
The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)

A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)


The manager is approachable and gives good direction to her team. Thank youJ S(Daughter of Resident/Service User)

A well-run and professionally organised care home providing high levels of resident careIan T(Son of Resident/Service User)


White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.
All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a...
Care Provided by Whitegates Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Whitegates Nursing Home for full pricing details and T&Cs.
Contact Whitegates Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- CHD Living Ltd
- Private Owned
Person in charge
- Josh Barlow(Regional Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (9)
Whitegates Nursing Home Reviews (39)
Whitegates Nursing Home has a Review Score of 9.6 (9.569) out of 10, based on 10 reviews in the last 2 years.
Over all time Whitegates Nursing Home has 39 reviews.
Despite the restrictions of lockdown, the staff have been enterprising and creative in helping my father adjust to an unfamiliar environment. This helped him find his place. His room became his office and appropriate tasks were found for him. The staff are friendly. I would like to give thanks to the night staff team. The nurses are really good, they will always talk to the relatives. The manager is approachable and gives good direction to her team. Thank you.
Thank you for your kind words which will always boosts staff's morale.
The home has been and continues to operate respecting social distancing, full PPE requirement policy for all visitors plus a strict time schedule to minimise contact within reception areas.
My mother has and continues to be well cared for with her needs met by the courteous, caring staff.
A very pleasant surrounding for residents and visitors.
Thank you for taking your time to write these comments.
Mum became a resident of White Gates in early December 2020. She had previously been in assisted living accommodation but, although the staff there were marvellous also, she needed increased care due to dementia. Since moving to White Gates, Mum is more engaged, she looks well, safe and cared for. Our constant worries about her have been lifted from our shoulders knowing that she is in a place that understands and caters for her needs. The staff are incredible and have kept in touch with us at all times via text both about Mum herself and in regard to updates for the home generally. They help Mum to Facetime us whenever possible, which is a fabulous advantage whilst we are in lockdown. We were especially grateful to visit Mum over the Christmas period and reassured by the safety measures taken by White Gates. It's early days and we hope Mum will continue to settle in but we cannot thank White Gates enough for all they have accomplished with her. Highly recommended!
Thank you very much for your kind words. Your positive feedback is important for all the team at Whitegates, especially in these difficult times.
My husband has been living in the White Gates Nursing Home for 18-months, and the care that he receives is second to none. The carers are amazing, they are so friendly and really care for all the residents, and there is always a lively happy atmosphere. They have really good entertainment, which the residents look forward to. The home, itself, is always kept so clean. My husband's room is kept to a good clean standard. The chef is extremely good, and the food is very varied. I cannot fault any part of the care that my husband receives from White Gates.
Thank you for your kind comments. It means a lot to us to know that we are appreciated.
They looked after my mum unit she passed away on the 13th of July. They kept us informed all the time and showed her care and compassion all the way to the end. The showed her dignity as well.
I am so sorry to hear of the passing of your mother. Our deepest condolences to you and your family. Thank you for taking the time to write a review of White Gates, I am very pleased to hear that your experience of our lovely home was positive and that we were able to look after your mother with dignity and kindness. Yours Sincerely, Shaleeza.
My mother has been shown an extremely high level of care and compassion from all the staff at White Gates Nursing Home, Laleham. They are a very professional team led by the manager, nothing is too much effort for them. My mother was extremely poorly when she went into White Gates Nursing Home, they have nursed and cared for her, and she is improving and growing stronger every day. They inform me of Mum's progress when I ring in. I would 100% recommend White Gates Nursing Home for elderly and dementia residents.
The human side of this care home I could only rate at 100%. We still pop in from time to time as the staff there became our friends over just a few short months.
From the care point of view, I spent many hours there every week and never found them to be wanting. My mum got to love the staff, even under difficult personal circumstances for her and she said 'Thank You' about 100 times a day as the staff were on top of every situation.
I can't say any higher praise for the team, which are well managed and from the top right the way through to the resident.
In a very difficult industry, this team has got it right.
During the last stage of her life when she was confined to her bed and unable to move herself, she always looked so comfortable and cared for and was at peace.
Staff give loving care and support and are friendly and happy and the home has an overall air of calmness, happiness and thoroughness.
The whole family are pleased with my mum's care.
My mother arrived at White Gates Nursing Home after 10 weeks in a hospital and the staff improved her condition both mentally and physically. All the time she was there she was always treated with the utmost dignity and respect. Staff were always willing to discuss her needs with me. My mother died aged 101 years old and her end of life care couldn't be faulted.
Overall we are very happy with the care given. Almost all of our interaction has been with the day staff and nurses and I rate the majority very highly. Entertainment is varied and frequent and very good. Majority of staff are friendly and helpful and genuinely care about the residents. Food is of a decent standard and menu is varied and well presented.
My sister has received excellent care for the past 6 months at White Gates. The management, nursing and care staff have been so kind, attentive to her every need whilst also supporting myself and family through some difficult times when my sister has been very poorly. The facilities for residents at White Gates is amazing ranging from hairdressing to Thai Chi and entertainment that is enjoyed immensely by not only residents but also visitors. My sister received a new lease of life and I cannot thank everyone enough for this because it also gave me peace of mind.
They treat my dad with dignity and compassion.
Dad is eating and socialising more here than in hospital. The rooms are cosy and any interventions with Dad are on their way to being put in place.
Very welcoming and friendly. Residents extremely well looked after. Such a lovely atmosphere.
My grandfather found himself in the upsetting position of needing respite care following a period of ill health. He was extremely fearful of coming to stay in a nursing home. The staff were very supportive towards him and to me as he settled in. When I collected him two weeks later he had made some great friends and felt sorry to leave. He can't speak more highly of the love and care he received from the staff. He said that there were always things to do and everyone is encouraged to join in with the activities. Thank you to all the staff for transforming a distressing time into a time of joy.
Mum is well looked after, comfortable and safe which was important to us. We are very happy with our choice. Love, also we can visit any time of the day or night.
Staff are always pleasant and friendly. They communicate well about important aspects of care. I would say, however, that sometimes there are communication problems eg when dad runs out of toiletries.
I feel that the care here is better than at the previous home and while dad was still able to express himself, he also said that he preferred White Gates.
My mother is extremely well looked after by everyone at the care home.
I would recommend White Gates care home for its caring, compassion, and nursing skills. My father was only in White Gates for one week and the lovely carers and helpers were very supportive and treated my father with dignity and respect and also made sure that as a family they supported us as well. They kept us informed all the way through this very sad process as my father was refusing food and hydration and he eventually passed away. They all hugged and cuddled us as we cleared my father's room genuinely upset at his passing. Thank you, White Gates, for all your support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Aug 2024
Whether it was strawberries and cream in front of Wimbledon, marvelling at the Olympic athletes in Paris, or following the Three Lions in their effort to win the European Championships,...
There are no upcoming events for Whitegates Nursing Home.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: CHD Living Ltd
Meet the Team (1)

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.
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