Crest Lodge

Churt Road, Hindhead GU26 6PS
Review Us
9.6 42 Reviews
  • Crest Lodge, Hindhead
Overlooking The Golden Valley and set in 5 acres, Crest Lodge is a large, detached Bargate stone manor located in Hindhead, within walking distance from the amenities of Beacon Hill Village. The beautiful Yorkstone mansion is set amongst five acres of woodland, offering residents picturesque views.

Crest Lodge was originally built as a maternity hospital in the 1930s, before being acquired by CHD Living in 1994.

The home is owned by CHD Living and provides accommodation and nursing care for up to 47 adults with mental health needs. All bedrooms are single, and all have en-suite facilities.

In addition to nursing and residential care, Crest Lodge also supports respite and end-of-life care. The dedicated team also offers nursing care for a range of specialist conditions - including Parkinson's Disease, those living with dementia and brain injury.

Residents can enjoy a wide range of services - including the use of a lounge, two dining rooms and a designated smoking room. The home has its own transport to support residents, allowing them access to the local and wider community.

The bungalow is self-contained and located within the grounds of Crest Lodge. It contains two bedrooms for service users who wish, and are able with support, to live more independently, but can still access the main units for meals or support as required.

Residents have access to a range of facilities, including a Valley Lounge overlooking the mini farm, a gym and quiet lounge.

Original interiors create a unique aesthetic, with characteristic features including stained glass windows, original tiled flooring, a vaulted ceiling and an oak staircase.

At Crest Lodge, the skilled team of carers strives to deliver high-quality care in a friendly environment, with the ultimate goal to transform peoples' lives for the better. Goal set care planning is offered, too, for adults over the age of 18 with enduring mental health.
Show Crest Lodge on the Map

Care Provided

Primary Care Categories

  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 47 Service Users

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Krasi Petrova (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (47)
  • Single Rooms with Ensuite Wet Room (7)

Crest Lodge Reviews (42)

9.6

Crest Lodge has a Review Score of 9.6 (9.595) out of 10, based on 15 reviews in the last 2 years.
Over all time Crest Lodge has 42 reviews.

Overall Experience
  • 26
  • 15
  • 1
  • 0
  • 0
Date Published
  • 42
  • 5
  • 7
  • 15
  • 27
Reviewer Connection to Crest Lodge
  • 16
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from C B (Sister of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother describes his home as "very nice".
He says the staff are very kind.
He likes the food. He says first-class medical care.
He likes the activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeremy H (Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crest Lodge has provided me with good accommodation, health care and support. I feel very lucky to have this as, although it's not perfect, all my needs are met. The staff are caring and, although we could sometimes benefit from more staff, my care is obviously interwoven with the other residents and
most of the time we have an easy truce or an extended family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Crest Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.595 for Crest Lodge is calculated as follows: ( (103 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 163 Ratings = 4.595
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crest Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Krasi

Krasi Petrova

Job Title: Registered Manager

Welcome to Crest Lodge; a home-away-from-home for both our residents and staff.


Overlooking the Golden Valley, our home is set in a peaceful location. I’m proud of our dedicated team of carers who always strive to offer person-centred care, and encourage our residents to live their lives to the full.


In addition to nursing and residential care, we also support respite and end-of-life care. Our care at Crest Lodge focuses particularly on the mental health challenges of young people.


If you’d like to find out more about us, or take a virtual tour of our home, please don’t hesitate to contact me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crest Lodge to verify any information. View our terms and conditions. Crest Lodge has an Enhanced Service - more info.