Tilford Care & Nursing Home, Farnham, Surrey
Tilford Care & Nursing Home, Farnham, Surrey
Tilford Care & Nursing Home, Farnham, Surrey

Tilford Park is set in a beautiful and tranquil setting in the heart of West Surrey. The grounds include a most beautiful aviary, and the birds all hand reared in the aviary from eggs. They are most delightful to watch, and the residents are often seen in the summer illegally feeding the flock with the odd biscuit!

Care workers pride themselves in providing the best possible care in a friendly and homely atmosphere. The Home has been carefully equipped throughout to meet the special needs of all residents and to provide a safe and comfortable environment. The Home has a relaxed, friendly atmosphere with family visits welcomed at any time. Refreshments are available for visitors at all times and arrangements can be made for residents to eat their meals with their guests in private.

Tilford Park offers the choice of single or double bedrooms depending on the availability. Each room is decorated and furnished to a high standard. Care workers encourage residents to bring their personal possessions to personalise their rooms and make them feel even more at home.

The home can cater for both long and short-term stays. Regular respite care can be arranged as often as you wish.

Group: Agincare Homes Holdings Ltd

Person in charge: Dawn Sturt (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 5

Rooms with ensuite WC: 17

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Television point in own room

Latest Care Quality Commission* Report on Tilford Care & Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Tilford Care & Nursing Home has a Review Score of 7.7 (7.684)

The Review Score of 7.7 (maximum of 10) for Tilford Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Tilford Care & Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.565 for Tilford Care & Nursing Home is calculated as follows: ( (78 Excellents x 5) + (15 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 108 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for Tilford Care & Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tilford Care & Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tilford Care & Nursing Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My partner has been here for just over a month so far and has been treated with the utmost respect and care. The staff are friendly and very professional. Each visit we are offered tea and biscuits. The home is very clean and the staff observe hygiene rules at all times.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and cares give outstanding individual care to every resident. They know and understand the individual needs of the residents and cater to a very high standard. They talk to everyone and give time to these elderly people. The staff are happy and work very hard. Everyone is treated with dignity and respect and care is given to cultural and religious beliefs.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care my mother in law receives. Staff happy, helpful, caring and welcoming.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally the home is run well. Staff are attentive (depending on staff levels). Care plans could be kept updated better - on most visits Mum has never been left with the call bell and I feel she should be monitored more frequently regarding change of incontinence pad. Frequently when visiting Mum she is very wet - feel they could offer more showers or baths when appropriate. Staff are very friendly but feel they could give Mum more dignity - quite often visit and Mum has nothing covering her (as she is in bed) and nothing covering bottom half - food is excellent and plenty to eat. Mainly the care is good, most staff are really friendly and helpful (just feel have to give some reminders now and again).

How likely would you be to recommend Tilford Care & Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Mother has been resident in TPNH for over 3 1/2 years. Her mobility as to be expected has declined (she turns 98 this month) but mentally she has improved due to kindness, activities and good food. Last year she wasn't expected to suffice pneumonia but the staff nursed and fed her devotedly sitting her up in one of the lounges as soon as possible. She recovered well. We recommended the home to a neighbour whose wife as at the end of her life, during the 2 months she was there they (the family) too were impressed by the standard of care.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good nursing home. Mums looked after extremely well. Staff very good and understanding.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved my father in law from another provider to Tilford Park nursing home. Since moving my father in law here he now comes out of his room, he enjoys social activities. He enjoys the food. Their is a wide choice of food available. My father in law gets on well with the staff. All our family find the staff very accommodating and helpful. The lady on the front desk is always helpful and has a warm welcoming. We find the manager helpful. I would recommend this home to anyone who is looking for a dementia home.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was a resident for approximately one year and I was extremely satisfied with the level of care she received. She was a dementia sufferer and I was always so happy with fact that she was treated at all times with dignity and respect. I found the staff to be very caring towards all the residents and they embraced all of their individual characters and idiosyncrasies. The home itself is immaculate and the residents rooms kept very tidy. The Manager is fantastic, very front of house and totally accessible to staff and visitors alike, it is obvious that the residents are her priority (I have had experience of other care homes where this is not the case), it is very professionally run. The best recommendation that I can give is that whenever I left at the end of visiting I never had any doubts whatsoever that my mother was being well cared for.

How likely would you be to recommend Tilford Care & Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would recommend Nursing Home as it is more like a family home than a Nursing Home. Dad is happy and is looked after well. He is clean and tidy and eats well and likes the staff who treat him with respect.

How likely would you be to recommend Tilford Care & Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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