
Overall a lovely homeN K(Son-in-law of Resident/Service User)

My father seems happy in this home and I believe he receives a good level of care.Tina F(Daughter of Resident/Service User)


Overall a lovely homeN K(Son-in-law of Resident/Service User)

My father seems happy in this home and I believe he receives a good level of care.Tina F(Daughter of Resident/Service User)


Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne.
Avalon Nursing and Dementia Home is a nursing home for both those who do and do not have dementia.
Avalon has a very experienced staff team, many of whom have worked at the home for many years, thus ensuring that the...
Care Provided by Avalon Nursing and Dementia Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees stated includes everything that is required apart from hairdressing, chiropody, toiletries and newspapers/magazines.
The price(s) shown are provided by the care home. Contact Avalon Nursing and Dementia Home for full pricing details and T&Cs.
Contact Avalon Nursing and Dementia Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Elderly Care Homes Ltd
- Private Owned
Person in charge
- Lynn Shingfield (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2014
- Number of floors: 2
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Currently no visiting restrictions at this time. Avalon are a busy nursing home and may not answer the front door on the first ring, so please bear with them and be patient.
Parking
- Avalon has its own car park on the premises.
Avalon Nursing and Dementia Home Reviews (49)
Avalon Nursing and Dementia Home has a Review Score of 9.0 (8.965) out of 10, based on 5 reviews in the last 2 years.
Over all time Avalon Nursing and Dementia Home has 49 reviews.
My mum was admitted here in September 2021 requiring respite medical care. We had gone through quite a traumatic time and the Matron was absolutely incredible at putting us at ease and reassuring us that mum would receive the care and nursing she required at that time. We subsequently requested for mum to stay here permanently as mum settled incredibly well and we felt her nursing needs were being not only met but exceeded. Time has now gone on and I have to say we have not been disappointed residents are treated exceptionally well and families are made to feel valued and the home goes above and beyond to ensure the residents have the care they require. Residents are real people in this home they are treated with kindness and respect and encouraged with tasks to keep their brains active where possible. On every occasion in the calendar the home works with the residents where possible to ensure they do not miss out on important events. Cannot recommend highly enough!
Thank you very much for your review of Avalon, the home does strive hard to ensure care is second to none.
My aunt has been a resident at Avalon for 2 years and during that time our family have been very impressed by the care she receives. It has been difficult to visit due to the pandemic but we have managed a number of doorstep visits that have been easy to arrange and my aunt has always looked well cared for and well presented, she is always clean, well dressed, and well-manicured! My aunt has severe dementia and cannot communicate so she is unable to tell us how she feels or about her experience at Avalon but we are very happy with everything we have seen of her care. I am particularly impressed with the level of communication from the manager as we receive regular email updates regarding my aunt's health and welfare and immediate responses via email or phone when we have questions or need information. During the pandemic the communication and flow of information has been outstanding, we have been informed every step of the way. I am looking forward to being able to visit properly soon.
We thank you very much for your kind and thorough review. We are always happy when both our residents and families are happy.
My uncle has been with the home since the beginning of December 2021. I feel he is well looked after and the staff are friendly and helpful. When we visit him they are very helpful and supportive. The home is very well maintained and clean which makes you feel he is safe and comfortable.
Thank you very much for reviewing the home, it is appreciated.
My father is recovering from a stroke and was transferred to Avalon in November 2021 to continue his recovery. With very limited speech as a result of the stroke, communication was difficult. The Avalon team did a great job in settling dad in and the manager was quick to reassure us that dad had settled in ok and has continued to keep us updated regularly. She is also quick to respond to emails (even out of hours) and has been readily available via phone. This communication has been very helpful and reassuring as we live some 2hrs away. Visiting has been during the covid restrictions so our direct experience of the home has been limited to the visiting room which has always been clean and tidy. The staff by my experience and of what I have seen going to and from the visitor room, are caring and supportive of the residents as well as helpful and friendly to visitors in challenging times. Dad's speech has improved and seems happy and settled. Would recommend Avalon to others.
