Elstree Court Care Home, Eastbourne, East Sussex
Elstree Court Care Home, Eastbourne, East Sussex
Elstree Court Care Home, Eastbourne, East Sussex

Elstree Court has a professional team of carers who are experienced in long-term nursing and palliative care. The home also offers respite and palliative care, with all provision individualised to requirements.

This stylish accommodation has been converted into a care home, being a former private residence, still retaining much of its charm and located in scenic grounds. Period features can be enjoyed in comfortable lounges or the sunny conservatory, an Elstree Court still has stained glass windows.

A balanced food menu includes individual preferences which are assessed upon residents’ arrival, then prepared by an experienced chef using fresh local produce. As well as mealtimes there are light snacks, drinks and night bites also available.

Music, movement, arts and crafts are examples of some of the activities clients enjoy, with many clubs and group sessions, special occasions and a popular summer fete.

Group: Bupa Care Homes

Person in charge: Yolanda de Castro (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Multiple Sclerosis • Parkinson's Disease

Languages Spoken by Staff (other than English): French, Hindi, Polish, Romanian, Tagalog

Single Rooms: 41

Rooms with ensuite WC: 3

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elstree Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Elstree Court Care Home has a Review Score of 9.5 (9.523)

The Review Score of 9.5 (maximum of 10) for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Elstree Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.523 for Elstree Court Care Home is calculated as follows: ( (236 Excellents x 5) + (155 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 411 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 17 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    15
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elstree Court Care Home?

  • Extremely LIKELY
    30
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elstree Court Care Home

  • Resident / Service User
    16
  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • more

'I do like to be beside the seaside' - these words rang true on a lovely day this week. A large group of residents - with carers and nurses - enjoyed an afternoon on the promenade in glorious weather with blue skies and a calm sea.
Then came a super buffet which concluded with a gorgeous ice cream each.
Smiles beamed everywhere. This gives hearty thanks for a memorable day to such a devoted and caring staff.
God bless you all.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer Services Administrator at Elstree Court Care Home responded to this review on 01 Sep 2017:

Thank you for your review. I'm so glad to hear that you had a good day at the seaside and enjoyed the ice cream.

Staff members (nurses, carers and admin) are all very helpful and friendly. Also good at giving information.
In general happy with the service.
Only comment; Occasionally might have to wait for someone to come to help.
Suggestion; All residents be given a bracelet/necklace (instead of the big alarm).

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at Elstree Court Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Since arriving, my father has been extremely happy with the service provided from reception to care staff.
We are welcomed with smiling faces and cheerful conversation.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Elstree Court Care Home responded to this review on 06 Jul 2017:

Thank you for your review. Glad to hear that your Dad is happy and has settled.

Overall, my father received excellent care over the 3 weeks he stayed at Elstree Court. A very homely atmosphere, with excellent attention from the staff. The only negative point was organisation of medication supply for my father (I had to organise the supply of three items in the short term).
Otherwise, everything was excellent. Thank you staff.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Elstree Court Care Home responded to this review on 12 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I came into this care home after a three-week hospital period for at least a two-week period of respite care, longer if required.
I really enjoyed staying here. The staff and patients have been helpful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Elstree Court Care Home responded to this review on 14 Jun 2017:

Thank you for your review. So glad that you enjoyed your stay with us. I hope that you are feeling better now.

Having been here for a short time my early impressions are positive.
Management welcoming and helpful.
Staff are friendly, kind and good at their jobs.
Patients need to be understanding that carers care for many other patients at the same time and sometimes need to wait a while for non-urgent help.
The atmosphere here is quiet and tranquil and much to my liking.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Elstree Court Care Home responded to this review on 14 Jun 2017:

Thank you for your review. I am sure that you have started to settle into your new environment, it is lovely to hear that you are finding the staff friendly and I'm sure you will soon be having little jokes with them all.

I reviewed many nursing homes in the Eastbourne area recently when my mother needed to go into care. Although she has now only been there for a few weeks, I am more than satisfied that I made the right choice. The room and facilities are excellent, the staff clearly striving to treat residents (and visitors) with care and consideration. There are less expensive homes, but there are also more expensive too. There are no hidden extras here. Perfect? Not quite all the time of course, but as close as anyone could reasonably expect.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Elstree Court Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Elstree Court has been my mother's home for four years. I have always found all the staff caring and always treated my mother with great respect. It also became part of my life talking with staff and always given a warm welcome.
At the end of my mothers live they continued this care and beyond. I will always be thankful to them

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Elstree Court Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that Elstree Court provided your Mother with the best care during her stay. I will share your kind comments with the home's manager. The Bupa Customer Care Team

I would like to thank all the staff at Elstree Court Care Home for the patience, kindness and care that they gave to my mother during her stay with them and for the support and understanding they gave to the family.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Elstree Court Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us. I am so pleased that you were impressed with Elstree Court and that they supported both you and your Mother. The Bupa Customer Care Team.

