Crest Lodge

Churt Road, Hindhead GU26 6PS
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9.6 42 Reviews
  • Crest Lodge, Hindhead
Overlooking The Golden Valley and set in 5 acres, Crest Lodge is a large, detached Bargate stone manor located in Hindhead, within walking distance from the amenities of Beacon Hill Village. The beautiful Yorkstone mansion is set amongst five acres of woodland, offering residents picturesque views.

Crest Lodge was originally built as a maternity hospital in the 1930s, before being acquired by CHD Living in 1994.

The home is owned by CHD Living and provides accommodation and nursing care for up to 47 adults with mental health needs. All bedrooms are single, and all have en-suite facilities.

In addition to nursing and residential care, Crest Lodge also supports respite and end-of-life care. The dedicated team also offers nursing care for a range of specialist conditions - including Parkinson's Disease, those living with dementia and brain injury.

Residents can enjoy a wide range of services - including the use of a lounge, two dining rooms and a designated smoking room. The home has its own transport to support residents, allowing them access to the local and wider community.

The bungalow is self-contained and located within the grounds of Crest Lodge. It contains two bedrooms for service users who wish, and are able with support, to live more independently, but can still access the main units for meals or support as required.

Residents have access to a range of facilities, including a Valley Lounge overlooking the mini farm, a gym and quiet lounge.

Original interiors create a unique aesthetic, with characteristic features including stained glass windows, original tiled flooring, a vaulted ceiling and an oak staircase.

At Crest Lodge, the skilled team of carers strives to deliver high-quality care in a friendly environment, with the ultimate goal to transform peoples' lives for the better. Goal set care planning is offered, too, for adults over the age of 18 with enduring mental health.
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Care Provided

Primary Care Categories

  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 47 Service Users

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Krasi Petrova (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (7)

Crest Lodge Reviews (42)

9.6

Crest Lodge has a Review Score of 9.6 (9.595) out of 10, based on 15 reviews in the last 2 years.
Over all time Crest Lodge has 42 reviews.

Overall Experience
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Reviewer Connection to Crest Lodge
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Total of 42, showing 21-40
Review from Teresa L (Sister of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to COVID and health, sadly we have not been able to see our relative since 2020. The staff have been good over the phone. We were delighted to see her looking so well and conversing and singing with us. Her appearance was good, her health much improved. Walking through the corridors to her room
everywhere looked and smelt fresh and clean.
There were no complaints from my relative concerning food etc. The Sunday staff were helpful friendly and polite.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for the lovely words, Teresa! We are so happy your visit to Crest Lodge went so smoothly and you are so happy about your sister. We will continue to provide high-quality care to create happiness daily.

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Review from Marion S (Sister of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The second function my mother, myself and daughter have attended. A wonderful array of food and drink, all delicious, nothing was too much trouble for the staff looking after this area.
My brother is very happy in the home, he is so well looked after. The wonderful staff are great always caring and
interacting with the residents.
A great Christmas party today, the singing and music was enjoyed by all. Five stars for Crest Lodge.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your kind words Marion. We really appreciate you taking time out to share your experience with us.

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Review from J M (Niece of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for twenty years due to long-term health issues. She has always been happy at Crest Lodge Care Home and staff know her well. My aunt has always been treated as an individual and is part of the family there.
Recently her health deteriorated and she was virtually unresponsive,
we thought she was approaching her final days. However, excellent, full care has resulted in a massive improvement and she was able to recognise us on our last visit and even played a verbal game briefly!
We are her closest family and although two hours away, we would never move our aunt from her home.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Dear family,
Thank you for your great feedback. It means a lot to know you appreciated all our care.

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Review from N S (Daughter of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming when visiting and always around if they are needed.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you very much for your kind words, your feedback is very important for us.

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Review from Amelia W (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Crest Lodge Care Home for over a year. She has incredibly complex care needs and the team at Crest Lodge have worked really hard to get her settled and provide quality care, which in mum's case is a thankless task. They've been patient and kind and kept me and my sister updated with
her situation. We feel very lucky to know Mum is being looked after. The whole team work really hard and we feel very grateful for them all.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much. We appreciate you taking the time to leave us an excellent review. This has encouraged the team to continuously exceed quality standards.

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Review from C M (Sister of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit regularly and always find Crest Lodge Care Home a great place for my sister to feel at home and I appreciate how well she is cared for. The manager and staff took great care of her when she needed extra help and reassurance after coming back from hospital earlier this year and it really helped
her to settle comfortably again.
Crest Lodge has a pleasant atmosphere and the residents are able to sit inside or outside with their books or whatever and just relax and enjoy what they like doing and there is always a member of staff not too far away if they need anything.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

I would like to thank you on behalf of the team. It is always so nice to hear words like kind, fun and caring used to describe our staff. It is our pleasure caring for your sister.

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Review from Rose P (Sister of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Crest Lodge for over ten years. She has always received outstanding care from all the staff - an incredible achievement! The main thing is she feels loved and cared for and knows that she can go to the staff at any time for help. This is massively reassuring for the family. The
nursing staff, led by the manager, are exceptionally skilled. Special mention must go to the manager and deputy and all the nurses for their willingness to go the extra mile in their efforts to do the absolute best for every resident. This includes supporting the relative sometimes as well! As well as the nursing staff, the administrative staff, carers, activities organisers, cleaners and cooks are without exception the very best. I am so grateful to each and every one of you for creating a home for my sister where she is loved and supported so well through her long-term illness.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much for your review and your kind words, we really appreciate your feedback. You put a big smile on our faces.
Best wishes.

