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Whitegates Nursing Home

1 Condor Road, Laleham, Staines-upon-Thames, Surrey TW18 1UG
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The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)
Whitegates Nursing Home, Staines-upon-Thames
A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)
Whitegates Nursing Home, Staines-upon-Thames
Whitegates Nursing Home, Staines-upon-Thames

White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.

All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a...  

Care Provided by Whitegates Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Contact Whitegates Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Josh Barlow(Regional Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (9)

Whitegates Nursing Home Reviews (39)

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9.6

Whitegates Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 10 reviews in the last 2 years. Over all time Whitegates Nursing Home has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from T M (Resident / Service User) published on 17 July 2026 Submitted via Postal Card
Overall Experience

My time here has been an eye opener. The staff and carers in general are very good, they help you when help is needed. As regards to management, Jash the manager has helped me in my new housing situation ie bank statements, birth certificate, citizenship card which has helped you obtained a relevant benefits that I am entitled to the activities throughout the day, good and the general wellbeing of the residents is off a high standard, apart from what I have said, I would recommend it to others being relatives husbands or wives and I have not had any problems been in Whitegates since I arrived. Thank you.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you very much for taking the time to leave us a review Tony. We are happy that you have been happy with the support from all staff during your time with us. We love supporting you and whilst we are close to you maybe moving onto new accommodation, we will continue to help you up until this time as best as we can. Thanks again, Josh.

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Review from Michelle G (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience
The care of our mum was wonderful in everyway. All of the staff, without exception, were so kind and helpful at all times.

We would highly recomend Whitegates Nursing Home.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home
Dear Michelle,
Thank you so much for taking the time to leave us a review.

We are pleased to hear that you were happy with not only the care and support provided but you felt that the staff were kind and helpful with any support needs you and your mum had. We will be sure to share this information with all of the team.

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Review from C F (Daughter of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

Mum (aged 92) has now been at Whitegates for eight months, and during that time I've not had cause to doubt our decision for her to move there, for residential care. I was initially concerned that she would hibernate in her room watching television. This certainly isn't the case. She is always in one of the numerous lounge areas chatting with other residents or staff. I have been particularly impressed with the ratio of staff to residents. There always seem to be two or three assistants or nurses nearby, Mum. Moving Mum from her own home of many years was a difficult decision for the family, but no regrets. Communication with management is excellent.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home
Dear C F,

Thank you so much for taking the time to leave us a review. We continue to love supporting your mum within Whitegates and as you say, she is quite the social butterfly! We are pleased to hear you are happy with the staffing levels, communication and wellbeing support. I would love to...  

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Review from S L (Stepdaughter of Resident) published on 12 March 2026 Submitted via Website
Overall Experience
My Step Dad has been staying at Whitegates after having had repeated falls at home.

He seems very happy at the home. The building is very secure, so we have no concerns regarding Step Dad wandering off. Lovely and warm building, the menu looks delicious and my Step Dad says he really enjoys the food. Lovely room, over looking the garden. Staff are very friendly, helpful. Good level of staffing. It is good to know that he is being well looked after, thank you.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you so much for your lovely review. This feedback is very much appreciated and we will be sure to share this with all of the team. We are very much enjoying supporting your dad with his stay at Whitegates and pleased to hear we're getting the care and support right for him.

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Review from Paul D (Husband of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

My wife has been in Whitegates since 14/11/25 while I had a heart operation and recovered from same. She suffers from Vascular Dementia and I have not been able to care for her while I recover. I have only ever heard good things about Whitegates and my expectations have been fully met. The management and staff are excellent and this was demonstrated by the Christmas Lunch to which family were invited and which completely exceeded my expectations.The staff were superb. The lunch was typical of the care that residents receive. Fully recommended Whitegates as a home for relatives.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home
Thank you Paul for leaving us a review. The team and I are very happy to hear that both you and your wife are happy with the care and support being provided during her time at Whitegates.
We take pride in what we do and we are always pleased to hear when we get it right for a resident and their loved ones.

Josh

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Review from L E (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card
Overall Experience

My mother has been staying at Whitegates in respite care after a bad fall. When she arrived she was very weak and having trouble walking but now after receiving unparalleled care, attention and quite honestly love, not to mention nutritious food which she devoured! All the staff were wonderful and mum has asked if she would come back and visit now and again, which proves how much she loved it. You have set the bar very high.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home
Thank you so much for taking the time to leave us a review. We really appreciate all feedback received and we are thrilled to hear that you and your mum were happy with the care and support provided by the team in Whitegates.
Your mum is welcome to pop back and visit us at any time.

Thanks again from Josh and the team at Whitegates.

