Bay House Care

My mother has been in Bay House almost two years. When she was first here it took time for her to settle. In this last year, my mum has been more coherent and has progressed well. Mum has received good care whilst here and staff have also given me support as and when. I thank all the staff for their patience and care.

I have been very impressed with the level of care my grandmother has been receiving at Bay House. The staff are very attentive and caring and the quality of food, the times I have eaten there, has been very good.

My mother went to Bay House at the end of November. She was very ill in December and while more stable now, is in an overall poor state. We visit regularly and she is always clean, comfortable and settled within herself. I am pleased with the care, staff are kind, responsive and doing a good job. It gives me great peace of mind.

My husband spent his last four weeks in the care of those who work at Bay House Care. He received care, compassion, kindness and attention beyond anything I had expected. I can not thank the staff enough for everything they did for him, me and our family. I have visited several times since my husband died and have always been welcomed and been treated like family.

Everybody showed compassion and kindness to us all as a family, especially during mum's final few days. They are all heroes and I thank them all from the bottom of my heart.

My father has been living at Bay House since September 2011. On Wednesday 5th October 2016 my father was at the end of his life. Bay House staff gave my father and myself constant support, nothing was too much trouble, they cared for me while I stayed beside my father and they cared for my father as they would have had he been their father, from the moment my father entered Bay House until the day he passed. All the staff at Bay House could not have treated him any better. They are wonderful people.

Mum sadly had to give up her own home due to decreasing mobility. Although mums stay at Bay House Care was a short one, the staff did everything to help her settle into her new home during a time of a major adjustment in her life. All the staff were friendly, caring and professional. Nursing care was excellent and they were able to promptly identify a change in her health status leading to transfer to hospital.