Bay House Care Ltd

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP

Bay House Care in Bexhill-on-Sea, is a thirty-two bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.

Group: Bay House Care Ltd

Person in charge: Jun Qi (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke • Visual Impairment

Admission Information: Trial visits available. Ages 50+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Italian, Portuguese

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bay House Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bay House Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Bay House Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.721 for Bay House Care Ltd is calculated as follows: ( (145 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 197 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Bay House Care Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bay House Care Ltd has a Review Score of 9.7 (9.693) from 17 Reviews


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bay House Care Ltd?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bay House Care Ltd

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My father deteriorated in health and was no longer able to remain in the care home he had been in for 3 years. There was an element of urgency that he was moved to a nursing home and it was New Year’s Eve. I was recommended Bay House and having visited at short notice was offered a room subject to appraisal. The administrative manager visited his care home immediately, assessed his suitability and once accepted agreed to allow him access immediately. The staff treated him with dignity, sensitivity and great care through the whole procedure and although he felt vulnerable and unsettled they welcomed him with open arms. The first room allocated proved unsuitable after 3 days so they went out of their way to find a room that he settled in more quickly. The food was always varied and the staff ensured his medical needs were met. I would be happy to recommend Bay House to anyone who enquired and would like to thank them for their efforts.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Mum had a led an independent life of more than 97 years, so it was with great reluctance that she, my brother and I concluded that she could no longer cope or be cared for safely in her own home.
We, therefore, visited Bay House with some trepidation – but quickly came to the conclusion that it would be an exceptional place in which to spend her final her days. It transpired that she quickly became weaker but at every stage, the very professional staff accommodated her and adjusted her routine in whatever way was necessary.
She was treated throughout with respect and dignity; her care was thoughtful and appropriate; she was treated with warmth and good humour; she was made to feel as though she had joined a new family, and we, as her real family, were also treated with respect, made to feel welcome at any time and kept well informed. Her stay was a relatively short one but enabled her to be comfortable, safe and peaceful in her last days.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

NAZIR MANJI, Owner/Director at Bay House Care Ltd responded to this review on 02 May 2018:

Thank you for your kind words, Roger.

I will make sure that this feedback is passed on to the team.

My stepfather was admitted to Bay House at new year with very short notice for respite/trial after not coping at home during the Christmas period 2017. He decided very quickly that he wished to stay.
The staff have been very considerate of his needs, particularly with regards to finding ways to preserve as much of his independence and dignity as possible.
It is obvious that the staff know all their residents very well, treat them as individuals and with the utmost kindness.
I have been kept informed and the families wishes have been taken into consideration.
Just recently, my stepfather became very unwell, very rapidly. The staff were quick to respond and recognise the emergency thus avoiding what could have been a very serious illness.
I would highly recommend Bay House for those needing nursing care. The foods pretty good too!

How likely would you be to recommend Bay House Care Ltd? Likely

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Average Rating:   4.6 out of 5

Nazir Manji, Director at Bay House Care Ltd responded to this review on 07 Feb 2018:

Thank you Hazel for your kind words. I will print off your review for all staff to see.

Mum was looked after very well and settled nicely during her respite stay at Bay House care home. My mum has dementia and the staff were very caring, patient, friendly and professional. I felt content that her needs were met. The food was home cooked and the menu varied. Mum was only moved closet to her home roots to enable me to visit more regularly as this was not possible with a distance of 300 miles between us.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.3 out of 5

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 13 Jan 2018:

Thanks for your kind words Val. Hope mum has settled well.

I moved my mum from a home in Warwickshire where she was depressed into Bay House. I can't praise this home enough it's wonderful and mum is so much happier and eating again. The staff are lovely, caring people and go that extra mile, nothing is a problem. It's a fantastic home full of love and stimulation. I have such peace of mind knowing that my mum is in such good care. Thank you, Bay House.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 13 Jan 2018:

Glad mum has settled in well. Thank you for your kind comments.

This care home is excellent. All the staff are very caring and give lots of attention to the residents both for their physical and mental needs. The rooms are pleasant and clean. The food is very good and help is given to the residents to make sure they are well fed. Also, its a very happy place with lots of entertainment and social events to keep the residents interested in life. Excellent.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Bay House turned an unpleasant experience in my Dad's life to a true home for him. The staff all treat him with such respect and dignity but look after his complex needs. He went from withdrawn and scared in hospital to smiles and sitting up playing cards. Warm and comfortable home away from home with the attentive and well-trained staff, that are continually trained with best in practical advice from experts. A management team that wants to listen to the residents family that really care and not just play lip service!

