The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.6 87 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Nursing Care: £1250 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1700
  • RESPITE Self-Funded Nursing Care: £1250 – £1700

These prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Laurels Nursing Home (Hastings) Ltd

Person in charge

  • Sara Phillips (Manager)

Local Authority / Social Services

Admission Criteria

  • Private / Social Services / NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (39)

Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.

Parking

  • Free parking is available on site.

The Laurels Care Centre Reviews (87)

Total of 87, showing 41-60
9.6

The Laurels Care Centre has a Review Score of 9.6 (9.614) out of 10, based on 19 reviews in the last 2 years. Over all time The Laurels Care Centre has 87 reviews.

Overall Experience

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Review from James C (Husband of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had several instances where communication has been an issue between myself and the management, I find that sometimes you are not listened to or ignored completely. My wife's personal items such as pyjamas, towels and face flannels are constantly disappearing, an issue which I expect happens
in a lot of care homes, but it is never the less annoying. On one occasion I was charged for something which my wife had neither had or required. When I questioned this I was told it was a mistake, on another I was not told that my wife required more toiletries so had to rush out and get replacements. I feel that these items should have been included by the home anyway as the room rates are quite high. I cannot fault however the attention to detail of the nursing side of the home, I am always informed of problems that my wife has had whether it be with medication, falls or her general well being.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for your review. It is disappointing to hear your thoughts on communication. We do always endeavour listen to the families and friends of our residents and respond as quickly as possible to any queries. Our laundry runs 7 days a week and we ensure that residents have fresh towels, face flannels, and clothing every day, which does mean that items are not always in the resident's bedroom due to the need to launder on a daily basis. Toiletries are generally provided by families, however, we can provide a toiletry bag at a reasonable cost if it's easier for loved ones. It's good to hear your positive view of our nursing practices at The Laurels and that you are being kept well informed.

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Review from Claire L (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff and management. Clean and tidy, fresh smelling home with lovely decor. My mum is very well looked after and all her needs are met in a person-centred way. Thank you to all at The Laurels.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your kind review. It's always good to hear that families are happy with our home and a boost to our team to hear it.

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Review from Patrick S (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of prostate cancer eleven years ago (PSA 1301) I was admitted to the Laurels Nursing Home in January 2022 - fast track discharge from the hospital - this further to extensive radiotherapy, chemotherapy and four major operations. I wish to place on record that care and social interaction
with the staff has been exemplary, quite beyond reproach. It has been much appreciated by me when contemplating a new chapter of life cycle. Very many thanks.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your very kind review. We always appreciate feedback and it's lovely to hear about your positive experience.

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Review from Stella B (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was exemplary. Caring, compassionate staff dealt with my mother with kindness and dignity. Very high standard of decoration throughout but my mother's room needs redecoratingng/furnishing.

Reply from Manager at The Laurels Care Centre

Thank you very much for your kind comments. We do refurbish rooms as they become vacant and appreciate your comments, which will help us to review the decoration and furnishing of the room when this is done.

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Review from C P (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was admitted to the Laurels from hospital, it was with the expectation that she would not live more than a few months. I believe that the fact that she exceeded that expectation by 18 months is testament to the standard of care that she received. For much of that time, unfortunately,
it was not possible to visit her because of covid restrictions. However, when I did visit, it was clear that she was in very good hands. She had a bright airy room and both she, her clothes and her surroundings were clean. She was comfortable, despite being bed-bound for most of the time. Whenever I spoke to staff either face to face, on the phone, or during video calls, there was evidence of friendly affection towards my mum. I know I made the right choice in selecting the Laurels as the place to care for my mum, once we made the decision that we could no longer look after her ourselves. I highly recommend them to families looking for a friendly, professional nursing home for their loved one.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It was our pleasure to care for your mother and we thank you for your very kind words and recommendation. Best wishes.

