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- Clifden House Dementia Care Centre care home







Clifden House aims to enable an individual to not only live with, but to thrive with their dementia. An individual with dementia need not be a person in crisis. With dementia, one can still aspire to a better life. Family relationships need not suffer when caring for someone with dementia. Clifden House is a vibrant and active home.
The home aims to provide the potential of a full and active future...
Care Provided by Clifden House Dementia Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Clifden House Dementia Care Centre for full pricing details and T&Cs.
Contact Clifden House Dementia Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Histogrange Ltd
- Private Owned
Person in charge
- Sam Nicholson (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1969
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome at any time.
Parking
- Street and car parking available
Clifden House Dementia Care Centre Reviews (66)
Clifden House Dementia Care Centre has a Review Score of 9.6 (9.629) out of 10, based on 24 reviews in the last 2 years.
Over all time Clifden House Dementia Care Centre has 66 reviews.
He settled in very quickly and is now in a routine that works for him. The team have catered for his needs brilliantly and we feel that his care package has been tailored for him.
I have asked him if he ever feels afraid and he replied that he didn't feel scared because he knew he was being well looked after.
We take him out sometimes and although he likes it, he is always happy to return 'home' to Clifden House.
Dementia is a horrible condition, and I imagine very terrifying, but my uncle seems to be settled and peaceful there.
My late mother was also a resident at Clifden House, and I would say that she felt the same sense of home as my uncle.
The staff are so caring and friendly, not just to residents, but also to their family.
It's a hard decision to put a loved one into care, but our experience has been great, both my uncle and mum felt contented, and the family felt included and welcomed whenever we came to visit.
Thank you for your feedback. At times dementia can heighten an unsettling sense of uncertainty or disturbance for an individual, and so we feel pleased when we succeed in instilling a sense of comfort and 'home' so that the person can live and thrive in safety and comfort.
My mum had been with the home for over 4 years. The support and kindness shown by staff is incredible. It's such a difficult job for carers and the support team to do and they do it with smiles on their faces. I have nothing but respect for all the team.
Thank you so much for your feedback. Operating a care home for vulnerable adults requires attention to numerous different areas of expertise, but is absolutely impossible without a team who actually care. We are so glad that you have experienced the attention and skills of all of the team at the home.
My Mother spent one week respite here and I did not know it was possible for someone to lose that much weight in one week. I will regret my decision to leave her here forever. The care plan provided was inaccurate and this visit has hastened her decline.
Thank you for taking the time to comment on our service. Your mother stayed with us at Clifden House for a single week of respite care. For reasons of privacy and dignity, I cannot discuss your mother's care here. We have corresponded at great length with you regarding your mother's stay and have...
This is our dad's second year being cared for by Clifden House Dementia Care Centre. We cannot fault the staff and management and we will be eternally forever grateful. The constant care, patience and total dedication from all the staff at Clifden House is incredible. Our dad is so well loved by the staff its beautiful to see his little face light up when they laugh and talk with him. These staff make our visits enjoyable and when we leave we have so much respect and love for them. Our trust in them is everything. Thank you ALL from our family.
Thank you so much for that trust, and we promise the best in care and to continue to sustain a thriving life for your dad.
My husband has been a resident for two years due to him suffering from Alzheimer’s. This is a most cruel disease and I find the home caring and compassionate with him. The staff are all very friendly and do what they can for him. They have activities and entertainers to entertain the residents and a lovely garden for when the nice weather is here. They always make me and my family feel welcome when we visit.
Thank you for your feedback. It is important to us that you feel just as at home and welcome at Clifden House as your husband.
Our relative is very settled and appears happy at Clifden House. Their bedroom décor is a little outdated and furniture could do with replacement, as some parts are damaged. Communication could be better. Overall, family are pleased with the service our parent receives.
We have a rolling programme of refurbishment and replacement, meaning that every room will be redecorated with new fixtures and fittings in turn, whether that is soft furnishings such as curtains, or furniture, etc. on a regular and reasonable...
All the staff are so lovely, somehow always having a smile on their face. They left us to settle Mum in, but then came and took over allowing us to go feeling very confident that Mum would be well looked after. We came to collect her after a week away, and she wasn't sure she wanted to go home! I would recommend Clifden House to anyone!
"Open arms and a hug" says more than we could ever put into words!
Staff are always friendly, caring and happy to help in any way they can. Residents are well-presented and regular entertainment is provided. I would have no hesitation recommending Clifton House to others.
Socialisation, activity and entertainment are what we would all want in our own lives, so we are pleased we are achieving this for our residents also.
My friend who has now been a resident at Clifden House for over three years, could not be in a safer or better place. All of the staff are just so caring and aware of my friends needs, her room is spacious and light. The food is good, varied and always available. Also they are very welcoming towards her dog who still visits regularly.
We appreciate your taking the time to give us your oversight. We love to have pets visiting and nothing brings back instant memories of old friends like a dog scampering about.
We may be unusual in that we are keen to understand how he is when we don’t see him and would like more of an update on a more frequent basis. The home is good at exceptions such as notifying us of falls Etc however.
