






Hatch Mill is set up to offer skilled residential and nursing care, at an excellent location for allowing residents to continue with an independent lifestyle, being located in close proximity to community life and amenities.
It provides a comfortable interior offering a real home from home. Externally the home has a terrace for alfresco dining, a large Japanese courtyard garden and large gardens with a landscaped pond.
All carers are well-trained and...
Care Provided by Hatch Mill
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Although we have trained Dementia staff, Hatch Mill is not a specific dementia specialist home so each resident will be assessed on their individual care needs.
The price(s) shown are provided by the care home. Contact Hatch Mill for full pricing details and T&Cs.
Contact Hatch Mill to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Abbeyfield Wey Valley Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Tammie Baker(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (44)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (2)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Hatch Mill has its own private car park across a bridge from the public car park.
Hatch Mill Reviews (40)
Hatch Mill has a Review Score of 9.6 (9.603) out of 10, based on 14 reviews in the last 2 years.
Over all time Hatch Mill has 40 reviews.
From my own perspective the management team and staff have, and continue to be, excellent; nothing is too much trouble and the care provided is clearly outstanding. I have been made to feel welcome during every visit, am always met with a cheerful smile and am given real time to discuss issues as and when it becomes necessary. I feel that my step-grandmother is an important and loved member of the Hatch Mill family and not simply a 'resident'. I could not praise the Hatch Mill team more highly; a difficult time for my step-grandmother and our family has been made easier and the caring and loving environment is so reassuring for us all.
Thank you so much for your very kind review. Your Step-Grandmother is most definitely well loved and we are delighted to be able to have her with us.
We have been very impressed with the level of care that our mother has received at Hatchmill. The staff are attentive & genuinely care about every resident. Alot of thought goes into the weekly activity programme promoting a stimulating environment for all levels of cognitive ability. The home is always clean, light & welcoming. The beautiful well tended garden is enjoyed by all. We cannot thank the management & staff enough for all their efforts.
Thank you so much for your kind words. We pride ourselves on meeting the varied needs of all of our Residents.
My wife and I are Power of attourney for a cousin who has now been in the home for 3 plus years and we have full confidence in the care she has been given and our interaction with Abbeyfield has been first class.
Thank you for your review. We are delighted that you are happy with the care that your cousin receives.
The care that my mother recieves (she turns 80 on the 19th June) as an alzheimers patient is amazing. All the staff are so caring and attentive. They clearly work at Hatchmills as they want to make a difference. The admin team lead by Tammy & Tracey are also outstanding.
I cannot recommend enough this carehome and would always be happy to share my views.
Thank you so much for your wonderful review. It is a pleasure to care for your Mum. We are all very fond of her.
Lovely care home with lovely gardens that the staff take great pride in. My mother has been well looked after for a couple of years here. Good range of activities for those who choose to be involved. Parking is easy with good wheelchair access to the centre of Farnham. All the staff are very caring and professional. Never had any issues
I will pass on your lovely review to our staff, I know they will be delighted.
My mother feels loved, she loves her carers, she is happy and we are extremely grateful for this. It is also a huge accolade for Hatch Mill. Over and above that, she is so very well looked after, no effort is too much for the staff. Hatch Mill is run to genuinely help its residents, not for financial profit.
I will pass on your kind words to our staff. I know they will be delighted.
My Aunty Anne lived here for almost 2 years - she was happy, safe, and well looked after.
Especially thank you to Tammie, Tracey and all the staff for their unrelenting care, compassion, kindness and for making my Aunt feel looked after and valued.
Despite having to leave her home of over 50 years, she settled in quickly and the staff were always ready with a smile, or (since we lived over 300 miles away) at the end of the phone with updates, reassurances or advice.
This was invaluable to us.
My wife has worked in the care profession and this is one the best Care Home she has come across.
I would have no hesitation in recommending it - right from first enquiry to the final moments staff have been considerate, understanding, helpful and generous with their time.
Thank you again.
Thank you so much for your wonderful review. It was a pleasure to look after your Aunt, a truly lovely lady. She is missed by us all. I will pass your kind words on to our staff. Thank you again.
Tammie
I have been so impressed with the care given to my Mother of 88 years who has vascular dementia! The nursing staff have been exemplary in managing my Mothers condition providing great support to her in settling into a new home that has been stressful for her! The whole staff including management have supported me greatly in what has been a difficult and stressful time, everything is so much appreciated
Thank you so much for this wonderful review. We are gratified that your Mother is settling well with us. We are aware the transition into care is a very stressful experience for the Resident and their loved ones and It is our pleasure to help in any way we can.
My aunt has been a resident at Hatchmill since Feb 2022. Since that day I have been nothing but impressed by the quality of care provided by the staff there. Beyond the expected levels of care delivered to the residents I have been particularly impressed by the kindness and patience shown to residents. Interactions are always made with a smile and cheery approach which makes such difference.
