The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.6 88 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.
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Care Provided by The Laurels Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Nursing Care: £1250 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1700
  • RESPITE Self-Funded Nursing Care: £1250 – £1700

These prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Laurels Nursing Home (Hastings) Ltd

Person in Charge

  • Sara Phillips (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.

Parking

  • Free parking is available on site.

The Laurels Care Centre Reviews (88)

9.6

The Laurels Care Centre has a Review Score of 9.6 (9.563) out of 10, based on 15 reviews in the last 2 years.
Over all time The Laurels Care Centre has 88 reviews.

Overall Experience
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Reviewer Connection to The Laurels Care Centre
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Review from David C (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very pleased with the care he received during his stay.
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Review from Fiona W (Goddaughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so grateful that The Laurels was recommended to me especially as I do not live in Sussex so local knowledge was limited. I am a trustee for a retirement home and have a recently retired nurses hat on. My first impressions of The Laurels was very positive, the building, but more importantly the
staff, particularly the matron. Since visiting and becoming more acquainted, nothing is too much trouble for the staff, they are always welcoming, abundant smiles and I feel they all enjoy working there. They show respect and dignity to their residents, there is a calm but cheerful atmosphere in an immaculate environment and gardens. Just a small observation and request, maybe more consistent thought could be given to the kind of music that is played in the sitting room. It is a generational thing and, of course, no type fits all, but appropriate music can be such a pleasure. Thank you so much for all your wonderful supportive care which is even more reassuring when not living close.
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Review from Kevin B (Son of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels provides an excellent setting with really caring staff.


We appreciate the 24/7 access, so bringing Mum home for New Year's Eve is not a problem.

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Review from Simon F (Power of Attorney of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels appears to be a well-run nursing home in mainly modern facilities. The staff always seem to be very busy and sometimes the resident’s alarms do appear to be sounding for some time, presumably because staff are tied up elsewhere. The staff all seem very pleasant & my uncle appears to be happy
there.
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Review from Pat H (Daughter of Resident) published on 4 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here a couple of months and we are very pleased with the home. In that time she has looked so cared for and so clean and each day is eating well. I have no worries about how it will continue. The staff and each one are brilliant.
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Review from Kathleen S (Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good and friendly.
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Review from Sharon O (Daughter of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic nursing home. All staff caring and kind. I would recommend this home.
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Review from Terry S (Daughter of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Laurels Nursing Home since May 2017. I am very happy with the overall level of care.
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Review from Patricia H (Friend of Resident) published on 3 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been regularly visiting a friend at The Laurels since their arrival and I have been very happy to see various activities taking place, especially in the run-up to Christmas. Activities were listed for residents and family in their special Christmas brochure, which contains events such as a pantomime,
Xmas sing-along, several choirs and a puppet show, which I attended and the residents seemed to thoroughly enjoy. Staff are always good-humoured and professional and my friend is well cared for. The atmosphere is welcoming and caring.
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Review from Beatrice L (Resident) assisted by family/friend published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care I receive but I am concerned about the length of time it takes for any medical procedures or advice to be acted upon or even disclosed.
Reply from Sally Bossom, Business Administration Manager at The Laurels Care Centre
Our local GP visits the home every two weeks and deals with non-urgent medical matters during his round and we have found this to be a very effective way of maintaining good continuity of care for all…read more
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Review from C P (Daughter of Resident) published on 26 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delightful surroundings complemented by courtesy of staff to visitors/residents. Staff try to relate to residents in a caring, compassionate way, mindful of confidentiality and professional in care.


Variety of services (hair etc) available, activities are appropriate and vaired, enjoyment is evident.

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Review from H K (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always approachable and friendly. My mother is well looked after and I feel reassured that she is being cared for.
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Review from Bill D (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was referred to The Laurels Nursing Home in February 2017 and sadly passed away in July 2017. He was not an easy man to look after as he was suffering from prostate cancer which he had fought for nine years but The Laurels did a fantastic job and gave him pleasure and dignity. We can not thank
The Laurels enough.
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Review from J H (Wife of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent his last 5 dying days in this nursing home.
The family were very pleased with the way he was cared for and the staff most sympathetic to me and the family.
During this traumatic time, I would personally choose this venue if it were for myself.
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Review from Jan L (Niece of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I brought my uncle down from Basingstoke after he had a severe stroke. He spent the last 3 months of his life at The Laurels.


He was happy and everyone there was lovely to both him and myself. It was a lovely end to a very long and happy life (97 years). Thank you to all at The Laurels.

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Review from K T (Daughter-in-law of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, well kept and cared for, very clean and good facilities. Staff are excellent and always smiling and friendly and always speak to you in the corridors etc. Always popping in to make sure Mum is OK and not needing anything. I think we were very lucky to be offered a place there for her.
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Review from Gail O (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with The Laurels Nursing Home. Had to transfer dad from another home which was closing and The Laurels Nursing Home is a million times better. The only thing dad complains about is that he has lost some of his Freeview channels on his TV! If they could sort that out then it would be
perfect!
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Review from Zack P (Grandson of Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather came to The Laurels Nursing Home from the hospital 2 months ago. He suffered a broken hip and only started to recover since he came here. Staff are very caring and help him with all his needs in a very friendly manner. I am very pleased that he is being cared for so well.
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Review from Gill A (Daughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved in to the Laurels just over a year ago and continues to be very well cared for as his health and independence declines. He enjoys the meals and we are pleased that he spends some time in the lounge each day, particularly as he is now unable to mobilise independently.
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Review from Robert Y (Brother of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was confined to a wheelchair for her last 5 years, she also had senile dementia and had to be moved to a Nursing Home towards the end of her life. While she was only at The Laurels for about the last 3 months of her life and she was unable to use some of the facilities the staff made her comfortable
to the end. We always found the staff very helpful and friendly.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for The Laurels Care Centre is calculated as follows: ( (139 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 174 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

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