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Whitegates Nursing Home

1 Condor Road, Laleham, Staines-upon-Thames, Surrey TW18 1UG
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The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)
Whitegates Nursing Home, Staines-upon-Thames
A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)
Whitegates Nursing Home, Staines-upon-Thames
Whitegates Nursing Home, Staines-upon-Thames

White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.

All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a...  

Care Provided by Whitegates Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600
Nursing CareFrom £1,600From £1,600
Nursing Dementia CareFrom £1,600From £1,600

Contact Whitegates Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Josh Barlow(Regional Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (9)

Whitegates Nursing Home Reviews (39)

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9.6

Whitegates Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 10 reviews in the last 2 years. Over all time Whitegates Nursing Home has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from J S (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card
Overall Experience

Despite the restrictions of lockdown, the staff have been enterprising and creative in helping my father adjust to an unfamiliar environment. This helped him find his place. His room became his office and appropriate tasks were found for him. The staff are friendly. I would like to give thanks to the night staff team. The nurses are really good, they will always talk to the relatives. The manager is approachable and gives good direction to her team. Thank you.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you for your kind words which will always boosts staff's morale.

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Review from Ian T (Son of Resident) published on 19 January 2021 Submitted via Postal Card
Overall Experience
A well-run and professionally organised care home providing high levels of resident care.
The home has been and continues to operate respecting social distancing, full PPE requirement policy for all visitors plus a strict time schedule to minimise contact within reception areas.
My mother has and continues to be well cared for with her needs met by the courteous, caring staff.

A very pleasant surrounding for residents and visitors.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home
It's always rewarding to receive such as nice compliment, especially in these difficult times.

Thank you for taking your time to write these comments.

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Review from Julie S (Daughter of Resident) published on 6 January 2021 Submitted via Website
Overall Experience

Mum became a resident of White Gates in early December 2020. She had previously been in assisted living accommodation but, although the staff there were marvellous also, she needed increased care due to dementia. Since moving to White Gates, Mum is more engaged, she looks well, safe and cared for. Our constant worries about her have been lifted from our shoulders knowing that she is in a place that understands and caters for her needs. The staff are incredible and have kept in touch with us at all times via text both about Mum herself and in regard to updates for the home generally. They help Mum to Facetime us whenever possible, which is a fabulous advantage whilst we are in lockdown. We were especially grateful to visit Mum over the Christmas period and reassured by the safety measures taken by White Gates. It's early days and we hope Mum will continue to settle in but we cannot thank White Gates enough for all they have accomplished with her. Highly recommended!

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you very much for your kind words. Your positive feedback is important for all the team at Whitegates, especially in these difficult times.

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Review from Sandra S (Wife of Resident) published on 22 December 2020 Submitted via Website
Overall Experience

My husband has been living in the White Gates Nursing Home for 18-months, and the care that he receives is second to none. The carers are amazing, they are so friendly and really care for all the residents, and there is always a lively happy atmosphere. They have really good entertainment, which the residents look forward to. The home, itself, is always kept so clean. My husband's room is kept to a good clean standard. The chef is extremely good, and the food is very varied. I cannot fault any part of the care that my husband receives from White Gates.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you for your kind comments. It means a lot to us to know that we are appreciated.

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Review from G D (Son of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

They looked after my mum unit she passed away on the 13th of July. They kept us informed all the time and showed her care and compassion all the way to the end. The showed her dignity as well.

Reply from Shaleeza Hasham, Head of Hospitality at Whitegates Nursing Home

I am so sorry to hear of the passing of your mother. Our deepest condolences to you and your family. Thank you for taking the time to write a review of White Gates, I am very pleased to hear that your experience of our lovely home was positive and that we were able to look after your mother with dignity and kindness. Yours Sincerely, Shaleeza.

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Review from Heather M (Daughter of Resident) published on 16 June 2020 Submitted via Website
Overall Experience

My mother has been shown an extremely high level of care and compassion from all the staff at White Gates Nursing Home, Laleham. They are a very professional team led by the manager, nothing is too much effort for them. My mother was extremely poorly when she went into White Gates Nursing Home, they have nursed and cared for her, and she is improving and growing stronger every day. They inform me of Mum's progress when I ring in. I would 100% recommend White Gates Nursing Home for elderly and dementia residents.

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Review from Simon G (Son of Resident) published on 14 October 2019 Submitted via Website
Overall Experience
White Gates Laleham has been a fantastic care home for my mum to spend the last few months of her life. The team were extremely professional firstly, and secondly, friendly to the point of providing a home from home for Mum and all visitors. They not only took care of the residents to an exemplary standard, but the family and friends became part of the big family of White Gates.
The human side of this care home I could only rate at 100%. We still pop in from time to time as the staff there became our friends over just a few short months.
From the care point of view, I spent many hours there every week and never found them to be wanting. My mum got to love the staff, even under difficult personal circumstances for her and she said 'Thank You' about 100 times a day as the staff were on top of every situation.
I can't say any higher praise for the team, which are well managed and from the top right the way through to the resident.