Thank you so much for taking the time to pass on your kind words - all the team at Hatch Mill will be so pleased to read your comments as they pride themselves, not only on the care they offer, but the relationships formed between residents and their loved ones.Thanks again for your review and best wishes from all the team at Hatch Mill.
Overall very good. Do find it very difficult lately to get through, I have rung several times at different times and it always says can't take your call now .Ive left messages but they do not ring back.I needed to talk to someone about my brothers update from the hospital but just could not get hold of someone to tell. I have been ringing upstairs and getting the carer to find someone for me to speak to on the downstairs desk. I appreciate that you are always busy but sometimes these calls to you are very important or sometimes urgent.
Thank you for your review. I apologise for this issue. When staff are caring for a resident it is not always possible to stop and answer the telephone. We ask that sponsors are patient and understand that care and medication rounds have to take priority. We make every effort to keep the lines of...
Hatch Mill has a good atmosphere. The staff are competent, respectful and friendly. The food needs improvement and the helpings are often unnecessarily large, causing waste. There are plenty of activities and a very good selection of outings.
Thank you for your review. We appreciate all feedback and my door is always open to families and sponsors to discuss ways in which we can improve the services we offer.
During a period of sickness the staff were excellent at liaising with the GP and keeping the family updated.
When visiting I have observed the encouraging atmosphere in the home and witnessed the staff's gentle interactions with residents.
Thank you so much for your kind words. We appreciate all feedback and I will relay this to our staff.
Mum had the opportunity to take part in the many activities and outings provided by the Home and also enjoyed the accessible garden. Their food is very good and plentiful and she never refused a piece of cake or a biscuit.
During the last month of her life, Mum needed a lot more care but was able to stay in her room where everything was familiar, safe and secure. I cannot fault the superb way she was looked after during this difficult time.
I would highly recommend this Home.
Thank you very much for your kind words. It was a pleasure to look after your mum.
Management operates an 'open door policy', which means that we feel very comfortable being able to discuss anything with them. We're always given the necessary time and never feel rushed.
As an example of how they go 'the extra mile', to celebrate my mother's 105th birthday, we were allocated a lovely lounge where we were able to invite a number of her friends to help her enjoy this momentous occasion. Hatch Mill provided an excellent afternoon tea which was enjoyed by all.
Thank you very much for taking the time to share your experience of our Hatch Mill Residential and Nursing home. Our Registered Manager will be so pleased to read your kind comments and share them with her team - everyone at Hatch Mill really prides themselves on the support they give not only to...
Our mother praised the care home frequently during her seven years there as a resident, particularly during her last months as her body gave up on her and so she became ever more dependent on the quality of staff care. She was so grateful for the sheer kindness and thoughtfulness of many of the regular staff.
There was over the ten years a continuity provided by the core staff there - nurses, carers, cleaners, managers - who were long-term employees, and whose dedication to their roles there has been their vocation, and gave the home a certain feel like an extended family. It was a little community which we as visiting relatives valued in itself and were made to feel part of.
It is a transparent kind of setup, with safe but simple access for visitors.
The home managed the hard Covid times well, although maybe too restrictive at times in its trying to keep out Covid.
Thank you so much for your positive review. It was an honour to care for your parents.
Our mother was well cared for and we felt included regarding her care.
Thank you so much for your kind review. We are pleased that your experience at Hatch Mill was a positive one.
Since mum moved to nursing care in November 2022 the quality of the care has been exemplary. She is no longer able to make much obvious engagement with most of the organised activities, but does seem to enjoy getting out of her room from time to time.
All the very best from the Hatch Mill team.
The staff and management are truly wonderful, and this gives me much peace of mind to know that my mum is getting the best care possible.
Thank you very much for sharing your kind comments. It is so pleasing to hear that our great team at Hatch Mill are ensuring your Mum gets the best possible care.
The team at Hatch Mill all work so hard to do such an amazing job and will be really happy to read your words.
Thanks again and best wishes from all the team at Hatch Mill.
My brother and I have commented before on the high standard of care she received throughout her stay, and this extends to the palliative care she received in those final months. We are hugely grateful for the kindness and dedication shown by all of all the staff in those sad times.
Best wishes from all of us here.
Our experience from the word go has been extremely positive. My discussions with staff prior to mum moving in were informative and reassuring, enabling a relatively easy transition into Hatch Mill. Despite any move being unsettling, mum is very positive about the home. She likes the food, finds the staff friendly and helpful and generally has a ‘good feeling’ about where she is living. I also have found the staff to be supportive and responsive to any issues raised.
Best regards,
The AWVS Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatch Mill.
There are no upcoming events for Hatch Mill.
Awards / Recognitions (5)
- 28 Oct 2016Recipient: Abbeyfield Wey Valley Society Ltd
- 20 Nov 2015Recipient: Abbeyfield Wey Valley Society Ltd
- 28 Nov 2014Recipient: Abbeyfield Wey Valley Society Ltd
Accreditations
There are no accreditations posted yet for Hatch Mill.
Meet the Team (4)

