Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 108 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.
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Care Provided by Elstree Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1517
  • Self-Funded Nursing Care: from £1748
  • RESPITE Self-Funded Residential Care: from £1668
  • RESPITE Self-Funded Nursing Care: from £1923

These prices are only a guideline, please contact Elstree Court Care Home to find out the exact price for your requirements.

Contact Elstree Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elstree Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yolanda de Castro (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (16)

Elstree Court Care Home Reviews (108)

9.7

Elstree Court Care Home has a Review Score of 9.7 (9.694) out of 10, based on 15 reviews in the last 2 years.
Over all time Elstree Court Care Home has 108 reviews.

Overall Experience
  • 76
  • 31
  • 0
  • 1
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Date Published
  • 108
  • 3
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  • 15
  • 93
Reviewer Connection to Elstree Court Care Home
  • 30
  • 27
  • 15
  • 12
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 21-40
Review from Sarah M (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was admitted to Elstree in September 2022 still with 'capacity' but mobility problems. He died 3 months later. He was in an attic room, with no working lift to access lower level floors where activities took place. He was bedbound. Had 2 falls and 2 hospital admissions in 2 months following
falling out of bed/chair. He was isolated in the attic room with no passing people to stimulate a once interested, intelligent man. He cried when I left him on one of my visits to him which was just so sad to experience. He was unhappy with being hoisted by certain staff. He wasn't happy at all sadly. Despite lots of emails to the manager about this issue and that issue (there were many) he wasn't able to move to a more central room on the ground floor which is what the family who pre-visited were shown where they had hoped he would be encouraged to engage in activities and talk with other residents. They were so sad when they saw where he ended up. He literally went downhill from admission.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Elstree Court Care HomeWe sincerely apologise about your concerns raised. I have reviewed the communication that we had through emails before your father’s admission to our care dated 9/08/22. I had sent photos of the room pre-admission, and you and your family agreed to proceed with the admission. It was so unfortunate that after few days of his admission our lift broke down, and it did take a while to get fixed due to the inability to obtain parts. We had put an hourly check in place for your father for his safety and wellbeing. At that time, we continued to communicate with emails and phone calls to give you an update and address your concerns. For residents that are not able to attend small group activities, we provided a 1:1 activity and in review with our communications, our activity coordinator shared with you some photos where your father was participating in a 1:1 activity. Regarding your father’s falls, he slid from his recliner chair which I did discuss with you at the time and suggested that the recliner chair was not suitable for his needs. We provided an alternative comfortable chair that was more suitable for him which did prevent further slides or falls. Unfortunately, there was a general decline in his conditions related to his medical problems. A GP had been sought to review and advised hospital admissions for further treatment. There was no evidence that suggested his death was related to any falls. Once again thank you for letting us know about your concerns, as they do help us to make improvements in our homes. I hope from my response that you feel I have appropriately responded to your concerns and acted as necessary.
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Review from David R (Son-in-law of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely coronation party in the dining room. My wife and I were invited and made to feel so welcome. Great atmosphere, live music and lots of lovely food. Thank you. The staff worked really hard to make sure everyone joined in and enjoyed themselves.
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Review from C R (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed being invited to the coronation tea party. We were made very welcome and had a happy time. Lovely coronation decorations, delicious food, live music and a happy atmosphere. Thank you for all your hard work.
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Review from S R (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Elstree Court Care Home at the end of December. After a short review period, he was moved to a large ground floor room and began to be included with other residents into the garden lounge to join in the daily activities which he takes full part in and enjoys. He says the food is
good and the carers are very good. On arrival, he was more or less bedbound and sleeping most of the day on palliative care. he is now helped to get up and dressed every day and has a new lease of life. His care has been excellent.
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Review from Karen W (Granddaughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff. Do anything for you. I had some family issues and as power of attorney had to protect my grandmother from family. The home were very empathetic to our needs, listened and acted appropriately. Lovely facilities, like home from home.
"A credit to the local community"
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Review from C P (Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident here. I must say I am very happy at the way I am looked after. The staff are caring and happy and I feel like I am part of a big family. Nothing is too much trouble and the carers are there if you need any help or if not you know you can also buzz for anything at any time. I look forward
to spending the rest of my years at Elstree.
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Review from I B (Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been satisfied with all the help that is offered. It has been a very difficult time with all the staff changes and all the masks worn etc but they do their best. It's not an easy task but am wishing for a better future for all of us.
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Review from John M (Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good and help when I need it. I love being here because I can do the things I love doing. And helping residents as well.
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Review from Roseanna E (Sister of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is cared for well. Staff are caring and attentive. Any concerns are highlighted to me and any concerns I have are addressed. Cheerful and welcoming staff.
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Review from C C (Friend of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, welcoming staff. Encouraging to the resident to participate in activities although often resistant. They show a good level of care and thought for the resident's well-being.
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Review from B A (Sister of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very friendly when I visit and my sister looks well cared for. She lacks motivation due to her depression and I know she can sometimes be difficult to manage in the way of cleaning her teeth etc. It needs special care and patience at all times and I value the fact that the carers
are kind and patient with her even though they are very often extremely busy and time is precious to them. The activities lady tries hard to get her to join in with the others but so far it has not happened - not for the want of trying on her behalf.
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Review from E L (Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the services provided including caring and food, cleaning, and activities. All the staff are friendly.
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Review from Finn M (Grandson of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm blown away by your kindness and thoughtfulness. You look after my gran with love, and I am humbled by this. It is so important to know your family is being cared for in such a good way! Thank you, an infinitely. Also, the food is amazing.
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Review from Philip W (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always been happy with Mam being at Elstree Court. The friendly staff have always been welcoming, however busy they have been. A very clean nursing home with good facilities. The food always looks well presented and Mam always commented on it when she could. Keep up the good work Elstree Court.
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Review from S M (Sister of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother appears to have settled well in Elstree Court, he has praise for the carers and enjoys the food made available to him. However, my sister and I have found ourselves having to approach the care staff with issues that should have been noticed by them. The point is that if we were not advocates
for him, would these issues be overlooked?
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Elstree Court Care HomeThank you for your kind comments regarding the home, and we are sorry that not everything was as expected. Thank you for meeting with me to discuss the issues and we are pleased that your brother is settled, is happy, and that the issues are now resolved. If there is anything else that you would like to discuss then please feel free to contact me, I look forward to seeing you in the home again soon.
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Review from Cherry S (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very welcoming and homely. I liver over 320 miles away and I can rest assured that my mother is happy and thriving at Elstree Court Care Home. This is my first visit to see my mum since the Covid pandemic and I can honestly say she is receiving the best care and attention.
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Review from A M (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is happy with the care provided at Elstree Court. She says the staff are always kind and considerate. She has a large and pleasant room. I visit her on most days and I am always made very welcome by the kind and friendly staff.
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Review from T B (Son of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Even though my parents were only at Elstree Court for a few months they were both treated with respect and dignity. The staff are first class and do an amazing.
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Review from R S (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole staff - managers' nurses, carers, chefs and housekeeping are lovely, warm and really work together as a team. This means the residents benefit from a cohesive workforce. They were marvellous to my mother. Thank you.
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Review from B N (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, everyone so helpful.
Food is great.
Room great and clean.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Elstree Court Care Home is calculated as follows: ( (147 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstree Court Care Home to verify any information. View our terms and conditions. Elstree Court Care Home has an Enhanced Service - more info.