Search...

Glottenham Manor

Bishops Lane, Robertsbridge, East Sussex TN32 5EB
Glottenham Manor Logo
Jobs
Glottenham Manor logo
Glottenham Manor, Robertsbridge
Glottenham Manor, Robertsbridge
Glottenham Manor, Robertsbridge

Glottenham Manor makes the most of picturesque Wealden countryside in order to achieve pleasant and satisfying care provision, privately run and with the addition of home-cooking.

A converted nineteenth century manor house, residents enjoy a spacious interior and stylish living environment, fully-resourced for modern care and boasting excellent gardens for nature lovers. The home benefits from its own hairdressing room.

The home has strong relationships with local authorities and other health services, with staff fully-trained and up-to-date with a constantly evolving care sector.

Care Provided by Glottenham Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,780 - £1,780£1,780 - £1,780
Nursing Care£1,780 - £1,780£1,779 - £1,780

Contact Glottenham Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Chris Butcher(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (9)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • An open visiting policy is in place.

Parking

  • A large car park is available to the front of the nursing home

Glottenham Manor Reviews (22)

Submit a Review
7.6

Glottenham Manor has a Review Score of 7.6 (7.645) out of 10, based on 1 reviews in the last 2 years. Over all time Glottenham Manor has 22 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Glottenham Manor
Loading...
Showing 22 reviews matching selected criteria
Review from David S (Son of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

We manage to visit Mum for 2 weeks every couple of months due to distance. Little communication between times ie: phone, lack of dexterity re: hands/hearing/sight. Mum usually appearing to be content with her lot despite being a loner. For a country lass, it is obviously hard to be in her sat in a chair situation. Staff appear welcoming/happy with several having been incumbent for many a year. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Marjorie A (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Mum seems very happy and contented is well looked after and the staff are very polite and pleasant nothing is too much trouble.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
Review from J T (Son of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience
My dad used Glottenham for a 2 week respite stay.

He had no complaints, enjoyed the food, staff were friendly and treated him with care and dignity. I was asked about his daily routine to ensure he was comfortable. In short Glottenham will be the place he will go on his respite.

Reply from Christine Butcher, Manager at Glottenham Manor

We look forward to welcoming your dad back for his next respite stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Wendy H (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience

This is Mum's second nursing home, she is so much happier here. The meals are amazing, if not a little on the large size. All staff members I have met are extremely pleasant and polite, nothing is too much trouble for them. A doctor visits the home weekly which is nice. I asked Mum if she likes it here, she said, yes, they are looking after me very well...

Reply from Christine Butcher, Manager at Glottenham Manor

Thank you for your positive review, we are always happy to hear that our residents are settled and happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Husband of Resident) published on 16 November 2023 Submitted via Postal Card
Overall Experience

My wife is very happy and content at the home. She gets on well with all of the carers. I have always found the staff very helpful and co-operative.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Son of Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience

The home is very pleasant with very friendly staff running the home as well as caring for the residents. The food is all cooked there and is like home cooking. They have many functions to keep the residents happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kenneth D (Respite Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience

I was well looked after during my short stay. I was both comfortable and warm. The cuisine was excellent, especially Friday's special of sausage and chips (yummy). I found all the staff both nurses and carers very friendly and good to chat with. The manager was also very friendly and helped me keep in contact with my wife who was a short-stay patient in a local hospital. The gentleman who looks after the maintenance also popped in for the odd chat during his tea breaks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D W (Son of Resident) published on 7 September 2023 Submitted via Website
Overall Experience
Terrible place. I would not recommend this home one bit. Most of the individual staff here are great, with a couple of exceptions, but the management is appalling. Complete lack of on-site management staff, a lack of any accountability and an incompetent area manager. A call bell system that didn’t work for 3 months and several safeguarding issues that had to be brought to the attention of the CQC and the local authority, both of which I believe still have open investigations for not only this site but the whole Brighthelm group.
My elderly mother has been in this place for 2 years and it has rapidly gone downhill to the extent that we got an expedited move to another home based around safeguarding issues.
If you have any other choice, take it.

The owner should be ashamed of this shambles!

Reply from Samantha Pryce, Admin at Glottenham Manor
Thank you for your review.

The home would like to apologize for the time that the call bell system was out of action in some of the bedrooms (which was actually 7-8 weeks not 3 months as stated). Your family was given an alternative call bell in an empty room close by and you were also offered a...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from William H (Husband of Resident) published on 29 January 2021 Submitted via Website
Overall Experience

My wife has always received first class, caring attention and we have no cause to complain about anything. I would recommend Glottenham Manor to anyone needing such a service. It is no fault of the Home that visiting is not possible but know that "normal" visiting will resume as soon as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martyn C (Friend of Resident) published on 25 February 2020 Submitted via Website
Overall Experience
Glottenham Manor has proved an excellent choice for a longstanding friend.
She has settled in and is well cared for by staff who are always on hand to help and assist.
The food is home-cooked and of good quality.

