Crest Lodge

I have lived in Crest Lodge for several years and I have nothing but praise for it. In my opinion it is so good because of the manager, Krasimira. She is extremely efficient and well organized and runs the home superbly, but more than that she has a heart of gold. She genuinely cares about all the staff and all the residents and is always there for anyone who needs her. Her staff are like her and all are kind and helpful.

Crest Lodge is a very special place where a true family atmosphere is fostered by the wonderful manager, deputy and all staff. My sister was a resident for 16 years. She felt her room there, always clean and tidy, was her 'refuge'. Staff were compassionate and attentive to her needs. V displayed huge patience, as my sister's needs were complex and demanding. Senior management was always available. In the days leading up to my sister's death, the staff were really exceptional, going above and beyond in their care, not only of my sister, but also of her family. I know that my sister never wanted to be anywhere else as she felt so much at home with all the lovely staff and residents. We are deeply grateful to them all.

Thank you very much

My brother was very ill during the summer, but with the help, kindness and perseverance of all the staff, he is able to enjoy reading, writing, TV, radio and even trips out to shops, church, pubs and cafes. They have helped me be a brother again and not just a carer. We even enjoyed the Christmas party with live entertainment and many residents and families on 6th December 2025.

As a resident, I feel very fortunate to live at Crest Lodge. My best friend Beth & my social worker Annette made sure that I was in the best place for me with the best care possible. This is exactly what I want and get from living here. All the staff are so genuine, very gentle and always very helpful. My room is so good and very clean. All the place is always very clean and welcoming. The best is the food, amazing, incredible, so delicious. I love it all so much. Thank you so much for looking after me so well. Best regards.

My husband became a resident in July 2024. As a family, this was an extremely tough decision and experience for us, such worrying times, I cannot thank and praise Crest Lodge management and staff for their professional, kind and caring support for my husband and myself, children and family in the last year. My husband has settled really well and seems happy, and that's all we could hope and wish for. All staff are very friendly and accommodating.

My sister is a resident at Crest Lodge - it is a testament to all of the staff that she has been able to live here for quite a long time in a relatively stable and happy condition compared to the struggles she had with settling elsewhere with her complex mental and physical needs. This is her home and the staff are brilliant in understanding her needs as well as showing kindness, compassion and tolerance. Crest Lodge is well-lead with great staff and I always feel welcome when I visit my sister.

I try to visit Carl once a week. The staff are always very helpful and nothing is too much trouble. I try to come on a Saturday around noon, Carl always seems to be happy and well looked after. This does not seem to be just for my attention as I have visited sometimes on a Wednesday, Thursday & Friday after work when everything is done to the same standard and the staff are helpful and Carl seems happy.

My Dad has been in care at Crest Lodge since October 2024 after we lost my disabled mum & he couldn't care for himself as he is not mobile with limited movement & understanding after his strokes & seizures. We are so happy with his care, its nice to see the same staff & they all love Dad. They inform us if there is anything we need to know like if he has hurt himself, or if their is any changes we need to know. He can't do anything himself but they make sure that he joins in as much as possible & have even organised 1-1 time for him to get ample help while doing so, thank you!

All the staff are very friendly and helpful and have the best interests of our brother at all times.

Arrived to music and BBQ in the garden. My brother was happy and relaxed. Staff were amazing, interacting with everyone, singing, dancing, very welcoming when we arrived. my brother doesn't usually join in, so lovely to see him outside with other residents.

In my first two days I have been overwhelmed by the friendly and welcoming staff. They seem to like me too! The building is historic and well kept, the rambling corridors are confusing but necessary. Only the old lifts let you down (pun) with their age and stiffness! They are at least fully functional. Room service was second to none, with food and beverages brought to your door day or night. Indeed the meals in general were excellent. The manager is charming and always willing to listen.

Well run, good place for my dads final days. Dad is cared for whilst he spends his time asleep. Would be good if there were a couple more hoists for the staff to use as this is the only equipment lacking however staff are attentive.

The home has good looking spacious rooms, friendly and approachable staff and the residents look happy. They also provide activities and some residents can go out. I would recommend it without a doubt.

Crest Lodge is a lovely well-kept home the staff have one of the most difficult jobs but do it very professionally which gives me peace of mind. The management staff are always on call and willing to help me my wife's illness is very complicated and takes constant care it is nice to see she's made some friends and she is safe at Crest Lodge.

My mother has been a resident of Crest Lodge for over half a year now. Mum came to Crest Lodge after being bounced around between hospitals and supported living services, and at the time it felt like any hope she would settle somewhere permanently was in vain. Since she was placed at Crest Lodge I have noticed a considerable improvement, and her symptoms have stabilised. The staff are communicative, friendly, receptive and follow up on everything. I feel confident that my mother's care is in capable compassionate hands.

I think the staff at Crest Lodge do an amazing job. They are very friendly on arrival nothing is too much trouble. They have enormous patience and kindness. They go to great lengths to make residents comfortable and safe. I have nothing but admiration for the care that they give my wife.

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When we visited him the staff were all very kind and caring. They made every effort to ensure he socialised with other residents so he could feel at home. The staff at Crest Lodge work incredibly hard and are a credit to the home. The staff were very good at updating me with any issues and liaised promptly with GP's and other healthcare workers when necessary.

My brother-in-law has been at Crest Lodge for many years. We visited him on a regular basis so I can definitely say that the home is a very professionally run care home. We met several of his carers and all of them were very nice. My brother-in-law was taken care of very well and treated with dignity and courtesy, so I can honestly recommend Crest Lodge very much.