Avalon Nursing and Dementia Home

3-5 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.0 49 Reviews
  • Avalon Nursing and Dementia Home, Eastbourne
Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne.

Avalon Nursing and Dementia Home is a nursing home for both those who do and do not have dementia.

Avalon has a very experienced staff team, many of whom have worked at the home for many years, thus ensuring that the high standards of nursing and dementia care are maintained.

Avalon specialises in providing dementia and non dementia care for residents, as well as post-operative care, palliative, end of life and respite care.
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Care Provided by Avalon Nursing and Dementia Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • Self-Funded Nursing Care: £1500 – £1600
  • Self-Funded Nursing Dementia Care: £1500 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Care: £1500 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1500

The fees stated includes everything that is required apart from hairdressing, chiropody, toiletries and newspapers/magazines.

The price(s) shown are provided by the care home. Contact Avalon Nursing and Dementia Home for full pricing details and T&Cs.

Contact Avalon Nursing and Dementia Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Avalon Nursing and Dementia Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Elderly Care Homes Ltd
  • Privately Owned

Person in Charge

  • Lynn Shingfield (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2014
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Currently no visiting restrictions at this time. Avalon are a busy nursing home and may not answer the front door on the first ring, so please bear with them and be patient.

Parking

  • Avalon has its own car park on the premises.

Avalon Nursing and Dementia Home Reviews (49)

9.0

Avalon Nursing and Dementia Home has a Review Score of 9.0 (8.965) out of 10, based on 5 reviews in the last 2 years.
Over all time Avalon Nursing and Dementia Home has 49 reviews.

Overall Experience
  • 41
  • 8
  • 0
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Date Published
  • 49
  • 3
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Reviewer Connection to Avalon Nursing and Dementia Home
  • 21
  • 10
  • 4
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  • 2
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  • 1
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Total of 49, showing 41-49
Review from Valerie S (Sister of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avalon Nursing Home has continued to keep our loved ones safe during this difficult pandemic with strict precautions in place. We are kept up to date with a regular newsletter and encouraged to contact the friendly staff should we need reassurance or to talk. They have a website showing photos of activities
still continuing to take place within the home which is great to see. Also individual photos are sent with messages so we can feel some comfort in knowing they are well.
Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia HomeThank you for your detailed feedback, we appreciate your thoughts at this time.
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Review from Doug B (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avalon has looked after my mother for some time now. I have always found all of the staff very helpful, friendly and nothing is too much trouble. During this current lockdown, I have always been kept up to date with what is happening.
Cannot fault anything at the home.
Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia HomeThank you very much for the feedback given about Avalon; we do appreciate it.
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Review from David F (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our Mum is cared for by the excellent team at Avalon, Eastbourne. I'm unlikely to recommend Avalon to friends or family because Mum is our last elderly family member who will need care for many years plus I don't live in Eastbourne or the area. My sister do so they might.
The team at Avalon have taken
good care of our Mum, she actually looks in better health now, after about 6 months in their care, than she did prior to moving into the care home.
Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia HomeThank you for your review of Avalon, we appreciate your feedback.
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Review from Steven G (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father seems happy in this home and I believe he receives a good level of care.
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Review from Megan G (Granddaughter of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is happy in this home and is looked after very well.
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Review from N K (Son-in-law of Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be very hard to fault the care, interest, affection, concern or respect shown to my mother in law by the team at Avalon. I would recommend to anyone with elderly relatives requiring round the clock care in a warm 'family' atmosphere.
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Review from Tina F (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was urgently taken to this home, having been a resident of 2 care homes - and in one of which she suffered abuse, it was decided that she needed nursing care at 100 years of age. Her morale was very low, she was frail and her appetite was non-existent, so her weight loss continued. She also
had a very painful leg ulcer. I live abroad and it was so distressing to have to organise her welfare from another country. Avalon has, quite simply, saved her. She is happy, she is thriving, they healed her ulcer and could not make any more effort than they do to make her days happy. The matron and her team work wonders and strive daily to improve the quality of the care.
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Review from Andrea F (Daughter of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has come into Avalon due to a hospital acquired pressure sore and needs four turns per night. The staff have been amazing in the care for her and the sore is healing. Mother is not very good with her eating/drinking and the staff go out of their way to encourage her with this, even to try
to find something she will eat.
They are always very kind and courteous and have a smile for everyone.
If I have any concerns they always have time to listen and help in any way they can.
Overall a lovely home, very well run, with staff who are kind and compassionate.
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Review from Graham T (Son of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home seems well run, clean and friendly. However, a number of the staff are from abroad and my mother has difficulty understanding what they say.
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Current Review Score: 9.0 (8.965)

Overview of Review Score

The Review Score of 9.0 (8.965) out of 10 for Avalon Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Avalon Nursing and Dementia Home is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) ) ÷ 57 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.158 Points relating to the number of positive Reviews for Avalon Nursing and Dementia Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 5 Positive Reviews ÷ 7.6 = 0.658
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Raji

Raji

Job Title: Registered Nurse Joined: 2021

My name is Raji, and I am proud and happy to be a part of Avalon Nursing Home since 2021.

Charms

Charms Joseph

Job Title: Registered Nurse Joined: 2022

Hello, my name is Charms, and I have been at Avalon since 2022. I enjoy my work, and Avalon is a lovely place to work.

Sheena

Sheena Mathew

Job Title: Registered Nurse Joined: 2021

Hi, my name is Sheena, and I have been at Avalon for nearly 5 years. Always something new to learn!

Mereena

Mereena John

Job Title: Registered Nurse Joined: 2021

I have been at Avalon since 2021, and I love every minute.

Lynn

Lynn Shingfield

Job Title: Registered Manager Joined: 2007

My name is Lynn, and I am a Registered Nurse and the Registered Manager. I have been employed for 19 years as the Registered Manager, with a brief stint in 2014 - 2017 as a Manager for one of our sister homes. Returned to Avalon, and I have been here ever since. I am passionate about the residents we care for and all the staff that make up our team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avalon Nursing and Dementia Home to verify any information. View our terms and conditions. Avalon Nursing and Dementia Home has an Enhanced Service - more info.