Bay House Care

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP
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10 61 Reviews
  • Bay House Care, Bexhill-on-Sea
Bay House Care in Bexhill-on-Sea, is a thirty-three bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The above fees are subject to a care needs assessment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Bay House Care Ltd

Person in charge

  • Jun Qi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals accepted from Adult Social Care, NHS and Private payers
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Flexible visiting times

Parking

  • Off street parking at the front

Bay House Care Reviews (61)

10

Bay House Care has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years.
Over all time Bay House Care has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bay House Care
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Total of 61, showing 1-20
Review from S C (Sister of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very friendly & caring, every residents seemed happy and the atmosphere was like one big family
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your review and for your 5 star rating.

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Review from Sharon F (Daughter-in-law of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bay House is a wonderful care facility who go above and beyond for the resident and families. My mother-in-law spent what would be her last 4 months of her life and could not have received better care. The home is run efficiently by the manager who welcomes everyone into their family. I would highly
recommend to anyone considering care for their loved ones
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for taking the time to review our home and services.

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Review from Gerry L (Husband of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife spent over seven months at Bay House after enduring difficult circumstances in the hospital, including severe grade 4 pressure sores. However, the care she received at Bay House was incredible, and the sores healed remarkably fast after her admission. The staff there were nothing short of amazing,
and the service was exceptional. Despite their tireless efforts, my wife passed away. I am beyond grateful for the outstanding care and support we received during her six months at Bay House, and even after her passing. Words can't fully express my appreciation. Especially the manager's support!!!
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you so much for your kind words and 5 star rating.

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Review from Jayne A (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't begin to explain how happy I feel that my father had his last two months with these wonderful people. They kept him happy and safe, and welcomed us into their family. I have the utmost respect for all of them, and as was pointed out, we became family. The two beautiful ladies actually took time
to come to his funeral, but that's not to say that the manager and all the other staff didn't think about him, we are ever grateful that dad passed in such a loving environment.
Reply from Nazir Manji, Owner/Director at Bay House Care

Supporting the families is of the utmost importance for us. Thank you for your review and five-star rating.

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Review from Jack A (Grandson of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely warm place, brilliant staff and kind people. Amazing support from each staff member, very well looked after place and look after people very well. 10/10
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you so much for your review and five-star rating.

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Review from Michael Q (Husband of Resident) assisted by family/friend published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my wife was admitted, the standard of care she received was excellent. She became a member of the Bay House Care family, as did I and other family members.
I am so glad we chose Bay House, having visited many other nursing home, they are just superb at what they do!
Reply from Nazir Manji, Owner/Director at Bay House Care

We are truly grateful for your review and for your five-star rating.

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Review from Suzette F (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother received was absolutely outstanding. The staff were so kind and caring, her overall health improved so much and in the months that she was there. We could not fault the care she had.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you so much for your review and for your rating.

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Review from Rosie H (Sister of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the wonderful staff at Bay House Care. The quality of care which they offer is excellent, full of love and kindness. Our sister moved there a little more than a year ago, in a confused and unhappy state. The consistently thoughtful care gave her time to get well and with the right medication
to begin to make a good recovery, giving us back our lively-minded sister. In her last days, every effort was made to keep her calm and comfortable and give her all she needed to skip quietly away. The family were also cared for and kept fully aware of what was being done and why. Bay House is an outstanding nursing and care home.
Reply from Nazir Manji, Owner/Director at Bay House Care

We are so grateful for your lovely words. Thank you very much.

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Review from Alan S (Son-in-law of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a hard decision to put Mum into a nursing home but Bay House Care worked with us right from the start to make sure that we got a room that suited Mum and that her transfer to them went smoothly.
Although Mum was with them a short time, she enjoyed the companionship in the communal lounge for
her first few weeks and then as her health got worse and she became confined to her room and ultimately to her bed, the wonderful team, led by the manager, took such loving care of her and continued to ensure that she was connected to activates by bringing up small things that had been made in craft activities.
Throughout her care, the Bay House team were exceptional and made us truly feel that Mum and us were part of the family. It was lovely to hear Mum say "you don't have to worry, they look after me very well", in everything they did they went over and above. Sadly, Mum is no longer with us but we feel we have made so many new friends both with all the staff, other residents and their families.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you very much for your kind words and five-star rating.

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Review from Andrea C (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Bay House Care highly enough. Our father has lived here for two and a half years and it really feels like a family home. The staff are amazing, so caring and thoughtful and I can't imagine anywhere that he would have been looked after better. We feel so lucky to have found a home
for him here.
Reply from Nazir Manji, Owner/Director at Bay House Care

We are truly grateful for your kind words and for your five-star rating. Thank you.

