
The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)

A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)


The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)

A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)


White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.
All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a...
Care Provided by Whitegates Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Whitegates Nursing Home for full pricing details and T&Cs.
Contact Whitegates Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Josh Barlow(Regional Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (9)
Whitegates Nursing Home Reviews (39)
Whitegates Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 10 reviews in the last 2 years.
Over all time Whitegates Nursing Home has 39 reviews.
My time here has been an eye opener. The staff and carers in general are very good, they help you when help is needed. As regards to management, Jash the manager has helped me in my new housing situation ie bank statements, birth certificate, citizenship card which has helped you obtained a relevant benefits that I am entitled to the activities throughout the day, good and the general wellbeing of the residents is off a high standard, apart from what I have said, I would recommend it to others being relatives husbands or wives and I have not had any problems been in Whitegates since I arrived. Thank you.
Thank you very much for taking the time to leave us a review Tony. We are happy that you have been happy with the support from all staff during your time with us. We love supporting you and whilst we are close to you maybe moving onto new accommodation, we will continue to help you up until this time as best as we can. Thanks again, Josh.
We would highly recomend Whitegates Nursing Home.
Thank you so much for taking the time to leave us a review.
We are pleased to hear that you were happy with not only the care and support provided but you felt that the staff were kind and helpful with any support needs you and your mum had. We will be sure to share this information with all of the team.
Mum (aged 92) has now been at Whitegates for eight months, and during that time I've not had cause to doubt our decision for her to move there, for residential care. I was initially concerned that she would hibernate in her room watching television. This certainly isn't the case. She is always in one of the numerous lounge areas chatting with other residents or staff. I have been particularly impressed with the ratio of staff to residents. There always seem to be two or three assistants or nurses nearby, Mum. Moving Mum from her own home of many years was a difficult decision for the family, but no regrets. Communication with management is excellent.
Thank you so much for taking the time to leave us a review. We continue to love supporting your mum within Whitegates and as you say, she is quite the social butterfly! We are pleased to hear you are happy with the staffing levels, communication and wellbeing support. I would love to...
He seems very happy at the home. The building is very secure, so we have no concerns regarding Step Dad wandering off. Lovely and warm building, the menu looks delicious and my Step Dad says he really enjoys the food. Lovely room, over looking the garden. Staff are very friendly, helpful. Good level of staffing. It is good to know that he is being well looked after, thank you.
Thank you so much for your lovely review. This feedback is very much appreciated and we will be sure to share this with all of the team. We are very much enjoying supporting your dad with his stay at Whitegates and pleased to hear we're getting the care and support right for him.
My wife has been in Whitegates since 14/11/25 while I had a heart operation and recovered from same. She suffers from Vascular Dementia and I have not been able to care for her while I recover. I have only ever heard good things about Whitegates and my expectations have been fully met. The management and staff are excellent and this was demonstrated by the Christmas Lunch to which family were invited and which completely exceeded my expectations.The staff were superb. The lunch was typical of the care that residents receive. Fully recommended Whitegates as a home for relatives.
We take pride in what we do and we are always pleased to hear when we get it right for a resident and their loved ones.
Josh
My mother has been staying at Whitegates in respite care after a bad fall. When she arrived she was very weak and having trouble walking but now after receiving unparalleled care, attention and quite honestly love, not to mention nutritious food which she devoured! All the staff were wonderful and mum has asked if she would come back and visit now and again, which proves how much she loved it. You have set the bar very high.
Your mum is welcome to pop back and visit us at any time.
Thanks again from Josh and the team at Whitegates.
Our nan has settled so well in here. We are all comfortable knowing that she is happy and getting the care she needs. All the staff that we have encountered have been compassionate and helpful. Her dietary needs are in good hands with the kitchen. Overall a great care home.
Thank you so much for taking the time to leave us a reply. We are so pleased to hear that when you visit, you have been well supported by the team within the home. We are also thrilled to hear that you are happy with the care and support your nan is receiving at Whitegates. Kind regards
We would highly recommend Whitegates to any family looking for genuine, heartfelt care. Thank you to your wonderful team.
Thank you for taking the time to leave us a review. We are so thrilled that you were happy with the support your mum received during her stay with us at Whitegates. We strive to provide person-centred care at Whitegates at all times, and we are pleased that we got it right for your mum and the family. Josh
My relative has been here for 4 months now and has been treated with dignity and respect throughout that time, even though he is, at times, difficult to say the least. The staff are all lovely and friendly. Also, during this time, I have had many questions which have all been answered fully and honestly. I can see a big change being made at Whitegates, which can only benefit the residents even more.
Thank you so much for your feedback. We are really pleased to hear that you are happy with the care your dad is receiving. We are really glad to hear you've seen positive change in the home too.
My dad was a resident at Whitegates for 13 months and he was very well looked after by all staff. Dad was bed-bound after having COVID-19 he also had dementia we were told we had no option but to find a nursing home. We were very reluctant at first but we cannot give enough praise for the care our Dad received from Whitegates not only looking after our Dad but making sure as a family we were ok. All the staff including the carers, chef, domestic staff and activities ladies played a big part in making our Dad feel safe and happy and we can never thank them enough.
Thank you for taking the time to leave us review. We are really pleased to hear that you are happy with the support you and your father received during his stay at Whitegates. Kind regards
Whitegates Nursing Home is a lovely caring and professionally run home and my mum's room has a wonderful outlook onto a gorgeous garden. The rooms are of a good standard and kept clean and tidy and there are regular activities organised for the residents. The staff are exceptional. They are always friendly, caring and happy to help. I am so happy that Mum is a resident here.
