Parkside Nursing Home

Park Road, Banstead SM7 3DL
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9.7 36 Reviews
  • Parkside Nursing Home, Banstead
Parkside Nursing Home is situated in a pleasant residential area of Banstead, close to community life but with scenic and pleasing surroundings.

Care plans are set up with a focus on making a long-term and positive difference, maximising independence and incorporating innovative nursing techniques.

Relatives are made to feel welcome upon visiting, with a person-centred approach that takes on board the perspective of all involved.

Parkside Nursing Home has a wide variety of rooms of different types and sizes, available with on suite showers. Secured Courtyard garden - conservatories with raised flower beds adds to the beauty and security of the home.

Owners are proud of their Vibrant Assisted Living studios with registered nursing care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1350 – £1500
  • Self-Funded Nursing Dementia Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

These prices are only a guideline, please contact Parkside Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Josie Anod (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)

Parkside Nursing Home Reviews (36)

9.7

Parkside Nursing Home has a Review Score of 9.7 (9.678) out of 10, based on 10 reviews in the last 2 years.
Over all time Parkside Nursing Home has 36 reviews.

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Reviewer Connection to Parkside Nursing Home
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Total of 36, showing 21-36
Review from E K (Relative of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new manager has changed this home amazingly. Not just the decor, but the staff have been so motivated by her example. I look forward to the next CQC report. I am sure it will be an improvement.
Well done to all the staff.
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Review from J D (Wife of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On arrival when visiting, staff are very friendly and welcoming. The medical nurses are very helpful and keep me informed on my husband's condition. Carers are attentive and helpful, sometimes under pressure when short-staffed, then not always quick to respond when a patient needs the toilet - accidents
happen!
Food and service are very good. Overall the home is being decorated and updated making improvements for the better all round. The management are very helpful, would recommend to other people to go there.
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Review from Teresa W (Daughter-in-law of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have been visiting my mother-in-law at Parkside for approximately 15 months and unfortunately during this period, the overall standards of care have remained poor. The building is dated and in need of modernisation. The temperature in the home is run off one boiler and, therefore, the temperature
in each room can not be regulated. The communication with the staff is difficult due to most not having a good grasp of English. The food is not of a good standard and the washing facilities outside of the rooms have been broken ever since my mother-in-law entered the home.
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Review from Clyde S (Son of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not personally recommend Parkside Nursing Home in Banstead as I have found that the quality of care for my mother was not up to an acceptable standard. The personal hygiene was compromised by not having a working shower/bath facility in the home. The food was not varied and was of poor quality.
Far too many residents appeared to remain in their beds throughout the day and did not have involvement in any activities. The staffing levels appeared compromised especially at weekends and I found that the staff didn't communicate well with residents or visitors. The record-keeping for my mother was inaccurate and incomplete. The decor of the home is old and shabby. Unfortunately, I could not find any positive feedback at all to recommend this home.
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Review from H J (Daughter of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were all very helpful, caring and kind. My mother was well cared for. I couldn't fault the care. The building is depressing. The common room needed painting and upgrading. The TV was too small for the room. The bedrooms were spartan, with poor curtains, bedding and decor.
Reply from Hiral Shah, Financial Controller at Parkside Nursing Home

Hi Hazel,
Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable.
We are taking your valuable feedback very carefully and we’d love to resolve a few issues as quickly as possible.
Cheers.

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Review from Pippa B (Daughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was admitted into Parkside after a severe stroke. I was devastated that he would never return home. My fears and worries were unfounded. The care my Father has received is above and beyond what I or anyone could expect. The staff have become my family. The emotional and physical care that
has been shown to my Dad is beyond words. The "lady" who rules the roost, is the key to the success of Parkside. She always has time for family and the residents in her care.
Reply from Serge Tsvetkov, Marketing Manager at Parkside Nursing Home

Thank you for the positive review. We strive as a team to keep the residents and staff safe!

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Review from Joy (Sister of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very happy with the care my sister receives, the staff are very kind and although my sister has dementia, l think she is happy living at Parkside. I would recommend this nursing home to friends and family, also the costs are very reasonable too.
Reply from Serge Tsvetkov, Marketing Manager at Parkside Nursing Home

Thank you for the positive review. Comments like these help many families choosing a care home for their loved ones. I will share it with the staff!

