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Review from James H (Respite Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

This was the 3rd time that Mum had been to Clifden House for respite care. She was welcomed literally with open arms and a hug which made Mum feel so welcome! Mum is 95 and has dementia but she had a lovely smile on her face with this welcome.
All the staff are so lovely, somehow always having a smile

on their face. They left us to settle Mum in, but then came and took over allowing us to go feeling very confident that Mum would be well looked after. We came to collect her after a week away, and she wasn't sure she wanted to go home! I would recommend Clifden House to anyone!

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your response.
"Open arms and a hug" says more than we could ever put into words!

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Review from Alison B (Wife of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Staff are always friendly, caring and happy to help in any way they can. Residents are well-presented and regular entertainment is provided. I would have no hesitation recommending Clifton House to others.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback.
Socialisation, activity and entertainment are what we would all want in our own lives, so we are pleased we are achieving this for our residents also.

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Review from Andrea R (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Clifden House for 5 years. I visit at least every 2 weeks and now take Holy Communion to 2 other residents as well as mum. The staff are very caring, helpful and kind. The home is always clean and tidy. The residents seem happy and contented considering that they are

in varying stages of dementia.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for feeding back to us. We are as much a home for family and friends as for our residents themselves. This is how we build a community that helps residents to live and thrive with their condition.

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Review from Peter G (Friend of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

My friend who has now been a resident at Clifden House for over three years, could not be in a safer or better place. All of the staff are just so caring and aware of my friends needs, her room is spacious and light. The food is good, varied and always available. Also they are very welcoming towards

her dog who still visits regularly.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

We appreciate your taking the time to give us your oversight. We love to have pets visiting and nothing brings back instant memories of old friends like a dog scampering about.

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Review from K H (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Dad seems very settled and generally happy at Clifden and we often see him treated with kindness and dignity by the staff.
We may be unusual in that we are keen to understand how he is when we don’t see him and would like more of an update on a more frequent basis. The home is good at exceptions such

as notifying us of falls Etc however.
As far as peripherals are concerned, the occasional maintenance/other issue has had to be raised a few times but does get resolved eventually.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback. Let us look into how we can get you more of the information and feedback you feel comfortable with. This could be via a family portal linking to our PCS care recording software, or perhaps a personalised version of our monthly newsletter of resident activities. Our ongoing programme of continuously upgrading the environment, inside and out, continues to aid the residents and we hope you can continue to see the positive benefits of this.

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Review from Vicky N (Granddaughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

Every week I visit Clifden House where all the staff are so welcoming. I have personally noticed a huge difference in my nan since we moved her to Clifden House in December. She no longer asks when she is going home, and is less tearful, in fact, I don't think I have seen her cry since being with you,

she seems very happy and never mentions how she is going to escape. Just how nice her new flat is!
You should be really proud of all the staff.
One thing I really enjoy is seeing the social media posts so we see a glimpse of the activities you carry out.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback. We're so pleased your nan feels truly 'at home' in her home with us. Our goal each and every day is for our residents to feel the freedom of socialising and thriving in their life with us.

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Review from David P (Brother of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience

My relationship with my sister has been reactivated after forty years of virtual non-communication. As her next of kin, I have tried to visit occasionally with the prime aim of 'someone showing interest' and triggering memories of growing up in Chester. I have found the staff welcoming and remarkably

patient - not an easy job with the demented. I have no complaints about the care she is receiving or the house's keeping in touch.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to communicate your experience of care at Clifden House. Part of our role is to allow families to 'revert' to being families and not simply carers or financial overseers or other positions in which we can all find ourselves with a vulnerable relative. Our job is to reassure all parties of our close care and attention at all times.

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Review from Victoria Y (Daughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience

Dementia is a cruel disease and robbed my father-in-law of the last few years of his life. Clifden House Dementia Care Centre was such a blessing, they always treated my father-in-law with kindness and dignity. He was missing social interaction and could no longer care for himself, Clifden House offered

a safe and caring environment with lots of wonderful staff to talk to him, taking care of him in what always felt like a family environment when we sadly were unable to meet his needs. The staff were always friendly, professional and in the crucial last days of his life supportive towards us.
Thank you.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for taking the time to give us this feedback. Helping individuals socialise with dementia is so key to our care. Life does not end with the diagnosis but the journey begins to discover what can still be enjoyed, what brings the individual alive and how they can thrive with the condition.

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Review from Judith B (Wife of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My husband went to Clifden House Dementia Care Centre for a week's respite in June and he is there again this week. When we visited the home I was struck by how cheerful and welcoming the staff were. The residents seemed happy. The member of staff who showed us around was able to answer/allay all of

my questions and concerns. This has been a heartbreaking decision for me but made much easier by the sympathetic support of the staff and, most importantly for me, the confidence I feel that my husband will be treated with kindness.

