These prices are only a guideline, please contact Clifden House Dementia Care Centre to find out the exact price for your requirements.
Visitors welcome at any time.
Street and car parking available
Clifden House Dementia Care Centre has a Review Score of 9.5 (9.542) out of 10, based on 25 reviews in the last 2 years. Over all time Clifden House Dementia Care Centre has 61 reviews.
Review from Susan K (Daughter of Resident) published on 15 August 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for taking the time to fill in a review card, which means that we can understand more fully your experience of the home. This is separate from the regular care reviews that allow family and representatives to join with us in making the best decisions for vulnerable adults in our care. We are very glad to hear that she is happy at Clifden House.
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Review from T S (Friend of Resident) published on 7 August 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback. We never get tired of hearing Clifden House described as a 'home from home'. That is exactly what we are setting out to achieve for your friend and all our residents.
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Review from Anne W (Sister of Resident) published on 31 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback. 'One big happy family' is exactly what we are aiming for, as that is anyone's dream for the home in which they live, whether they are ageing and vulnerable, or in the peak of fitness and health. It is exactly what we all deserve!
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Review from N S (Friend of Resident) published on 23 July 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback and recommendation. Your first person experience is key to truly seeing how we can make a difference in caring for vulnerable individuals with dementia.
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Review from Raoul M (Son of Resident) published on 21 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback. I am glad we are meeting your expectations for your mother's care.
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Review from S C (Daughter of Resident) published on 18 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Many thanks for this thoughtful response.It is of great benefit to all parties - carers, families, management and the resident themselves, that we recognise how 'complex and complicated' this condition and its impact can be. There are no easy solutions, but there is a pathway still to a life well lived with this condition, and we very much appreciate your kind words.
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Review from Julie F (Daughter of Resident) published on 17 June 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback.Fee levels reflect most importantly the commitment to our team at Clifden House as well as, of course, the cost of utilities and everyday items that affect us all. However, we have been able to withstand these increases for a number of years through advance preparation and will continue to maintain a balance that helps keep our fees measurably competitive with homes in the area.We do not take for granted the choice you have made to place your relative with us and I'm glad to hear we are meeting your expectations.
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Review from Stephen W (Son of Resident) published on 17 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback.It is really useful to have an overview such as yours, showing all the different areas of importance that come together to make a home truly operate for the benefit of its residents.
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Review from Andrew N (Son of Resident) published on 17 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you so much for your response. Once again I am left speechless by the kindness of your comments and be assured I will pass on your words to each member of the team at the home.Very best wishes.
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Review from Reginald G (Husband of Resident) published on 16 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Your feedback is much appreciated. We have a rolling programme of refurbishment that has seen all the electrical systems throughout the building upgraded to 2025 regulations and major improvements to communal bathrooms and gardens in the past six months. We have a superb buildings manager to keep an eye on decor, so you'll no doubt see that facelift imminently!Thank you once again.
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Review from Cathy S (Daughter of Resident) published on 16 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you so much for your kind comments. It really makes our day when we feel we have hit the mark and made a difference. So proud of all our team!
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Review from Steve H (Brother of Resident) published on 13 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for taking the time to send this review. We work so closely together with families that our role is made far easier when we are hand-in-hand with friends and family can provide, an, utilising their unmatched knowledge to meet any challenges and aim for the best outcomes.
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Review from Margaret N (Wife of Resident) published on 13 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Wow! Thank you for this feedback.The keywords for us here at Clifden House are 'happy' and 'excellent', and the coffee's not bad either!
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Review from V T (Cousin of Resident) published on 13 June 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your response.I'm pleased that we've been able to focus as strongly on mealtime choices for our residents as much as potentially vital medications.All these areas are key to providing truly person centred care.
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Review from Judith R (Niece of Resident) published on 10 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback. At times dementia can heighten an unsettling sense of uncertainty or disturbance for an individual, and so we feel pleased when we succeed in instilling a sense of comfort and 'home' so that the person can live and thrive in safety and comfort.
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Review from T E (Daughter of Resident) published on 19 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you so much for your feedback. Operating a care home for vulnerable adults requires attention to numerous different areas of expertise, but is absolutely impossible without a team who actually care. We are so glad that you have experienced the attention and skills of all of the team at the home.
