Kings Lodge Care Centre

The Pavillions, Kings Head Lane, West Byfleet KT14 7BQ
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9.9 45 Reviews
  • Kings Lodge Care Centre, West Byfleet
Built by CHD Living in 2009, Kings Lodge is a purpose-built care centre, accommodating 42 beds. It's set on a 2 acre site overlooking surrounding sports fields, and is located next to the local primary school.

A primary focus is given to nursing care, with a secondary focus on residential care, short/long-term respite and end-of-life care. Care is also offered to those living with dementia, and specialist support is also offered for wound healing and neurological conditions, including Parkinson's Disease.

As the first purpose-built CHD Living home, Kings Lodge is registered for 44 and features full en-suite wet rooms. Residents can enjoy a wide range of facilities, including a themed pub with pub garden, the use of two internal courtyards, and a hairdressing salon and cinema.

Located in a cul-de-sac close to New Haw Railway Station, the CHD Living-owned home is easily accessible for families. Byfleet, a picturesque town in Surrey, and Brooklands Shopping Centre are also located nearby, offering visitors the chance to explore the area if they wish.

All bedrooms, which overlook an inner courtyard or beautifully landscaped gardens, are well equipped with flat-screen TVs and full en-suite facilities. Residents also have access to a large secure garden, and enjoy home-cooked meals. They have the opportunity to engage in regular community outings, such as garden centres and local attractions, including Brooklands Museum, Wisely Gardens and Painshill Park. Children from the local school and nursery also make regular visits, promoting valuable intergenerational relationships.

Residents can also enjoy the use of entertainment facilities, such as the internet corner and library. Individually tailored activities are also offered, and residents have the choice of five lounges, as well as al-fresco and private dining.

All ground-floor bedrooms have private access, allowing for safe family visits.
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Care Provided by Kings Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact Kings Lodge Care Centre to find out the exact price for your requirements.

Contact Kings Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kings Lodge Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Shabina Rai (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (40)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Kings Lodge Care Centre Reviews (45)

9.9

Kings Lodge Care Centre has a Review Score of 9.9 (9.932) out of 10, based on 13 reviews in the last 2 years.
Over all time Kings Lodge Care Centre has 45 reviews.

