Bay House Care

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP
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10 62 Reviews
  • Bay House Care, Bexhill-on-Sea
Bay House Care in Bexhill-on-Sea, is a thirty-three bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.
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Care Provided by Bay House Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The above fees are subject to a care needs assessment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Bay House Care Ltd

Person in charge

  • Jun Qi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals accepted from Adult Social Care, NHS and Private payers
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Flexible visiting times

Parking

  • Off street parking at the front

Bay House Care Reviews (62)

10

Bay House Care has a Review Score of 10 (9.968) out of 10, based on 13 reviews in the last 2 years.
Over all time Bay House Care has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bay House Care
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Total of 62, showing 41-60
Review from H C (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bay House has been the only home that I personally have had any dealing with. The nursing staff and carers work tirelessly for the residents. In the five years my mother lived there nothing but respect, love and excellent care was given to her, and also to myself and family. A credit to the care industry.
Reply from Samia Steele, Business Services Manager at Bay House Care

Thank you very much for your kind review and we sincerely hope that you both keep in touch as part of our extended family at Bay House.

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Review from P G (Son of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good with my mum and 100% happy.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Many thanks for taking the time to review us Patrick. Mum has settled into life at Bay House very quickly and it is our pleasure to care for her.

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Review from P L (Daughter of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Bay House nursing home for a year. In that time this family orientated compassionate, professional, cohesive team of care staff provided her with an exemplary standard of nursing care, treated her with the utmost dignity and respect with a holistic approach to her care and
needs. The 'family' at Bay House became a 'family' to me and my sister ins supporting Mum. The thing we valued the most was the tender humanity in genuine caregiving. Thank you all so much.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Thank you for taking the time to give this very kind review, your mother and loving family will be missed by us all at Bay House.

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Review from Hazel T (Stepdaughter of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Stepfather spent just over a year in Bay House. At all times he was treated with a lovely blend of dignity respect and kindness all with a dash of humour which is how he liked it. He was settled and happy and keen to join in any activity going and we were able to relax knowing he was being very
well cared for.
After a massive stroke and a spell in hospital, my stepfather returned to see out his last few days at Bay House where he was shown such tender loving care. We were supported too during what was a very traumatic time.
I can highly recommend Bay House Care.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Many thanks for your very kind review Hazel. It was our pleasure to care for your stepfather and he will be missed by all of us here.

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Review from S M (Wife of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bay House staff were very caring, not only to the resident but also to the visitors. They were willing to provide drinks upon arrival and during long visits, they made sure that a meal was available. Nursing for my husband was very good and they made sure that they used the resident's name, asking for
permission to do a certain thing. I did not like the fact that everything took place in the main lounge. There was no quiet area or privacy other than in the rooms.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Thank you very much for your kind comments and review. We are able to provide a quiet space/privacy if requested by utilising the Lifestyles Room.

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Review from C H (Daughter-in-law of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attentive and transparent. Our experience has been that Mum is content and comfortable, for which we are grateful. Mum has told us that she is content.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Thank you for taking the time to complete a review for the Home. We very much appreciate all feedback.

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Review from Geoffrey J (Husband of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received outstanding care during her time at Bay House Care Ltd. She was treated with dignity and respect at all times. Her family were always made to feel welcome at any time and communication was very good. I would highly recommend this home.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Thank you very much for your kind review Geoffrey and for entrusting your wife's care to us.

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Review from Susan D (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received a very high standard of care in the two years that she was at Bay House. All her needs were met and the staff went above and beyond to ensure she was well cared for. She was always treated with dignity and respect and communication with her family was excellent. I would highly recommend.
Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Many thanks for your review Susan. Your mum was an absolute pleasure to care for and she will be missed by all of us at Bay House.

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Review from Lynda T (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have used Bay House Care Ltd previously and my mother was happy to return. Residents, no matter what their problems, will and are treated with the same care and dignity. Staff are all very caring, kind, always have time to chat and put new residents at ease. Management are very easy to talk to. Different
themes and activities throughout the year and relatives are always welcome. Food is all home cooked and they have fresh vegetables. Every diet is catered for and even the fussiest are catered for.
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Review from Peggy G (Daughter of Resident) published on 9 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father deteriorated in health and was no longer able to remain in the care home he had been in for 3 years. There was an element of urgency that he was moved to a nursing home and it was New Year’s Eve. I was recommended Bay House and having visited at short notice was offered a room subject to appraisal.
The administrative manager visited his care home immediately, assessed his suitability and once accepted agreed to allow him access immediately. The staff treated him with dignity, sensitivity and great care through the whole procedure and although he felt vulnerable and unsettled they welcomed him with open arms. The first room allocated proved unsuitable after 3 days so they went out of their way to find a room that he settled in more quickly. The food was always varied and the staff ensured his medical needs were met. I would be happy to recommend Bay House to anyone who enquired and would like to thank them for their efforts.
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Review from Roger W (Son of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a led an independent life of more than 97 years, so it was with great reluctance that she, my brother and I concluded that she could no longer cope or be cared for safely in her own home.
We, therefore, visited Bay House with some trepidation – but quickly came to the conclusion that it would
be an exceptional place in which to spend her final her days. It transpired that she quickly became weaker but at every stage, the very professional staff accommodated her and adjusted her routine in whatever way was necessary.
She was treated throughout with respect and dignity; her care was thoughtful and appropriate; she was treated with warmth and good humour; she was made to feel as though she had joined a new family, and we, as her real family, were also treated with respect, made to feel welcome at any time and kept well informed. Her stay was a relatively short one but enabled her to be comfortable, safe and peaceful in her last days.
Reply from NAZIR MANJI, Owner/Director at Bay House Care

