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Elstree Court Care Home

64 Meads Road, Eastbourne, East Sussex BN20 7QJ
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I am very happy with the services provided including caring and food, cleaning, and activitiesE L(Resident / Service User)
Elstree Court Care Home, Eastbourne
Elstree Court Care Home, Eastbourne
Elstree Court Care Home, Eastbourne

Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported...  

Care Provided by Elstree Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,517 - £1,750£1,668 - £1,924
Nursing CareFrom £1,845From £2,024

Contact Elstree Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yolanda de Castro(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (16)

Elstree Court Care Home Reviews (110)

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9.6

Elstree Court Care Home has a Review Score of 9.6 (9.566) out of 10, based on 11 reviews in the last 2 years. Over all time Elstree Court Care Home has 110 reviews.

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Review from Andrew B (Son of Resident) published on 7 November 2018 Submitted via Postal Card•
Overall Experience
My mum has enjoyed staying here. She said that all the staff are friendly and helpful and would recommend to other people.

I found the management team very approachable, friendly and also the staff team made our visit to mum enjoyable.

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Review from P B (Resident / Service User) published on 7 November 2018 Submitted via Postal Card•
Overall Experience

I feel that the care provided here has benefited me so that I am able to return to some sort of normal living. The staff have all been marvellous and I am going to miss them all.

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Review from M C (Daughter of Resident) published on 9 October 2018 Submitted via Postal Card•
Overall Experience
My dad says he had an enjoyable time and the level of care was outstanding.

I (as his daughter) have noticed how kind the staff are and they treat my dad with a great deal of respect and friendliness.

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Review from Jill C (Wife of Resident) published on 6 September 2018 Submitted via Postal Card•
Overall Experience

From the moment I entered Elstree Court's front door I knew it was the right place for my dearly loved, seriously ill husband.

He was treated with love, respect and kindness. I am full of praise for the excellent care given by the wonderful staff, in his final weeks of life.

Thank you.

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Review from Frederick B (Resident / Service User) published on 15 August 2018 Submitted via Postal Card•
Overall Experience

I have been very happy there, the staff have been excellent. Thank you.

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Review from Vincent T (Resident / Service User) published on 9 August 2018 Submitted via Postal Card•
Overall Experience

Staff are excellent. Food is very good. You are all very kind.

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Review from Christopher P (Respite Resident) published on 11 July 2018 Submitted via Postal Card•
Overall Experience
Genuine warm welcome on arrival, staff ready to help settle in. Very good home cooked food - with choice.

Medication given at appropriate times. Personal care was given with patience, respect and sensitivity. Felt able to ask staff for help when needed - always polite and ready to respond. I always feel safe and secure and well cared for - good experience.

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Review from H B (Resident / Service User) published on 18 June 2018 Submitted via Postal Card•
Overall Experience

Very happy with the care.

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Review from T K (Resident / Service User) published on 18 June 2018 Submitted via Postal Card•
Overall Experience

My stay here has been a pleasant experience. I am being treated with courtesy and competence. There is an atmosphere of cheerful co-operation. The food menu is varied and nutritious.

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Review from Fiona A (Daughter of Resident) published on 11 June 2018 Submitted via Website•
Overall Experience

The experience of my Mum going into care was scary for me, it followed a stroke and I am coping with it alone.

The staff here are what makes all the difference, they truly care about my mum and despite her being given 4 days to 4 weeks to live she is actually improving 12 weeks later.

She has not been left to vegetate in bed, she is now down in the lounge in a wheelchair daily.

Minor medical needs that have come up have been spotted by staff and taken care of.

I visit daily and it feels like a second home.

Mum seems happy and very cared for which is one less worry for me.

The building and grounds are also lovely and peaceful but that’s just an aside really.

The management is also knowledgeable about mum's care and is also involved, quite a family there overall.

Sad situation but very happy.

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Review from Joyce A (Wife of Resident) published on 17 April 2018 Submitted via Postal Card•
Overall Experience

My husband has been very happy since the first day at Elstree Court. He has had nothing but kindness shown to him. Nothing is too much trouble for anyone.

