Bay House Care Ltd

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP

Bay House Care Ltd, Bexhill-on-Sea, East Sussex
Bay House Care Ltd, Bexhill-on-Sea, East Sussex
Bay House Care Ltd, Bexhill-on-Sea, East Sussex

Bay House Care in Bexhill-on-Sea, is a thirty-two bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.

Owner: Nazir Manji

Person in charge: Tanya Goddard (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Trial visits available. Ages 50+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Italian, Portuguese

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bay House Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bay House Care Ltd has a Review Score of 9.7 (9.729)

The Review Score of 9.7 (maximum of 10) for Bay House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bay House Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.729 for Bay House Care Ltd is calculated as follows: ( (81 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bay House Care Ltd is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bay House Care Ltd?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bay House Care Ltd

  • Daughter of Resident/Service User
    6
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

This home is very kind and the management is very good. The home is very clean and tidy. Excellent.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nazir Manji, Director at Bay House Care Ltd responded to this review on 31 Jan 2017:

We appreciate your feedback. Thank you.

My mother has been a resident at Bay House for nearly three years now. I have always found the staff very respective of my mother's needs and also to myself and my family. On occasions, my mother can be very difficult. The staff have dealt with the situations very diplomatically. Nursing care, I feel is of a high standard. I am in the nursing professional so I do have an insight. I would, and have, recommended Bay House.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 23 Jan 2017:

We appreciate your kind and reassuring words Heather. Thank you.

I have been very impressed with the level of care my grandmother has been receiving at Bay House. The staff are very attentive and caring and the quality of food, the times I have eaten there, has been very good.

How likely would you be to recommend Bay House Care Ltd? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

After my father had been cared for exceptionally well and was happy with all staff at Bay House, I had no qualms about my mother moving in, when it became necessary.
All food is prepared freshly and if anyone doesn't fancy what's on the menu, then an alternative is offered.
Family and friends can visit a loved one and join them for a meal or tea/coffee. Everyone is always made welcome.
Special events take place throughout the year and anyone can join in.
I am extremely happy with the care my mother receives and I know if there are ever any concerns, I will always be contacted, even if it's only a chat my mother wants with me!
Extremely Happy!

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother went to Bay House at the end of November. She was very ill in December and while more stable now, is in an overall poor state. We visit regularly and she is always clean, comfortable and settled within herself. I am pleased with the care, staff are kind, responsive and doing a good job. It gives me great peace of mind.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 23 Jan 2017:

Thank you for your kind words. Your comments will be passed to the team.

My husband spent his last four weeks in the care of those who work at Bay House Care. He received care, compassion, kindness and attention beyond anything I had expected. I can not thank the staff enough for everything they did for him, me and our family. I have visited several times since my husband died and have always been welcomed and been treated like family.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

All the staff at Bay House gave my mum an exceptional level of care during mum's 8-month stay. It was a comfort to know that she was a being so well looked after. It is truly one big family and a home from home.
She always looked so cosy, clean and comfortable and this was so important to the family as she could not communicate her feelings/wishes.
Everybody showed compassion and kindness to us all as a family, especially during mum's final few days. They are all heroes and I thank them all from the bottom of my heart.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nazir Manji, Managing Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your review. I will make sure your kind words are passed on to the team.

My father has been living at Bay House since September 2011. On Wednesday 5th October 2016 my father was at the end of his life. Bay House staff gave my father and myself constant support, nothing was too much trouble, they cared for me while I stayed beside my father and they cared for my father as they would have had he been their father, from the moment my father entered Bay House until the day he passed. All the staff at Bay House could not have treated him any better. They are wonderful people.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nazir Manji, Manager Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your kind words, Carole. Your dad will be surely missed.

Mum sadly had to give up her own home due to decreasing mobility. Although mums stay at Bay House Care was a short one, the staff did everything to help her settle into her new home during a time of a major adjustment in her life. All the staff were friendly, caring and professional. Nursing care was excellent and they were able to promptly identify a change in her health status leading to transfer to hospital.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2011

Care Employer of the Year

Recipient: Bay House Care Ltd

Date: Friday 25 Nov 2011

more details

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Staff Profiles

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Care Home Idol 2016

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