Whitegates Nursing Home

My mother was admitted for respite care for 2 weeks. Her experience was mixed; she found the staff to be mostly very kind and helpful. However one morning I found her alone in an alcove opposite her room, dressed only in her pads and T-shirt. She was in some distress waiting to be dressed; I had to look for a staff member who could assist her. I observed the food she was given was adequate but lacking variety. As a result I brought a few food items in for her but they were taken away before she had a chance to eat them. When I asked staff they said they didn't know about it because they weren't on duty. My mother found the buzzer system noisy and intrusive particularly at night. The Home otherwise looked after my mother well and the place seemed orderly and well-run. When she had a Fall, which fortunately only resulted in some bruising, the carers came to her assistance and the Home contacted me promptly.

My time here has been an eye opener. The staff and carers in general are very good, they help you when help is needed. As regards to management, Jash the manager has helped me in my new housing situation ie bank statements, birth certificate, citizenship card which has helped you obtained a relevant benefits that I am entitled to the activities throughout the day, good and the general wellbeing of the residents is off a high standard, apart from what I have said, I would recommend it to others being relatives husbands or wives and I have not had any problems been in Whitegates since I arrived. Thank you.

We would highly recomend Whitegates Nursing Home.

He seems very happy at the home. The building is very secure, so we have no concerns regarding Step Dad wandering off. Lovely and warm building, the menu looks delicious and my Step Dad says he really enjoys the food. Lovely room, over looking the garden. Staff are very friendly, helpful. Good level of staffing. It is good to know that he is being well looked after, thank you.

My wife has been in Whitegates since 14/11/25 while I had a heart operation and recovered from same. She suffers from Vascular Dementia and I have not been able to care for her while I recover. I have only ever heard good things about Whitegates and my expectations have been fully met. The management and staff are excellent and this was demonstrated by the Christmas Lunch to which family were invited and which completely exceeded my expectations.The staff were superb. The lunch was typical of the care that residents receive. Fully recommended Whitegates as a home for relatives.

My mother has been staying at Whitegates in respite care after a bad fall. When she arrived she was very weak and having trouble walking but now after receiving unparalleled care, attention and quite honestly love, not to mention nutritious food which she devoured! All the staff were wonderful and mum has asked if she would come back and visit now and again, which proves how much she loved it. You have set the bar very high.

Our nan has settled so well in here. We are all comfortable knowing that she is happy and getting the care she needs. All the staff that we have encountered have been compassionate and helpful. Her dietary needs are in good hands with the kitchen. Overall a great care home.

We would highly recommend Whitegates to any family looking for genuine, heartfelt care. Thank you to your wonderful team.

My relative has been here for 4 months now and has been treated with dignity and respect throughout that time, even though he is, at times, difficult to say the least. The staff are all lovely and friendly. Also, during this time, I have had many questions which have all been answered fully and honestly. I can see a big change being made at Whitegates, which can only benefit the residents even more.

My dad was a resident at Whitegates for 13 months and he was very well looked after by all staff. Dad was bed-bound after having COVID-19 he also had dementia we were told we had no option but to find a nursing home. We were very reluctant at first but we cannot give enough praise for the care our Dad received from Whitegates not only looking after our Dad but making sure as a family we were ok. All the staff including the carers, chef, domestic staff and activities ladies played a big part in making our Dad feel safe and happy and we can never thank them enough.

Whitegates Nursing Home is a lovely caring and professionally run home and my mum's room has a wonderful outlook onto a gorgeous garden. The rooms are of a good standard and kept clean and tidy and there are regular activities organised for the residents. The staff are exceptional. They are always friendly, caring and happy to help. I am so happy that Mum is a resident here.

My mum has settled in extremely well since her stroke. She seems comfortable and confident. The staff are all, as far as I can see, amazing. They have a bit of banter with her which she loves. They seem very conscientious with her in all aspects of her needs. She enjoys the activities and even tries things she has never done before. I love that they celebrate every possible event with a little party. The food is good, mainly what Mum enjoys. She needs help feeding, which the carers do as she needs persuading to eat and her appetite has improved recently. She has a lovely room now we are paying in full, it's perfect for her needs. It's always clean and tidy. When I visit Mum I watch the carers/nurses, they have so much patience and understanding of the residents even though sometimes it must be difficult for them. All in all, I'm glad we chose Whitegates, it gives us peace of mind that she is looked after.

My 90 year old dad has dementia and until recently was living home alone an hour’s drive away from where I live. As a family, we tried to keep him at home for as long as possible but eventually he had a bad fall and ended up in hospital in a bad way. It was too dangerous for him to live alone anymore and we chose to entrust his care to Whitegates Nursing Home. I can honestly say that my worries are now over. Dad is receiving the best of care in a safe, caring and family friendly environment. The staff are lovely and I have complete peace of mind that they will be treating dad with complete professionalism and compassion. Dad has had some health hiccups and I have been kept informed at all times. Whitegates has an open door policy which I especially like. I can visit whenever I want for however long I like. The manager is readily available to discuss Dad/find out information which I find invaluable. I wouldn’t hesitate to recommend Whitegates to take care of a loved one.

It was a sad time for myself and my family but made so much easier by the kindness and professionalism of all the staff; nurses, carers, reception, cleaners, maintenance, laundry, cooks and the management team. I am grateful to all of them.

All the staff do their very best to help and take time to listen to any concerns and resolve any issues, despite how busy they are as they are understaffed and obviously under pressure. I know this is a problem across the whole country. As a result, the priority is their physical needs and the more active residents are bored.

I greatly appreciate the kindness of the staff who are always pleasant and helpful and my father is very happy with his new extended family.

A particularly pleasant location. White Gates has been "home" for several months now. Since she's been there, Mum appears clean, tidy and happy. She enjoys time spent either in the lounge area or in the garden/patio area. The staff are incredibly supportive and friendly and always interact with us during our visits. Mum eats better now than ever before and always enjoys a joke with the staff on duty. Mum has now found a home from home, which is a relief for us that she's happy and content.

My mother was accepted at White Gates Nursing Home for respite following her discharge from the hospital after breaking her hip and having vascular dementia. She has been there for 3-weeks for respite, and I can only say the staff and management have been so outstanding in their care, respect and support to my mother and myself as her son. A wonderful Jubilee party was organised for the residents and their families. This event brought all the people together to celebrate the Queen's Platinum Jubilee. The catering staff were excellent too, and it really showed the dedicated level of genuine care and kindness I experienced towards the residents and their families. Genuinely uplifting. Thank you.

Wonderful staff, friendly, caring and helpful. Dad has been looked after so well throughout lockdown and they have made sure that we have been kept up to date with FaceTime calls and regular updates. One carer, in particular, is absolutely wonderful. Knowing that she is there, puts all our minds at rest. Dad responds so well to her, he looks forward to seeing her and she makes sure he has big smiles. The activities that the staff put on are great, including raising the ducklings, which was wonderful. Having a relative in care is tough, but having Dad at White Gates makes it much easier. Thank you to all of you.

My dad has been a resident of White Gates for approximately two years. In all that time, he has been treated with the utmost dignity and respect by amazing, caring people. They are like family when we can’t be with him and the love goes both ways with my dad and the wonderful staff. Obviously, Covid has been an extremely scary time and we have been separated from our loved ones for prolonged periods, but the total love and care that we know they received is so reassuring, they have been kept safe, happy and their physical and just as importantly, mental well being, is always at the forefront of everybody’s mind. If my dad can’t be at home then I really couldn’t think of a better place for him to live. There will never be enough words of gratitude, thank you.