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Review from P A (Son of Resident) published on 5 March 2018 Submitted via Postal Card•
Overall Experience

All in all a constructive meeting. It would be very good to see more trips out regarding minibus being provided. Everything else is a very good service.

↩Reply from Clare Sheehan, Care Advisor at Elstree Court Care Home

Thank you for your feedback. As the weather gets warmer we will be planning more outings for our Residents. We also have access to mini buses, as most of our Residents require wheelchair access and always welcome any suggestions by our Residents on new places to visit.

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Review from Lisa C (Niece of Resident) published on 27 February 2018 Submitted via Postal Card•
Overall Experience

I find Elstree Court a great home. All the staff and management are friendly and helpful. I have seen my relative improve greatly from all the support they receive from the staff. Fantastic home, fantastic staff.

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Review from Patrick M (Brother of Resident) published on 26 February 2018 Submitted via Postal Card•
Overall Experience

I'm very satisfied with the way my brother is treated by care staff.

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Review from Pamela W (Wife of Resident) published on 1 September 2017 Submitted via Postal Card•
Overall Experience
'I do like to be beside the seaside' - these words rang true on a lovely day this week. A large group of residents - with carers and nurses - enjoyed an afternoon on the promenade in glorious weather with blue skies and a calm sea.
Then came a super buffet which concluded with a gorgeous ice cream each.
Smiles beamed everywhere. This gives hearty thanks for a memorable day to such a devoted and caring staff.

God bless you all.

↩Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. I'm so glad to hear that you had a good day at the seaside and enjoyed the ice cream.

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Review from M L M (Wife of Resident) published on 1 August 2017 Submitted via Postal Card•
Overall Experience
Staff members (nurses, carers and admin) are all very helpful and friendly. Also good at giving information.
In general happy with the service.
Only comment; Occasionally might have to wait for someone to come to help.

Suggestion; All residents be given a bracelet/necklace (instead of the big alarm).

↩Reply from Jayne Duck, Customer services administator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Emma R (Daughter of Resident) published on 6 July 2017 Submitted via Postal Card•
Overall Experience
Since arriving, my father has been extremely happy with the service provided from reception to care staff.

We are welcomed with smiling faces and cheerful conversation.

↩Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. Glad to hear that your Dad is happy and has settled.

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Review from Stanley S (Resident / Service User) published on 14 June 2017 Submitted via Postal Card•
Overall Experience
I came into this care home after a three-week hospital period for at least a two-week period of respite care, longer if required.

I really enjoyed staying here. The staff and patients have been helpful.

↩Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. So glad that you enjoyed your stay with us. I hope that you are feeling better now.

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Review from Audrey R (Resident / Service User) published on 14 June 2017 Submitted via Postal Card•
Overall Experience
Having been here for a short time my early impressions are positive.
Management welcoming and helpful.
Staff are friendly, kind and good at their jobs.
Patients need to be understanding that carers care for many other patients at the same time and sometimes need to wait a while for non-urgent help.

The atmosphere here is quiet and tranquil and much to my liking.

↩Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. I am sure that you have started to settle into your new environment, it is lovely to hear that you are finding the staff friendly and I'm sure you will soon be having little jokes with them all.

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Review from J S (Son of Resident) published on 12 June 2017 Submitted via Postal Card•
Overall Experience
Overall, my father received excellent care over the 3 weeks he stayed at Elstree Court. A very homely atmosphere, with excellent attention from the staff. The only negative point was organisation of medication supply for my father (I had to organise the supply of three items in the short term).

Otherwise, everything was excellent. Thank you staff.

↩Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

  • 18 Nov 2024

    HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...

Upcoming Events

There are no upcoming events for Elstree Court Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Elstree Court Care Home.

Meet the Team (1)

Yolanda De Castro
Yolanda De CastroJob Title:Home Manager
“For me, it’s showing compassion to every Resident, taking the

time to listen and going the extra mile to support their needs.”

As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.

When asked what she enjoys most about her role, Yolanda remarked:

“I just love to see all of the Residents and staff happy to be in the home.”

Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.

If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstree Court Care Home to verify any information. View our terms and conditions. Elstree Court Care Home has an Enhanced Service -more info.