As far as peripherals are concerned, the occasional maintenance/other issue has had to be raised a few times but does get resolved eventually.
Thank you for your feedback. Let us look into how we can get you more of the information and feedback you feel comfortable with. This could be via a family portal linking to our PCS care recording software, or perhaps a personalised version of our monthly newsletter of resident activities. Our...
You should be really proud of all the staff.
One thing I really enjoy is seeing the social media posts so we see a glimpse of the activities you carry out.
Thank you for your feedback. We're so pleased your nan feels truly 'at home' in her home with us. Our goal each and every day is for our residents to feel the freedom of socialising and thriving in their life with us.
My relationship with my sister has been reactivated after forty years of virtual non-communication. As her next of kin, I have tried to visit occasionally with the prime aim of 'someone showing interest' and triggering memories of growing up in Chester. I have found the staff welcoming and remarkably patient - not an easy job with the demented. I have no complaints about the care she is receiving or the house's keeping in touch.
Many thanks for taking the time to communicate your experience of care at Clifden House. Part of our role is to allow families to 'revert' to being families and not simply carers or financial overseers or other positions in which we can all find ourselves with a vulnerable relative. Our job is to reassure all parties of our close care and attention at all times.
Thank you.
Thank you so much for taking the time to give us this feedback. Helping individuals socialise with dementia is so key to our care. Life does not end with the diagnosis but the journey begins to discover what can still be enjoyed, what brings the individual alive and how they can thrive with the condition.
My husband went to Clifden House Dementia Care Centre for a week's respite in June and he is there again this week. When we visited the home I was struck by how cheerful and welcoming the staff were. The residents seemed happy. The member of staff who showed us around was able to answer/allay all of my questions and concerns. This has been a heartbreaking decision for me but made much easier by the sympathetic support of the staff and, most importantly for me, the confidence I feel that my husband will be treated with kindness.
My father has been a resident in Clifden House Dementia Care Centre for several months. He was upset and very confused when he arrived and anxious about leaving his home. His transformation is remarkable. He is happy, chatty, smiling and blooming. His physical health has improved and he is significantly less confused. He arrived somewhat dishevelled and unkempt and now looks smart and well cared for, always wearing fresh clothes and looking clean and ready for the day. The staff are incredibly kind and caring, nothing is too much trouble. His wishes, independence and dignity are always honoured. I would recommend Clifden House to anyone!
The care we deliver is a collaborative exchange between family, carers and health professionals to ensure we help the resident, not simply to live but to thrive with their condition, and we are very pleased that our work continues to be of benefit to your father.
My husband - resident since December 2020 - due to Covid restrictions visits are limited to a designated meeting room with protective clothing etc. Sadly unable to access any internal living areas - however, I do have a friend with long-term residence - also another with a family member some time ago and all have nothing but praise for all aspects of service. I have met many members of staff and all have shown nothing but kindness and my husband appears quite happy in their company and shows no sign of stress or anxiety causing me any concern. I look forward to the days ahead when visiting rules change.
Thank you for letting us have your feedback. We are moving into a new phase of dealing with the pandemic whilst safely allowing family and friends to visit and socialise and we look forward to welcoming you to the home once more to enjoy the spring and summer with us.
Since arriving at Clifden House Dementia Care Centre I have had no worries. My friend seems very relaxed and he seems to get on well with staff.
Our care team and their interactions with their residents is what helps to make Clifden House feel not just like a home but like a true part of the community. Thank you for your feedback.
I cannot comment on facilities as I have only seen my mother in a room through a screen. At one point I could touch my mother's hand. During the pandemic, I would ask for updates and they were given very respectfully. The staff are consistent and I know they are kind and caring towards my mother, they joke with her and she laughs. She is so happy. They have done within the home balls, balloon hand-eye coordination. The staff team are a rock towards us, help us.
Thank you for your kind feedback. We have worked hard to maintain human contact and interaction throughout the pandemic, as this helps our residents just as much as it provides reassurance for families. Equally now more than ever we are aware that socialisation for all of us should be at the heart of our day, each and every day.
My wife has been here nearly four years. I can say the staff and home are really good. The staff look after the residents well.
Thank you for your feedback. Our care and auxiliary team are truly the heart and soul of the home and we're so pleased to have been given the opportunity to support you and your wife.
Activities were enjoyable and inspired. The garden, very lovely.
It's not the most beautiful home and a complex layout but it is a place my mother felt very safe and very loved.
And most importantly we trusted staff to be part of her loving family.
Thank you so much for taking the time to feedback to us regarding your experience at Clifden House. The past two years have been a difficult time for residents, families and the care team, yet we are proud that we have continued to help residents to not just live but to thrive with their condition. Very best wishes to you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Clifden House Dementia Care Centre.
There are no upcoming events for Clifden House Dementia Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Clifden House Dementia Care Centre.
Accreditations
There are no accreditations posted yet for Clifden House Dementia Care Centre.
Meet the Team (11)

