Garth House Care Home with Nursing

Tower Hill Road, Dorking RH4 2AY

Garth House Care Home with Nursing is committed to high standards of provision within a comfortable accommodation, as well as ensuring each client benefits from a friendly approach and companionship.

Garth House is a private nursing home which was officially opened in 1949 by the Queen's physician, Lord Harden. Reputed to have been built at the turn of the last century, it is a distinguished character house set in large landscaped gardens.

Many of the rooms overlook the peaceful grounds which consist of sweeping lawns, mature specimen trees and numerous banks of flowering shrubs and flower beds. Delightfully situated on the picturesque area of Tower Hill, it is within walking distance of the local amenities in the town of Dorking.

Group: Caring Homes Group

Person in charge: Carol Taylor (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Garth House Care Home with Nursing: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Garth House Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Garth House Care Home with Nursing in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.321 for Garth House Care Home with Nursing is calculated as follows: ( (102 Excellents x 5) + (111 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 237 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Garth House Care Home with Nursing is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Garth House Care Home with Nursing has a Review Score of 9.3 (9.321) from 20 Reviews


Average Ratings

  • Excellent
    7
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garth House Care Home with Nursing?

  • Extremely LIKELY
    11
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garth House Care Home with Nursing

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My mother has dementia and living at home she was becoming more withdrawn and confused. 2 Weeks of the Garth and we now have a laughing, singing happy mother. It has been amazing to see these changes. She is well looked attended by the staff and the morning and afternoon activities keep her brain moving. So pleased we are making it permanent.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

Garth House has very professional and caring staff it provides excellent person-centred care to all of its residents. The staff are very dedicated and committed to making each of the residents they care for receive the best possible care they deserve. The care of the residents is paramount and sits right at the heart of the nursing home. All of the staff are very skilled in their own specialism and by working with other staff they provide high-quality person-centred care to all of its residents. This is a lovely nursing home with caring, compassionate and committed staff working to deliver high-quality person-centred care to all of the residents.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

Having tried a couple of nursing homes previously, Garth House was warm and welcoming, lovely original panelling and a separate dining room for residents and guests if required.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   3.5 out of 5

Carol Taylor, Home Manager at Garth House Care Home with Nursing responded to this review on 16 Mar 2018:

We really appreciate your feedback. Activities are recognised as an extremely important part of life at Garth House and we are actively recruiting new Activities Coordinators to provide support to our residents. We pride ourselves on ensuring all of our residents get the chance to enjoy an activities programme tailored to their individual tastes or needs. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home. My door is always open if you would like to discuss any element of your loved one's care.

When visiting a relative I am always made to feel welcome and the staff are friendly and always have time to answer any queries I might have.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   4.1 out of 5

Since my mother has been in Garth House she has not had any problems e.g falling out of her chair or calling out. I am happy that she is near for me to walk to see her. Now 96 years old, she has gone downhill. I am pleased she is pleased to see me and a big smile greats me. Although now she falls asleep quite a lot when I am there. I try to think of things to jog her memory, but mum falls asleep. It is hard.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   3.9 out of 5

The management, medical and care team provide an excellent support and pastoral service for residents and relatives alike. The home presents a cheerful and professional approach from the moment you enter. They are extremely flexible and make every effort to accommodate requirements. A professional and well-run facility.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.4 out of 5

I work in several care homes doing the resident's hair. I have been doing my job for over fifteen years. I have never been made to feel so welcome. The management team and staff are extremely helpful and make my job a real pleasure.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   4.1 out of 5

I am pleased with the recent changes to the home. The staff have a pleasant attitude with the residents and morale has really improved. The home smells fresh and is being refurbished in stages.
The manager and nurses are open and frank about any problems and deal with them promptly. I understand that there will be more entertainment soon which will be beneficial for the residents, as they do need to be stimulated more.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   3.8 out of 5

Carol Taylor, Home Manager at Garth House Care Home with Nursing responded to this review on 18 Jan 2018:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

Garth House has improved 200% over the last month. Staff are happier - more relaxed atmosphere.

Staff are visible all the time and welcoming when relatives arrive.

Residents are clean and clearly happy.

Nursing staff are busy and taking care of the residents, talking or sitting with them.