Thank you very much for your kind words regarding the home, staff and the care. We do appreciate all feedback that is given to us.
My husband seems to be very happy here. The manager and staff are efficient and friendly. He has put on weight so must be eating well. It will be good when Covid has gone so visiting restrictions can be lifted. I would recommend Avalon to others.
Thank you kindly for your review of the home. It is much appreciated, we also cannot wait for restrictions to be lifted properly.
My service user is happy and content in Avalon. Staff are always happy to help with any questions etc. Emails are promptly answered, it's very easy to contact management. My service user has improved immensely since arriving at Avalon I believe his continued improvement is down to the staff and the high level of support and care that he receives.
That's very kind of you to leave a review for the home and the staff. We appreciate all feedback we receive.
My mother has been resident in Avalon for over two years. The staff always have her best interests at heart and give her compassion and respect. She is treated as an individual, not just as one of a crowd, and her specific needs are met. She is encouraged to participate in the range of activities on offer which she enjoys. The home is extremely well managed, and the management know her well and are always ready to give time to talk to me about her and to answer questions. During the pandemic, the precautions taken to keep residents safe have been exemplary. She is happy and I am happy with the care she receives from a committed, professional staff.
Thank you for your kind words about the home. It really is appreciated especially in these trying times.
My Dad continues to receive excellent care at Avalon and he always tells me that he is happy living there and the care that he receives. Because of the restrictions due to Covid visiting has not always been easy, but the Nursing Home staff have done their absolute utmost to be able to continue with organising visits when it has been safe to do so. In between these lockdown times, Dad and I have chatted on the phone, which has been vital to remain in contact. I wish to thank all the staff for all their care and efforts to enable this contact to remain with our relatives during this difficult time. I have also seen from pictures that the staff send me and put up on their Facebook page that Dad thoroughly enjoys his activities! I would have no hesitation in recommending this Nursing Home for its quality of care.
We thank you for our review and this will be shared with the rest of the team.
My Dad has been at Avalon for a few months now and we have had nothing but unwavering support from the Manager and her team. Staff, there are always helpful if we ask anything and Dad is clearly fond of some of them. It was very hard at first for him to adjust but he seems much happier now. It was recently his birthday and they made a beautiful cake for him, he absolutely loved it. I can't give a rating for rooms as, due to covid restrictions, I have not been able to see his room.
Thank you very much for your review, all feedback is appreciated and this will be shared with the team.
My mum was placed in Avalon nursing home in September 2021. The care that she has received since then has been excellent. She has gained weight and is much happier in herself. I feel extremely lucky that this nursing home became available when it was needed the most. I would highly recommend it. If you have any questions the matron and nursing staff are always happy to help you and look into things with immediate attention.
It is always good to get positive feedback and it makes our job easier when the residents and the family are happy with what we do, thank you.
My nan has lived at Avalon for 2 years. She is very well cared for by the lovely, friendly staff. Nan always looks well presented and has put on weight due to the good food that she tells us is lovely. This year has been difficult for all of us but Avalon has been fantastic in arranging doorstep visits, skype calls and regular updates and photos from the manager. The home has remained Covid free due to the very high standards within the home. My nan is very happy living at Avalon and us as a family are very happy with all the care and support she receives.
Thank you very much, good feedback is always appreciated.
I live a long way from Eastbourne and have care responsibilities that make visiting my mother impossible, particularly during the Covid pandemic but staff are very accommodating when I contact my mother. The level of care seems exceptional. I am particularly impressed with the way the home has managed Covid restrictions and with the clear communications, I have had in this regard.
Thank you, we are happy to know that despite families living so far away that we can be relied upon.