This nursing home is well run, and I would definitely recommend their services in a beautiful country setting.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie M (Niece of Resident) published on 13 January 2020 Submitted via Website
Overall Experience

We are extremely pleased with the personal care our aunt receives. The staff are kind, friendly and approachable. We couldn't be happier. The premises are always clean with fresh flowers always on display, Events take place regularly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather H (Daughter of Resident) published on 26 September 2019 Submitted via Website
Overall Experience
There is no way of putting into words, the thanks I wish to pass onto Glottenham Manor staff for the genuine love and care they showed to my mother in the short time she was with them. There is no way of "faking" the bond they established over just a few months, not just with my mum, but with myself and all her visitors. Humour, patience and tenderness in abundance. I have nothing but admiration for the entire team from chef, to carers, office staff and the joyfully exuberant resident cat "Pickles" who stayed to the very end on my mum's bed. What more could you ask for at such a momentous "stage".

It is a difficult, anxious time when a loved one has to leave your home to go into care and horror stories abound of wrong decisions and unhappiness. Now I know my mum was an "easy person" and not challenged by dementia and to her credit, she always did her very best to have a smile on her face, but I never doubted that Glottenham Manor was the very best place for her to see out her final days.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Jennie B (Sister of Resident) published on 24 April 2019 Submitted via Postal Card
Overall Experience
My brother was referred to Glottenham Manor. I am so pleased as I didn't think it could be better. the staff are always pleasant and support me, my brother is well cared for, food seems excellent and it always smells fresh.
There is always a warm welcome for visitors too.

Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S B (Son of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

We are very pleased with the nursing care that my father receives from the care home. The staff are always friendly and helpful and look after my father extremely well. Dad's room is well equipped and pleasant for him and is always kept very clean, neat and tidy, as is the rest of the home. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Amanda F (Daughter of Resident) published on 6 February 2019 Submitted via Website
Overall Experience

I cannot thank the staff enough for the care they give my Mum. Mum says she feels safe, secure, happy and loved by the staff, I'm confident that she is being well cared for when I'm not visiting, my Mum enjoys the activities and entertainment. I feel so blessed that my Mum has found such a lovely place to call home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Wife of Resident) published on 20 December 2018 Submitted via Postal Card
Overall Experience
Although my husband was only in Glottenham for two months, during that time the care and compassion he received was second to none.
The manager and staff were always welcoming and the home was warm and clean.

I would recommend Glottenham one hundred per cent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eric G (Son of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

My father had a very nice room which was always well maintained, clean and tidy. His medical and emotional needs were always taken care of in a professional, caring way. He was treated with dignity and respect at all times and we were welcomed warmly whenever we visited. When my father was admitted to the home in January 2017 he was in a poor state but with their care and attention, his health improved significantly. He was looked after well until he passed away on Sunday, October 14th.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol S (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience

As soon as Mum met the manager she felt human (after a previous bad experience in another home), she was treated with dignity and respect. When she arrived at Glottenham it was everything that was promised. It was warm and welcoming, the staff were happy and very empathetic. She was made to feel that her needs mattered. This attitude shone through all the time she was a resident, even the cat was friendly. As a family, we were so sorry that Mum left to go home because in the hands of the home care system she is badly let down. It's only a matter of time before Mum, at 89 years, is back into a care home. We all hope it's going to be Glottenham.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Jane G (Daughter of Resident) published on 19 October 2018 Submitted via Website
Overall Experience

The manageress and her amazing team of staff nurses, care assistants, cleaners, cooks and the handyman all made my mother's stay a great experience, returning her smile after her previous poor experience in a nursing home. Nothing is too much and everyone goes out of their way to ensure their dignity and quality of life is as good as it can be.

The best words to describe the team at Glottenham Manor are: warm, welcoming, friendly, kind, caring and professional and they should all be very proud of the wonderful treatment they give. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Diane H (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience
Our father has been in three other homes and now we are so happy with the care. He is showered, nails clean, just always looks fresh.
He is bed-ridden, but they get him up to be with other residents. The staff are very caring.
Good food which our father always eats.
We have no complaints about his care at all.

Just a lovely home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Glottenham Manor.

Upcoming Events

There are no upcoming events for Glottenham Manor.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Glottenham Manor.

Accreditations

There are no accreditations posted yet for Glottenham Manor.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Glottenham Manor

What types of Care is Glottenham Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Glottenham Manor have?

There are 47 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Glottenham Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Glottenham Manor to the centre of Robertsbridge?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glottenham Manor to verify any information. View our terms and conditions. Glottenham Manor has an Enhanced Service -more info.