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Review from S M (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience

My father has been a resident in Clifden House Dementia Care Centre for several months. He was upset and very confused when he arrived and anxious about leaving his home. His transformation is remarkable. He is happy, chatty, smiling and blooming. His physical health has improved and he is significantly

less confused. He arrived somewhat dishevelled and unkempt and now looks smart and well cared for, always wearing fresh clothes and looking clean and ready for the day. The staff are incredibly kind and caring, nothing is too much trouble. His wishes, independence and dignity are always honoured. I would recommend Clifden House to anyone!

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to leave us your feedback.
The care we deliver is a collaborative exchange between family, carers and health professionals to ensure we help the resident, not simply to live but to thrive with their condition, and we are very pleased that our work continues to be of benefit to your father.

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Review from Janette M (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

My husband - resident since December 2020 - due to Covid restrictions visits are limited to a designated meeting room with protective clothing etc. Sadly unable to access any internal living areas - however, I do have a friend with long-term residence - also another with a family member some time ago

and all have nothing but praise for all aspects of service. I have met many members of staff and all have shown nothing but kindness and my husband appears quite happy in their company and shows no sign of stress or anxiety causing me any concern. I look forward to the days ahead when visiting rules change.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for letting us have your feedback. We are moving into a new phase of dealing with the pandemic whilst safely allowing family and friends to visit and socialise and we look forward to welcoming you to the home once more to enjoy the spring and summer with us.

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Review from Lois S (Friend of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Since arriving at Clifden House Dementia Care Centre I have had no worries. My friend seems very relaxed and he seems to get on well with staff.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Our care team and their interactions with their residents is what helps to make Clifden House feel not just like a home but like a true part of the community. Thank you for your feedback.

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Review from Katy H (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

I cannot comment on facilities as I have only seen my mother in a room through a screen. At one point I could touch my mother's hand. During the pandemic, I would ask for updates and they were given very respectfully. The staff are consistent and I know they are kind and caring towards my mother, they

joke with her and she laughs. She is so happy. They have done within the home balls, balloon hand-eye coordination. The staff team are a rock towards us, help us.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your kind feedback. We have worked hard to maintain human contact and interaction throughout the pandemic, as this helps our residents just as much as it provides reassurance for families. Equally now more than ever we are aware that socialisation for all of us should be at the heart of our day, each and every day.

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Review from Daniel H (Husband of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been here nearly four years. I can say the staff and home are really good. The staff look after the residents well.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback. Our care and auxiliary team are truly the heart and soul of the home and we're so pleased to have been given the opportunity to support you and your wife.

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Review from N S (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

The staff make Clifden House Dementia Care Centre a special place. My mum being a long term resident was always cared for with tenderness and compassion, laughter and song.
Activities were enjoyable and inspired. The garden, very lovely.
It's not the most beautiful home and a complex layout but it

is a place my mother felt very safe and very loved.
And most importantly we trusted staff to be part of her loving family.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for taking the time to feedback to us regarding your experience at Clifden House. The past two years have been a difficult time for residents, families and the care team, yet we are proud that we have continued to help residents to not just live but to thrive with their condition. Very best wishes to you.

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Review from B C (Sister of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

When my brother entered Clifden House in September 2019 we didn't expect him to last until Christmas 2019. Today 4th October 2020 he died peacefully in his sleep. His son, my daughter and myself will always be truly grateful for the time we were to have with him over the past year. It was totally down

to the wonderful team under the manager that we had this time together.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for these kind words and for taking the time in difficult circumstances to feedback to us. This is 100% what we are working to achieve in each and every case. We look to help our residents thrive with their condition, even in their final years, and to assist families with reconnecting with their loved ones, even as the condition develops.

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Review from Alison T (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

I cannot thank the whole team at this care home enough - my brother and I agonised about whether to place our Mum in a specialist dementia care home but after a full year at Clifden House she is actually happier than previously in her flat, where she was isolated and lonely.
Our Mum always begged us

to not put her in a home - the truth is she has no idea and loves it - she has a large comfortable room with her own en suite facilities, she’s always clean and dressed well and most of all she’s safe and cared for.
There’s always something going on - it’s busy and they work hard to engage them in activities and discussions - there’s even minibus outings!
Our anxiety of visiting her has gone - the team are wonderful and extremely caring and she’s lost her aggression and is calm and happy.
I wouldn’t hesitate to recommend this well run home and my Brother and I are very grateful for their kind care.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

We are so pleased with your feedback and that we have been able to play such a role in not just caring for your mother and helping her thrive in her new home, but also in allowing you to relax a little and engage with your mother as members of the family, and not simply anxious carers. We look forward to continuing to work alongside you in making your mum's life as active and fulfilling as we possibly can.