I am proactive in ensuring that all service users receive the highest standard of care through staff training, collaboration with other health care professionals and where possible involving the service user in formatting their personal plan of care.
I enjoy ensuring best outcomes for the residents that we care for. Working alongside a wonderful, diverse team of staff in all Departments.
Overall, my job is very rewarding but can have its challenges, as sometimes being a manager can be a very lonely job.
I like the fact that no 2 days are the same. The challenges I deal with are never the same. I work with a diverse group of the residents and staff that are like my extended family.
Mr qualifications are ;
Action Learning End of Life Care at St Wilfred’s Hospice, Chichester5-day Risk Assessors course
Preliminary Certificate in Social Care year full time course
NVQ Level 2 Health & Social Care
NVQ Level 4 Register Managers Award
ILM Level 2 in team leading
ILM Level 3 in First Line Management
Infection Control Champion
NVQ Level 3 Customer Services
Level 2 Certificate in Mental Health Awareness
ASET Level 2 Certificate in Managing and Safe Handling of Medicines
Health Carers Course (Safeguarding, Substance Misuse, Personal Development, Prevent, Mental Health Disorders)
Emergency First Aid at Work
Knowledge network around palliative care completed all 7 sessions
Train the Trainer in Moving and Handling

As a Team Manager I am responsible to lead a team of care professionals who provide high quality, empathetic care to our residents, I am responsible of overseeing the daily operation of the care team ensuring that high standards of care, safety and dignity are constantly maintained for all residents. My role combines leadership, coordination and emotional intelligence to support both staff and residents , fostering a respectful and caring environment.
I have worked at Clifden House for nearly 10 years and I find my job very satisfying, knowing that I am contributing to the well being of our residents everyday gives my a strong sense of purpose. It is incredibly rewarding to see positive changes, whether that is a residents settling in and feeling more at home or a team member growing in their role with high support. Of course, there are challenges, but being able to support residents and staff, solve problems and make a real difference makes my role deeply fulfilling.
The environment, my colleagues, our residents, the manager and the owners make me feel like the home, if family to me,all I have learned at Clifden House, being a care assistant and they gave me the opportunity to study and develop myself. I have trained with medication, and completed my NVQ qualifications.

I enjoy working at Clifden House with a great team and getting the feeling that we are all here for and with the same purpose. Every day is different !
I have been working here for nearly 13 years and I have a level 5 qualification.
As a Team Manager I oversee the allocation of staff and the day to day running of the shift, engaging with all the staff and visitors and dealing with several outside organisations including social workers, GP's, District Nurse, Speech & Language, OT's, Families and friends of residents and many more.
I find my job very satisfying knowing I have made a difference to the residents lives.
I enjoy having a positive impact on the residents we care for and their families, to help make their lives at Clifden House more enjoyable and rewarding on a daily basis, I also enjoy listening to stories of their life hearing the ups and downs they have encountered through their lives.