Overall Experience
  • 36
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Date Published
  • 45
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Reviewer Connection to Kings Lodge Care Centre
  • 17
  • 6
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Total of 45, showing 1-20
Review from Paula M (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in hospital for 7 weeks and, due to increased care needs, needed a new home. From the first enquiry with Kings Lodge I knew this was a great place for my mum. The facilities are excellent and the accommodations resemble 5* hotels. The surroundings are always clean and tidy - everything is
very well maintained. Food, entertainment and enrichment activities are specifically designed for residents and every care is taken to meet individuals needs. The care, compassion and respect for my mum and all her family is outstanding! The staff are all amazing, without exception, and on my mums 90th birthday the special attention and celebration from all was so touching. Everyone at kings lodge has made the difficult transition one which I now truly value. My mum has improved and is so comfortable- it's been an actual god-send that we were able to get her into king lodge. Can't thank them all enough.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Dear Paula,
First of all Thank you so much for taking your precious time to leave us this amazing and positive review. We are pleased to hear about your mum settling in and it was our greatest…read more
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Review from Geoffrey A (Resident) assisted by family/friend published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day I arrived I have been treated with kindness, consideration and dignity. The entire staff are helpful, kind and considerate and sense of humour, so important! I could think of living of any other care home.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much for your positive and wonderful review. We are happy that you are settling in well. Your thoughtful comments have definitely motivated all of us to do better and to continue with the…read more
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Review from D B (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at Kings Lodge Byfleet in March 2025. From the moment she moved in she was looked after and well cared for. All the staff at Kings Lodge Byfleet are so caring, and helpful. They all do such an amazing job. They are friendly, informative and will go out of their way to help
and reassure residents and their families. It's a huge relief to know that my mother is looked after, and safe. What a wonderful place my mother gets to call home. Most important fact is she loves it there and has made friends with other resident and staff.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much for taking your time to leave us such a positive review. It was our greatest pleasure to support your mum in her new home. Your feedback is greatly appreciated.
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Review from Christine W (Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kings Lodge is absolutely fabulous staff are wonderful hard working and very friendly and I love them all.
Reply from Kevin Lorimer, Head of Hotel Services at Kings Lodge Care Centre
Thank you for your lovely feedback - I will pass this on to the staff who I know will be grateful for your feedback. We appreciate you taking the time to write and score us.
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Review from Sharon K (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home enough. Such friendly staff from management to car assistants, cleaners,
receptionist. My mum has improved so much since she has arrived at Kingslodge thanks to the wonderful care. She is eating and walking now and this from a lady that was bedbound! Kingslodge is
spotlessly clean the care second to none, also a big shout out to the girls in the laundry, they do an amazing job. And not to mention the chief words cannot say how wonderful you are!!! Thank you to management for bringing my mum here and my dad to follow.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much taking your time to leave us this amazing 5* review. We pleased to hear that mum has settled in well here at Kings Lodge. Your positive feedback has been a huge encouragement to all…read more
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Review from Brian F (Friend of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend is very Happy with how he is being cared for in King's lodge, he enjoys the food and looks forward to the weekly entertainment, his room is very comfortable and has a good view of the wildlife outside.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much for taking your time to leave us a 5* review and we are very grateful for your feedback. We are pleased to hear that your friend is happy here at Kings lodge. Our team are always…read more
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Review from C S (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We live in Western Canada and are only able to visit the centre rarely. This was the first visit in 2 1/4 years. We asked questions about my Mother's care and were given a full run down of all the issues and her day-to-day life. This was very thoroughly and professionally done.
Reply from Shabina Rai, Registered Manager at Kings Lodge Care Centre
Thank you so much for taking your time to leave us a 5* review. We are very pleased to hear that your visit was positive and happy with the care provided to your Mother. Our Team are committed to…read more
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Review from Anthony B (Son of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently been in Respite Care at Kings Lodge. I have found the staff to be very helpful at what has been a very stressful and worrying time. Both the Manager, Assistant Manager and other members of staff have responded to our concerns in a timely manner. Dad has had to return to hospital
and is awaiting a permanent placement. I was struck by the warmth, helpfulness and friendliness of the staff.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Dear Anthony, Thank you for taking the time to provide us with a review. We are really pleased to hear that you and your dad were happy with his stay whilst at Kings Lodge. We wish your dad all the…read more
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Review from L C (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kings Lodge are very welcoming and friendly and my mother is always happy when I visit her. The activities coordinator organises a great programme of interesting and varied activities during the week, including the book club and various arts and crafts, as well as regular visits by singers
and entertainers. The food is always very good. It is reassuring to know that there are nurses available at all times and they are always very helpful. Any queries or requests that I or my family have are dealt with swiftly by the manager and his team. Thank you!
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hello, thank you so much for leaving us feedback. We are so pleased to hear that you are happy with the support that your mother is receiving and, when you visit the home. Thanks
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Review from Sue B (Friend of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a resident with another friend. We were greeted warmly by the receptionist and taken to the lounge where some of the residents were sitting and others were playing a game with one of the carers. We were given armchairs (which were moved for us) so we could sit and chat with our elderly friend.
We were even given a cup of tea along with the residents! I was very impressed with the welcoming and friendliness of the staff and wouldn't hesitate to recommend Kings Lodge Care Centre.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Sue, thank you so much for taking the time to leave us a review. We are really pleased to hear you had such a nice experience when visiting the home.
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Review from Jane A (Friend of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend sadly passed in December 2023 whilst in Kings Lodge Care Home. We cannot speak highly enough about the care and support from every member of staff, medical and auxiliary. Their culture of care is second to none. From the moment our friend arrived, he was treated with dignity, respect
and love. This was equally extended to ourselves as friends and family. The manager of this home and his staff demonstrate a standard that others should aspire to.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Jane,
Thank you so much for taking the time to leave a review. We are very pleased to hear that you were happy with the support we provided your friend, yourself and the family. We will be sure to…read more
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Review from Kerry W (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent the last 2 months at Kings Lodge Care Centre, initially for a short period of nursing care, but sadly for what became end-of-life care.
I cannot speak highly enough of Kings Lodge. When he was transferred from the hospital we were welcomed as a family. For example, I was asked if I had
any other siblings and if my dad had grandchildren. My confused father, who was struggling to communicate, immediately had people around him using our names and building familiarity and comfort.
My mum was welcomed by name when she visited, and both of my parents have been given the gift of dignity, spending the best quality time possible in the circumstances.