From stepping in the door, the well-maintained home is clean and fresh smelling, flooding with light. Food is always fantastic and plenty of special family and residents events throughout the year. A hairdressing room within the home and an activities coordinator providing both one on one and group activities 5 days a week. A large dining room and warm and sunny sitting area and in summer a well-maintained garden area all combine to make a tiny part of this home.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Nazir Manji, Director at Bay House Care Ltd responded to this review on 23 Nov 2017:

Dear James
Thank you so much for your kind words. I will for sure make sure that these are passed onto the staff.

My mother has been in Bay House almost two years. When she was first here it took time for her to settle. In this last year, my mum has been more coherent and has progressed well. Mum has received good care whilst here and staff have also given me support as and when. I thank all the staff for their patience and care.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

This home is very kind and the management is very good. The home is very clean and tidy. Excellent.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

Nazir Manji, Director at Bay House Care Ltd responded to this review on 31 Jan 2017:

We appreciate your feedback. Thank you.

My mother has been a resident at Bay House for nearly three years now. I have always found the staff very respective of my mother's needs and also to myself and my family. On occasions, my mother can be very difficult. The staff have dealt with the situations very diplomatically. Nursing care, I feel is of a high standard. I am in the nursing professional so I do have an insight. I would, and have, recommended Bay House.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.5 out of 5

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 23 Jan 2017:

We appreciate your kind and reassuring words Heather. Thank you.

I have been very impressed with the level of care my grandmother has been receiving at Bay House. The staff are very attentive and caring and the quality of food, the times I have eaten there, has been very good.

How likely would you be to recommend Bay House Care Ltd? Likely

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Average Rating:   4.3 out of 5

After my father had been cared for exceptionally well and was happy with all staff at Bay House, I had no qualms about my mother moving in, when it became necessary.
All food is prepared freshly and if anyone doesn't fancy what's on the menu, then an alternative is offered.
Family and friends can visit a loved one and join them for a meal or tea/coffee. Everyone is always made welcome.
Special events take place throughout the year and anyone can join in.
I am extremely happy with the care my mother receives and I know if there are ever any concerns, I will always be contacted, even if it's only a chat my mother wants with me!
Extremely Happy!

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My mother went to Bay House at the end of November. She was very ill in December and while more stable now, is in an overall poor state. We visit regularly and she is always clean, comfortable and settled within herself. I am pleased with the care, staff are kind, responsive and doing a good job. It gives me great peace of mind.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

NAZIR MANJI, DIRECTOR at Bay House Care Ltd responded to this review on 23 Jan 2017:

Thank you for your kind words. Your comments will be passed to the team.

My husband spent his last four weeks in the care of those who work at Bay House Care. He received care, compassion, kindness and attention beyond anything I had expected. I can not thank the staff enough for everything they did for him, me and our family. I have visited several times since my husband died and have always been welcomed and been treated like family.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff at Bay House gave my mum an exceptional level of care during mum's 8-month stay. It was a comfort to know that she was a being so well looked after. It is truly one big family and a home from home.
She always looked so cosy, clean and comfortable and this was so important to the family as she could not communicate her feelings/wishes.
Everybody showed compassion and kindness to us all as a family, especially during mum's final few days. They are all heroes and I thank them all from the bottom of my heart.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Nazir Manji, Managing Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your review. I will make sure your kind words are passed on to the team.

My father has been living at Bay House since September 2011. On Wednesday 5th October 2016 my father was at the end of his life. Bay House staff gave my father and myself constant support, nothing was too much trouble, they cared for me while I stayed beside my father and they cared for my father as they would have had he been their father, from the moment my father entered Bay House until the day he passed. All the staff at Bay House could not have treated him any better. They are wonderful people.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Nazir Manji, Manager Director at Bay House Care Ltd responded to this review on 29 Nov 2016:

Thank you for your kind words, Carole. Your dad will be surely missed.

Mum sadly had to give up her own home due to decreasing mobility. Although mums stay at Bay House Care was a short one, the staff did everything to help her settle into her new home during a time of a major adjustment in her life. All the staff were friendly, caring and professional. Nursing care was excellent and they were able to promptly identify a change in her health status leading to transfer to hospital.

How likely would you be to recommend Bay House Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

November 2011

Care Employer of the Year

Recipient: Bay House Care Ltd

Date: Friday 25 Nov 2011

more details

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Care Home Idol 2016

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