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Review from R D (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

The home is run by a fabulous team, they all work in harmony with each other. The home is a secure unit and not easy to leave unassisted by a carer. Sadly no minibus now so limited excursions out. The entertainment is diverse, with a daily quiz, gardening, trips out to concerts, fishing, bowls and football.

The staff all have a fabulous sense of humour and incredibly friendly. The home is still run professionally and the care for residents is the best I have experienced. Residents are free to enjoy the beautifully landscaped garden. It's a delight!

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to let us know your thoughts. We have good news for you, as the minibus will be returning next week, after undergoing a sizeable repair and refurb.

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Review from T U (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Care for Dad is a bit hit and miss. I often find him alone in his room. He does like it there but he normally goes there because he needs to go to the loo. He then gets into bed and then goes to the loo and lays in his excrement until it is noticed.
He has sores on his legs because of eczema that

he used to self treat. I have told them to cream more often but now he's in bandages.
He has missing teeth that were replaced whilst he was in the home, they have gone missing again and no one seems to know when. They still haven't been seen to.
He doesn't really like the large style home. I am hoping this will settle and will re-think in the Autumn.
There doesn't seem to be as many staff as they need.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for taking the time to respond to our questionnaire. Data protection and our own privacy and dignity policies and procedures mean that I cannot respond directly on this forum to all the issues that you have raised. I know that the manager has been in touch with you regarding his care. I can say that district nurses and other care professionals are in regular contact with your father and his care is closely managed and monitored. He is also mobile and free to move between his rooms and the communal areas of the home.
Regarding staffing, we adhere to a regulated and monitored staffing policy balancing staff numbers with the number and needs of residents. Staffing is set precisely by what we need, legally and practically. This is recorded, regularly assessed and closely monitored by the CQC.
Thank you once again.

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Review from D R (Wife of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

The family and I are pleased with my husband's care as he is very happy and settled and well looked after.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your response. We are pleased that you and your family are satisfied with the care that we offer, and hope that this now allows you to relax into quality time with your husband.

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Meet the Team (11)

Sam Nicholson

Job Title: Manager

Joined: 1986

I am the Registered Manager of Clifden House, and I am a highly motivated, visionary health care professional, who has passion and drive in the delivery of care to service users.
I am proactive in ensuring that all service users receive the highest standard of care through staff training, collaboration with other health care professionals and where possible involving the service user in formatting their personal plan of care.

I enjoy ensuring best outcomes for the residents that we care for. Working alongside a wonderful, diverse team of staff in all Departments.

Overall, my job is very rewarding but can have its challenges, as sometimes being a manager can be a very lonely job.

I like the fact that no 2 days are the same. The challenges I deal with are never the same. I work with a diverse group of the residents and staff that are like my extended family.

Mr qualifications are ;

Action Learning End of Life Care at St Wilfred’s Hospice, Chichester
5-day Risk Assessors course
Preliminary Certificate in Social Care year full time course
NVQ Level 2 Health & Social Care
NVQ Level 4 Register Managers Award
ILM Level 2 in team leading
ILM Level 3 in First Line Management
Infection Control Champion
NVQ Level 3 Customer Services
Level 2 Certificate in Mental Health Awareness
ASET Level 2 Certificate in Managing and Safe Handling of Medicines
Health Carers Course (Safeguarding, Substance Misuse, Personal Development, Prevent, Mental Health Disorders)
Emergency First Aid at Work
Knowledge network around palliative care completed all 7 sessions
Train the Trainer in Moving and Handling

Elena Enciu

Job Title: Team Manger

Joined: 2014

As a Team Manager I am responsible to lead a team of care professionals who provide high quality, empathetic care to our residents, I am responsible of overseeing the daily operation of the care team ensuring that high standards of care, safety and dignity are constantly maintained for all residents. My role combines leadership, coordination and emotional intelligence to support both staff and residents , fostering a respectful and caring environment.

I have worked at Clifden House for nearly 10 years and I find my job very satisfying, knowing that I am contributing to the well being of our residents everyday gives my a strong sense of purpose. It is incredibly rewarding to see positive changes, whether that is a residents settling in and feeling more at home or a team member growing in their role with high support. Of course, there are challenges, but being able to support residents and staff, solve problems and make a real difference makes my role deeply fulfilling.

The environment, my colleagues, our residents, the manager and the owners make me feel like the home, if family to me,all I have learned at Clifden House, being a care assistant and they gave me the opportunity to study and develop myself. I have trained with medication, and completed my NVQ qualifications.

Donna Pickett

Job Title: Team Manager

Joined: 2012

I enjoy working at Clifden House with a great team and getting the feeling that we are all here for and with the same purpose. Every day is different !

I have been working here for nearly 13 years and I have a level 5 qualification.