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Review from K D (Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I think considering I have had many difficulties over the years since I have been here from August 2012 and in the last 2 years, I have improved enough that I am now looking at options to live independently. This would not have been likely if it wasn't for the permanent staff/agency staff who have been
here long term and knew me at my worst/extreme behaviour issues.
I have not enough words to describe how much thanks and gratitude I should give to them because they deserve a far lot more than that. Which leads me to make one more point - they do not get paid enough! They don't thank or appreciated from people in the care home or higher up the system like a head office and others. I was not told to say this it's how I see and feel about it.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you for your feedback. We are pleased to receive positive comments about the staff, which are much appreciated.

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Review from J A (Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it here.
Some staff are kind and helpful.
I like activities.
I like the place.
I'm happy here.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much for your review; we are pleased to hear you had a positive experience.
Your feedback is valuable.

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Review from Natasha G (Sister of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crest Lodge is an exceptional care home. The staff are compassionate and supportive to both residents and their families. Crest Lodge staff do their utmost best to keep their residents safe and have an enjoyable day. They have helped my brother in many ways as he has complex needs. They identify his
needs and call for support/ambulance very early on, which I am certain has saved his life. I would like to thank the staff that work here and definitely recommend it.
Reply from Krasimira Petrova, Home Manager at Crest Lodge

Thank you so much for your kind words.
I really appreciate the time out taken to share your experience, your feedback is very important to us!

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Review from J K (Sister of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited the home since lockdown and was greeted by the friendly approachable staff. Everyone makes you feel welcome. Also impressed with their Covid-19 precautions.
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Review from Ann O (Sister of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crest Lodge offers an excellent facility for very specialised care. The caring and friendly atmosphere is managed with dignity and professionalism of the highest standard.
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Review from Jane C (Sister of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always made very welcome at Crest Lodge and treated with great courtesy. I am impressed by the kindness and perseverance of staff in treating my sister, whose behaviour can be challenging. Not only do they take careful measures to ensure her safety but creatively try to improve her quality of life
and show her warmth and affection. They do a wonderful job looking after her.
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Review from Julian R (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my last visit, the wallpaper updated, very attractive. New management has clearly also given the staff a boost.
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Review from S B (Sister of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit to the home last week to see my brother. I was very happy to see how well my brother is being looked after. He has been in Chest Lodge for a long time, my visit before August 2018 was a little while ago, due to my husband's ill health. I was not always happy with some of the look of the home,
but I must say I was very impressed this time. The home smelt lovely and looked very clean. The staff were very kind, helpful and made me and my husband welcome with trays of tea and cake, as it was someone's birthday. Well done to all at Chest Lodge.
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Review from Teresa J (Sister of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today as always I was received by friendly, welcoming staff.
I was offered refreshment and time was taken to brief me so we can work together to try to influence some challenging situations to provide the best outcome for my brother.
I only visit every 2/3 weeks so I feel comforted that the right
care is provided and I am always contacted if necessary.
I am always invited and briefed on any visits from professional.
It is very helpful that many of the staff have been there for a considerable length of time and I have developed a real relationship with them.
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Review from C W (Sister of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is a resident of Crest Lodge a home for adults with mental conditions. She is well cared for and though unable to communicate, has a good rapport with the staff. The home is well maintained, clean and tidy. Lots of activities are arranged and those able to go out are taken on visits and outings.
Relatives
are always welcomed when visiting.
Each resident has an en-suite room with availability for their own things. Management keeps relatives up to date with changes and includes them in arrangements for activities ect. Any issues with my sister is notified to me by phone. Security and safety is a major consideration and I feel Crest Lodge has it covered. I am satisfied with her care.
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Review from Rachel L (Relative of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always welcoming and willing to answer any questions. Meals are provided and kitchen and dining spaces are clean and tidy. Care staff communicate well with residents and to offer advice which could be helpful. They encourage residents to have good hygiene. Relatives are made welcome at any
time and are listened to. Relatives meetings encourage discussion of problems which may occur.
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Review from S N (Son of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel our son is well looked after. His room is always clean and tidy and he is very happy with everything provided.
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Review from Anita L (Sister of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crest Lodge does a wonderful job of caring for my brother and the staff are always so friendly and helpful when I visit.
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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Crest Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Crest Lodge is calculated as follows: ( (103 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 163 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crest Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Krasi

Krasi Petrova

Job Title: Registered Manager

Welcome to Crest Lodge; a home-away-from-home for both our residents and staff.


Overlooking the Golden Valley, our home is set in a peaceful location. I’m proud of our dedicated team of carers who always strive to offer person-centred care, and encourage our residents to live their lives to the full.


In addition to nursing and residential care, we also support respite and end-of-life care. Our care at Crest Lodge focuses particularly on the mental health challenges of young people.


If you’d like to find out more about us, or take a virtual tour of our home, please don’t hesitate to contact me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crest Lodge to verify any information. View our terms and conditions. Crest Lodge has an Enhanced Service - more info.