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Review from Philip R (Stepson of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother was 97 with cancer, COPD, spine fracture, etc. and so was moved from hospital to Bay House. What a fantastic decision to have chosen this nursing home. The care is second to none. My stepmum enjoyed her last two weeks of life so much that it was as if she was on a holiday. I cannot recommend
this home highly enough.
Reply from Nazir Manji, Owner/Director at Bay House Care

We are very grateful for receiving your review and five-star rating.

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Review from David M (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her wonderful team treated my mum with dignity and respect and were always engaging with me and the rest of my family throughout Mum's time with them.
The staff are all so kind and thoughtful, my mum was made to feel like a part of the family and every time I visited I was welcomed
and instantly felt at ease and equally a part of the family they have created.
Bay House Care is such a warm and welcoming environment for everyone.
Reply from Nazir Manji, Owner/Director at Bay House Care

We are truly grateful for your kind words and five-star review.

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Review from Daphne W (Sister of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What impressed me with Bay House there were no restrictions on visiting times. Nothing is too much trouble, the staff are approachable, kind and caring. There are picnics on the beach, trip to the local park, sing-a-long entertainment and recently a BBQ inviting family and friends and the residents
made all the decorations. Everyone is stimulated with various activities and exercising, if able. The care is excellent, catering with choice for breakfast, dinner and tea plus morning drink and afternoon tea and cake. I am reassured by the excellent care.
Reply from Nazir Manji, Owner/Director at Bay House Care

We are truly grateful to receive your positive comments and 5 star review. Thank you.

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Review from P M (Wife of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager put my mind at ease about my husband coming into a care home. I looked at other homes before making my choice but I knew Bay House Care was the right place for us. The care is excellent, anything needed the carers are there for him. The staff and management have made me feel part of their
family. I have lunch with my husband and we go out to the seafront and join in with the activities and entertainment. The management team is always there for me.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your kind words and we really appreciate your five-star review.

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Review from Samantha M (Granddaughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is by far the best in my local area (perhaps even beyond that)
Since my nan has been in their care she is always clean, happy and well looked after.
The home itself is always immaculate inside and out. Staff are always happy and very helpful and hands-on with residents. The staff
treat the residents like family and are always making an effort for residents to engage in activities (indoor and outdoor).
The food always looks amazing and all residents are given a menu to help them make the choice of what they would like to eat.
Overall myself and my family have never felt so at ease since she became a resident at Bay House. It fills our hearts to know that Nan is happy and safe in her new home.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you so much for your 5-star review and compliments.

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Review from J L (Niece of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was treated very well the staff and manager were very kind to my challenging uncle.
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Review from Stephen T (Husband of Resident) published on 18 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first impression was competence, care and comfort. This was borne out during the fifteen days my wife was a resident and bed-bound the whole time. Management was efficient, staff were patient and gentle and thoughtful, facilities were clean and comfortable, food was varied and tasty and there was
always a welcoming smile when we visited.
Did not rate activities as my wife was bed-bound and failing.
Did not rate as funded by continuing healthcare.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your review and for your positive comments.

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Review from Jacqueline B (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team welcomed my dad with dignity and respect upon his discharge from hospital. He was only with them for a matter of days before sadly passing away. There are no words to thank them enough for the care and support they gave to me and my family. They truly made Dad's last days as
comfortable and as happy as possible. Forever grateful. Calm, serene and dignified.
Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your lovely words. We are grateful for your 5 Star Review!

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Review from Steve W (Son of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother - a dementia sufferer, spent her last eleven months at Bay House Care Home. I can honestly say that it brought joy to me to see Mum's face light up during interaction with the manager and other staff members.
The manager is a friendly person, has high standards, is always contactable and
very hands-on.
The nursing and care staff are hard-working and treat their residents with compassion and dignity.
The activities team involve as many residents as possible in numerous activities, including gardening, cooking, craftwork and all sorts of other things to occupy and engage.
I was always made very welcome when visiting and was often offered refreshments.
The home is situated very close to the town centre and adjacent to the seafront promenade for lovely walks. There is free parking on the forecourt of the home and two hours of free parking on the street.
I can thoroughly recommend Bay House Care.
Reply from Nazir Manji, Owner/Director at Bay House Care

I am glad to hear that your mother has settled in well at Bay House. Thank you for your review.

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Review from Chris F (Son of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for the latter days of her life. The care she received was amazing. Every member of staff showed wonderful dedication to her care. We were worried when we realised she needed to have professional care in a nursing home environment. We realised our worries were unfounded.
The care is wonderful and her last days were very special. A few days before her death there was a picnic on the deck for the residents. That day was so special and I will always remember is. This is a great place with great staff.
Reply from Nazir Manji, Owner/Director at Bay House Care

Your 5 star rating and review is very much appreciated, thank you.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Bay House Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Bay House Care is calculated as follows: ( (138 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bay House Care is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Bay House Care

What types of Care is Bay House Care registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bay House Care have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bay House Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bay House Care to the centre of Bexhill-on-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bay House Care to verify any information. View our terms and conditions. Bay House Care has an Enhanced Service - more info.