The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.
The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.
Care at the Laurels is overseen by a...
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.
The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.
Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.
The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.
The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.
The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.
The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.
Contact The Laurels Care Centre to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact The Laurels Care Centre for full pricing details and T&Cs.
The Laurels Care Centre has a Review Score of 9.1 (9.132) out of 10, based on 8 reviews in the last 2 years.
Over all time The Laurels Care Centre has 90 reviews.
Everyone is most helpful.
Everyone is most helpful.
We appreciate your positive review and are pleased to know that our team was most helpful. We are always happy to assist you in any way.
A well run home with exceptionally caring staff and amazing activities team. I could not be happier with the support my wife receives. She is face, clean and really enjoys all the activities provided.
A well run home with exceptionally caring staff and amazing activities team. I could not be happier with the support my wife receives. She is face, clean and really enjoys all the activities provided.
Thank you so much for your kind words. Were delighted to hear that youre happy with the care and support your wife receives, and that she enjoys the activities provided. Your feedback means a great deal to our team, who work hard to create a safe, caring, and engaging environment for all our residents. Thank you for taking the time to share your experience.
All the staff have been very kind and caring towards my wife. The nurses have redressed my wife's legs on a regular basis with sensitivity and kindness. The events staff do their best to make the days interesting and entertaining.
All the staff have been very kind and caring towards my wife. The nurses have redressed my wife's legs on a regular basis with sensitivity and kindness. The events staff do their best to make the days interesting and entertaining.
Thank you for your kind words. It was a pleasure to have your wife stay with us at The Laurels. I'm glad you both enjoyed your stay and took part in the activities. We hope to see you again soon. We miss seeing you all and Lucy everyday.
Overall excellent!! Thanks from my heart!!
Overall excellent!! Thanks from my heart!!
We couldn't have asked for a better nursing home than The Laurels.
We couldn't have asked for a better nursing home than The Laurels.
Thank you so much for the lovely review. We really appreciate the feed back. This will be passed on to the staff team.
We had a few hiccups in the beginning whilst we were all getting to know each other, but gradually after a change in management things improved. We were encouraged to voice our opinions in order to improve the service to our loved ones, we work together (patient, partners and management) to...
We had a few hiccups in the beginning whilst we were all getting to know each other, but gradually after a change in management things improved. We were encouraged to voice our opinions in order to improve the service to our loved ones, we work together (patient, partners and management) to facilitate better delivery, people are kind and caring and on the whole The Laurels is a happy place to be.
Thank you for your review we continue to work with you all to ensure we continue to improve, and ensure best outcomes from everyone. Thank you for your support.
From the moment Dad arrived, he was greeted with genuine...
We miss you all.
Thank you for your kind words. It was a pleasure to look after and care for your Dad, and I'm glad we were able to make a difference in the short time that he was with us.
Unfortunately dad's stay was shorter than expected, and he died within 2 months. I regret we didn't move him in sooner, as I feel his quality of life could have improved. He was well cared for by an amazing team of friendly carers. He was always clean and treated with dignity. His teeth were...
One thing to improve is definitely the weekend office hours. Waiting to be let in and out takes away precious time with relatives, on most people's only day off. And it would be helpful to have someone to ask questions / leave messages with for senior staff to get back to.
The person being cared for was shown no dignity. They were left in bed day and night. When I rang for assistance on two occasions it took 30 mins for a member of staff to attend. The floor where this person was had a shared lounge space with a small kitchen. I saw dirty /broken blinds and I...
The person being cared for was shown no dignity. They were left in bed day and night. When I rang for assistance on two occasions it took 30 mins for a member of staff to attend. The floor where this person was had a shared lounge space with a small kitchen. I saw dirty /broken blinds and I witnessed residents shouting for assistance and no help. Bins under sink open without lids. Dirty unwiped surfaces and used plaster seen on side. Personal care was poor, incontinence pads placed loose on client /no nets /no pants. Skin care and mouth care poor. Food around mouth, on clothes and bedding, found from previous day. Drink never available beside within reach of client. No attempt at enrichment or stimulating activities for client. Client became unwell, family told she would be nursed by the home on the 'peace pathway'. Husband asked for wife to be taken to hospital. Wife was severely dehydrated, improved, now thriving in new residential. Vulnerable clients with memory issues deserve better.
Thank you for your review of the service, we welcome all constructive feedback. Upon reviewing the information we hold on this particular service user, the information submitted in your review does not reflect the information we received from the direct family. After speaking with the home's...
Thank you for your review of the service, we welcome all constructive feedback. Upon reviewing the information we hold on this particular service user, the information submitted in your review does not reflect the information we received from the direct family. After speaking with the home's management team, I can confirm that on no occasion did you nor the family raise a complaint with the home to address any of the concerns raised in your review. If these concerns were raised formally, at the time, the home would have been able to conduct a thorough investigation following the correct processes. The home has a number of different methods in place for providing feedback and I am disappointed that you feel the only way you could share your concerns is via a public platform. I will continue to monitor the concerns you have raised to prevent future occurrences.
For the short time our Mum was in the care of The Laurels we have nothing but good words for the care home. Mum's last few weeks were very hard on her and the staff from top to bottom at The Laurels were exceptional and ensured her last few weeks were comfortable and caring.
For the short time our Mum was in the care of The Laurels we have nothing but good words for the care home. Mum's last few weeks were very hard on her and the staff from top to bottom at The Laurels were exceptional and ensured her last few weeks were comfortable and caring.
