Rodwell House

Rowtown, Addlestone KT15 1HH
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9.5 29 Reviews
  • Rodwell House, Addlestone
Rodwell House is a family-run nursing home providing high-quality, affordable accommodation for people who need 24-hour care, particularly those living with dementia.

The care suites provide a home for life, offering residents a choice of studio or one bedroom suites, all with en-suite shower rooms. Residents' spouses can also be accommodated, so that couples can stay together even when one develops the need for on-going care. Registered nurses are on hand to cater for the changing needs of individual residents.

Rodwell House pride themselves on providing relationship-centred care which puts each resident at the heart of a mutually beneficial relationship between their family and friends, staff and healthcare professionals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1995 – £1995
  • Self-Funded Nursing Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Dementia Care: £1995 – £1995

These prices are only a guideline, please contact Rodwell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Janet Bromley (Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding, social services and continuing health care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions on visiting

Parking

  • On site parking available

Rodwell House Reviews (29)

Total of 29, showing 21-29
9.5

Rodwell House has a Review Score of 9.5 (9.461) out of 10, based on 23 reviews in the last 2 years. Over all time Rodwell House has 29 reviews.

Overall Experience

  • 19
  • 9
  • 0
  • 0
  • 1

Date Published

29
5
8
23
6

Review from Michelle G (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received great treatment at Rodwell House Care Home for respite care. The staff were all amazing, very kind and attentive. I would be very happy to recommend!

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Review from Anthony G (Son of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During Dad's stay at Rodwell House Care Home from May until he, sadly, died in Septment, he was treated with dignity, kindness and respect. He was always clean and tidy whenever we visited him, his room was clean and he told us the food was very good! The facilities in his room were excellent with a
very safe hospital bed, large screen TV, clock, fridge, chairs and coffee table and his own toilet and shower in his wet room. The carers and nurses took time to care for his emotional needs as well as his physical ones and were very attentive.

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Review from Andrew W (Son-in-law of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Believe the staff do try and do care but this care home is very poor in nearly every respect. Parent was usually dirty, clothes and belongings lost, no activities, very poor nutrition, every corridor stinks of urine, was generally dirty, and little to no management oversight. I could go on very easily.
Made the decision to move parent after a year, so pleased we made the move, parent is now transformed and the new home is incredible, as you should expect. Rodwell House could be fantastic, the building is great but everything else is truly dreadful.

Reply from Janet Bromley, Registered Manager at Rodwell House

We are sorry that we have not provided the expected level of care to your mother-in-law. However, we are in regular contact with our residents and their relatives and our latest surveys have indicated that the vast majority of them are satisfied with the level of service we provide in respect to resident personal care, food, smell, resident presentation, activities, building cleanliness and managerial oversight.
It is good that 6 months on your mother-in-law has settled in well and we trust that she continues to be well looked after in her new home.


Janet Bromley
Registered Manager
Rodwell House

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Review from Linda N (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be eternally grateful to the exceptional staff across all areas, laundry and cleaning teams to the skilled carers and nursing staff, for their support and care to my mum and our entire family. In my thirty years of professional life, I came into contact with many nursing homes that offered similar
services to that of Rodwell House. I cannot think of even one that came up to the standards of compassion and care that Rodwell staff delivered. We live at a distance so when we telephoned, if at all possible, they took the phone to her and encouraged a few words from her. We were always offered refreshments. Her room was light, spacious and always kept clean. Her limited communication skills did not prevent the staff from identifying her needs and finding time to play her music tapes or put on 'Songs of Praise' for her to hear. The introduction of new technology will only enhance the experience of residents and their families and I wish them well for the future. Thank you.

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Review from C B (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Viewing Rodwell House under such difficult times was made as easy as possible. The staff are very welcoming and all our questions were answered along with information that we didn't ask but needed to know. Again moving in day was as seamless as possible, even allowing us to have lunch with my husband,
who liked both his room and the view. Thank you Rodwell House for making a hard decision much easier.

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Review from J N (Wife of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Rodwell starting with respite care in the old house, going onto permanent care. I would not want him in any other home apart from a 2-year break to another home (bad mistake) he has been with Rodwell House for about 9 years and I cannot fault their care.

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Review from L P (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rodwell House is an ideal place for my mum. The facilities are excellent as are the very caring staff. I know that my mother's health and well-being are being closely monitored which is a huge relief to us all. My mum is very happy here and I feel she is safe and well cared for. Any issues are addressed
and resolved swiftly.

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Review from E L (Husband of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very spacious with wide corridors for excellent wheelchair access. Access to all floors is via two lifts. All the suites have well-designed facilities and the housekeeping is very professional and efficient. The lounges and dining rooms are very tastefully decorated and provide a friendly
atmosphere throughout the day. Care and support is provided by care staff who are efficient and hardworking. However, training is an ongoing requirement.

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Review from Christine O (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Caring - putting the client's interests and needs first.
2. Well trained team.
3. Leadership- knowing that there is someone in overall control with a filtering down of responsibilities from the top.
There is no question that the staff are caring and very attentive to both physical and mental
needs. They respect the residents but they also like them. They smile.
The team is well trained and this area continues to be addressed. Training can never stop or complacency steps in.
The home is well led and the leader is well supported by her team

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Rodwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.461 for Rodwell House is calculated as follows: ( (176 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (9 Very Poors x 1) ) ÷ 269 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rodwell House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Janet

Janet Bromley

Job Title: Registered Manager

Joined: 2023

I qualified as a Registered Nurse over 35 years ago and started my career as a ward sister and progressed into specialising in elderly care. This became a real passion for me and continued my career within the Nursing Home sector.


Making a difference to the lives of the residents is what we strive to achieve at Rodwell House. I am proud to lead a dedicated team of staff who aim to create a welcoming and homely environment for our residents.

Geanina

Geanina Ghita

Job Title: Deputy Manager

Joined: 2014

Geanina our Deputy Manager is a qualified RGN.

Louise

Louise Frampton

Job Title: New Resident Manager

Joined: 2009

Looking for care for relatives and friends is never an easy task. My role is to guide families and friends through the process of finding care and assisting them on that journey. Having one point of contact enables relationships to be built before moving in and provides consistent support through the process.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rodwell House to verify any information. View our terms and conditions. Rodwell House has an Enhanced Service - more info.