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Review from N N (Daughter of Resident) published on 18 November 2024
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for taking the time to comment on our service. Your mother stayed with us at Clifden House for a single week of respite care. For reasons of privacy and dignity, I cannot discuss your mother's care here. We have corresponded at great length with you regarding your mother's stay and have responded in full to your issues raised directly. We have also provided documented records, but your assertions following her care are unsubstantiated. No issues were raised with us during the week of your mother's stay. Indeed, no feedback was received by us at all until we asked that fees for care kindly be settled. I am sorry on this occasion that we did not meet your personal expectations for your mother's care. Your response now sits amongst others we have received, and I would ask you to please take the time to read the feedback that has been left here. Once again, we wish nothing but the very best for your mother and her well-being.
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Review from Nadine and Natalie S (Daughter of Resident) published on 30 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you so much for that trust, and we promise the best in care and to continue to sustain a thriving life for your dad.
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Review from Christine L (Wife of Resident) published on 3 April 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Thank you for your feedback. It is important to us that you feel just as at home and welcome at Clifden House as your husband.
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Review from J D (Daughter of Resident) published on 1 September 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre
Many thanks for taking the time to feedback to us.
We have a rolling programme of refurbishment and replacement, meaning that every room will be redecorated with new fixtures and fittings in turn, whether that is soft furnishings such as curtains, or furniture, etc. on a regular and reasonable turnaround basis. We are more than happy to act upon individual issues as they arise.
Communication is key and personal to each resident and family, so let us look into this and ensure we are meeting these needs in future. Thank you once again.
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The Review Score of 9.5 (9.542) out of 10 for Clifden House Dementia Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.542 for Clifden House Dementia Care Centre is calculated as follows: ( (188 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 288 Ratings = 4.542
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clifden House Dementia Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 1986
I am the Registered Manager of Clifden House, and I am a highly motivated, visionary health care professional, who has passion and drive in the delivery of care to service users.
I am proactive in ensuring that all service users receive the highest standard of care through staff training, collaboration with other health care professionals and where possible involving the service user in formatting their personal plan of care.
I enjoy ensuring best outcomes for the residents that we care for. Working alongside a wonderful, diverse team of staff in all Departments.
Overall, my job is very rewarding but can have its challenges, as sometimes being a manager can be a very lonely job.
I like the fact that no 2 days are the same. The challenges I deal with are never the same. I work with a diverse group of the residents and staff that are like my extended family.
Mr qualifications are ;
Action Learning End of Life Care at St Wilfred’s Hospice, Chichester
5-day Risk Assessors course
Preliminary Certificate in Social Care year full time course
NVQ Level 2 Health & Social Care
NVQ Level 4 Register Managers Award
ILM Level 2 in team leading
ILM Level 3 in First Line Management
Infection Control Champion
NVQ Level 3 Customer Services
Level 2 Certificate in Mental Health Awareness
ASET Level 2 Certificate in Managing and Safe Handling of Medicines
Health Carers Course (Safeguarding, Substance Misuse, Personal Development, Prevent, Mental Health Disorders)
Emergency First Aid at Work
Knowledge network around palliative care completed all 7 sessions
Train the Trainer in Moving and Handling
Job Title: Team Manger
Joined: 2014
As a Team Manager I am responsible to lead a team of care professionals who provide high quality, empathetic care to our residents, I am responsible of overseeing the daily operation of the care team ensuring that high standards of care, safety and dignity are constantly maintained for all residents. My role combines leadership, coordination and emotional intelligence to support both staff and residents , fostering a respectful and caring environment.
I have worked at Clifden House for nearly 10 years and I find my job very satisfying, knowing that I am contributing to the well being of our residents everyday gives my a strong sense of purpose. It is incredibly rewarding to see positive changes, whether that is a residents settling in and feeling more at home or a team member growing in their role with high support. Of course, there are challenges, but being able to support residents and staff, solve problems and make a real difference makes my role deeply fulfilling.
The environment, my colleagues, our residents, the manager and the owners make me feel like the home, if family to me,all I have learned at Clifden House, being a care assistant and they gave me the opportunity to study and develop myself. I have trained with medication, and completed my NVQ qualifications.
Job Title: Team Manager
Joined: 2012
I enjoy working at Clifden House with a great team and getting the feeling that we are all here for and with the same purpose. Every day is different !
I have been working here for nearly 13 years and I have a level 5 qualification.
As a Team Manager I oversee the allocation of staff and the day to day running of the shift, engaging with all the staff and visitors and dealing with several outside organisations including social workers, GP's, District Nurse, Speech & Language, OT's, Families and friends of residents and many more.
I find my job very satisfying knowing I have made a difference to the residents lives.
I enjoy having a positive impact on the residents we care for and their families, to help make their lives at Clifden House more enjoyable and rewarding on a daily basis, I also enjoy listening to stories of their life hearing the ups and downs they have encountered through their lives.