My mum has settled in extremely well since her stroke. She seems comfortable and confident. The staff are all, as far as I can see, amazing. They have a bit of banter with her which she loves. They seem very conscientious with her in all aspects of her needs. She enjoys the activities and even tries things she has never done before. I love that they celebrate every possible event with a little party. The food is good, mainly what Mum enjoys. She needs help feeding, which the carers do as she needs persuading to eat and her appetite has improved recently. She has a lovely room now we are paying in full, it's perfect for her needs. It's always clean and tidy. When I visit Mum I watch the carers/nurses, they have so much patience and understanding of the residents even though sometimes it must be difficult for them. All in all, I'm glad we chose Whitegates, it gives us peace of mind that she is looked after.
My 90 year old dad has dementia and until recently was living home alone an hour’s drive away from where I live. As a family, we tried to keep him at home for as long as possible but eventually he had a bad fall and ended up in hospital in a bad way. It was too dangerous for him to live alone anymore and we chose to entrust his care to Whitegates Nursing Home. I can honestly say that my worries are now over. Dad is receiving the best of care in a safe, caring and family friendly environment. The staff are lovely and I have complete peace of mind that they will be treating dad with complete professionalism and compassion. Dad has had some health hiccups and I have been kept informed at all times. Whitegates has an open door policy which I especially like. I can visit whenever I want for however long I like. The manager is readily available to discuss Dad/find out information which I find invaluable. I wouldn’t hesitate to recommend Whitegates to take care of a loved one.
We are so grateful for your valuable feedback.
It is a testament to the good management of Whitegates that the whole establishment is well-run and has a happy and friendly atmosphere.
It was a sad time for myself and my family but made so much easier by the kindness and professionalism of all the staff; nurses, carers, reception, cleaners, maintenance, laundry, cooks and the management team. I am grateful to all of them.
We appreciate all your kind words. Many thanks
All the staff do their very best to help and take time to listen to any concerns and resolve any issues, despite how busy they are as they are understaffed and obviously under pressure. I know this is a problem across the whole country. As a result, the priority is their physical needs and the more active residents are bored.
Thank you for your review. It is good to know that you are happy with White Gates and the efforts we put in here.
My father has Alzheimer's and is immobile, he is very comfortable, safe and happy living at White Gates.
There is always a warm welcome to visiting family and it's a real pleasure to see him smiling, talkative and content.
The nurses are excellent and together with the management they keep me well informed about my father's wellbeing. Personal care has always been important to him, the carers here are extremely attentive to his needs and my father is always clean, shaved and well dressed. The housekeeping and laundry team do a brilliant job ensuring the facility is clean and fresh.
I greatly appreciate the kindness of the staff who are always pleasant and helpful and my father is very happy with his new extended family.
Thank you for your kind review. It is so nice to know that the efforts made here are appreciated and that you are happy with White Gates.
A particularly pleasant location. White Gates has been "home" for several months now. Since she's been there, Mum appears clean, tidy and happy. She enjoys time spent either in the lounge area or in the garden/patio area. The staff are incredibly supportive and friendly and always interact with us during our visits. Mum eats better now than ever before and always enjoys a joke with the staff on duty. Mum has now found a home from home, which is a relief for us that she's happy and content.
Thank you for your kind review. It is so good to know that you are happy with Whitegates and all the efforts we make here.
My mother was accepted at White Gates Nursing Home for respite following her discharge from the hospital after breaking her hip and having vascular dementia. She has been there for 3-weeks for respite, and I can only say the staff and management have been so outstanding in their care, respect and support to my mother and myself as her son. A wonderful Jubilee party was organised for the residents and their families. This event brought all the people together to celebrate the Queen's Platinum Jubilee. The catering staff were excellent too, and it really showed the dedicated level of genuine care and kindness I experienced towards the residents and their families. Genuinely uplifting. Thank you.
Reading this has put many smiles across the staff's faces. We appreciate all your kind words.
It means a lot to us to know that we are appreciated.
Many thanks!
Wonderful staff, friendly, caring and helpful. Dad has been looked after so well throughout lockdown and they have made sure that we have been kept up to date with FaceTime calls and regular updates. One carer, in particular, is absolutely wonderful. Knowing that she is there, puts all our minds at rest. Dad responds so well to her, he looks forward to seeing her and she makes sure he has big smiles. The activities that the staff put on are great, including raising the ducklings, which was wonderful. Having a relative in care is tough, but having Dad at White Gates makes it much easier. Thank you to all of you.
Thank you so much for your lovely review. Reading this has put many smiles across the staff's faces. We appreciate all your kind words. Many thanks.
My dad has been a resident of White Gates for approximately two years. In all that time, he has been treated with the utmost dignity and respect by amazing, caring people. They are like family when we can’t be with him and the love goes both ways with my dad and the wonderful staff. Obviously, Covid has been an extremely scary time and we have been separated from our loved ones for prolonged periods, but the total love and care that we know they received is so reassuring, they have been kept safe, happy and their physical and just as importantly, mental well being, is always at the forefront of everybody’s mind. If my dad can’t be at home then I really couldn’t think of a better place for him to live. There will never be enough words of gratitude, thank you.
Thank you for your kind words. Your feedback is much appreciated and is very important for all the White Gates team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Whitegates Nursing Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: CHD Living Ltd
Meet the Team (1)

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.
Frequently Asked Questions about Whitegates Nursing Home
What types of Care is Whitegates Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitegates Nursing Home have?
There are 51 Single Rooms.
What are the Facilities & Services at Whitegates Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Whitegates Nursing Home to the centre of Staines-upon-Thames?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitegates Nursing Home to verify any information. View our terms and conditions. Whitegates Nursing Home has an Enhanced Service -more info.