Lydfords Care Home

My mother is so fortunate to be living at Lydfords. We have been very impressed with the kindness, compassion and skill which all the staff display.
The manager and her deputy are always available to talk through any questions. The care staff are very well trained in all aspects of the care they provide. The home is well provided with lounges, an activity room and was are always welcoming whatever time we drop in.
The food is delicious with plenty of choice and relatives can dine with residents if they wish.

I was very pleased with the care by husband got while having three weeks in respite. It started with the manager who came to see and chat about my husband's needs/ likes before he went there.

He has speech problems and all staff were patient and took time with him to understand what he wanted, they were all smiling and introduced themselves to him, was as close as they could get to being at home.

The staff and personnel at Lydfords are outstanding in their care. Commitment and professionalism.

My mum was in very safe hands and she was happy there. There is no greater praise than that.

Thank you all for your love and humanity.

From the moment I stepped into the nursing home I was completely impressed by the professional manner of the staff. The home manager welcomed us into Lydfords and quickly actioned on our concerns and wishes to reassure us that they were able to meet my fathers end of life needs.
Staff were attentive, reactive and always had time for us. They offered us refreshments in the hot weather and always made sure that the curtain was pulled to keep the sun off of him (it was little touches like this that made us feel they were really caring for him).
I have no hesitation in recommending the home and its wonderful nursing team.

My father was transferred to Lydfords after a terrible stay in a hospital. The staff at Lydfords were excellent. The care given was first class, the medications were quickly understood and for the first time in about 8 weeks, my Father had proper medications. My father was dressed in his pyjamas, clean shaven and clean.
Although he was unconscious most of the time - sadly he passed away after a short stay - he was given dignity, privacy and compassion.
I can thoroughly recommend Lydfords, from the compassionate manager right through to the not-seen staff (domestics/kitchens/caretaking). Thank you Lydfords for making my father's last few days so much better.

My mother in law has enjoyed her stay with Lydfords in East Hoathly.

She has commented positively on the care she has received and has been particularly vocal about the quality of the food she has enjoyed during her stay.

From our perspective, we have been very impressed with the manager and her team. She has always been willing to respond quickly to our enquiries and requests and has done everything possible to make my mother in law's stay as comfortable as possible.

Thank you to everyone at Lydfords who has shown such kindness!

I was recommended to Lydfords by a close friend who had also experienced the home and have been impressed from the outset. From the initial call to find out more about the home, the manager showed that she clearly understood the nature of my relative's illness and the type of symptoms that her staff would be able to help with.
Settling into the home seemed to take no time at all and the facilities and staff have been excellent. The communication with the family has been first class and the level of care and commitment from the staff has been reassuring. There is encouragement to join in with other residents and activities.
Visitors are made to feel welcome at any time of the day. The level of care and compassion shown by Lydfords' team has brought some very welcome dignity to our relative during a difficult illness and has enabled the family to feel supported too. I wouldn't hesitate to recommend Lydfords to other families.

I was asked to view Lydfords Care Home on behalf of my friends, an elderly couple who wanted to be together. I immediately felt welcomed and the room was lovely. The management is excellent and leads by example. Professional, experienced and excellent and caring. My friends are so happy and the level of care has been outstanding. I would be very happy to be cared for there when I need to go into a care home. There are no words to say how good the care is, apart from EXCEPTIONAL!

Our uncle has spent his last few weeks at Lydfords, he has been so well looked after. We were always informed on any change in his status, and kept well informed of everything. Thank you so much for all you did for him, not always the most grateful man, but we truly are.

I have both elderly parents residing in the home, both needing a lot of care. I cannot praise the staff enough for their care. Dad is very shaky on his feet now and is unstable, his needs have increased but the staff have really helped with their kindness and support.
Walking was his job, although virtually blind and it is a huge disappointment for him now he needs a wheelchair. Mum has help eating her food assisted by the cheerful, patient staff. I am pleased I am kept up to date with any concerns from the nursing side.

Had very few problems when my mother was a resident for nearly nine years. Always felt the care was very loving. Now I am a volunteer and have been doing so for nearly seven years. Things are never perfect but there is a warmth in this home and I have recommended it to other people. Sometimes I feel that some of the youngsters aren't strong as team players, which is essential in this environment.

My dear mother spent her last five weeks at Lydfords Care Home. I cannot fault the care she received. All of the staff were not only extremely professional but also compassionate and caring. My stepfather spent a great deal of time with my mother and the staff also looked after him although he was not a resident. I would particularly like to thank the Manager and Deputy Manager who went out of their way to ensure that I was fully informed at all times. The care and support which my mother received helped all of her family through a very difficult time.

Mum was at Lydfords for 3+ years and during the whole time she was there she was well looked after by extremely caring staff. Sadly mum had Parkinson's Disease with Dementia but at all times she was treated with the utmost respect and dignity. As mum's conditions deteriorated, and needs increased, it gave us great comfort that mum was able to remain at Lydfords to be able to remain in familiar surroundings with very caring people to look after her.
Whilst from the outside the front of the building may not look the best, it is what happens inside that counts - in this respect the level of friendly care provided is second to none. I have the utmost respect for all staff at Lydfords.

My mother has been at Lydfords for 3 years and is very happy there. She loves her room the view to the garden, the food but most of all the fantastic care she receives from all the staff. As a family we are relieved and happy that she is getting all the care she needs. It makes it easier for us knowing we do not have to worry. We are kept informed all the time if she is poorly and we can't visit. I have no hesitation in recommending Lydfords to anyone's parents or relatives needing care.

My husband and I have always found the staff very caring towards our mother. They are very good at keeping the family informed of any problems and liaise closely with local services who provide a continuity of care. As we all work full time we feel lucky to find such a place so close to us and our mothers home. Unfortunately as a family we were unable to offer our mother the level of care she needed however Lydfords have given her this support and have adapted this to her deteriorating condition. Thank you

The most outstanding aspect of Lydfords is the staff. The manager is lovely and has been really helpful in the two years my mother has been there. Her senior nursing staff are totally focused on the residents care and give the impression that they would never give up trying to do the best for them. Although there is a regular turn over of care assistants, I haven't met one yet who I wouldn't trust to treat my mother kindly. With respect, I am often amazed at how cheerful they are, even when dealing with the unpleasant bits of the job. I would also like to point out that Lydfords has wonderful gardens , but it's the people working there that have convinced me that my mother couldn't be in better hands.

My mother has dementia with Lewy bodies, manifesting primarily as confusion, memory loss and mobility issues - despite this she remains very independent. Staff respect this and have gently adjusted and increased the level of support and care she needs as her condition has progressed.
I have a disabled daughter, so have additional commitments in my home life that can sometimes prevent me making my weekly stop see Mum. However, when this happens I can relax in the knowledge that Mum is safe and well looked after. In my experience, staff have always contacted me if there is an issue with Mum, whether it is to advise me of her condition or to seek my advice.
I find all the staff - reception staff, cleaners, catering staff, carers, nursing staff and the manager, to be very helpful, approachable and, above all, kind. In my experience, they treat the people in their care with dignity and respect. There is a happy atmosphere and the staff acknowledge the residents and engage them in conversation.
I find Lydfords and its staff welcoming, inclusive and caring - which is what I want for my Mum.

My parents thought that the staff were always friendly, caring and helpful and treated them with dignity and respect. They found the room warm and comfortable and the food delicious. My mothers (usually poor) appetite returned and she came back home much fitter and stronger.