Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
Review Us
9.8 107 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.
Show Elstree Court Care Home on the Map

Care Provided by Elstree Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1424
  • Self-Funded Nursing Care: from £1748
  • RESPITE Self-Funded Residential Care: from £1566
  • RESPITE Self-Funded Nursing Care: from £1923

These prices are only a guideline, please contact Elstree Court Care Home to find out the exact price for your requirements.

Contact Elstree Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elstree Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Yolanda de Castro (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (16)

Elstree Court Care Home Reviews (107)

9.8

Elstree Court Care Home has a Review Score of 9.8 (9.846) out of 10, based on 16 reviews in the last 2 years.
Over all time Elstree Court Care Home has 107 reviews.

Overall Experience
  • 75
  • 31
  • 0
  • 1
  • 0
Date Published
  • 107
  • 2
  • 5
  • 16
  • 91
Reviewer Connection to Elstree Court Care Home
  • 30
  • 27
  • 15
  • 12
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 81-100
Review from A M (Daughter-in-law of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be welcoming, caring and professionally run. All staff are excellent and my mum-in-law is receiving exceptional care in a friendly and empathetic environment. I am very happy with the choice we made for her and we are able to visit throughout the day and stay as long as we want.
Thank you to everyone at Elstree.
Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home
Thank you for such a lovely review. I am so pleased that you are happy with the care that your Mother-in-law is receiving and the environment she is in. I will pass on your kind words to the home…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G T (Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, would like a lot more, 5 days a week. Excellent.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Activities coordinator is 100%, very good indeed. We miss her a lot and love her energy and enthusiasm. Wish she was giving us activities for the week not just on Wednesdays.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mavis S (Resident) published on 29 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm extremely happy with exercise and activities today, the lady is very respectful and friendly. I'm happy in general.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara K (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mostly satisfied with the care and nursing provided. Feel that when new carers are employed they do not know the client's history or requirements and should be teamed with an experienced carer in the first instance.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and attention, good location, clean, good food, activities good.
Reply from Jayne Duck, Customer service administrator at Elstree Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All is well.
Reply from Jayne Duck, Customer Servicies Administrator at Elstree Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Wife of Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Review went well. Nothing to complain about. Have said if anything we become concerned about between reviews, I would go and see someone in charge of any concerns. Have always felt as though talking to someone about any problems we would be listened to. All staff very helpful.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham R (Son of Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father entered Elstree Court Care Home on 3/5/16 suffering from terminal cancer - although very ill, he was completely lucid. He was placed in in a very spacious, well appointed room where he felt at home. As someone who owned a dental practice for 43 years, I can recognise staff quality - Elstree
Court Care Home's staff are outstanding. Caring and cheerful, they interacted wonderfully with my father and made his final weeks as good as they could have been.
Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James R (Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with constant attention to requirements. Very comfortable. Happy with food, but not very hungry. Atmosphere very restful.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lily B (Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is very very friendly. We chat and talk to one and another they make you mix well. They want to make sure that you are happy. Always I miss my hot cup of tea I really like it. Thank you all. I have my own choice of food and drink which is very good and pleasant.
Reply from Lydia Waller, Customer Service Administrator at Elstree Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda O (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's overall care is good. She is encouraged to join in with social activities and to eat with the other residents. She needs help eating and this is given. The response time as regards her care buzzer is very good. Overall I am very happy with her care.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary T (Daughter of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents are both in a safe and caring environment. Their every needs are catered for. Food is varied and enjoyable. Entertainment is laid on every work day with several lounges to be with company or on your own. The staff are all very friendly and visitors are always made welcome with refreshments.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harry C (Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is very important for me that what ever I need I can get here! Personally I think it is important for our limited and restrictive body movement. So you will get what you need quickly.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are all looked after and taken care of. Staff are very kind and helpful. Food is very good. We have plenty of activities each day.
Reply from Rachel Elliott, Customer Service Administrator at Elstree Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Resident) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very friendly home, all the staff are very kind and helpful. Food is very good, there are very good activities each day. We have a very nice garden.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean C (Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate the care and the attention they gave me during staying in this home.
Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Daughter of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Elstree Court nursing home from hospital for palliative and end of life care. The care and kindness and compassion she received was wonderful, staff were very helpful and kind to myself, could not fault anything, i am so glad my mother was so well looked after during the end of her
life, would recommend Elstree Court to anyone including myself and my husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John O (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the friendly, professional service offered by the staff at Elstree Court to make my mother's final days as comfortable as possible. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John S (Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Staff very kind and helpful. Food good. Plenty of avtivities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Elstree Court Care Home is calculated as follows: ( (161 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 188 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstree Court Care Home to verify any information. View our terms and conditions. Elstree Court Care Home has an Enhanced Service - more info.