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Review from L P (Granddaughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience

Our nan has settled so well in here. We are all comfortable knowing that she is happy and getting the care she needs. All the staff that we have encountered have been compassionate and helpful. Her dietary needs are in good hands with the kitchen. Overall a great care home.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you so much for taking the time to leave us a reply. We are so pleased to hear that when you visit, you have been well supported by the team within the home. We are also thrilled to hear that you are happy with the care and support your nan is receiving at Whitegates. Kind regards

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Review from Joanne H (Daughter of Resident) published on 24 June 2025 Submitted via Website
Overall Experience
Our family cannot thank Whitegates Nursing Home enough for the outstanding care given to our lovely Mum. Throughout her time at Whitegates, the staff treated her with dignity, warmth, and affection. Their kindness extended beyond her last days and truly touched us - from preparing her with care, doing her hair beautifully, and adding her favourite headband. It was a true reflection of how deeply they thought of her. The team at Whitegates made an incredibly difficult time easier through their compassion and support. As a family, looking for somewhere to look after a relation, Whitegates is a home from home. The staff are so lovely we miss them now.

We would highly recommend Whitegates to any family looking for genuine, heartfelt care. Thank you to your wonderful team.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you for taking the time to leave us a review. We are so thrilled that you were happy with the support your mum received during her stay with us at Whitegates. We strive to provide person-centred care at Whitegates at all times, and we are pleased that we got it right for your mum and the family. Josh

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Review from A S (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

My relative has been here for 4 months now and has been treated with dignity and respect throughout that time, even though he is, at times, difficult to say the least. The staff are all lovely and friendly. Also, during this time, I have had many questions which have all been answered fully and honestly. I can see a big change being made at Whitegates, which can only benefit the residents even more.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you so much for your feedback. We are really pleased to hear that you are happy with the care your dad is receiving. We are really glad to hear you've seen positive change in the home too.

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Review from Julie C (Daughter of Resident) published on 3 September 2024 Submitted via Website
Overall Experience

My dad was a resident at Whitegates for 13 months and he was very well looked after by all staff. Dad was bed-bound after having COVID-19 he also had dementia we were told we had no option but to find a nursing home. We were very reluctant at first but we cannot give enough praise for the care our Dad received from Whitegates not only looking after our Dad but making sure as a family we were ok. All the staff including the carers, chef, domestic staff and activities ladies played a big part in making our Dad feel safe and happy and we can never thank them enough.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you for taking the time to leave us review. We are really pleased to hear that you are happy with the support you and your father received during his stay at Whitegates. Kind regards

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Review from Sue H (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience

Whitegates Nursing Home is a lovely caring and professionally run home and my mum's room has a wonderful outlook onto a gorgeous garden. The rooms are of a good standard and kept clean and tidy and there are regular activities organised for the residents. The staff are exceptional. They are always friendly, caring and happy to help. I am so happy that Mum is a resident here.

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Review from Beverley M (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience

My mum has settled in extremely well since her stroke. She seems comfortable and confident. The staff are all, as far as I can see, amazing. They have a bit of banter with her which she loves. They seem very conscientious with her in all aspects of her needs. She enjoys the activities and even tries things she has never done before. I love that they celebrate every possible event with a little party. The food is good, mainly what Mum enjoys. She needs help feeding, which the carers do as she needs persuading to eat and her appetite has improved recently. She has a lovely room now we are paying in full, it's perfect for her needs. It's always clean and tidy. When I visit Mum I watch the carers/nurses, they have so much patience and understanding of the residents even though sometimes it must be difficult for them. All in all, I'm glad we chose Whitegates, it gives us peace of mind that she is looked after.

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Review from Joanna H (Daughter of Resident) published on 21 February 2024 Submitted via Website
Overall Experience

My 90 year old dad has dementia and until recently was living home alone an hour’s drive away from where I live. As a family, we tried to keep him at home for as long as possible but eventually he had a bad fall and ended up in hospital in a bad way. It was too dangerous for him to live alone anymore and we chose to entrust his care to Whitegates Nursing Home. I can honestly say that my worries are now over. Dad is receiving the best of care in a safe, caring and family friendly environment. The staff are lovely and I have complete peace of mind that they will be treating dad with complete professionalism and compassion. Dad has had some health hiccups and I have been kept informed at all times. Whitegates has an open door policy which I especially like. I can visit whenever I want for however long I like. The manager is readily available to discuss Dad/find out information which I find invaluable. I wouldn’t hesitate to recommend Whitegates to take care of a loved one.

Reply from Sarwat Nadeen, Home Manager at Whitegates Nursing Home
Thank you so much for your valuable compliments for Whitegates care staff team, Your compliments and feed back is valuable for white Whitegates staff. We are extremely happy that you had a positive experience and we are very grateful that you gave us the opportunity to look after your Dad.

We are so grateful for your valuable feedback.

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Review from Sheila F (Daughter of Resident) published on 20 April 2023 Submitted via Website
Overall Experience
My mother towards the end of her life became bedbound. The staff at Whitegates dealt with her care needs with compassion, patience and professionalism. It was a relief to me to know that she was in safe hands. When the time came for her to be placed on the end-of-life pathway the nursing staff were professional, kind and helpful. I knew I could trust them and the carers to make my mum's last days as comfortable and peaceful as possible. I am so glad that she was able to stay in Whitegates where she was known and cared about and did not have to go to hospital.
It is a testament to the good management of Whitegates that the whole establishment is well-run and has a happy and friendly atmosphere.

