Kings Lodge Care Centre

The Pavillions, Kings Head Lane, West Byfleet KT14 7BQ

Kings Lodge Care Centre is a purpose built care centre with 42 beds providing nursing care and accommodation for older people, admitting a few residents diagnosed with dementia. The home is owned by CHD Living and is situated in a cul-de-sac near the town centre of Byfleet, a picturesque town in Surrey. All bedrooms, which overlook an inner courtyard or beautifully landscaped gardens, are well equipped with flat-screen TVs and full en-suite facilities. Further amenities include an on-site hairdressing and beauty salon service, cinema room, internet corner and library.

Group: CHD Living Ltd

Person in charge: Karen Temple (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 Years of age. Ages 60+.

Single Rooms: 44

Rooms with ensuite WC: 44

Weekly Charges Guide: Nursing Care Single from £1020 (These prices are only a guideline, please contact Kings Lodge Care Centre to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Kings Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Kings Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kings Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.832 for Kings Lodge Care Centre is calculated as follows: ( (81 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 95 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.795 Points relating to the number of positive Reviews for Kings Lodge Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.8 Target = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Kings Lodge Care Centre has a Review Score of 9.6 (9.627) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kings Lodge Care Centre?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kings Lodge Care Centre

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • No Connection Provided
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

This is a lovely home that over the last year has looked after my in-laws excellently. The staff are very caring and nothing is too much trouble. We as a whole family, have nothing but praise for all the hard work that everyone at Kings Lodge put into looking after all the residents.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

A warm and caring care home. Excellent food and carers. The manager is very good and so too are the other staff. Clean and well-kept room both public and private.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

A very efficiently organised care home with excellent carers, nurses and manager who all engender a caring environment.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

King's Lodge was recommended to me by a friend who has been visiting there for some time. My Husband has been there as a resident since October 2017 and I am extremely happy as he is being so well cared for. It gives me peace of mind.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Kings Lodge for 18 months.
During that time I have seen the services and care develop to a very high standard.
There is a stable team who genuinely know and understand the residents.
The environment is very good, with many improvements made under the current manager.
The rooms are pleasant in design.
The catering and laundry staff are fabulous - I feel 'at home' when I visit my mother and never worry about her care.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Kings Lodge is a shining example of how care can be provided for the elderly and frail. My mum spent her last ten days there. From when she crossed the threshold to her passing away she was treated with compassion and respect.
She said she felt safe and had no worries there. All staff were kind, calm, professional and friendly. They worked as a team, communicated very well among themselves and with us and did everything in their power to make her time there a really good experience. Their care and support for me was fantastic too. We could not have wished for more.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This is a very well run care/nursing home. All facilities are of high standard and the staff are very competent and friendly. Visiting hours are designed to suit all people. Car parking facility is brilliant. The care centre is clean, airy and spacious with good facilities provided for all visitors. The accounts personnel are very professional. I would recommend this place and this care provider to all who are in need of such service.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

We cannot commend highly enough the level of care and compassion shown to Mum whilst she was at Kings Lodge. The Manager and her whole team are fantastic, they cared for Mum with the greatest kindness, patience and consideration which they also extended to her family. No question was too minor to answer, no request too difficult and their guidance, when asked for, was so much appreciated. Kings Lodge is what we rarely hear about, a wonderful care home and deserves all accolades and tributes.

How likely would you be to recommend Kings Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 08 May 2018

Privately Funded &Social Services/CCG Funded

Awards / Recognitions

There are currently no awards/recognitions posted yet for Kings Lodge Care Centre

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kings Lodge Care Centre