The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.6 87 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1700
  • Self-Funded Nursing Care: £1250 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1700
  • RESPITE Self-Funded Nursing Care: £1250 – £1700

These prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Laurels Nursing Home (Hastings) Ltd

Person in charge

  • Sara Phillips (Manager)

Local Authority / Social Services

Admission Criteria

  • Private / Social Services / NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.

Parking

  • Free parking is available on site.

The Laurels Care Centre Reviews (87)

9.6

The Laurels Care Centre has a Review Score of 9.6 (9.614) out of 10, based on 19 reviews in the last 2 years.
Over all time The Laurels Care Centre has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to The Laurels Care Centre
  • 33
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Total of 87, showing 21-40
Review from K C (Friend of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always found the staff very good and when I ask my friend he says the food is excellent. I have joined him in the lounge on occasion and enjoyed the entertainment. One negative, have to wait a long time at weekends to enter as no one hears the bell.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thanks so much for taking the time to write your review. It's great to hear your positive experience. We are sorry for any delays in answering the door to visitors outside of office hours and will try to improve this.

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Review from A B (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at The Laurels Nursing Home since December 2021 and has received great care. She is very happy there. The staff are great and always acknowledge me when I visit. I do feel the room could be in a slightly better decorative order.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for your review. It's good to hear that your mother is happy and it's our pleasure to care for her at The Laurels. We were not aware of any issues with the decor of the room but will review this immediately and ensure that everything is resolved for her.

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Review from R R (Granddaughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother has been a resident for three years, especially during Covid the staff and residents became her family and to this day treat her with respect and kindness. When I visit with my children they spoil them and make a fuss which makes my nan especially happy.
The staff create a happy and
inclusive atmosphere, whilst ensuring their resident's care needs are met. As a family, we are so happy with Nan's care and do not worry if we are unable to visit.
Reply from Jac, Admin at The Laurels Care Centre

Thank you for your review of The Laurels. We aim to make daily life as happy and rewarding as possible for our residents. It's great to hear your positive experience.

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Review from Michael W (Son of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my mum since her arrival has been fantastic. All staff have been helpful and approachable and the room is always clean and tidy.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to hear that you have had such a positive experience at The Laurels. Thank you very much for your kind review.

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Review from V H (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was 102 in June and she was delighted when the staff came and sang to her with a lovely soft cake which she was able to eat. I'm really pleased to say that my mother is very well cared for. She tells me she is happy here and that the staff are lovely to her. It is reassuring for all the family
to know she is here safe and sound in her closing years.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's our pleasure to care for your mother here at The Laurels. It's our privilege to support her. Thank you very much for your kind words.

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Review from Susan M (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very calming and relaxing environment. Clean and friendly.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for taking the time to submit your response. It's good to hear your views.

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Review from Ken D (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Laurels are highly professional, they care about the residents and show compassion and due diligence to all relatives and friends who visit. If you have any concerns they deal with them straight away and have good communication with you. The activities they provide are relevant to all
residents and are inclusive to all. I would highly recommend The Laurels to anyone.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for taking the time to give your views. It's very good to hear about your positive experience at The Laurels.

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Review from Lynn C (Niece of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only critical comment relates to clothing. My relative has often been inappropriately dressed e.g. top only and pants, not dignified. She has clothes and nightwear. As my relative has a tendency to push off the sheets and her room has quite a bit of 'traffic' past the door, I do not like to see her
in knickers/pad exposed. At least a nightie covers her up a bit. I have complained on quite a number of occasions, better these past few months. My relative really enjoys the food and the staff are friendly.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for taking the time to write your review. I'm sorry to hear that you have been dissatisfied regarding your relative's clothing when she is in bed. Unfortunately, she does choose to remove clothing at times but all staff are aware of the need to assist her to re-dress fully each time. Thank you for bringing your concerns to our attention and allowing us to try to resolve them.
It's good to hear your positive observations on the food and the friendliness of the staff team too.

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Review from Teresa B (Cousin of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit. I must say I found it very welcoming and friendly. I was made a cup of tea while visiting my cousin and she looked very happy and comfortable. I liked how you can just turn up without ringing. Thank you.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

I'm so pleased that you enjoyed your first visit to The Laurels. We always aim to be welcoming and value family and friend visits which benefit our residents so much. Thank you.

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Review from M S (Niece of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is very well looked after here, I have seen a massive change in his mood, his spirits have lifted and he loves getting involved in the activities. He loves the food, tastes lovely, has variety and is presented well. His room is always very clean when I visit, the home is just so beautiful.
The manager is very approachable, warm and friendly and always has time for us. We as a family are very happy he has settled in here.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

So good to hear your positive views about The Laurels and our team. It's our pleasure to care for residents in their time with us and always lovely to hear your views. Thank you.

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Review from M A (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, everyone is so nice and welcoming. Can't fault the home at all.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your kind words about our service. We are proud of what we do and it's always great to hear the experiences and views of those using the service and their loved ones.