As a Team Manager I oversee the allocation of staff and the day to day running of the shift, engaging with all the staff and visitors and dealing with several outside organisations including social workers, GP's, District Nurse, Speech & Language, OT's, Families and friends of residents and many more.

I find my job very satisfying knowing I have made a difference to the residents lives.

I enjoy having a positive impact on the residents we care for and their families, to help make their lives at Clifden House more enjoyable and rewarding on a daily basis, I also enjoy listening to stories of their life hearing the ups and downs they have encountered through their lives.

Stephen Baker

Job Title: Team Manager

Joined: 2017

I have been working at Clifden House since mid 2017 and I started as a carer and have worked up to become Team Manager. The thing I like most working at Clifden House is the family atmosphere. Residents, family members and other staff all feel like a family unit, being able to share things and raise concerns knowing something will be done to ensure everyone is better off.

My Current role is Team Manager, this role involves me assisting the house manager with the running of the dad to day needs of the care home. This is usually in the form of running the day shift ensuring each of our residents daily needs are met and our staff are working to the best of their abilities. Other responsibilities tied to my job is ensuring the residents care plans and risk assessments are upon to date and relevant, interacting with other health care professionals, and family and friends of our residents.

The thing I enjoy most about my job is meeting new and interesting people with it either being residents, family members or other staff. Listening to the stories they share and I enjoy being able to push staff to their potential.

Overall I find my job satisfying, being a carer a carer is not always sunshine or rainbows - the most satisfying part of the job is getting a smile or a thank you when assisting one of the residents.

I have a NVQ Level 4 in health and social care (graded distinction) and I regularly undertake my mandatory training courses. I have my train the trainer in manual handling and I am trained in first aid, as well as 18 years experience in the care sector.

Karl Kennard

Job Title: Senior Carer

Joined: 2015

I love what I do.

I enjoy working wit the staff! The hours are good and you can be yourself.

I enjoy getting to know the residents and hearing about their pasts.

I assist the team leaders in the running of the day shift and assist the residents with their day to day living while promoting their independence wherever possible.

Florin Enciu

Job Title: Cook

Joined: 2015

I have been a cook at Clifden House for nearly a decade, but it feels like a month !

I like everything here a Clifden House, the staff, the place, the managements, everything is great and is it like a second family for me.

I really enjoy cooking and to be here with all the lovely people. I enjoy working hard and to be responsible to provide great tasty food.

My role is very satisfying.

Lisa H

Job Title: Cleaner

Joined: 2021

I have been working at Clifden House for 4 years now, and I like the people that work here they are all so nice and easy to get on with. Working within a great team where we all support each other which creates a great atmosphere and a good place to work.

I clean all the communal areas, ensuring they are kept clean and tidy, washing floors and walls etc. I clean the residents rooms to an excellent standard ensuring they are clean and tidy and I replenish toiletry products. I make sure all surfaces an furnishing are clean of stains, including carpets, putting the residents first, their safety is priority.

At times it can be challenging but I enjoy being able to talk to the residents and make them smile and feel happy.

Justin Matthew

Job Title: Carer

Joined: 2022

As a carer my main role is to support residents with their daily needs such as personal hygiene, mobility, meals and emotional support.

I enjoy building strong, trusting relationships with the residents.

I really like working for Clifden House as it is supportive and a friendly team. I find my job very satisfying being able to care for vulnerable individuals and make a positive impact on their lives.

It gives me a strong sense of purpose.

Salvy Mandapalli

Job Title: Senior Carer

Joined: 2023

I provide care and support for residents at Clifden House and I ensure a high standard of care is maintained working within a supportive team. I also need to supervise and support other team members.

I enjoy working together in my team to achieve the residents and family members well being. It can be challenging but satisfying at the end of the day. Seeing and hearing the residents responses to my makes my day brighter !

It is for the benefit of humanity where an individual unable to look after themselves, requires support and care, it is very satisfying.

I like working for Clifden House as I have a very supportive team environment, where everyone plays an important role in providing excellent care for our residents. I can learn about residents personalities and about their likes, dislikes and they abilities to daily living. It is about enhancing the quality of life working together by empathy and patience.

Soumya Thomas

Job Title: Senior Carer

Joined: 2021

I enjoy every moment working at Clifden House.

I find my job really satisfying and I give care and support to all of our residents here at Clifden House. As a senior carer I am responsible for giving medication, insulin and support my colleagues. I am responsible to help the nurses who come here also. I want to help and support my team managers also, which may involve calling an ambulance in case of an emergency, and talking with health care professionals.

I like that we get support from our team and other members of staff.

Soumya Thomas

Job Title: Senior Carer

Joined: 2021

I enjoy every moment working at Clifden House.

I like that we get support from our team and other members of staff.

Clifden House Dementia Care Centre

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