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Kings Lodge Care Centre

The Pavillions, Kings Head Lane, West Byfleet, Surrey KT14 7BQ
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Kings Lodge Care Centre, West Byfleet
Kings Lodge Care Centre, West Byfleet
Kings Lodge Care Centre, West Byfleet

Built by CHD Living in 2009, Kings Lodge is a purpose-built care centre, accommodating 42 beds. It's set on a 2 acre site overlooking surrounding sports fields, and is located next to the local primary school.

A primary focus is given to nursing care, with a secondary focus on residential care, short/long-term respite and end-of-life care. Care is also offered to those living with dementia, and specialist support is also offered...  

Care Provided by Kings Lodge Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,700£1,800 - £1,800
Residential Dementia Care£1,550 - £1,700£1,800 - £1,800
Nursing Care£1,600 - £1,800£1,800 - £2,000
Nursing Dementia Care£1,600 - £1,800£1,800 - £2,000

Fees depends on Potential resident Dependency level

Contact Kings Lodge Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Shabina Rai (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (40)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Kings Lodge Care Centre Reviews (53)

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9.8

Kings Lodge Care Centre has a Review Score of 9.8 (9.833) out of 10, based on 15 reviews in the last 2 years. Over all time Kings Lodge Care Centre has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Ann G (Wife of Resident) published on 8 January 2024 Submitted via Website
Overall Experience

My husband was admitted to Kings Lodge from hospital on 11 December suffering from Lewy Body Dementia. We did not know that he had been discharged with a chest infection. Unfortunately he succumbed to the infection and received end of life care over the following five days. From the time he entered the building he was surrounded by love, the care given was exceptional even though the staff did not have the opportunity to get to know him. He was treated with respect. The care, love and support was extended to us (family and friends) so we never felt isolated. Whether it was the cleaner/maintenance man, the laundry lady, the lady on reception, they all asked how my husband was. We had many hugs from all the carers who were always smiling. Everyone gave us so much support through a difficult time. Apologies that I can’t remember all the staff names! Thank you so much for everything. You all deserve medals.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Dear Ann, Thank you so much for taking the time to leave us a review. We are very pleased to hear that you had such a positive experience with us at Kings Lodge. Kind regards.

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Review from Barry K (Son of Resident) published on 7 November 2023 Submitted via Website
Overall Experience
Having been to another care home in the same group for respite care, I decided to move Mum to a home closer to where I live. I looked at several others but I liked the 'feel' of Kings Lodge and I have not been disappointed. It is not an easy transition to move permanently into a home, but the attitude of the team certainly helped. Mum's room has recently been redecorated and with a view of the bird table and squirrels plus her many pots of plants, that has made her feel at home. She is not a natural mixer and therefore does not regularly join in with the social events, but when she does, she enjoys herself. The building is modern with great outside space although the main social room is a little small.

The staff are all lovely, and it has been nice getting to know many of them. They do genuinely seem to care about the residents. Where I have had some issues, the management has been responsive. I am very pleased with our decision and most importantly, Mum seems to be happy!

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Hi Barry, thank you for taking the time to leave us a review. We are very pleased to hear that your mum has settled well into Kings Lodge and, you are happy with your choice to support your mum into our care.

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Review from Carol R (Daughter of Resident) published on 19 September 2023 Submitted via Website
Overall Experience

I was impressed when I first visited Kings Lodge. The first thing that struck me was the friendliness and cleanliness of the staff. They appeared to be proud of what they did and who and where they were. Mum's room was recently decorated. It is on the ground floor looking out onto the courtyard, so it is airy and has access outside. The grounds are lovely. Mum sometimes says she doesn't like the food offered, but in general she is happy. The staff are kind and attentive. She has made some new friends and she gets on well with the staff. On her birthday, I had wanted to give her a small birthday tea for her and some friends, but I was out of action. When I asked the manager if they could do something, they stepped up and provided the food and cake. Mum and her friends had a wonderful time. Nowhere is perfect, but I would have no hesitation in recommending Kings Lodge to others. The care is excellent, the staff professional and friendly and it is excellent value for money.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Hi Carol, firstly thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the current support being provided to your mum. We take all feedback on and will continue to support your mum in a person centred way and make each day special. Thanks.

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Review from Jenette E (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card
Overall Experience

Food was dreadful - given small bowl of rice as a meal twice, told nothing else as the chef had gone home and shops were shut as a Sunday. TV, no remote for 1 and a half weeks. Staff kept promising would be sorted out, unable to change channel (eventually cleaner sorted it out). One day Dad had no dinner so I went out to get him food and when I returned 3 members of staff having shouting match in front of myself, daughter and a resident, even another member of staff was embarrassed. Management said all was not acceptable but continued to happen and nothing done about it. Would not leave them in charge of a dog, let alone a family member.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Dear Jenette,

Thank you for providing us with your feedback. We are very sorry to hear that this is how you feel after your experience at Kings Lodge. We believe we had taken all of the appropriate steps to meet your father's specific requirements. We are saddened to hear that you felt this was...  

