Avalon Nursing and Dementia Home

Today his birthday It really brought home to me and my son the compassion care love every member of staff give to not only my husband father but the many residents suffering with dementia! They make not only the patient life a better one but also the family knowing they are cared for with dignity understanding and love in sometimes the most challenging circumstances ! Today a birthday cake was arranged by the most dedicated manger Lynn which I'm sure would have been delicious but a fragile family couldn't stay ! I had lunch with my husband as food is delicious at Avalon The things we take for granted in a normal life ! I cannot thank lynn and her chosen staff enough for everything they do not only today but every day 12 hours shifts always deal with any issues you have promptly and never question your concern! When a family can no longer care for a loved one it's so scary But knowing there in a safe place is indescribable Thank you Lynn

This home stepped in when my mum needed urgent help after a very distressing experience elsewhere. From day one, they showed compassion, professionalism and genuine care, taking her in as an emergency and treating her with dignity and kindness.

The team treat her with dignity, warmth and genuine affection. It isn't just care - it's kindness. The matron is exceptional: calm, capable, and deeply committed to every resident. You can feel the leadership and the standards throughout the home.

I visit often and join in the events, and there is always such a positive atmosphere. It's not just a place of care; it feels like a community.

Most importantly, I no longer lie awake worrying. I know she is safe, respected and loved. As a daughter, that is the greatest gift they could give me.

No hesitation in recommending Avalon.

Would just like to say that the staff were absolutely outstanding in looking after my mother when she was in the Avalon nursing home, the manager was very compassionate and caring and the rest of the staff from the nurses, cleaners I thank you all for the utter dedication in looking after my mother and the other residents ! Highly recommended and we will never forget this lovely place .

Mum has been in Avalon Nursing and Dementia Home for 2 years now. I am very happy with her care. The food is amazing, entertainment is good. Avalon runs smoothly due to the hard work and dedication of the matron.

The staff are very friendly and helpful and deal with any problems you may have very quickly. I would be quite happy to recommend Avalon to anyone looking for a nursing home for a relative.

The staff deal with his very challenging behaviour with patience and kindness and it is always possible to talk to the nurses or manager if I have any concerns or requests.

My sister entered Avalon in April 2021 and passed in May 2023. She was a 64-year-old Downs Syndrome lady with dementia and also wheelchair-bound. She was treated with the utmost care, dignity and support in every way. The staff and management excelled, one got the real feeling that they loved my sister. I have no hesitation in giving this glowing review of a top-class nursing home.

Mum prefers to spend most of her time in her lovely bright room, which is always clean and tidy with the bed made. When in her room she receives a high level of attention and care with regular checks, cups of tea and cake. When she does go to the lounge, she speaks enthusiastically about the events laid on.

Every member of staff I have met has been very friendly and it is clear that they have all made a point of getting to know her. Avalon is very well managed by the team.

So patient, thoughtful, kind and considerate, allowing him dignity during his last months of life. Thank you to all the staff at Avalon, especially those who were with him 24 hours of the day.

My mother was given the warmest of welcomes on arrival at Avalon, given a lovely room with an en-suite. The manager and her team looked after her with dignity and compassion, with attentive care. Extremely informative and helpful to the extended family who visited daily during her stay. Frequent updates as to her declining health and care that would be provided. I am extremely thankful to everyone at Avalon who made my mother’s last few weeks with us as pleasant as possible under the circumstances we found ourselves.

My sister was in Avalon for Palliative Care and the way she was looked after was excellent. The staff were very friendly and helpful and the room she was in was very comfortable and well-appointed. We were always made to feel welcome on our visits and the home appeared to be well-maintained and clean which made you feel that she was safe and comfortable. I cannot fault the care she was given right up to her death, thank you.

Excellent care and compassion shown towards my mother, who was resident there for 26 days before her death. Clean, comfortable room with ensuite bathroom, that afforded us private family times with Mum at each and every visit. The staff were very friendly and courteous at all times and treated Mum as important throughout her time there.

The care our mum received whilst at Avalon was amazing, from the moment she arrived to her passing peacefully away.

A wonderful home, filled with welcoming, kind staff who are excellently led by a very knowledgeable manager. Our family were so thankful that the home accepted our mum for emergency respite and very grateful for the professional care she received before she sadly passed away. On our visits to the home, nothing ever seemed too much for the friendly staff, they kept us well informed and gave us good advice when asked. It's comforting to know that our mum's last few weeks were spent in such a pleasant, comfortable and positive place.

We found Avalon on a search for an emergency respite place for our dad whilst he was undergoing assessments and tests. We found the home to be very welcoming and clean. The room was homely and had a lovely view of the courtyard. The residents are well cared for and treated with the utmost respect. The manager went above and beyond to make us feel welcome on visits and helped us try to get answers as to what was happening to our dad and working out where dad needed to be in a more permanent arrangement. The manager kept us updated regularly sometimes even out of hours which we really appreciated as we felt less worried. The food served was made to a very high standard. Dad always felt safe during his time in Avalon and staff treated him in a caring and friendly manner. Thank you again for your support during his time with you all.

My brother spent 4 months at Avalon before returning home and whilst his condition did not require so much dementia care, his lack of mobility and coordination were very well catered for. I visited twice weekly and witnessed great care and respect for my brother and other residents.

My mother arrived at Avalon in March this year. Prior to becoming a resident at Avalon, my mum had been in hospital due to her deterioration in both her physical and mental health this was a distressing time for my mum and my dad, and I. What a difference in my mum since being a resident at Avalon she is well cared for, she is always clean, well dressed, and her hair is looking nice. More importantly mum is very happy. Talking about the various activities she has been involved in including art sessions and film nights. My dad and I are very happy with everything we have seen and experienced regarding my mum's care. We love the updates from the matron and the Facebook page makes us feel we are part of Mum's experience. Telephone calls and emails are responded to promptly, and visiting is still being booked in which I understand risk assessment and safeguarding needs due to recovery post-Covid 19, but we are looking forward to being able to visit without the restrictions soon.

My mum was placed in Avalon nursing home in September 2021 after a stay in hospital for respite care. We were so impressed with the care she received we asked would it be possible for her to stay there and we were very fortunate that a permanent place became available. The care that she has received since then has been excellent. She has gained weight and is much happier in herself. I would highly recommend the home. Mum loves all the daily activities and it’s always nice to see the pictures on the Facebook page. The staff go above and beyond in their care, my daughter recently got married and the manager and the team were amazing, they got mum ready and the manager brought mum to the wedding on time which was greatly appreciated. It made a special day even more special - Thanks again. If You have any questions the matron and nursing staff are always happy to help you and look into things with immediate attention and give you feedback which is always appreciated.