I have found the home to be welcoming, caring and professionally run. All staff are excellent and my mum-in-law is receiving exceptional care in a friendly and empathetic environment. I am very happy with the choice we made for her and we are able to visit throughout the day and stay as long as we want. Thank you to everyone at Elstree.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Elstree Court Care Home responded to this review on 17 Mar 2017:

Thank you for such a lovely review. I am so pleased that you are happy with the care that your Mother-in-law is receiving and the environment she is in. I will pass on your kind words to the home manager. The Bupa Customer Care Team.

Very good, would like a lot more, 5 days a week. Excellent.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 13 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Activities coordinator is 100%, very good indeed. We miss her a lot and love her energy and enthusiasm. Wish she was giving us activities for the week not just on Wednesdays.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I'm extremely happy with exercise and activities today, the lady is very respectful and friendly. I'm happy in general.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 29 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mostly satisfied with the care and nursing provided. Feel that when new carers are employed they do not know the client's history or requirements and should be teamed with an experienced carer in the first instance.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good care and attention, good location, clean, good food, activities good.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer service administrator at Elstree Court Care Home responded to this review on 10 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All is well.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Servicies Administrator at Elstree Court Care Home responded to this review on 02 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Review went well. Nothing to complain about. Have said if anything we become concerned about between reviews, I would go and see someone in charge of any concerns. Have always felt as though talking to someone about any problems we would be listened to. All staff very helpful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father entered Elstree Court Care Home on 3/5/16 suffering from terminal cancer - although very ill, he was completely lucid. He was placed in in a very spacious, well appointed room where he felt at home. As someone who owned a dental practice for 43 years, I can recognise staff quality - Elstree Court Care Home's staff are outstanding. Caring and cheerful, they interacted wonderfully with my father and made his final weeks as good as they could have been.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Elstree Court Care Home responded to this review on 01 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Happy with constant attention to requirements. Very comfortable. Happy with food, but not very hungry. Atmosphere very restful.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This place is very very friendly. We chat and talk to one and another they make you mix well. They want to make sure that you are happy. Always I miss my hot cup of tea I really like it. Thank you all. I have my own choice of food and drink which is very good and pleasant.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Elstree Court Care Home responded to this review on 26 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother's overall care is good. She is encouraged to join in with social activities and to eat with the other residents. She needs help eating and this is given. The response time as regards her care buzzer is very good. Overall I am very happy with her care.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My parents are both in a safe and caring environment. Their every needs are catered for. Food is varied and enjoyable. Entertainment is laid on every work day with several lounges to be with company or on your own. The staff are all very friendly and visitors are always made welcome with refreshments.

How likely would you be to recommend Elstree Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

This is very important for me that what ever I need I can get here! Personally I think it is important for our limited and restrictive body movement. So you will get what you need quickly.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

We are all looked after and taken care of. Staff are very kind and helpful. Food is very good. We have plenty of activities each day.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Elstree Court Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

This is a very friendly home, all the staff are very kind and helpful. Food is very good, there are very good activities each day. We have a very nice garden.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I appreciate the care and the attention they gave me during staying in this home.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Elstree Court Care Home responded to this review on 28 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My mother was in Elstree Court nursing home from hospital for palliative and end of life care. The care and kindness and compassion she received was wonderful, staff were very helpful and kind to myself, could not fault anything, i am so glad my mother was so well looked after during the end of her life, would recommend Elstree Court to anyone including myself and my husband.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the friendly, professional service offered by the staff at Elstree Court to make my mother's final days as comfortable as possible. Thank you.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very helpful and always smiling. I have been treated with dignity at all times. The room that I am in is very comfortable and nice. The food is not to my liking, having said that I cannot chew very well which limits me in terms of what I can pick from the menu. Overall my experience has been a good one and I would recommend this care provider to friends and family.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Very happy. Staff very kind and helpful. Food good. Plenty of avtivities.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although I do not visit as much as I should, every time I am here the attention my mother gets is so good. I know mum is as happy and content as she can be.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My 95 year old mother came into Elstree Court at very short notice after two weeks in hospital, with breathing problems and generally being frail, she needed palliative care end of life care. The priority being is to make her as comfortable and as pain free as possible. The staff at Elstree Court provided this care brilliantly caring, friendly and professional. They enabled my mother to peacefully slide into death.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Husband can be difficult but all the staff treat him with great patience and are very thorough in all they do for him. Family are well informed on his treatment and are 100% behind the staff.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been in Elstree for 3 months. Consistent and loving personal care has transformed him from a paranoid, confused individual to someone happy and secure. The challenge of double incontinence has been managed with dignity and periods of doziness and difficulty with eating dealt with in a sensitive manner. It is of infinite value to him to be given respect for his language skills. The Christmas party yesterday was a delightful family occasion and he was so glad to be part of it. He was very pleased to be thanked for coming down to join in. Thank you all so much.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elstree Court is home making, I am happy here. Good dancing and good food, good atmosphere. I recommend this care home.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A very caring home, friendly staff and not only looking after my father, they look after our family. Would recommend this home to anyone. Food is lovely and also a tea or coffee to visitors as well.

How likely would you be to recommend Elstree Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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