






Bay House Care in Bexhill-on-Sea, is a thirty-three bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.
Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle...
Care Provided by Bay House Care
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The above fees are subject to a care needs assessment.
The price(s) shown are provided by the care home. Contact Bay House Care for full pricing details and T&Cs.
Contact Bay House Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bay House Care Ltd
- Private Owned
Person in charge
- Jun Qi (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Flexible visiting times
Parking
- Off street parking at the front
Bay House Care Reviews (66)
Bay House Care has a Review Score of 9.8 (9.830) out of 10, based on 15 reviews in the last 2 years.
Over all time Bay House Care has 66 reviews.
My uncle was treated very well the staff and manager were very kind to my challenging uncle.
Did not rate activities as my wife was bed-bound and failing.
Did not rate as funded by continuing healthcare.
Thank you for your review and for your positive comments.
The manager and her team welcomed my dad with dignity and respect upon his discharge from hospital. He was only with them for a matter of days before sadly passing away. There are no words to thank them enough for the care and support they gave to me and my family. They truly made Dad's last days as comfortable and as happy as possible. Forever grateful. Calm, serene and dignified.
Thank you for your lovely words. We are grateful for your 5 Star Review!
The manager is a friendly person, has high standards, is always contactable and very hands-on.
The nursing and care staff are hard-working and treat their residents with compassion and dignity.
The activities team involve as many residents as possible in numerous activities, including gardening, cooking, craftwork and all sorts of other things to occupy and engage.
I was always made very welcome when visiting and was often offered refreshments.
The home is situated very close to the town centre and adjacent to the seafront promenade for lovely walks. There is free parking on the forecourt of the home and two hours of free parking on the street.
I can thoroughly recommend Bay House Care.
I am glad to hear that your mother has settled in well at Bay House. Thank you for your review.
My mother was a resident here for the latter days of her life. The care she received was amazing. Every member of staff showed wonderful dedication to her care. We were worried when we realised she needed to have professional care in a nursing home environment. We realised our worries were unfounded. The care is wonderful and her last days were very special. A few days before her death there was a picnic on the deck for the residents. That day was so special and I will always remember is. This is a great place with great staff.
Your 5 star rating and review is very much appreciated, thank you.
I would thoroughly recommend Bay House.
Kind Regards.
Your 5 star review is much appreciated. Thank you!
I am so very pleased we found Bay House. Mum has been in care since June 2020 and I just wish Mum had been here from the beginning of her journey with Alzheimer's. Watching her deteriorate and having the most caring staff around her at Bay House is such a reassuring comfort to us as a family. The manager is always available and I mean always. Even when she was on annual leave she would message to check on Mum. Nothing is ever too much trouble and the kindness from yourself and all the staff is so apparent. I count myself lucky that we found Bay House and I thank you all for everything you do.
Thank you very much for your five star review and kind words.
My mother was a resident from April 2022 till she passed in June 2022. She suffered from a number of issues ranging from acute Dementia to needing oxygen 24/7. I cannot praise this nursing home enough. The care they provided was outstanding in all respects. I believe what makes Bay House stand out is its people. All of the staff, especially the manager, are truly excellent in all respects. They treated my mother with care, compassion, and most importantly, dignity and respect. Sure, there are more modern homes in the area, but Bay House is truly a 'home from home'. The food is also first-class, as are the resident activities, the nursing care, and the 'general feel' of the place. Communication between the home and myself with regards to Mum's health issues was excellent, as was the way she was treated in her final days. Totally recommend.
Thank you for your praising words and five-star review, Robert!
Thank you for the care you gave my next-door neighbour. She had said to me that you were all marvellous in the way you treated her. Every time I visited her, you also made sure that I was welcome, and quite often, I was offered a drink together with a slice of cake or biscuits. All of you were so caring towards her and made her comfortable throughout her time with you. Nothing is too much trouble for you all. In the future, if anyone asks me if I know of a care home in Bexhill, I will certainly recommend yourselves. Thank you again for your care and compassion. I will certainly miss my visits to Bay House.
Thank you for your review Shirley. Please make sure you come and visit us soon!
Bay House was home to my mother for 6-years. During that time, she was extremely well looked after and treated with dignity and respect at all times. The staff got to know her as a person and would play her favourite music; ensure she regularly had her hair and nails done, and always offered her a second pudding to indulge her sweet tooth. The manager is exemplary in her role and cared for us, as a family, as well as my mother during the years as her condition worsened. Bay House is a beautiful home, always clean and bright, and rooms/decor are regularly updated and maintained. It is small enough for the staff to get to know residents personally and have time for them. Looking back, I am able to say that Bay House was the perfect location for my mother - she had a beautiful room (which other residents never entered), she was kept safe, received excellent medical care and was very happy and content with her Bay House 'family'.