Tammie is a Registered Nurse and qualified in 2007 but worked in the care industry for over 10 years before her training as a nurse. Tammie joined Hatch Mill as their Clinical Manager in 2014 and was promoted to Registered Manager of the home in 2021. She now leads the team at the home creating a wonderfully vibrant atmosphere for residents and their loved ones to enjoy every day.
Tammie has experience in Palliative care, Wound Management, Diabetes, and Chronic Diseases Management. Tammie is a Registered Mentor for nursing students. Fire Awareness, SOVA Management, COSHH, Infection Control.

Tracey has had over 20 years of experience in caring for the elderly, joining Abbeyfield Wey Valley Society in 2002 as a Senior Care Assistant at Hatch Mill. In 2007 Tracey became Deputy Manager at Ridgway Court before being given the position of Volunteer and Activity Support Manager in 2010. Tracey is the staff support officer and in 2016 she became the Society’s, Well-being Manager. In 2023 she then became Deputy Manager for Hatch Mill
Tracey has NVQ3 NVQ4 and NVQ Assessors Awards together with courses in First Aid, Health and Safety, Infection Control, Fire Marshall, Food Hygiene, Manual Handling, SOVA Management, COSHH, Drug Administration, End of Life Care, Diabetes Awareness, Dementia, Customer Service, Mental Health and Equality and Diversity, Support and supervision.

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as Head Coach for the Farnham under 7’s rugby teams!

Ildi has been working as a nurse for over twenty-five years. Having qualified in Romania, she has been working in the UK since 2009, mainly in nursing homes as she has a special interest in looking after the elderly.
Having held various positions over the years including Clinical Specialist Nurse and Unit Manager, Ildi does a wonderful job leading her team of passionate Nurses who provide the best possible care for residents at Hatch Mill.
Frequently Asked Questions about Hatch Mill
What types of Care is Hatch Mill registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hatch Mill have?
There are 44 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Hatch Mill?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hatch Mill to the centre of Farnham?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatch Mill to verify any information. View our terms and conditions. Hatch Mill has an Enhanced Service -more info.