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Review from Pamela B (Partner of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels Nursing Home has been welcoming from day one. Residents are individuals, not numbers. Questions have been answered promptly and I feel I have been kept informed of events when necessary. My partner and I had a civil partnership ceremony at The Laurels in February and the staff made the whole
occasion a pleasure.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

We really appreciate you taking the time to share your views of The Laurels and are very happy to hear your positive experiences. Thank you!

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Review from Wendy H (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in The Laurels Nursing Home since the end of September 2022. She is very happy, the staff are amazing and nothing is too much trouble. The meals are great, if not a little too large for Mum. In Mum's words, 'they are treating me well, they talk to me like an adult.' I don't think we would
find a better home for Mum. I have asked the office staff lots of questions over the months and they are always happy to take the time to answer and make sure I understand. Thank you all!
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's lovely to hear such positive views from you and your mother. Thank you so much for sharing your thoughts. I'm proud of the team here and it's gratifying to hear that your mum is receiving the care she wishes and deserves.

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Review from D M (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home suffering from worsening cancer which meant I was no longer able to care adequately for her at home. The room is lovely and well-equipped, and the food has been excellent. More importantly, the staff seem to genuinely care about the residents and their comfort. Mum is happy
she came here.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's very gratifying to hear about the positive experience of your mother and the family. Thank you very much for sharing this review. It was our privilege to care for her.

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Review from Alison F (Goddaughter of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the care of my godmother who was in the care of the current manager, clinical lead nurse and indeed the whole team at The Laurels. Due to covid and living a long way fro m The Laurels, it took a while to familiarise myself with the team. This is a team that listened to me and
supported my godmother in her final days.
Reply from Jacqueline Revell-Hughes, Registered Manager at The Laurels Care Centre

Your kind words are much appreciated and have been shared with our Team at The Laurels. Thank you for taking the time to review our service.

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Review from Sandra L (Daughter of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere thanks for the exemplary care shown to my father by the entire team at The Laurels Care Home in Hastings. I am so grateful his last 5 months were spent in the Laurels rather than in hospital. They helped to facilitate long-distance relationships - thinking through
options. They showed compassion, friendliness, even offering support and advice and nothing seemed too much for them. I would highly recommend The Laurels Care Home Thank you from the bottom of my heart.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you so much for your very kind words. It was our pleasure to care for your father at The Laurels and I'm so happy to hear about your positive experience.

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Review from Jenny E (Friend of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my best friend received was really good. I think the home was low on staff but this seems to be a national problem so not much can change that. I think there can always be more time spent on staff just chatting with residents but The Laurels Nursing Home team were as good as they could
be, considering staff shortages.
Reply from Jacqueline Revell-Hughes, Registered Manager at The Laurels Care Centre

Many thanks for your kind review. It was our pleasure to care for your friend and our staff team spent a lot of time chatting and engaging with him and encouraging him to pursue his keyboard playing, which gave him a lot of enjoyment. We ensure we are fully staffed at all times and have an excellent team in place. Any absences are covered by our own staff or locums who are familiar with our service and work with us regularly. It's great to hear your positive views.

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Review from L E (Friend of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, staff are kind, cheerful and welcoming to me when I book a visit and whilst I'm there. The person I visit is happy there and says the staff are kind and helpful to him too. They are busy but always have time for you.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's good to hear about your experience as a visitor and we appreciate your kind words about our team and the positive feedback you've heard from our resident. Thank you.

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Review from Robert L (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, my family's experience of The Laurels Nursing Home has been very good, both my parents have been residents here. My parents have both been very happy here, although my mother says she doesn't like the food! But that is very subjective, it looks nice to me whenever her meals arrive when
I am there. The staff have been very kind recently in relation to the death of my father, and have helped to support my mother through this difficult time. There have been a couple of problems but these have been resolved quickly by the head of care and manager. Like everywhere these days staff shortages at times are a problem but I understand recruitment of more staff is being undertaken.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thanks very much for your review and positive comments. It's our pleasure to continue to care for and support your mother. It's good to hear that you have found us responsive and I'm pleased to say that we have welcomed some new team members to enhance our existing and long-standing team recently.

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Review from Wendy L (Daughter-in-law of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law is really happy in her home and I think she is being looked after really well. There have been the usual problems regarding staffing, which are reflected nationally. Many of the staff that my mother in law had got to know well have, unfortunately, left. She has found this difficult
at times especially when they were not allowed any visits. I have always found the management to be helpful and efficient in dealing with any issues that have arisen.
Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for your review of The Laurels. I'm pleased to say that we do still have many of our long serving staff on the team, but also that we have successfully recruited new team members recently to enhance our service. With regards to visiting, we have been able to discontinue the majority of the Government imposed Covid-19 restrictions now, which I hope is making it more pleasurable and easier to visit.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for The Laurels Care Centre is calculated as follows: ( (177 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 220 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (0)

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