Job Title: Team Manager
Joined: 2017
I have been working at Clifden House since mid 2017 and I started as a carer and have worked up to become Team Manager. The thing I like most working at Clifden House is the family atmosphere. Residents, family members and other staff all feel like a family unit, being able to share things and raise concerns knowing something will be done to ensure everyone is better off.
My Current role is Team Manager, this role involves me assisting the house manager with the running of the dad to day needs of the care home. This is usually in the form of running the day shift ensuring each of our residents daily needs are met and our staff are working to the best of their abilities. Other responsibilities tied to my job is ensuring the residents care plans and risk assessments are upon to date and relevant, interacting with other health care professionals, and family and friends of our residents.
The thing I enjoy most about my job is meeting new and interesting people with it either being residents, family members or other staff. Listening to the stories they share and I enjoy being able to push staff to their potential.
Overall I find my job satisfying, being a carer a carer is not always sunshine or rainbows - the most satisfying part of the job is getting a smile or a thank you when assisting one of the residents.
I have a NVQ Level 4 in health and social care (graded distinction) and I regularly undertake my mandatory training courses. I have my train the trainer in manual handling and I am trained in first aid, as well as 18 years experience in the care sector.
Job Title: Senior Carer
Joined: 2015
I love what I do.
I enjoy working wit the staff! The hours are good and you can be yourself.
I enjoy getting to know the residents and hearing about their pasts.
I assist the team leaders in the running of the day shift and assist the residents with their day to day living while promoting their independence wherever possible.
Job Title: Cook
Joined: 2015
I have been a cook at Clifden House for nearly a decade, but it feels like a month !
I like everything here a Clifden House, the staff, the place, the managements, everything is great and is it like a second family for me.
I really enjoy cooking and to be here with all the lovely people. I enjoy working hard and to be responsible to provide great tasty food.
My role is very satisfying.
Job Title: Cleaner
Joined: 2021
I have been working at Clifden House for 4 years now, and I like the people that work here they are all so nice and easy to get on with. Working within a great team where we all support each other which creates a great atmosphere and a good place to work.
I clean all the communal areas, ensuring they are kept clean and tidy, washing floors and walls etc. I clean the residents rooms to an excellent standard ensuring they are clean and tidy and I replenish toiletry products. I make sure all surfaces an furnishing are clean of stains, including carpets, putting the residents first, their safety is priority.
At times it can be challenging but I enjoy being able to talk to the residents and make them smile and feel happy.
Job Title: Carer
Joined: 2022
As a carer my main role is to support residents with their daily needs such as personal hygiene, mobility, meals and emotional support.
I enjoy building strong, trusting relationships with the residents.
I really like working for Clifden House as it is supportive and a friendly team. I find my job very satisfying being able to care for vulnerable individuals and make a positive impact on their lives.
It gives me a strong sense of purpose.
Job Title: Senior Carer
Joined: 2023
I provide care and support for residents at Clifden House and I ensure a high standard of care is maintained working within a supportive team. I also need to supervise and support other team members.
I enjoy working together in my team to achieve the residents and family members well being. It can be challenging but satisfying at the end of the day. Seeing and hearing the residents responses to my makes my day brighter !
It is for the benefit of humanity where an individual unable to look after themselves, requires support and care, it is very satisfying.
I like working for Clifden House as I have a very supportive team environment, where everyone plays an important role in providing excellent care for our residents. I can learn about residents personalities and about their likes, dislikes and they abilities to daily living. It is about enhancing the quality of life working together by empathy and patience.
Job Title: Senior Carer
Joined: 2021
I enjoy every moment working at Clifden House.
I find my job really satisfying and I give care and support to all of our residents here at Clifden House. As a senior carer I am responsible for giving medication, insulin and support my colleagues. I am responsible to help the nurses who come here also. I want to help and support my team managers also, which may involve calling an ambulance in case of an emergency, and talking with health care professionals.
I like that we get support from our team and other members of staff.
Job Title: Senior Carer
Joined: 2021
I enjoy every moment working at Clifden House.
I find my job really satisfying and I give care and support to all of our residents here at Clifden House. As a senior carer I am responsible for giving medication, insulin and support my colleagues. I am responsible to help the nurses who come here also. I want to help and support my team managers also, which may involve calling an ambulance in case of an emergency, and talking with health care professionals.
I like that we get support from our team and other members of staff.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clifden House Dementia Care Centre to verify any information. View our terms and conditions. Clifden House Dementia Care Centre has an Enhanced Service - more info.