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Review from S L (Husband of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

The care my wife received at Kings Lodge I can only describe as first class. The staff and management were always understanding, caring and patient. Thank you very much.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the care and support your loved one received whilst residing at Kings Lodge.

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Review from Paul M (Son of Resident) published on 24 February 2023 Submitted via Website
Overall Experience

Kings Lodge Care Centre looked after my mother and father after their discharge from hospital. The care they received was exemplary and I would like to thank each and every member of staff. Thoroughly recommend the care home.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Paul, thank you so much for leaving a review. We are very pleased to hear that you were happy with the support your mother and father received during their stay with us at Kings lodge.

Kind regards.

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Review from Sharon P (Daughter of Resident) published on 30 January 2023 Submitted via Website
Overall Experience

The staff are all very caring and friendly and know my sister well. In particular, the relatively new manager is approachable and working hard to provide the best standards possible and the well-being coordinator is outstanding and treats the residents as family. I was overwhelmed by the thought that went into the gift given to my sister at Christmas - it was so thoughtful and personal. Current guidelines mean we no longer have to wear a face mask when visiting our loved ones which is so much better and we have the freedom to visit whenever we like. The hallways are currently undergoing a facelift which is definitely making it look smarter. Some of the chairs are a little tired looking but I appreciate that they take a lot of wear and tear. I cannot comment on the food apart from it smells tasty when I visit at lunchtime. All in all, this may not be a luxury London hotel, but we selected it for the family feel it provides and we have not been disappointed - I would definitely recommend.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Thank you Sharon for your kind words and, taking the time to leave us some feedback. We are very pleased to hear that you are happy with the care and support your sister is receiving.

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Review from Sara H (Relative of Resident) published on 6 December 2022 Submitted via Website
Overall Experience

Pleased at first with care. Staff were attentive when requested but I often found my father with food all down him. Clothes went missing and other resident clothing was often in his cupboard. He lost over two stone as he was left to feed himself. Mattress on the floor in case he fell out of bed, no bed rails! Lack of personal hygiene, teeth never cleaned, etc. The home seems very understaffed. We didn't realise the failings until we moved him elsewhere where he received amazing care.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Dear Sara. Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously at Kings Lodge and, will look into your concerns raised for your father's time with us. Again, I can only apologise for your experience and we continue to strive to move forward.

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Review from S C (Friend of Resident) published on 29 November 2022 Submitted via Website
Overall Experience
My friend has lived at Kings Lodge for almost a year and over the last 12 months my experiences have been mixed.
Over the summer period on my visits, I saw often the manager - she was always around to talk to, she is a positive credit to the team and was aways polite and answered any concerns I raised. Which hasn't always been the case. I hope she stays. Previous managers and team leaders need to follow in her leadership.
The activities coordinator is amazing, she always makes the residents smile, is full of energy and makes time for every resident. She also makes time to talk to all visitors to the home and is always interested in what everyone says and remembers you. Always happened in the past. The home feels more welcoming and it is a nice place to be. I really enjoy visiting and have recently joined in a few quizzes in the lounge.

The new chef to the team is making wonderful food and my friend has commented on how they are enjoying lunches, it's great to see her enjoy food.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Thank you for taking the time to leave a review. We are very pleased to hear that you are happy with the support your friend is receiving.

Thank you from the team at Kings Lodge.

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Review from Ann G (Wife of Resident) published on 22 November 2022 Submitted via Postal Card
Overall Experience
I was made to feel really welcome and joined in with singing and dancing. The two hours I spent were really good fun.
The staff were fantastic, food very good.

The singer was able to get most people motivated.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre

Thank you, Ann, for taking the time to leave us a review. We are very pleased to hear that you enjoyed your experience on the day, joining our activity.

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Review from Diana K (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

Kings Lodge is a friendly and welcoming home and my mother is well cared for and content. The staff are always kind and friendly and particularly the member of staff who works hard to get to know all the residents and organise enjoyable activities for them. Overall, I am happy that my mother has a pleasant place to live. Thank you.

Reply from Josh Barlow, Registered Manager at Kings Lodge Care Centre
Hi Diana,
Thank you very much for taking the time to leave us a review. We are very pleased to hear that you are happy with the support your mother is receiving.

Kind regards.

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Review from William S (Resident / Service User) published on 1 September 2022 Submitted via Website
Overall Experience

I feel very well looked after at Kings Lodge, the staff are very kind and helpful. The manager is very caring and supportive, nothing is too much for her. The food is very nice, the environment is well cleaned. I feel happy living here and I will recommend King's Lodge to my friends and family.

Reply from Tracy Lazell, Regional Manager at Kings Lodge Care Centre

Thank you for your kind words we really value your feedback.

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Review from Susan K (Ex Family Member) published on 22 June 2022 Submitted via Postal Card
Overall Experience

Very kind and helpful. He is kept very clean and the food not too bad. Staff are very nice and helpful.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre
Thank you so much Susan for such a positive review.

Many Thanks.

