Warrengate Nursing Home

2 The Warren, Kingswood, Tadworth KT20 6PQ

Warrengate

The home is situated in a quiet private road in the village of Kingswood and close to amenities.

Warrengate is registered for 40 residents, all having their own room and over half with their own wet room.

Their garden is suitable for those who use a wheelchair and those who like to wander. Specially chosen plants stimulate the senses and seating areas.

A person centred approach to care is the aim to enable the residents to maintain their current skills as long as possible. The High standard of care is maintained by regular auditing and observations of care from the Registered Manager. In house training is completed and monitored.

Meals are cooked daily with fresh ingredients by a permanent chef. Choices are available at each meal.

GP house calls are requested when required. They also have a community dentist, optician, podiatrist who visit regularly.

Community Physiotherapists, Occupational Therapists, Speech and Language Therapists (SALT), Palliative Care Specialists, Tissue Viability Nurse Specialists and Parkinson's Nurse Specialists are all available too .

Group: Kindred Care

Person in charge: Christine Dewan (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 60 to 100.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 40

Shared Rooms: 0

Rooms with ensuite WC: 38

Weekly Charges Guide: Nursing Care Single £850 – £1500 (These prices are only a guideline, please contact Warrengate Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Warrengate Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Warrengate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Warrengate Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.715 for Warrengate Nursing Home is calculated as follows: ( (174 Excellents x 5) + (62 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 239 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Warrengate Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Warrengate Nursing Home has a Review Score of 9.7 (9.715) from 20 Reviews


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Warrengate Nursing Home?

  • Extremely LIKELY
    20
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Warrengate Nursing Home

  • Daughter of Resident/Service User
    9
  • Wife of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

When my father came here, he was isolated emotionally and physically. That has all changed due to the intense care he has received by the fantastic staff. He is always very clean in both himself personally and environmentally. The care and attention is first class, delivered with both respect and empathy. The staff have gone to great lengths to get to know who he is, both present version and very importantly who he was before becoming ill.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are amazing. The change in my father in law since he came here is amazing, which is all down to the care he now receives. He is now much more aware of where he is and understands what he can do to help himself, which is down to the encouragement of the staff. Every staff member I have met is kind and caring and its very clear that they love their jobs. Nothing is too much trouble.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Warrengate for over a year. Mum can be extremely challenging in her behaviour. All the staff are supportive and do their best to help mum. Our family is very happy with everything here. There was an issue with mum's clothes which was raised with the staff and was dealt with. I would have no hesitation in recommending Warrengate to family and friends.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has lived at Warrengate Nursing Home since November 2016. He has been well looked after. The staff are gentle and caring as my husband has deteriorated. The nurses and carers have been very kind to me as him. I would recommend Warrengate Nursing Home for someone who has Alzheimer's. I looked after my husband for almost 11 years and know how hard it can be so he needed a gentle type of caring and got it.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

I recommend Warrengate Nursing Home. All staff are excellent, special kind of people. COmmunication between all, themselves, residents and visitors. Very comforting.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in the home for a number of years. She is tracked well and the staff are wonderful. She can be a challenge and they are so patient and kind.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother receives extremely good care at Warrengate Nursing Home. Staff are extremely patient and kind. My mother can prove difficult at times but is dealt with in a very caring way distracting her when needed. Every attempt to get her to join in activities but respect her if doesn't want to.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Always find this home very friendly, always kept very clean. Staff are always helpful and caring whenever I visit, there are always cleaners cleaning in rooms and corridors.

Plenty of activities going on. Very well organised. Office staff are very efficient.

Cooks in the kitchen - very good food is served up, understanding to each individual's need.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

I am happy with all staff at the home, they look after my dad well. We have had some good family days eg BBQ's there too.

They could do with more daily activities.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

Yasheen Rajan, Director at Warrengate Nursing Home responded to this review on 20 Apr 2018:

Many thanks for your kind words. We have recently just bought a minibus so our daily activities will shortly be including trips out in the sunshine!

Entertainment is brilliant Monday to Friday. Nothing at weekends.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband is very well looked after at Warrengate Nursing Home. The care and understanding of his sometimes difficult nature are very well handled.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I have always experienced a kind, comforting and attentive group of staff, without exception. The level of professionalism, empathy and care can only be described as exceptional.

Thank you to you all.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are always smiling and welcoming. Although my dad has advanced dementia he seems content and happy at Warrengate Nursing Home. He is always treated with empathy and respect. The food always looks excellent and dad eats well and enjoys it. His room is always clean and tidy and clothes are clean. The staff and carers are absolute angels, a credit to Warrengate. I am in no doubt that my dad is in the best nursing home there is with the best staff.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I found all staff on my visits extremely helpful and was impressed with the way residents were treated according to their individual needs and abilities. The end of life care was also excellent and I was kept well informed and treated with sympathy by all members of staff at all times.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Under the present management, the level of care, treatment and friendliness has been excellent at all times. The carers are always cheerful, kind and considerate. The meals are interesting and varied and are enjoyed, as are the puddings. The kitchen staff are always friendly and helpful. The cleaners too are cheerful and friendly. The office secretary is always welcoming, cheerful and very friendly. The overall standard of Warrengate Nursing Home has improved under the excellent management who is always approachable.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

An excellent, well-run, specialist dementia care home. The team have worked tirelessly to settle Mum and care for her with dignity. She has late-stage dementia and needs round the clock care for a range of issues. A special mention is The Nursing Home Manager who is an excellent advocate for Mum and her family.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff couldn't have been more friendly and helpful when we visited looking for a place for mum. Their pride in the home and the care they provide was evident. The home is always clean, mum is very happy there. The staff go out of their way to ensure that the residents are doing well, always checking they are eating and making something, especially for mum as she doesn't eat meat.
Her room is lovely, like a hotel room. She is always dressed in clean clothes,with freshly washed hair. They provide a wide range of activities every day and we have already seen a marked improvement in mum's demeanour since she arrived there, becoming happier and more engaged with the people around her.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Since moving Mum to the home at the beginning of July 2016, the staff have been very kind and friendly towards her. The subsequent difficulty with her hearing has been dealt with by all the members of management and staff with utmost kindness and consideration.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   4.4 out of 5

I cannot fault Warrengate Nursing Home my husband has been in Warrengate since Nov 2015, myself and family have gone at different times, the carers are so good with each one in the home. I've been at meal times, early morning, they're washing floors, changing beds, they have had two BBQ's this year out in their lovely gardens, it just feels like home from home. They always have a smile when you visit even though there are some difficult days, I wish I could reward them in some way. You only read about the not so good homes, not the ones that are good, the manageress, also the owner finds time to talk to all in the home.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

When visiting Warrengate Nursing Home always fresh and clean. Staff are helpful and friendly. Mum always clean and cosy. Always thing going on.

How likely would you be to recommend Warrengate Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

November 2012

5 stars environemntal health

Recipient: Warrengate Nursing Home

Date: Wednesday 28 Nov 2012

more details

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Care Home Idol 2016

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