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Review from Mike L (Son-in-law of Resident) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall experience of the home and staff is one of great satisfaction, with tremendous care and hospitality shown to the residents and to visitors alike. Cleanliness has never been an issue in the years that I have been visiting, regarding residents or premises. The food standard is exceptional,
especially when special celebration days are held. The staff are very kind and well mannered and importantly are always busy, however they are fully aware of when a resident requires assistance. Overall entertainment is well considered and suitable for the majority of residents (you can't please all the people all of the time!) importantly the duration of the activity is judged well.
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Review from Margaret H (Sister of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant place nice staff always someone around. Tag to keep residents occupied.
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Review from C S (Goddaughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our god-mother received in her unfortunately short time at Parkside was caring and fantastic. We could not have wished for more.
Our godmother loved her food and it was very tasty.
All the team were exceptional for her and my sister and I. Our regret is that she never joined Parkside sooner
and got to enjoy it more.
She went too soon, but very cared for. Thank you!
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Review from B S (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment the manager accepted my mother to Parkside myself and my family found a whole group of the most wonderful caring people in a happy home, headed by the manager.
Nothing was too much trouble. The kindness and respect shown to my mother and thoughtfulness shown to my family got us through
a nightmare.
Thanks seems so inadequate.
I can recommend this home without reservation.
Thank you to all the staff from the manager to the cleaner. God bless you all. Without you, Mum's end would have been so difficult.
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Review from Ian B (Son of Resident) published on 19 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were impressed with the team at Parkside from day one - we were met and greeted by name when being shown around the property as we contemplated bringing our dad here. We visited more than once in the lead up and the same was true each time we came. The Matron leads the team well and by example. She
is attentive and involved - which was always appreciated. The team around her are incredibly personable and both engaging with and interested in each guest. They also make the same effort with their families which we appreciated greatly. Standards of care we found to be very good and we would happily recommend it to others as it all felt genuine. In terms of things for potential improvements - well - perhaps some more could be spent on redecorating some areas and replacing some furniture but then it would cost rather more per week. Personally, I feel they have invested in and maintained the most important thing - the standard of care.
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Review from Mary T (Daughter of Resident) published on 18 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find it very reassuring that my mother is cared for by such thoughtful and kind people. My mother is a very anxious person and everything is done to help her feel more relaxed and every effort is made to involve my mother in activities organised at the nursing home. The nursing home has given my
mother back to me I can enjoy visiting without any of the responsibility and allows us to make the most of what time she may have left. Many many thanks.
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Review from Don F (Husband of Resident) published on 18 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Parkside every day to accompany my wife, feeding her lunch (& also having my lunch which I purchase). After lunch I take her to her room, clean her teeth, and if it is fine sometimes take her into the garden for an hour. After this she is taken to the toilet and then seated in her easy chair
in the Living Room (I have a chair next to hers). We sit together throughout the afternoon. She has cake and a drink around 3.00pm and then has her evening meal at 5.00pm which I serve to her. The staff will later take her to her room and put her into bed for the night. Almost all the staff who work as Carers do a fine job, showing concern for the residents and ensuring that they are comfortable, clean and regularly toileted. I know all of them personally and call them by their Christian names; they also call me by mine. I am very glad that we found this residential home where my wife is well cared for. I leave Parkside after my wife has finished her supper, around 6.00 - 6.15pm.
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Review from Michelle W (Daughter of Resident) published on 14 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home provides a good standard of care and have, in the majority, patient and caring staff. The only area where I believe some improvement could be made is in attention to detail over drug administration and record keeping.
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Review from Reg W (Husband of Resident) published on 14 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was taken into Parkside in July 2015. She had many problems. She was immobile and incontinent. She was a diabetic and was on medicine (for more than 20 years) relating to her difficult mental state. Today she is a new woman. No diabetic problems. No psychiatric issues and no psychotic drugs.
She is now mobile with the support of a frame and takes responsibility for her toilet needs. This change occurred from the constant daily monitoring by the nursing staff of her condition. They ensured that all her nursing/medical requirements were always acted on with great efficiency. This was complemented by some truly helpful care staff who look after her every need. They were always on hand instantly to support, cajole and create a rapport with my wife. The cleanliness of the nursing home is excellent. The food is of a high standard. Overall this is an excellent nursing home. My wife is extremely happy there. She continues to enjoy the tremendous support that is offered.
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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Parkside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.678 for Parkside Nursing Home is calculated as follows: ( (87 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.678
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Parkside Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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