So great to receive your 5-star rating Kim!. Thank you so much.
The carehome is extremely well run. The manager and all the staff are exceptional. They are both caring and well organised. The home itself is beautifully decorated and very clean. I cannot find fault in any way.
I am glad that you have been satisfied with our services. Thank you for your review.
We have been delighted with the treatment of our dad. He has had top-quality care in all aspects. We are so grateful to you all at Bay House. Thank you.
Regards
Jun
Bay House provide excellent care for my mother. She has dementia and can be awkward and demanding. The staff are very good at spotting mood swings. They immediately search for the reason and more often than not, the cause is quickly identified and remedied. My mother also likes fresh air and exercise, which the staff try to satisfy at every opportunity. Finally, I wish to thank the staff for keeping my mother safe in the recent pandemic.
Staff are so friendly and caring. Mum seems very happy and relaxed. She is encouraged to take part in many activities which you can see she enjoys. I am updated regularly with progress and photos.
Dear E M, thank you so much for your 5-star rating!
Mum chose to remain in what became her home, where she made friends, where she was valued and more importantly where she was confident, relaxed and happy.
Mum would often tell me how she enjoyed interacting with the staff and how she loved to have conversations on numerous subjects, she was always at pains to tell me how much she was looked after and made to feel like one of the family.
We lost Mum in December 2020 when she passed peacefully in her sleep surrounded by love and care, thank you
Thank you for your review and very kind words Patrick.
It's a family run business and the family members always got fully involved with special events like the summer barbecue and Christmas parties.
Towards the end of Mum's life we were always kept informed of all developments with sympathetic updates and I'm confident Mum was kept comfortable.
Bay House re-defined for me what a care-home is.
Thank you for taking the time to complete a review.
Mum will surely be missed.
My aunt was only resident for two and a half weeks, but in that time she was really well looked after and looked so much better. Her room was made to feel as much like her own home as possible. As her next of kin I cannot speak highly enough about the care we both received, with frequent updates by phone as to how she was doing. I was able to speak with my aunt several times a day and also visit her in a lovely summer house outside. With regard to the Covid restrictions, they were really careful and organised, and before my aunt was a resident, I was able to visit the room so that I knew what it was like and I felt so much happier leaving her there. I would highly recommend this nursing home to anyone thinking of finding a home for a relative. Everyone was so kind and considerate and very professional and although they were busy, I always felt they had time for me and to answer all my concerns. I was warmly welcomed by the manager and she always made herself available to me.
Dear Jane, thank you for such kind and reassuring words.
My mother has been at Bay House for just over a month and has an array of health problems. I have telephoned Bay House numerous times and I am always greeted with such a warm and friendly welcome. The staff are always aware of my mother's condition and are able to update me every time I call. They have been so helpful and flexible with organising FaceTime calls between my mother and me. This gives me a chance to see my mother even if a conversation isn't possible. Last week, a member of staff sat with my mother for over an hour while we tried to have a conversation. I was even able to remain on FaceTime while another member of staff helped feed my mother at mealtime and I was not under any pressure to end the call. I cannot praise the staff enough for the consistent and sincere support that they give to my mother and the kindness that they always show me.
Thank you for your review and kind words.
It was a very difficult decision to move my Mother from her previous residential home. I am so glad we did. In light of Covid 19 and all that has occurred in the last months, I am so relieved. The sister manager was warning about the pandemic in February. I am so impressed that, in spite of the general disbelief, she continued to prepare her staff, residents and residents' families. All the staff have been terrific. I have always been in awe of people who are in the caring sector. I had looked after my mother, with my sisters, for eight years when she was diagnosed with Altzheimers. I realised then, that I could never have done the work as a job. I could not recommend Bay House enough. It has been so comforting to know my Mother is being so well cared for with such kindness and thought, whilst unable to visit these last few months. Thank you Bay House and ALL the staff who work there. Thank you especially to the home manager for her strength and wisdom.
Dear Pat, thank you for your kind words. I will ensure that they are conveyed to the whole team.
Motivated, caring staff who are sensitive and adaptive to the resident's individual needs. The staff is excellently led by an intelligent and compassionate home manager. The home is lively and the lounge area is an excellent environment, in which residents are encouraged to interact with each other and staff. A good stimulus. Very clean and safe. Easy outside access.
Thank you, Ian, for your review and reassuring words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bay House Care.
There are no upcoming events for Bay House Care.
Awards / Recognitions (1)
- 25 Nov 2011Recipient: Bay House Care
Accreditations
There are no accreditations posted yet for Bay House Care.
Meet the Team (0)
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