Thank you for your kind words, Roger.


I will make sure that this feedback is passed on to the team.

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Review from Val J (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was looked after very well and settled nicely during her respite stay at Bay House care home. My mum has dementia and the staff were very caring, patient, friendly and professional. I felt content that her needs were met. The food was home cooked and the menu varied. Mum was only moved closet to
her home roots to enable me to visit more regularly as this was not possible with a distance of 300 miles between us.
Reply from NAZIR MANJI, DIRECTOR at Bay House Care

Thanks for your kind words Val. Hope mum has settled well.

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Review from Suzi R (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum from a home in Warwickshire where she was depressed into Bay House. I can't praise this home enough it's wonderful and mum is so much happier and eating again. The staff are lovely, caring people and go that extra mile, nothing is a problem. It's a fantastic home full of love and stimulation.
I have such peace of mind knowing that my mum is in such good care. Thank you, Bay House.
Reply from NAZIR MANJI, DIRECTOR at Bay House Care

Glad mum has settled in well. Thank you for your kind comments.

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Review from Y B (Friend of Resident) published on 26 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. All the staff are very caring and give lots of attention to the residents both for their physical and mental needs. The rooms are pleasant and clean. The food is very good and help is given to the residents to make sure they are well fed. Also, its a very happy place with
lots of entertainment and social events to keep the residents interested in life. Excellent.
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Review from James K (Son of Resident) published on 24 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bay House turned an unpleasant experience in my Dad's life to a true home for him. The staff all treat him with such respect and dignity but look after his complex needs. He went from withdrawn and scared in hospital to smiles and sitting up playing cards. Warm and comfortable home away from home with
the attentive and well-trained staff, that are continually trained with best in practical advice from experts. A management team that wants to listen to the residents family that really care and not just play lip service!


From stepping in the door, the well-maintained home is clean and fresh smelling, flooding with light. Food is always fantastic and plenty of special family and residents events throughout the year. A hairdressing room within the home and an activities coordinator providing both one on one and group activities 5 days a week. A large dining room and warm and sunny sitting area and in summer a well-maintained garden area all combine to make a tiny part of this home.

Reply from Nazir Manji, Director at Bay House Care

Dear James
Thank you so much for your kind words. I will for sure make sure that these are passed onto the staff.

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Review from Janet C (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Bay House almost two years. When she was first here it took time for her to settle. In this last year, my mum has been more coherent and has progressed well. Mum has received good care whilst here and staff have also given me support as and when. I thank all the staff for their
patience and care.
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Review from Richard S (Grandson of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very impressed with the level of care my grandmother has been receiving at Bay House. The staff are very attentive and caring and the quality of food, the times I have eaten there, has been very good.
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Review from Rose L (Daughter of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Bay House at the end of November. She was very ill in December and while more stable now, is in an overall poor state. We visit regularly and she is always clean, comfortable and settled within herself. I am pleased with the care, staff are kind, responsive and doing a good job. It
gives me great peace of mind.
Reply from NAZIR MANJI, DIRECTOR at Bay House Care

Thank you for your kind words. Your comments will be passed to the team.

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Review from Jean S (Wife of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband spent his last four weeks in the care of those who work at Bay House Care. He received care, compassion, kindness and attention beyond anything I had expected. I can not thank the staff enough for everything they did for him, me and our family. I have visited several times since my husband
died and have always been welcomed and been treated like family.
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Review from Moira N (Daughter of Resident) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Bay House gave my mum an exceptional level of care during mum's 8-month stay. It was a comfort to know that she was a being so well looked after. It is truly one big family and a home from home.
She always looked so cosy, clean and comfortable and this was so important to the family
as she could not communicate her feelings/wishes.
Everybody showed compassion and kindness to us all as a family, especially during mum's final few days. They are all heroes and I thank them all from the bottom of my heart.
Reply from Nazir Manji, Managing Director at Bay House Care

Thank you for your review. I will make sure your kind words are passed on to the team.

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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Bay House Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for Bay House Care is calculated as follows: ( (150 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bay House Care is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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