Tilford Care & Nursing Home

Grange Road, Tilford, Farnham GU10 2DG
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9.7 52 Reviews
  • Tilford Care & Nursing Home, Farnham
Tilford Care Home near Farnham in Surrey is a real home for life in a beautiful, tranquil spot, providing high-quality, affordable residential, nursing, respite, palliative and dementia care.

Tilford is fully equipped to deal with a range of needs and requirements. The comfortable lounges and dining room mean there is plenty of space for group activities, or somewhere to find a quieter spot.

There's free Wi-Fi throughout the home. There will be an iPad for residents to use – Skype calls will work really well – and for families to use when they visit.

Tilford has 50 spacious bedrooms, all with ensuite bathrooms or washbasins in the room. The rooms without en-suites have accessible bathrooms or wet rooms nearby.

There's a secure garden where residents can join in outdoor activities or simply enjoy being outside. The lovely courtyard is an especially popular place to sit and chat.

The grounds include a most beautiful aviary, with hand-reared all the birds in the aviary (cockatiels and budgies) from eggs. The flock is delightful to watch.

The activity schedule is varied, from music to book and film clubs, quizzes, arts and crafts and storytelling. The residents get fully involved in suggesting new activities and trips, and the minibus is often used!

Tilford has strong connections with the local Church of England, Catholic and multi-denominational churches, and they visit regularly.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £905 – £1628
  • Self-Funded Residential Dementia Care: £905 – £1628
  • Self-Funded Nursing Care: £1377 – £2160

These prices are only a guideline, please contact Tilford Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lisa Kirtland (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (49)

Parking

  • Free parking

Tilford Care & Nursing Home Reviews (52)

Total of 52, showing 21-40
9.7

Tilford Care & Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 18 reviews in the last 2 years. Over all time Tilford Care & Nursing Home has 52 reviews.

Overall Experience

  • 38
  • 9
  • 2
  • 1
  • 2

Date Published

52
5
7
18
34

Review from Wendy W (Daughter of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was in this home. The standard of care was less than we expected. She was unhappy with the way she was treated. The family felt her care was less than acceptable and after an unfortunate incident, we moved her as quickly as possible.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your review.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our care home.
We would like the opportunity to talk and investigate your feedback further.
This would give us a chance to reflect on your views and implement changes for improvement, where possible.

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Review from Nicky H (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a hospital stay, my father came to live at Tilford Care & Nursing Home. The induction process involved not only my father but also us, his family, which was very helpful and reassuring at a difficult time. My father enjoys the activities and we have thoroughly enjoyed the special events in
the garden, anything musical. Staff are friendly and engaging.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your review. We really strive to include our families in everything we do as you are going through this process as much as your loved one. Please always come and talk to us if you need anything. Kind regards.

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Review from C W (Friend of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother was placed in Tilford Care and Nursing Home by the hospital. We have visited regularly and have always been welcomed by staff and have been confident that mother is being looked after very well. She always says how pleased she is with all the staff. She is happy with the food she
is served and is always clean and dressed properly. Her bedroom is always clean with the bedding changed daily, as is her clothing Mother is always smiling and I have no complaints at all about the standard of care.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you so much for your very positive feedback about Tilford Care Home. It is our pleasure to care for your loved one and to have you as part of our Tilford family. We will share your lovely words with all the team here. Thank you

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Review from S H (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and carers are very attentive. The food and snacks are of high quality, fresh cake all the time! Mum is always clean, tidy and looked after.

Reply from Lisa Kirtland, Tilford Manager at Tilford Care & Nursing Home

Thank you for your superb feedback about Tilford. We will ensure there are always plenty of cakes for your visit. We will share the feedback with our team. We are delighted that our food and cakes have made an impact, and we will share that with our kitchen staff, who will be delighted to hear this. Thank you

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Review from Denise F (Wife of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband arrived from Hospital on the Isle of Wight. On arrival, he was very confused and upset. He didn't know what was happening or where he was. The care that was provided was second to none, he was supported as too was myself and my daughter through what was a very difficult time. I would like
to thank all the staff who helped my husband, we very much appreciate it.

Reply from dena goddard, office manager at Tilford Care & Nursing Home

Thank you for such lovely feedback. We are happy that we could support him to go back closer to home for you all. We hope you are all keeping well. Kind regards.

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Review from Avril V (Daughter of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum today and was able to see her in her upstairs room, which was lovely and bright overlooking the courtyard. All her photos are displayed on the windowsills, and her special cushion was on the bed with a colourful patchwork quilt. All the staff are so caring and helpful, and we were given
tea and biscuits and some homemade flapjack. Mum is very happy and extremely well looked after, even if she can be a bit difficult!

