White Gates Nursing Home

1 Condor Road, Laleham, Staines-upon-Thames TW18 1UG

White Gates Nursing Home, Staines-upon-Thames, Surrey
White Gates Nursing Home, Staines-upon-Thames, Surrey
White Gates Nursing Home, Staines-upon-Thames, Surrey

White Gates Nursing Home, near Staines, is registered to offer professional care for up to fifty-one individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle.

All of the home's rooms are en-suite, with carers looking to respect privacy and personal freedoms, though there are numerous social events and activities to experience.

White Gates staff are encouraged to develop a strong team spirit and look to make sure that measures are in place for emergencies and other healthcare issues.

Group: CHD Living Ltd

Person in charge: Hana Nieuwenhoff (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 51

Rooms with ensuite WC: 7

Weekly Charges Guide: Nursing Care Single £975 – £1200 (These prices are only a guideline, please contact White Gates Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on White Gates Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 25 Jan 2018

Privately Funded & Social Services/CCG Funded

Reviews

9.3 White Gates Nursing Home has a Review Score of 9.3 (9.336)

The Review Score of 9.3 (maximum of 10) for White Gates Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for White Gates Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.552 for White Gates Nursing Home is calculated as follows: ( (60 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 96 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.784 Points relating to the number of positive Reviews for White Gates Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.2 Target = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend White Gates Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to White Gates Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

My grandfather found himself in the upsetting position of needing respite care following a period of ill health. He was extremely fearful of coming to stay in a nursing home. The staff were very supportive towards him and to me as he settled in. When I collected him two weeks later he had made some great friends and felt sorry to leave. He can't speak more highly of the love and care he received from the staff. He said that there were always things to do and everyone is encouraged to join in with the activities. Thank you to all the staff for transforming a distressing time into a time of joy.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very welcoming and friendly. Residents extremely well looked after. Such a lovely atmosphere.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has only been at White Gates for one week. At this time I have found the staff lovely and very approachable.
They treat my dad with dignity and compassion.
Dad is eating and socialising more here than in hospital. The rooms are cosy and any interventions with Dad are on their way to being put in place.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother moved in at the end of October. The staff were very welcoming and made the transition a much more pleasant experience than we expected.
Mum is well looked after, comfortable and safe which was important to us. We are very happy with our choice. Love, also we can visit any time of the day or night.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is only the second care home I have visited and compared to the first it is so much better. The staff are all friendly and caring and they generate a happy atmosphere that is of great benefit to the residents.
Food is of good quality and adequate portions. Nursing staff are attentive and professional and take time to listen.
Activities are daily and the organisers go out of their way to involve the residents.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are always pleasant and friendly. They communicate well about important aspects of care. I would say, however, that sometimes there are communication problems eg when dad runs out of toiletries.

I feel that the care here is better than at the previous home and while dad was still able to express himself, he also said that he preferred White Gates.

How likely would you be to recommend White Gates Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother is extremely well looked after by everyone at the care home.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend White Gates care home for its caring, compassion, and nursing skills. My father was only in White Gates for one week and the lovely carers and helpers were very supportive and treated my father with dignity and respect and also made sure that as a family they supported us as well. They kept us informed all the way through this very sad process as my father was refusing food and hydration and he eventually passed away. They all hugged and cuddled us as we cleared my father's room genuinely upset at his passing. Thank you, White Gates, for all your support.

How likely would you be to recommend White Gates Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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