In a very difficult industry, this team has got it right.

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Review from B L (Friend of Resident) published on 11 September 2019 Submitted via Postal Card
Overall Experience
I am a friend of a resident who has recently died. She lived at White Gates for several years and during all that time, I visited her on a regular basis. On each occasion, her room was spotlessly clean and so was she. She was very comfortable and contented.

During the last stage of her life when she was confined to her bed and unable to move herself, she always looked so comfortable and cared for and was at peace.

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Review from Garry G (Son of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

Staff give loving care and support and are friendly and happy and the home has an overall air of calmness, happiness and thoroughness.

The whole family are pleased with my mum's care.

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Review from Jacklyn G (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience

My mother arrived at White Gates Nursing Home after 10 weeks in a hospital and the staff improved her condition both mentally and physically. All the time she was there she was always treated with the utmost dignity and respect. Staff were always willing to discuss her needs with me. My mother died aged 101 years old and her end of life care couldn't be faulted.

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Review from John B (Son of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

Overall we are very happy with the care given. Almost all of our interaction has been with the day staff and nurses and I rate the majority very highly. Entertainment is varied and frequent and very good. Majority of staff are friendly and helpful and genuinely care about the residents. Food is of a decent standard and menu is varied and well presented.

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Review from Jean H (Sister of Resident) published on 26 April 2018 Submitted via Postal Card
Overall Experience

My sister has received excellent care for the past 6 months at White Gates. The management, nursing and care staff have been so kind, attentive to her every need whilst also supporting myself and family through some difficult times when my sister has been very poorly. The facilities for residents at White Gates is amazing ranging from hairdressing to Thai Chi and entertainment that is enjoyed immensely by not only residents but also visitors. My sister received a new lease of life and I cannot thank everyone enough for this because it also gave me peace of mind.

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Review from L J (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card
Overall Experience
My father has only been at White Gates for one week. At this time I have found the staff lovely and very approachable.
They treat my dad with dignity and compassion.

Dad is eating and socialising more here than in hospital. The rooms are cosy and any interventions with Dad are on their way to being put in place.

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Review from Julie D (Friend of Resident) published on 11 January 2018 Submitted via Postal Card
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Very welcoming and friendly. Residents extremely well looked after. Such a lovely atmosphere.

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Review from Joanna R (Granddaughter of Resident) published on 11 January 2018 Submitted via Postal Card
Overall Experience

My grandfather found himself in the upsetting position of needing respite care following a period of ill health. He was extremely fearful of coming to stay in a nursing home. The staff were very supportive towards him and to me as he settled in. When I collected him two weeks later he had made some great friends and felt sorry to leave. He can't speak more highly of the love and care he received from the staff. He said that there were always things to do and everyone is encouraged to join in with the activities. Thank you to all the staff for transforming a distressing time into a time of joy.

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Review from Christina W (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card
Overall Experience
My mother moved in at the end of October. The staff were very welcoming and made the transition a much more pleasant experience than we expected.

Mum is well looked after, comfortable and safe which was important to us. We are very happy with our choice. Love, also we can visit any time of the day or night.

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Review from C V (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card
Overall Experience

Staff are always pleasant and friendly. They communicate well about important aspects of care. I would say, however, that sometimes there are communication problems eg when dad runs out of toiletries.

I feel that the care here is better than at the previous home and while dad was still able to express himself, he also said that he preferred White Gates.

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Review from R B (Son of Resident) published on 27 October 2017 Submitted via Postal Card
Overall Experience

My mother is extremely well looked after by everyone at the care home.

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Review from Karen F (Daughter of Resident) published on 5 June 2017 Submitted via Website
Overall Experience

I would recommend White Gates care home for its caring, compassion, and nursing skills. My father was only in White Gates for one week and the lovely carers and helpers were very supportive and treated my father with dignity and respect and also made sure that as a family they supported us as well. They kept us informed all the way through this very sad process as my father was refusing food and hydration and he eventually passed away. They all hugged and cuddled us as we cleared my father's room genuinely upset at his passing. Thank you, White Gates, for all your support.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Aug 2024

    Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...

Upcoming Events

There are no upcoming events for Whitegates Nursing Home.

Awards / Recognitions (1)

  • 30 Jan 2026Recipient: CHD Living Ltd

Meet the Team (1)

Josh Barlow
Josh BarlowJob Title:Registered Manager

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitegates Nursing Home to verify any information. View our terms and conditions. Whitegates Nursing Home has an Enhanced Service -more info.