Dad passed away at the Laurels in June and we spent the last week with him. The staff made us feel so welcome offering drinks and...
So many members of their team went out of their way to make Dad's time easier and I thank them all.
Professional and kind staff.
Professional and kind staff.
It's great to hear your positive experience. Thank you for taking the time to write your review and rate our service.
My father spent a short time at The Laurels Nursing Home - where he died. I feel that he was very well looked after and could not have been in a better place. The staff and management were attentive, friendly and helpful and knew their job very well. Special thanks to the deputy manager who was...
My father spent a short time at The Laurels Nursing Home - where he died. I feel that he was very well looked after and could not have been in a better place. The staff and management were attentive, friendly and helpful and knew their job very well. Special thanks to the deputy manager who was very understanding and helpful.
Thank you very much for your kind words. We were privileged to care for your father in his last weeks of life.
Although my father only spent a very short time at The Laurels Nursing Home, we, as a family, could not have wished for better care. He passed away there and the staff were simply wonderful to him and to us. We thank them for their care and attention to detail.
Although my father only spent a very short time at The Laurels Nursing Home, we, as a family, could not have wished for better care. He passed away there and the staff were simply wonderful to him and to us. We thank them for their care and attention to detail.
It was our privilege to care for your father in the time he was with us and we are very grateful for your kind words. Knowing that we have helped to make a positive difference to our residents and their families is all the reward we need. Best wishes.
The team at the Laurels are the kindest, most sincere and most caring staff you’ll ever be fortunate enough to meet! This nursing home is very special, they looked after my mother-in-law in the last 7 weeks of her life. Their care for her was exemplary and the care and support they have provided us...
The team at the Laurels are the kindest, most sincere and most caring staff you’ll ever be fortunate enough to meet! This nursing home is very special, they looked after my mother-in-law in the last 7 weeks of her life. Their care for her was exemplary and the care and support they have provided us has been so full of kindness. Cannot find the words to express how grateful we are to all the staff. Thank you.
I'm very grateful to you for your kind words. It was our pleasure to care for your mother-in-law and our privilege.
My son is treated very well with some staff going beyond their jobs to make sure he is comfortable. It's a pleasure to go in here with such a warm atmosphere and all the staff treat visitors like friends.
My son is treated very well with some staff going beyond their jobs to make sure he is comfortable. It's a pleasure to go in here with such a warm atmosphere and all the staff treat visitors like friends.
It's good to hear your positive view of our team's care of your son and the welcome you receive when you visit. Thank you very much for taking the time to write your review.
The staff are very kind and helpful and they provide the best care. The care home is very clean and the food is very good.
The staff are very kind and helpful and they provide the best care. The care home is very clean and the food is very good.
It's great to receive your very positive review and kind comments. Many thanks for taking the time to review The Laurels. We're grateful for your feedback.
My mother has always seemed content and happy at the Laurels visiting her it is evident that a high level of personal and medical care is provided. The staff are unfailingly helpful and kind. As a family member, this is very reassuring I would recommend the Laurels wholeheartedly.
My mother has always seemed content and happy at the Laurels visiting her it is evident that a high level of personal and medical care is provided. The staff are unfailingly helpful and kind. As a family member, this is very reassuring I would recommend the Laurels wholeheartedly.
Thank you for your kind review and for letting us know your experience and recommendation of The Laurels. It was our pleasure to care for your mother and she is already much missed here.
My dad received excellent care in The Laurels, thank you for looking after him so well, especially at the time of his passing recently. It is well run, the staff are attentive and friendly, and we always found it clean and tidy when we visited. The food was good too; fresh and homemade.
My dad received excellent care in The Laurels, thank you for looking after him so well, especially at the time of his passing recently. It is well run, the staff are attentive and friendly, and we always found it clean and tidy when we visited. The food was good too; fresh and homemade.
Thank you so much for your kind words. It's always pleasing to hear that the efforts of the whole team have made a positive difference to our residents and their families.
The care and compassion given to my mum has been outstanding. All the staff are very friendly from the office right through to the cleaners. Mum has been very happy here.
The care and compassion given to my mum has been outstanding. All the staff are very friendly from the office right through to the cleaners. Mum has been very happy here.
Thanks so much for your lovely positive review. We take pride in what we do at The Laurels and it's always great to hear that people have had a good experience.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I joined the Laurels in October 2024. I have over 12 years of experience in Healthcare management. I am a Registered nurse with over 20 years of experience. I have had a variety of management roles both in health and in social care.
Louise has been the Deputy Manager at the Laurels since 2023. She has 21 years of experience in the care industry, working in various settings...
Louise has been the Deputy Manager at the Laurels since 2023. She has 21 years of experience in the care industry, working in various settings including dementia care, hospitals and domiciliary care. Louise has extensive knowledge and experience in dementia care and end-of-life care.
The care home lists weekly fees per person between £1,600 and £1,800 for residential care (respite between £1,600 and £1,800), between £1,600 and £1,800 for residential dementia care (respite between £1,600 and £1,800), between £1,600 and £1,800 for nursing care (respite between £1,600 and £1,800) and between £1,600 and £1,800 for nursing dementia care (respite between £1,600 and £1,800). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 52 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels Care Centre to verify any information. View our terms and conditions. The Laurels Care Centre has an Enhanced Service -what an Enhanced Service includes.