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Review from Toni S (Niece of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunty was well looked after here. I live up north and it was hard for me to get to her but the Laurels home never dismissed the telephone. Every week I would ring her and speak to her, she was always surprised to hear my voice (it was always 'hello treasure'). When I had the chance to see her, it
was very warm and welcoming. I work in a care home myself and I know how hard it is for family members to see their loved ones in a home. For me, this was easy here. She was looked after when I went to see her and she was always smiling and happy. Unfortunately, we lost her in December 2020, knowing she had people who looked after her there for her last moments was peace of mind. Thank you for your hard work and the care you show to your residents.

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Review from Annabel D (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's care has been excellent, and the team are all very friendly and approachable. Dad has settled in well and is enjoying life at The Laurels.

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Review from Pamela T (Power of Attorney of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been able to visit the resident concerned twice this month having not been able to visit for several months. I was most impressed by how well things were organised and how well cared for she is, considering the current lockdown situation. Life seemed to be carrying on much as usual, which is
very reassuring to relatives of residents.

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Review from K B (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care whilst in The Laurels for the past two and a half years. The staff are very caring, one lady, in particular, has been amazing and during the lockdown, she has regularly been in touch to ensure we can 'facetime'.

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Review from C H (Son of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home had a relaxed but well-ordered feel to it. The staff were very caring for my mother and would always take time to explain to me how my mother was progressing. The staff also provided me with support and advice as to her deteriorating condition and what I should expect. Very thoughtful staff
at all levels of the organisation.

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Review from Sam (Friend of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional Home, caring staff, great food, very warm and friendly. I would recommend this Home to anyone.

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Review from Liz G (Sister of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank The Laurels team enough for the love and care and attention to detail that they showed as they cared for my sister in her last weeks. They welcomed us as we stuck up pictures, and brought in familiar furnishings and comforting reminders of home. They helped to facilitate long-distance
relationships - thinking through options. They were so kind to my sister and to our whole family. Thank you.

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Review from Karen R (Friend of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here a few years now and is very happy. She is well looked after and this is the best place she could have come to. I have always found it very clean and all the staff are extremely friendly and helpful and I would highly recommend it to anyone.

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Review from S T (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful to everyone at The Laurels Nursing Home for the support they gave to us as a family and the wonderful care they gave to our mum. It was a difficult time for us all, and a compassionate and sensitive experience of residential care.

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Review from P T (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels has been a home from home for my mother and the kindness, professionalism and care of the staff has been exemplary. I have seen all residents treated with dignity and compassion and family and visitors greeted with warmth and friendliness. What a joy it has been to get to know the staff.
They will always have a special place in my mum's affections and in mine. With profound gratitude to all who work in the Laurels. You are all fantastic.

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Review from Samantha H (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels have been amazing at looking after my dad, he has only recently become a resident and loves it already.
All the staff are so welcoming and caring and always respond quickly when something is needed.
The home offers great activities to keep all residents occupied!
Would highly recommend
for anyone looking at a nursing home for their family/ friend.

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Review from Chris C (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred out of hospital into the wonderful care of all the staff at The Laurels. He was treated with the utmost care and compassion, as were his whole family. Thank you for making such a difficult time, a lot easier for us all.

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Review from Maggie W (Friend of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend in The Laurels he can be a very difficult man sometimes and I feel the staff are really tolerant towards him. I think The Laurels is a very good place to be, peaceful and happy. I feel that at the end of life The Laurels is a caring, compassionate nursing home.

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Review from Pamela G (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with great kindness and compassion over the 3 year period she was at the home, suffering from increasing dementia and other health-related problems. She was well fed and hydrated right to the end, peacefully passing away this month. I am grateful to the staff who treated her so
well. It was such a relief to see she was so well cared for. I would have no hesitation in recommending The Laurels.

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Review from David C (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very pleased with the care he received during his stay.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for The Laurels Care Centre is calculated as follows: ( (177 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 220 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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