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Review from G B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very caring and take very good care of my father. When he first arrived he was very confused by now he is relaxed and more comfortable with his surroundings.

Reply from Jamie Powell, Head Of Customer Relations at Tilford Care & Nursing Home

Thank you for taking the time to leave a review Glenda. We are so pleased your father feels relaxed and comfortable with us.

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Review from Alan W (Brother of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Tilford since January 2019. He had previously been placed by social services, at other venues, but the move to Tilford has been the best by far. The staff have always been brilliant, and on many occasions, had to deal with his challenging behaviour. Throughout the pandemic, all
the "stops" were pulled out to maintain contact with him via Zoom and the telephone. Since the easing of restrictions, again, they have managed the process very well.

Reply from Jamie Powell, Head Of Customer Relations at Tilford Care & Nursing Home

Thank you Alan for your kind words. I will ensure your comments are passed onto the team.

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Review from Cheryl N (Power of Attorney of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The most uncaring nursing home I have ever been in and we intend to move our friend as soon as we can.

Reply from debbie boyd, Marketing at Tilford Care & Nursing Home

Thank you for taking the time to review our care home. We take all complaints and any negative experiences very seriously and would like to get to the bottom of your review and resolve it, so we can ensure your friend is well looked after and happy in our home. If you would like to email me at digital@agincare.com with more information, I can look into this further.

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Review from Diane H (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the wonderful staff at Tilford. My mother went into their care with various problems, the patience and kindness shown to her were amazing, even when she was difficult, which I know she could be. Unfortunately, she passed away this week quite quickly, but the staff did everything
they could to enable us to see her even in these very difficult times. The kindness they showed me and my father was fantastic. Thank you all so much.

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Review from Linda F (Wife of Resident) published on 1 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the Nursing Home, nothing is too much for them. Very caring both to the residents and their families, always willing to help and very friendly. The care for my husband has been excellent.

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Review from T C (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Tilford Care home for around 3 months now and myself and my family have always been very pleased and satisfied with all the care and great attention she has had while here. Many thanks to all the fantastic staff particularly the two ladies. Many thanks.

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Review from R C (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving a loved one at a care home is never easy, but right from the start the amazing team at Tilford went out of their way to ensure Dad settled in. They have a superb philosophy and understanding of dementia care which helped Dad feel secure and settled. He flourished under Tilford care. Thank you,
thank you!

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Review from N F (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff provided a good level of care. Minimal disruption from ongoing building work.

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Review from Amy G (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident here until we, unfortunately, lost him on the 25/6/19.
The staff were absolutely fantastic for the 2 years that he spent here.
He was treated with dignity and respect from the moment he arrived.
I could not have asked for a better place for my Dad to spend the last 2 years of
his life.

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Review from A T (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an absolutely lovely home Tilford is. The staff are second to none that I’ve experienced, so helpful and caring, they treat residents with dignity and respect. My friend is very settled and happy living within the home, he couldn’t be more well looked after.
There is such a nice variety of food
and refreshments on tap. Although there has been building works being carried out, which are on going, all work was pre-warned to the residents and family/friends and will only be of a huge benefit in the future.

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Review from Julia I (Relative of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On going issues with laundry and loss of clothes. Would like staff to be more interactive with family and discuss care and changes in advance of taking place.
The room can smell strongly of urine at times. Relative appears clean and smartly dressed and my relative is allowed to spend time in bed during
the day.
Would like to be able to use the family lounge when visiting and maybe offered some refreshments. Cannot comment on residents' food and drink as we have not visited during meal times. We have not witnessed any activities going on. Rooms are basic but adequate. There seem to be adequate staff levels.

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Review from Craig E (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of the home for the last year and unfortunately lost him today 6/01/19. While he was in the home he was treated with respect and the utmost care right up to his death. I cannot praise the staff highly enough for the way they looked after my dad before and right up to his death.
So to the staff of Tilford thank you from the bottom of my heart.

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Review from L H (Friend of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Tilford, my dear friend has become very settled, the staff are absolutely amazing with her, very caring and genuinely compassionate with her, she is always well presented in clean clothes and is as happy as she can be, given her illness, from management, nursing through to all the staff,
including kitchen, are outstanding. I would have no hesitation in recommending anyone sending their relation to Tilford.

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Review from Margaret S (Relative of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. The staff are very aware of the needs of individual residents.
2. Activities going on for several hours each day.
3. Cleanliness of rooms and communal areas always good.
4. Staff able to deal with difficult situations relating to personality clashes between residents.
5. A good relationship between
staff who work as a team.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Tilford Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Tilford Care & Nursing Home is calculated as follows: ( (175 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 213 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tilford Care & Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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