Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.9 105 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1424
  • Self-Funded Nursing Care: from £1748
  • RESPITE Self-Funded Residential Care: from £1566
  • RESPITE Self-Funded Nursing Care: from £1923

These prices are only a guideline, please contact Elstree Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Yolanda de Castro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (41)

Elstree Court Care Home Reviews (105)

Total of 105, showing 101-105
9.9

Elstree Court Care Home has a Review Score of 9.9 (9.854) out of 10, based on 17 reviews in the last 2 years. Over all time Elstree Court Care Home has 105 reviews.

Overall Experience

  • 73
  • 31
  • 0
  • 1
  • 0

Date Published

105
2
5
17
88

Review from S N (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstree Court is home making, I am happy here. Good dancing and good food, good atmosphere. I recommend this care home.

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Review from J S (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home, friendly staff and not only looking after my father, they look after our family. Would recommend this home to anyone. Food is lovely and also a tea or coffee to visitors as well.

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Review from S G (Son of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old mother came into Elstree Court at very short notice after two weeks in hospital, with breathing problems and generally being frail, she needed palliative care end of life care. The priority being is to make her as comfortable and as pain free as possible. The staff at Elstree Court provided
this care brilliantly caring, friendly and professional. They enabled my mother to peacefully slide into death.

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Review from Carol L (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Elstree for 3 months. Consistent and loving personal care has transformed him from a paranoid, confused individual to someone happy and secure. The challenge of double incontinence has been managed with dignity and periods of doziness and difficulty with eating dealt with in a
sensitive manner. It is of infinite value to him to be given respect for his language skills. The Christmas party yesterday was a delightful family occasion and he was so glad to be part of it. He was very pleased to be thanked for coming down to join in. Thank you all so much.

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Review from R S (Wife of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband can be difficult but all the staff treat him with great patience and are very thorough in all they do for him. Family are well informed on his treatment and are 100% behind the staff.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Elstree Court Care Home is calculated as follows: ( (172 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstree Court Care Home to verify any information. View our terms and conditions. Elstree Court Care Home has an Enhanced Service - more info.