Crest Lodge

I would not hesitate to recommend Crest Lodge.

The facilities provided are wonderful for my sister. She considers Crest Lodge as her home and the staff as her family.

I was called to say that my cousin had Covid and was currently being isolated. She had been unwell the previous day but was now recovering and feeling better. The staff were informed and professional in the approach and the way they informed. I felt that they were looking after my cousin's welfare professionally.

During our visits, the staff have been friendly and helpful. The staff have informed us of any issues via telephone calls and emails. They are also extremely cooperative in dealing with outside agencies. The doctors and nurses associated with Crest Lodge are professional, and courteous and ensure my brother's medical conditions are well managed. I would recommend Crest Lodge to anyone looking for a nursing home.

My brother has been in care at Crest Lodge for several years. He is cared for very well, is safe and feels genuinely loved by the staff. The manager and entire team of staff at Crest Lodge work very hard and are compassionate. They demonstrate a high standard of professionalism, devotion and kindness to residents, and to family members. Liaison with the medical GP/services is prompt, which is also very reassuring. I/we are immensely grateful to the team at Crest Lodge.

I am delighted with the care my brother receives at Crest Lodge. I have always found the staff to be consistent and understanding of all of his needs. They really do go the extra mile to make his stay as comfortable as possible.

My brother moved to Crest Lodge a few months ago and the transition was smoother than I expected. The facilities and staff are very good.

There were no complaints from my relative concerning food etc. The Sunday staff were helpful friendly and polite.

A great Christmas party today, the singing and music was enjoyed by all. Five stars for Crest Lodge.

We are her closest family and although two hours away, we would never move our aunt from her home.

Staff are always welcoming when visiting and always around if they are needed.

My mum has been at Crest Lodge Care Home for over a year. She has incredibly complex care needs and the team at Crest Lodge have worked really hard to get her settled and provide quality care, which in mum's case is a thankless task. They've been patient and kind and kept me and my sister updated with her situation. We feel very lucky to know Mum is being looked after. The whole team work really hard and we feel very grateful for them all.

I have not enough words to describe how much thanks and gratitude I should give to them because they deserve a far lot more than that. Which leads me to make one more point - they do not get paid enough! They don't thank or appreciated from people in the care home or higher up the system like a head office and others. I was not told to say this it's how I see and feel about it.

I'm happy here.

Crest Lodge is an exceptional care home. The staff are compassionate and supportive to both residents and their families. Crest Lodge staff do their utmost best to keep their residents safe and have an enjoyable day. They have helped my brother in many ways as he has complex needs. They identify his needs and call for support/ambulance very early on, which I am certain has saved his life. I would like to thank the staff that work here and definitely recommend it.

Visited the home since lockdown and was greeted by the friendly approachable staff. Everyone makes you feel welcome. Also impressed with their Covid-19 precautions.

Crest Lodge offers an excellent facility for very specialised care. The caring and friendly atmosphere is managed with dignity and professionalism of the highest standard.

I am always made very welcome at Crest Lodge and treated with great courtesy. I am impressed by the kindness and perseverance of staff in treating my sister, whose behaviour can be challenging. Not only do they take careful measures to ensure her safety but creatively try to improve her quality of life and show her warmth and affection. They do a wonderful job looking after her.

Since my last visit, the wallpaper updated, very attractive. New management has clearly also given the staff a boost.

My visit to the home last week to see my brother. I was very happy to see how well my brother is being looked after. He has been in Chest Lodge for a long time, my visit before August 2018 was a little while ago, due to my husband's ill health. I was not always happy with some of the look of the home, but I must say I was very impressed this time. The home smelt lovely and looked very clean. The staff were very kind, helpful and made me and my husband welcome with trays of tea and cake, as it was someone's birthday. Well done to all at Chest Lodge.