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The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.
Care at the Laurels is overseen by a...
Care Provided by The Laurels Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Laurels Care Centre for full pricing details and T&Cs.
Contact The Laurels Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- The Laurels Nursing Home (Hastings) Ltd
- Private Owned
Person in charge
- Sara Phillips (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (39)
Visiting
- The home have an open visiting policy, relatives can visit with out an appointment.
Parking
- Free parking is available on site.
The Laurels Care Centre Reviews (90)
The Laurels Care Centre has a Review Score of 8.7 (8.711) out of 10, based on 9 reviews in the last 2 years.
Over all time The Laurels Care Centre has 90 reviews.
Mam always seemed happy when we visited her. The staff were always polite and friendly to her and us. We can't thank you all enough for the care she was given.
It's great to read your kind words and views on the care your mother received at The Laurels. Thank you so much for taking the time to review our service.
If you need a nursing home look no further than The Laurels Nursing Home. It is well-led by the manager. All the staff keep updated and are very knowledgable. I felt they really knew my dad and were sensitive to his needs both physically and emotionally. As relatives, we were well supported by friendly helpful staff and felt part of a family. When dad died we were treated with dignity and sensitivity until the very end for which we are so grateful and always will be.
Thank you for this lovely review and for sharing your personal experience of The Laurels. It was our privilege and pleasure to care for your father and to have the opportunity to get to know you as a family. Our best wishes.
I know that my mother is well looked after and that she is safe and being cared for, what more could you wish for? Thank you to all staff at The Laurels.
It's great to hear your views about The Laurels and gratifying to know your views about the good care your mother is receiving. Thank you for taking the time to review The Laurels.
I always found the staff very good and when I ask my friend he says the food is excellent. I have joined him in the lounge on occasion and enjoyed the entertainment. One negative, have to wait a long time at weekends to enter as no one hears the bell.
Thanks so much for taking the time to write your review. It's great to hear your positive experience. We are sorry for any delays in answering the door to visitors outside of office hours and will try to improve this.
Mum has been a resident at The Laurels Nursing Home since December 2021 and has received great care. She is very happy there. The staff are great and always acknowledge me when I visit. I do feel the room could be in a slightly better decorative order.
Many thanks for your review. It's good to hear that your mother is happy and it's our pleasure to care for her at The Laurels. We were not aware of any issues with the decor of the room but will review this immediately and ensure that everything is resolved for her.
The staff create a happy and inclusive atmosphere, whilst ensuring their resident's care needs are met. As a family, we are so happy with Nan's care and do not worry if we are unable to visit.
Thank you for your review of The Laurels. We aim to make daily life as happy and rewarding as possible for our residents. It's great to hear your positive experience.
The care of my mum since her arrival has been fantastic. All staff have been helpful and approachable and the room is always clean and tidy.
It's great to hear that you have had such a positive experience at The Laurels. Thank you very much for your kind review.
My mother was 102 in June and she was delighted when the staff came and sang to her with a lovely soft cake which she was able to eat. I'm really pleased to say that my mother is very well cared for. She tells me she is happy here and that the staff are lovely to her. It is reassuring for all the family to know she is here safe and sound in her closing years.
It's our pleasure to care for your mother here at The Laurels. It's our privilege to support her. Thank you very much for your kind words.
Very calming and relaxing environment. Clean and friendly.
Thank you very much for taking the time to submit your response. It's good to hear your views.
The staff at The Laurels are highly professional, they care about the residents and show compassion and due diligence to all relatives and friends who visit. If you have any concerns they deal with them straight away and have good communication with you. The activities they provide are relevant to all residents and are inclusive to all. I would highly recommend The Laurels to anyone.
Thank you very much for taking the time to give your views. It's very good to hear about your positive experience at The Laurels.
My only critical comment relates to clothing. My relative has often been inappropriately dressed e.g. top only and pants, not dignified. She has clothes and nightwear. As my relative has a tendency to push off the sheets and her room has quite a bit of 'traffic' past the door, I do not like to see her in knickers/pad exposed. At least a nightie covers her up a bit. I have complained on quite a number of occasions, better these past few months. My relative really enjoys the food and the staff are friendly.
Many thanks for taking the time to write your review. I'm sorry to hear that you have been dissatisfied regarding your relative's clothing when she is in bed. Unfortunately, she does choose to remove clothing at times but all staff are aware of the need to assist her to re-dress fully each time....