I have been working at Clifden House since mid 2017 and I started as a carer and have worked up to become Team Manager. The thing I like most working at Clifden House is the family atmosphere. Residents, family members and other staff all feel like a family unit, being able to share things and raise concerns knowing something will be done to ensure everyone is better off.
My Current role is Team Manager, this role involves me assisting the house manager with the running of the dad to day needs of the care home. This is usually in the form of running the day shift ensuring each of our residents daily needs are met and our staff are working to the best of their abilities. Other responsibilities tied to my job is ensuring the residents care plans and risk assessments are upon to date and relevant, interacting with other health care professionals, and family and friends of our residents.
The thing I enjoy most about my job is meeting new and interesting people with it either being residents, family members or other staff. Listening to the stories they share and I enjoy being able to push staff to their potential.
Overall I find my job satisfying, being a carer a carer is not always sunshine or rainbows - the most satisfying part of the job is getting a smile or a thank you when assisting one of the residents.
I have a NVQ Level 4 in health and social care (graded distinction) and I regularly undertake my mandatory training courses. I have my train the trainer in manual handling and I am trained in first aid, as well as 18 years experience in the care sector.

I love what I do.
I enjoy working wit the staff! The hours are good and you can be yourself.
I enjoy getting to know the residents and hearing about their pasts.
I assist the team leaders in the running of the day shift and assist the residents with their day to day living while promoting their independence wherever possible.

I have been a cook at Clifden House for nearly a decade, but it feels like a month !
I like everything here a Clifden House, the staff, the place, the managements, everything is great and is it like a second family for me.
I really enjoy cooking and to be here with all the lovely people. I enjoy working hard and to be responsible to provide great tasty food.
My role is very satisfying.

I have been working at Clifden House for 4 years now, and I like the people that work here they are all so nice and easy to get on with. Working within a great team where we all support each other which creates a great atmosphere and a good place to work.
I clean all the communal areas, ensuring they are kept clean and tidy, washing floors and walls etc. I clean the residents rooms to an excellent standard ensuring they are clean and tidy and I replenish toiletry products. I make sure all surfaces an furnishing are clean of stains, including carpets, putting the residents first, their safety is priority.
At times it can be challenging but I enjoy being able to talk to the residents and make them smile and feel happy.

As a carer my main role is to support residents with their daily needs such as personal hygiene, mobility, meals and emotional support.
I enjoy building strong, trusting relationships with the residents.
I really like working for Clifden House as it is supportive and a friendly team. I find my job very satisfying being able to care for vulnerable individuals and make a positive impact on their lives.
It gives me a strong sense of purpose.

I provide care and support for residents at Clifden House and I ensure a high standard of care is maintained working within a supportive team. I also need to supervise and support other team members.
I enjoy working together in my team to achieve the residents and family members well being. It can be challenging but satisfying at the end of the day. Seeing and hearing the residents responses to my makes my day brighter !
It is for the benefit of humanity where an individual unable to look after themselves, requires support and care, it is very satisfying.
I like working for Clifden House as I have a very supportive team environment, where everyone plays an important role in providing excellent care for our residents. I can learn about residents personalities and about their likes, dislikes and they abilities to daily living. It is about enhancing the quality of life working together by empathy and patience.

I enjoy every moment working at Clifden House.
I find my job really satisfying and I give care and support to all of our residents here at Clifden House. As a senior carer I am responsible for giving medication, insulin and support my colleagues. I am responsible to help the nurses who come here also. I want to help and support my team managers also, which may involve calling an ambulance in case of an emergency, and talking with health care professionals.
I like that we get support from our team and other members of staff.

I enjoy every moment working at Clifden House.
I find my job really satisfying and I give care and support to all of our residents here at Clifden House. As a senior carer I am responsible for giving medication, insulin and support my colleagues. I am responsible to help the nurses who come here also. I want to help and support my team managers also, which may involve calling an ambulance in case of an emergency, and talking with health care professionals.
I like that we get support from our team and other members of staff.
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