The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.3 88 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.
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Care Provided by The Laurels Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Nursing Care: £1250 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1700
  • RESPITE Self-Funded Nursing Care: £1250 – £1700

These prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements.

Contact The Laurels Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Laurels Care Centre to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Laurels Nursing Home (Hastings) Ltd
  • Privately Owned

Person in Charge

  • Sara Phillips (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.

Parking

  • Free parking is available on site.

The Laurels Care Centre Reviews (88)

9.3

The Laurels Care Centre has a Review Score of 9.3 (9.254) out of 10, based on 12 reviews in the last 2 years.
Over all time The Laurels Care Centre has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to The Laurels Care Centre
  • 33
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  • 2
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  • 1
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Total of 88, showing 81-88
Review from L M (Friend of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a close friend of my mothers regularly and am very pleased to see how happy she is. She always looks well cared for and well fed. The staff are very kind and attentive and the management all extremely approachable.
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Review from Peter L (Partner of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With one exception, the staff are welcoming and friendly. Appropriate security measures are in place and even though I do not frequently visit, I am recognised and greeted by name.
The nursing care always appears to a high standard.
The residents are usually moved to a lounge for the morning and
lunch times. I usually read the nursing notes and check for personal cleanliness. I have no reasons to doubt that the personal care and attention is to a high standard. The matron is always available to discuss my partner's condition and well-being.
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Review from Howard S (Son of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well cared for by staff who make time for her needs and build a personal relationship.In addition the nursing staff are highly professional and provide a caring and expert service. All the staff at The Laurels also make an effort to get to know friends and family and make us all welcome.
I remain fully confident that my mother is very well cared for and happy.
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Review from J A (Husband of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was and am extremely impressed with The Laurels staff and service are truly wonderful and my wife is looked after in a fantastic way.
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Review from J D (Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel comfortable and safe here, I do not require a lot of help and feel it is rather expensive for what I receive. However I like all the carers, nurses and trust them completely. I believe they genuinely enjoy their jobs, though they sometimes feel overworked and underpaid.


The food is good but

boring and certainly too much on the plate. We have two activities co-ordinators to play games etc. They are very helpful and understanding and fun. I would and do recommend this home knowing residents are safe and comfortable here. People in wheelchairs seldom go out but they aim on improving that this year. We have a large attractive patio used always in good weather.
Reply from Sally Bossom, Commercial Coordinator at The Laurels Care CentreWe always actively encourage constructive criticism from residents, visitors and families as regards all aspects of our service including the meals provided. Seasoning can not always be added to food prior to serving as we do have to cater for a wide range of dietary needs but we always ensure it is available at the meal tables as appropriate. As a 24 hour nursing care provider we will not always be a cost effective option for individuals not requiring nursing care initially and we advise prospective residents accordingly, however we always have to respect the decision they make as to where they would ultimately like to stay.

We do feel that the excellent care provided at the Laurels does represent real value for money and that our team are second to none.
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Review from Marguerite (Wife of Resident) published on 20 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who is terminally ill, was admitted in December. From the start, he has been treated with the utmost dignity and professionalism. The highly-trained nursing staff are managing his palliative care with such professionalism and tenderness that he is currently very comfortable. The staff ensure
that the care is totally tailored to his needs and desires. In this regard, I must mention the exceptional quality of the food prepared for him, and indeed for myself and my son, for we can eat lunch with him whenever we want. This means that we can continue to enjoy family life together. The staff keep me fully informed of the situation and indeed are always keen to ensure that my welfare is also considered. In short, this is a superb home.
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Review from Bev (Daughter-in-law of Resident) published on 28 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to The Laurels when, following several falls and increasing frailness, it was clear she was not safe at home any longer. We did not, at that time think she would be with us much longer. However, twelve months on and now aged 95 she is doing well and this is due to the excellent staff
at The Laurels. We are so pleased with her care and she is safe and settled, and happy, which is so important. We can visit whenever we like and are always made welcome. I can, and have, recommended this nursing home, as it was recommended to me. Lovely place!
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Review from Kennth M (Brother of Resident) published on 25 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels Nursing Home in my opinion cannot be faulted in any way. Excellent care throughout, staff are caring and professional with charming dispositions always. I recommend The Laurels to all who need nursing requirements.
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Current Review Score: 9.3 (9.254)

Overview of Review Score

The Review Score of 9.3 (9.254) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.479 for The Laurels Care Centre is calculated as follows: ( (108 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 140 Ratings = 4.479
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Sara

Sara Phillips

Job Title: Home Manager Joined: 2024

I joined the Laurels in October 2024. I have over 12 years of experience in Healthcare management. I am a Registered nurse with over 20 years of experience. I have had a variety of management roles both in health and in social care.

Louise

Louise Newton

Job Title: Deputy Manager Joined: 2023

Louise has been the Deputy Manager at the Laurels since 2023. She has 21 years of experience in the care industry, working in various settings including dementia care, hospitals and domiciliary care. Louise has extensive knowledge and experience in dementia care and end-of-life care.

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