Early this morning, my dad quietly slipped away. Kings Lodge called me first to check if my mum was on her own. This was done with genuine thought and care. 
I want to name individuals, but fear forgetting someone key, so for this reason I will stick to team Kings Lodge who without exception, have supported and cared for my dad, and our family, through such a difficult time.  
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hello Kerry,
Thank you very much for your kind review. We are very happy to hear that you were happy to hear that you were happy with the care that your father was provided whilst he was residing at…read more
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Review from Ann G (Wife of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Kings Lodge from hospital on 11 December suffering from Lewy Body Dementia. We did not know that he had been discharged with a chest infection. Unfortunately he succumbed to the infection and received end of life care over the following five days. From the time he entered
the building he was surrounded by love, the care given was exceptional even though the staff did not have the opportunity to get to know him. He was treated with respect. The care, love and support was extended to us (family and friends) so we never felt isolated. Whether it was the cleaner/maintenance man, the laundry lady, the lady on reception, they all asked how my husband was. We had many hugs from all the carers who were always smiling. Everyone gave us so much support through a difficult time. Apologies that I can’t remember all the staff names! Thank you so much for everything. You all deserve medals.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Dear Ann, Thank you so much for taking the time to leave us a review. We are very pleased to hear that you had such a positive experience with us at Kings Lodge. Kind regards.
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Review from Barry K (Son of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been to another care home in the same group for respite care, I decided to move Mum to a home closer to where I live. I looked at several others but I liked the 'feel' of Kings Lodge and I have not been disappointed. It is not an easy transition to move permanently into a home, but the attitude
of the team certainly helped. Mum's room has recently been redecorated and with a view of the bird table and squirrels plus her many pots of plants, that has made her feel at home. She is not a natural mixer and therefore does not regularly join in with the social events, but when she does, she enjoys herself. The building is modern with great outside space although the main social room is a little small.
The staff are all lovely, and it has been nice getting to know many of them. They do genuinely seem to care about the residents. Where I have had some issues, the management has been responsive. I am very pleased with our decision and most importantly, Mum seems to be happy!
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Barry, thank you for taking the time to leave us a review. We are very pleased to hear that your mum has settled well into Kings Lodge and, you are happy with your choice to support your mum into…read more
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Review from Carol R (Daughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed when I first visited Kings Lodge. The first thing that struck me was the friendliness and cleanliness of the staff. They appeared to be proud of what they did and who and where they were. Mum's room was recently decorated. It is on the ground floor looking out onto the courtyard, so
it is airy and has access outside. The grounds are lovely. Mum sometimes says she doesn't like the food offered, but in general she is happy. The staff are kind and attentive. She has made some new friends and she gets on well with the staff. On her birthday, I had wanted to give her a small birthday tea for her and some friends, but I was out of action. When I asked the manager if they could do something, they stepped up and provided the food and cake. Mum and her friends had a wonderful time. Nowhere is perfect, but I would have no hesitation in recommending Kings Lodge to others. The care is excellent, the staff professional and friendly and it is excellent value for money.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Carol, firstly thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the current support being provided to your mum. We take all feedback on and…read more
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Review from Jenette E (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Food was dreadful - given small bowl of rice as a meal twice, told nothing else as the chef had gone home and shops were shut as a Sunday. TV, no remote for 1 and a half weeks. Staff kept promising would be sorted out, unable to change channel (eventually cleaner sorted it out). One day Dad had no dinner
so I went out to get him food and when I returned 3 members of staff having shouting match in front of myself, daughter and a resident, even another member of staff was embarrassed. Management said all was not acceptable but continued to happen and nothing done about it. Would not leave them in charge of a dog, let alone a family member.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Dear Jenette,
Thank you for providing us with your feedback. We are very sorry to hear that this is how you feel after your experience at Kings Lodge. We believe we had taken all of the appropriate…read more
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Review from S L (Husband of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my wife received at Kings Lodge I can only describe as first class. The staff and management were always understanding, caring and patient. Thank you very much.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the care and support your loved one received whilst residing at Kings Lodge.
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Review from Paul M (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kings Lodge Care Centre looked after my mother and father after their discharge from hospital. The care they received was exemplary and I would like to thank each and every member of staff. Thoroughly recommend the care home.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Paul, thank you so much for leaving a review. We are very pleased to hear that you were happy with the support your mother and father received during their stay with us at Kings lodge.
Kind…read more
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Review from Sharon P (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very caring and friendly and know my sister well. In particular, the relatively new manager is approachable and working hard to provide the best standards possible and the well-being coordinator is outstanding and treats the residents as family. I was overwhelmed by the thought that
went into the gift given to my sister at Christmas - it was so thoughtful and personal. Current guidelines mean we no longer have to wear a face mask when visiting our loved ones which is so much better and we have the freedom to visit whenever we like. The hallways are currently undergoing a facelift which is definitely making it look smarter. Some of the chairs are a little tired looking but I appreciate that they take a lot of wear and tear. I cannot comment on the food apart from it smells tasty when I visit at lunchtime. All in all, this may not be a luxury London hotel, but we selected it for the family feel it provides and we have not been disappointed - I would definitely recommend.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Thank you Sharon for your kind words and, taking the time to leave us some feedback. We are very pleased to hear that you are happy with the care and support your sister is receiving.
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Review from Sara H (Relative of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Pleased at first with care. Staff were attentive when requested but I often found my father with food all down him. Clothes went missing and other resident clothing was often in his cupboard. He lost over two stone as he was left to feed himself. Mattress on the floor in case he fell out of bed, no
bed rails! Lack of personal hygiene, teeth never cleaned, etc. The home seems very understaffed. We didn't realise the failings until we moved him elsewhere where he received amazing care.
Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Dear Sara. Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously at Kings Lodge and, will look into your concerns raised for your father's time…read more
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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Kings Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.932 for Kings Lodge Care Centre is calculated as follows: ( (136 Excellents x 5) + (10 Goods x 4) ) ÷ 146 Ratings = 4.932
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kings Lodge Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Shabina

Shabina Rai

Job Title: Manager

At Kings Lodge, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Kings Lodge a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Oggie

Oggie Gelacio

Job Title: Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Kings Lodge Care Centre.

Frequently Asked Questions about Kings Lodge Care Centre

What types of Care is Kings Lodge Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kings Lodge Care Centre have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kings Lodge Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kings Lodge Care Centre to the centre of West Byfleet?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

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