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Review from Edwin G (Brother of Resident) published on 13 June 2022 Submitted via Website
Overall Experience
My sister moved into Kings Lodge at the end of 2021.
The standard of care, and attention to her needs, has been exceptional.
The staff team are amazing and it seems that nothing is too much trouble for them.
The premises are very well maintained, and to a high standard.

My sister says the food is excellent, and there are plenty of activities to enjoy.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre

Thank you so much for a such positive review - we really appreciate your feedback to us. Best Wishes

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Review from A M (Son of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

Very pleased with the care and attention of all staff and their kind and understanding way. Building very modern with all facilities. Rooms are spacious with TV and cupboard space, WC and shower. Lovely large garden to the rear. Very helpful and welcoming to the visitor.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre

Thank you so much for a such positive review - we really appreciate your feedback to us.

Best Wishes

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Review from Donna T (Resident / Service User) published on 24 May 2022 Submitted via Website
Overall Experience
I came from hospital to stay at Kings Lodge for respite care. Since I been here my health has really improved, the staff have been extremely kind and did everything to support me. The home is clean, the food is lovely, and the activities are very good. The new manager is very kind and is always available to listen to us.

I feel very happy being here. I would recommend Kings Lodge to everyone, this is the best place I have stayed, it feels like home.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre
Thank you so much for the lovely and kind words that you expressed on your review. It is, for us, a real pleasure to look after you and to have you as part of the Kings Lodge family.
Best Wishes

Aurea

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Review from J L (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

My mother has been at Kings Lodge for just over seven months and has received a high level of care and kindness. She celebrated her 100th Birthday in February and the day they gave her was amazing. The activities coordinator arranged entertainment and a special tea for the residents as well as a small private party for the family. The catering team put on a fabulous buffet. Various shops and organisations had contributed flowers, cards, balloons etc which the Kings Lodge staff has displayed around the room. Nothing was too much trouble and my dear old mum felt very special.

Reply from Aurea De Souza, Registered Manager at Kings Lodge Care Centre
Thank you so much for such a lovely review.
It is a pleasure for us to look after your mum.

Best Wishes,

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Review from Linda B (Wife of Resident) published on 20 October 2021 Submitted via Website
Overall Experience

My husband had been at Kings Lodge nursing home for 15 months. The team there are amazing. From cleaners, catering, carers, nursing staff, activities and the manager, treated my husband, and ourselves, with such care, dignity and compassion, which brought tears to our eyes. It is a warm, caring place, where I wouldn't hesitate to recommend to anyone who is looking for a home from home for their loved one.

Reply from Eva Robinson, Registered Manager at Kings Lodge Care Centre

Thank you for such positive feedback. It was a pleasure caring for your lovely husband and his equally lovely family, we will miss you all.

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Review from Rathin G (Friend of Resident) published on 20 August 2021 Submitted via Website
Overall Experience

This is a very well managed establishment with excellent all-round facilities. The management and staff are well trained, professional, and well equipped to execute their tasks at a very high standard. The interior is airy, impeccably clean, hygienic, and well maintained. The external garden is expansive and well kept; though it could do with a little more TLC. The food is very good, fresh, prepared on the premises and plentiful. The carers are kind, compassionate, and diligent. A special mention must be made to all concerned on how the whole team have coped and managed the dreaded Covid saga with sensitivity, panache, and keeping things simple. This needed lots of hard work, cooperation, and sacrifice at all levels to keep things moving in the right direction whilst keeping the in-house deaths to a minimum. This is still continuing with great vigour and all highly commendable. A more detailed review/report is available from the manager at Kings Lodge Care Centre.

Reply from Eva Robinson, Registered Manager at Kings Lodge Care Centre

Thank you for your lovely review. Watch the garden space we have grand plans for it.

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Review from Michael T (Husband of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

My wife has been at Kings Lodge since 2014 with Dementia. She is being very well looked after. They have made all the adjustments necessary for her to have a safe and secure level of comfort. The Covid issue had meant that when in the past I could visit my wife either in the communal lounge or in her own room, that has now not been possible as the government guidelines and new laws have had to be followed and the Care Home have to adhere to these laws; Kings Lodge have made all the correct decisions. There was a brief time, when another resident had contracted Covid and had to be put into isolation which is when no one was allowed to see their own relative for security reasons, all totally understood. Fortunately, now we can visit, on a one-to-one basis or two to one basis, in their back-room library. I have always been very happy with the degree of responsibility that the Care Home has adopted, no matter how occasionally tough that might have been. Thank you to all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Kings Lodge Care Centre.

Awards / Recognitions (1)

  • 30 Jan 2026Recipient: CHD Living Ltd

Accreditations

There are no accreditations posted yet for Kings Lodge Care Centre.

Meet the Team (2)

Shabina Rai
Shabina RaiJob Title:Manager

At Kings Lodge, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Kings Lodge a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Oggie Gelacio
Oggie GelacioJob Title:Clinical Lead

Meet our Clinical Lead, a passionate healthcare professional dedicated to delivering high-quality care and supporting our team at Kings Lodge Care Centre.

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