It was a sad time for myself and my family but made so much easier by the kindness and professionalism of all the staff; nurses, carers, reception, cleaners, maintenance, laundry, cooks and the management team. I am grateful to all of them.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home
Thank you very much for your kind words. Your feedback is much appreciated and important for all the team at White Gates.

We appreciate all your kind words. Many thanks

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Review from Karen N (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

All the staff do their very best to help and take time to listen to any concerns and resolve any issues, despite how busy they are as they are understaffed and obviously under pressure. I know this is a problem across the whole country. As a result, the priority is their physical needs and the more active residents are bored.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your review. It is good to know that you are happy with White Gates and the efforts we put in here.

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Review from Carolyn V (Daughter of Resident) published on 5 July 2022 Submitted via Website
Overall Experience
White Gates delivers exceptional care together with genuine kindness in a homely environment.
My father has Alzheimer's and is immobile, he is very comfortable, safe and happy living at White Gates.
There is always a warm welcome to visiting family and it's a real pleasure to see him smiling, talkative and content.
The nurses are excellent and together with the management they keep me well informed about my father's wellbeing. Personal care has always been important to him, the carers here are extremely attentive to his needs and my father is always clean, shaved and well dressed. The housekeeping and laundry team do a brilliant job ensuring the facility is clean and fresh.

I greatly appreciate the kindness of the staff who are always pleasant and helpful and my father is very happy with his new extended family.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind review. It is so nice to know that the efforts made here are appreciated and that you are happy with White Gates.

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Review from M R (Son-in-law of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience

A particularly pleasant location. White Gates has been "home" for several months now. Since she's been there, Mum appears clean, tidy and happy. She enjoys time spent either in the lounge area or in the garden/patio area. The staff are incredibly supportive and friendly and always interact with us during our visits. Mum eats better now than ever before and always enjoys a joke with the staff on duty. Mum has now found a home from home, which is a relief for us that she's happy and content.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind review. It is so good to know that you are happy with Whitegates and all the efforts we make here.

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Review from John O (Son of Resident) published on 12 June 2022 Submitted via Website
Overall Experience

My mother was accepted at White Gates Nursing Home for respite following her discharge from the hospital after breaking her hip and having vascular dementia. She has been there for 3-weeks for respite, and I can only say the staff and management have been so outstanding in their care, respect and support to my mother and myself as her son. A wonderful Jubilee party was organised for the residents and their families. This event brought all the people together to celebrate the Queen's Platinum Jubilee. The catering staff were excellent too, and it really showed the dedicated level of genuine care and kindness I experienced towards the residents and their families. Genuinely uplifting. Thank you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home
Thank you so much for your lovely review.
Reading this has put many smiles across the staff's faces. We appreciate all your kind words.
It means a lot to us to know that we are appreciated.

Many thanks!

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Review from Sarah S (Daughter-in-law of Resident) published on 1 June 2021 Submitted via Website
Overall Experience

Wonderful staff, friendly, caring and helpful. Dad has been looked after so well throughout lockdown and they have made sure that we have been kept up to date with FaceTime calls and regular updates. One carer, in particular, is absolutely wonderful. Knowing that she is there, puts all our minds at rest. Dad responds so well to her, he looks forward to seeing her and she makes sure he has big smiles. The activities that the staff put on are great, including raising the ducklings, which was wonderful. Having a relative in care is tough, but having Dad at White Gates makes it much easier. Thank you to all of you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you so much for your lovely review. Reading this has put many smiles across the staff's faces. We appreciate all your kind words. Many thanks.

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Review from Nicola K (Daughter of Resident) published on 14 May 2021 Submitted via Website
Overall Experience

My dad has been a resident of White Gates for approximately two years. In all that time, he has been treated with the utmost dignity and respect by amazing, caring people. They are like family when we can’t be with him and the love goes both ways with my dad and the wonderful staff. Obviously, Covid has been an extremely scary time and we have been separated from our loved ones for prolonged periods, but the total love and care that we know they received is so reassuring, they have been kept safe, happy and their physical and just as importantly, mental well being, is always at the forefront of everybody’s mind. If my dad can’t be at home then I really couldn’t think of a better place for him to live. There will never be enough words of gratitude, thank you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind words. Your feedback is much appreciated and is very important for all the White Gates team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Whitegates Nursing Home.

Awards / Recognitions (1)

  • 30 Jan 2026Recipient: CHD Living Ltd

Meet the Team (1)

Josh Barlow
Josh BarlowJob Title:Registered Manager

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Frequently Asked Questions about Whitegates Nursing Home

What types of Care is Whitegates Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitegates Nursing Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Whitegates Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Whitegates Nursing Home to the centre of Staines-upon-Thames?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitegates Nursing Home to verify any information. View our terms and conditions. Whitegates Nursing Home has an Enhanced Service -more info.