There are no smells.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

Carol Taylor, Home Manager at Garth House Care Home with Nursing responded to this review on 17 Nov 2017:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

The standards at this home have improved enormously in recent months, which seems to be because of an influx of better quality staff. My brother and I are very satisfied with our mother's care and so is she, so thank you very much!

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   4.4 out of 5

Carol Taylor, Home Manager at Garth House Care Home with Nursing responded to this review on 17 Nov 2017:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

My relative has now settled in well at Garth House. We are very pleased with the new management and the proposed improvements with regard to staff and recruitment of permanent night staff. We have found that any queries or issues are listened to and acted upon, which is reassuring. The recent relatives meeting was very informative and gave us an opportunity to ask questions.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   3.6 out of 5

Carol Taylor, Home Manager at Garth House Care Home with Nursing responded to this review on 17 Nov 2017:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person-centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.

I am very impressed with the young lady who looks after the activities. She works very hard to involve all the residents with exercise, music, making things, gardening and outings. I have been coming to this home for over five years as my mother was here before she died and got to know residents and staff. Everybody is very nice and I enjoy my visits regularly.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   4.1 out of 5

My mother has been at Garth House since 2013 and we are very happy with the way she has been cared for. The staff are very caring, and nursed her back from a serious illness with great skill and dedication. The home itself is comfortable and well cared for and this gives my mother great pleasure. Overall we feel this is the right place for her at this stage of her life.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was admitted to Garth House at the end of September. This is her fourth home in two years, the others having been less than satisfactory, to say the least! From the moment you walk in the door at Garth House, it is like home from home. The carers are always happy and friendly and obviously enjoy their jobs. The nursing staff are excellent, with every minor detail picked up on and actioned. This has taken a great deal of stress off of me. I thoroughly recommend Garth House to anyone who needs an excellent care home. Well done to the manageress.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.4 out of 5

My aunt was transferred from hospital to Garth House in June 2015 having stayed there previously. From initial contact all the staff were very helpful and polite. I visit weekly and all the staff recognise me including kitchen staff. My aunt seems to be well cared for and has settled in nicely. The staff contact me if they need information. The only minor point is my aunts room on a few occasions has looked a little dirty and there has not been any spare toilet paper or a glass to drink from.

How likely would you be to recommend Garth House Care Home with Nursing? Likely

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Average Rating:   3.8 out of 5

Roz Salmani, Home Manager at Garth House Care Home with Nursing responded to this review on 23 Nov 2015:

Thank you for taking the time to review Garth House, we really appreciate your feedback. At Garth House we take great pride in ensuring we deliver high quality care and facilities. We are very pleased that you have a positive impression of our Team and the high quality care we provide, and are happy to report that we have now recruited domestic service colleagues to ensure that our high standards of service can be properly maintained. We always welcome the opportunity to improve, and hope that you will continue to share your suggestions with us in the home in future.

Friendly caring environment.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

The staff are friendly and helpful the home is regularly cleaned and medication given when needed. There are games organised several times a week and exercises twice a week.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

My mother came to live at Garth House Care Home in February aged 93. I have nothing but the highest praise for this wonderful home where she stayed until needing to go into hospital for a couple of weeks before she died. The staff at Garth House Care Home are simply outstanding in their care, warmth, good humour and love. It is also a beautiful place with glorious grounds, just couldn't have asked for more.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   5 out of 5

Dad has been at Garth House for just over 2 years. Unfortunately in that time his dementia has become worse. But the staff who work there still treat dad as a human being and with a lot of dignity. He can no longer stand or walk but the staff move him between a wheelchair and his chair or bed with care and attempt to be as gentle as possible. It is good that the staff are directly employed and there doesn't seem to be a very high turnover of staff. The home always looks clean and the food always looks good and they offer a good choice everyday. There are regular meetings between the residents families and the staff to ensure good communication.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.3 out of 5

My husband is cared for with dignity and compassion. The staff are very kind and pleasant and always have time for him. All his needs are met and he feels safe, secure and well looked after.

How likely would you be to recommend Garth House Care Home with Nursing? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please call 0808 223 5507 for further information about current Bed Vacancies at Garth House.

Awards / Recognitions

February 2018

April 2017

December 2016

February 2016

Job Vacancies

Staff Profiles

Carol

Carol Taylor

Job Title: Home Manager

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Garth House Care Home with Nursing