My mother has been a resident at Avalon for several years now and throughout her residence, I have been delighted with the level of care she receives and the kindness that the staff have shown. During these very difficult days of Covid, I have been kept informed of the possibilities for safe communication with my mother and have taken advantage of Skype to keep in contact. This has been regular and reassuring. I can’t thank the staff enough for keeping Mum safe and well.
Thank you very much, this is very kind of you. We have been striving to keep everyone safe and free from harm. Skype works brilliantly.
This is excellent and more than deserved. You have all proved during this pandemic how fantastic you are and unquestionably how much you value your staff and residents. So many others should take your lead and follow your excellence in all that you do. From my whole family to you all, thank you for looking after my dad with care, compassion and fun. You are a credit to all carers the nation over.
Thank you very much indeed for this review. Staff are always happy to see positive reviews.
On our first visit, the staff were friendly and informative. Home clean and tidy with good rooms and facilities. On-going into lockdown the information provided was detailed and encouraging with strict control measures in place. These have been maintained due to the dedication of the staff. Our relative is cared for in a safe, comfortable and caring environment 24/7, which is a vast improvement of her previous care at-home process.
Thank you very much for this review of our home and our staff. All feedback is encouraging to hear.
I cannot fault the care my father is receiving at Avalon, I know in this difficult time, the manager's focus has been on the residents and also their staff, but they have managed to find time to keep us all updated on our loved ones, with photos and messages as I know it is hard for my father not to see and talk to us as much as he did and the chance for him to 'escape' for an hour. Lol. I have noticed that my father has now been engaging more with all the activities that Avalon do. I feel that my father is in safe hands and I do not need to worry about him.
Thank you for this review, it means a lot to us at Avalon that you feel this way.
My mother has been in Avalon since February 2019 and I visit 4-5 times a week. I have got to know everybody that works there and they are amazing, they work on the basis of 'they work in the residents' home'. The care is 1st class nothing is too much trouble, they are attentive and most times they can predict what the resident needs before they are asked. This is only possible because the staff have a very strong bond with the people they care for. I am sorry pleased that my mother has the best care in Eastbourne. To all the staff thank you so much you are great.
This is a wonderful review and I am so pleased that you feel this way. Thank you very much.
The staff has always been helpful, kind, and compassionate towards my Uncle. They have also been very helpful, considerate, and professional whenever I have spoken to them myself on the phone. The food sounds like it is really top quality and my Uncle is looking so much better since he has been at this home. Thank you to all the staff and their dedication.
Thank you very much for this review, this is so nice to hear. I will feed this back to our staff team.
I cannot fault the care my mum is receiving at Avalon but, in particular, the care and support that not only the residents are receiving, but also the families of those residents during the lockdown period.
Thank you for your kind words; I will let the team know.
I am always made to feel welcome from the moment I step inside the door.
I can approach any member of staff for a chat about my sister and never made to feel I am being a trouble.
Individual attention to inpatients is excellent and the place is always a hive of activity in a calm and gentle way.
Thank you very much Vivien for your kind words, we do appreciate it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avalon Nursing and Dementia Home.
There are no upcoming events for Avalon Nursing and Dementia Home.
Awards / Recognitions (1)
- 12 Nov 2024Recipient: Avalon Nursing and Dementia Home
Accreditations
There are no accreditations posted yet for Avalon Nursing and Dementia Home.
Meet the Team (5)

My name is Raji, and I am proud and happy to be a part of Avalon Nursing Home since 2021.

Hello, my name is Charms, and I have been at Avalon since 2022. I enjoy my work, and Avalon is a lovely place to work.

Hi, my name is Sheena, and I have been at Avalon for nearly 5 years. Always something new to learn!

I have been at Avalon since 2021, and I love every minute.

My name is Lynn, and I am a Registered Nurse and the Registered Manager. I have been employed for 19 years as the Registered Manager, with a brief stint in 2014 - 2017 as a Manager for one of our sister homes. Returned to Avalon, and I have been here ever since. I am passionate about the residents we care for and all the staff that make up our team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avalon Nursing and Dementia Home to verify any information. View our terms and conditions. Avalon Nursing and Dementia Home has an Enhanced Service -more info.