Avalon

5 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR

Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne. The nursing home has a nursing wing and a seperate EMI nursing wing.

Avalon has a very experienced staff team many of who have worked at the home for more than 10 years and 4 members of staff have worked at the home for more than 20 years thus ensuring that the high standards of nursing care are maintained at Avalon.

The nursing home specialises in providing palliative care for residents, as well as post operative care and respite care.

Owner: Elderly Care Home Ltd

Person in charge: Joanna Thomson (Registered Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 30

Shared Rooms: 4

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £900 – £1000 , Personal Care Shared (per person) from £650 Nursing Care Single from £850 , Nursing Care Shared (per person) from £650 (These prices are only a guideline, please contact Avalon to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Avalon: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Avalon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Avalon in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.125 for Avalon is calculated as follows: ( (5 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.125

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.513 Points relating to the number of positive Reviews for Avalon is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.6 Target = 0.263

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Avalon has a Review Score of 7.6 (7.638) from 2 Reviews


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avalon?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avalon

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother has come into Avalon due to a hospital acquired pressure sore and needs four turns per night. The staff have been amazing in the care for her and the sore is healing. Mother is not very good with her eating/drinking and the staff go out of their way to encourage her with this, even to try to find something she will eat.
They are always very kind and courteous and have a smile for everyone.
If I have any concerns they always have time to listen and help in any way they can.
Overall a lovely home, very well run, with staff who are kind and compassionate.

How likely would you be to recommend Avalon? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.3 out of 5

The home seems well run, clean and friendly. However, a number of the staff are from abroad and my mother has difficulty understanding what they say.

How likely would you be to recommend Avalon? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4 out of 5

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