This was my first visit. I must say I found it very welcoming and friendly. I was made a cup of tea while visiting my cousin and she looked very happy and comfortable. I liked how you can just turn up without ringing. Thank you.
I'm so pleased that you enjoyed your first visit to The Laurels. We always aim to be welcoming and value family and friend visits which benefit our residents so much. Thank you.
My uncle is very well looked after here, I have seen a massive change in his mood, his spirits have lifted and he loves getting involved in the activities. He loves the food, tastes lovely, has variety and is presented well. His room is always very clean when I visit, the home is just so beautiful. The manager is very approachable, warm and friendly and always has time for us. We as a family are very happy he has settled in here.
So good to hear your positive views about The Laurels and our team. It's our pleasure to care for residents in their time with us and always lovely to hear your views. Thank you.
Very good, everyone is so nice and welcoming. Can't fault the home at all.
Thank you for your kind words about our service. We are proud of what we do and it's always great to hear the experiences and views of those using the service and their loved ones.
The Laurels Nursing Home has been welcoming from day one. Residents are individuals, not numbers. Questions have been answered promptly and I feel I have been kept informed of events when necessary. My partner and I had a civil partnership ceremony at The Laurels in February and the staff made the whole occasion a pleasure.
We really appreciate you taking the time to share your views of The Laurels and are very happy to hear your positive experiences. Thank you!
Mum has been in The Laurels Nursing Home since the end of September 2022. She is very happy, the staff are amazing and nothing is too much trouble. The meals are great, if not a little too large for Mum. In Mum's words, 'they are treating me well, they talk to me like an adult.' I don't think we would find a better home for Mum. I have asked the office staff lots of questions over the months and they are always happy to take the time to answer and make sure I understand. Thank you all!
It's lovely to hear such positive views from you and your mother. Thank you so much for sharing your thoughts. I'm proud of the team here and it's gratifying to hear that your mum is receiving the care she wishes and deserves.
My mother came to the home suffering from worsening cancer which meant I was no longer able to care adequately for her at home. The room is lovely and well-equipped, and the food has been excellent. More importantly, the staff seem to genuinely care about the residents and their comfort. Mum is happy she came here.
It's very gratifying to hear about the positive experience of your mother and the family. Thank you very much for sharing this review. It was our privilege to care for her.
I was very pleased with the care of my godmother who was in the care of the current manager, clinical lead nurse and indeed the whole team at The Laurels. Due to covid and living a long way fro m The Laurels, it took a while to familiarise myself with the team. This is a team that listened to me and supported my godmother in her final days.
Your kind words are much appreciated and have been shared with our Team at The Laurels. Thank you for taking the time to review our service.
I would like to express my sincere thanks for the exemplary care shown to my father by the entire team at The Laurels Care Home in Hastings. I am so grateful his last 5 months were spent in the Laurels rather than in hospital. They helped to facilitate long-distance relationships - thinking through options. They showed compassion, friendliness, even offering support and advice and nothing seemed too much for them. I would highly recommend The Laurels Care Home Thank you from the bottom of my heart.
Thank you so much for your very kind words. It was our pleasure to care for your father at The Laurels and I'm so happy to hear about your positive experience.
The care that my best friend received was really good. I think the home was low on staff but this seems to be a national problem so not much can change that. I think there can always be more time spent on staff just chatting with residents but The Laurels Nursing Home team were as good as they could be, considering staff shortages.
Many thanks for your kind review. It was our pleasure to care for your friend and our staff team spent a lot of time chatting and engaging with him and encouraging him to pursue his keyboard playing, which gave him a lot of enjoyment. We ensure we are fully staffed at all times and have an...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 July 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels Care Centre.
There are no upcoming events for The Laurels Care Centre.
Awards / Recognitions (9)
- 03 Apr 2020Recipient: The Laurels Care Centre
- 04 Sep 2019Recipient: The Laurels Care Centre
- 01 Dec 2016Recipient: The Laurels Care Centre
Accreditations
There are no accreditations posted yet for The Laurels Care Centre.
Meet the Team (2)

I joined the Laurels in October 2024. I have over 12 years of experience in Healthcare management. I am a Registered nurse with over 20 years of experience. I have had a variety of management roles both in health and in social care.

Louise has been the Deputy Manager at the Laurels since 2023. She has 21 years of experience in the care industry, working in various settings including dementia care, hospitals and domiciliary care. Louise has extensive knowledge and experience in dementia care and end-of-life care.
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