
everything.
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Review from Isabel C (Partner of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care provided.
My partner is happy with the staff, the entertainment, his bedroom and the outdoor area.
I have peace of mind as I know my partner is being well looked after and I can concentrate on bringing up our sons.
I am very pleased with the new management
of Kings Lodge.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Kings Lodge is calculated as follows: ( (290 Excellents x 5) + (33 Goods x 4) ) ÷ 323 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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