Barchester Lydfords Care Home

My friend is currently staying for respite care and couldn't ask for better.

I think the service and staff are fantastic. If this carries on there will be no complaints from me, well done. We are kept informed on a regular basis on how Mum is getting on at the home which is fantastic, when something happens we are told and action have then taken place to make sure the problem does not recur. The food and service seem to be spot on and the staff have gone out of their way to make Mum feel welcome.

Mum enjoyed her time there and is booked in for March this year.

If only it were possible to leave more than a five-star rating for Barchester Lydfords Care Home. I cannot recommend this beautiful care home enough. My adored mum needed respite for the first time ever and at 97 years old this was a daunting task for her family. Lydfords have a new manager who came to our home to meet both Mum and me and spent a considerable amount of time explaining how they would look after Mum and reassuring me that they would take the best care of her. This high level of care continued throughout her stay. By week two, Mum told me she didn't want to go home and the team had renamed Mum because she was always smiling. Every single member of the team is utterly amazing and probably not enough space here to mention everyone by name but thank you all so much, especially one member of staff who was always a secret favourite. We will be returning to Lydfords in November and look forward to seeing you all then.

Thanks, guys and gals, for nursing me back to health so that I could begin to manage at home.

A truly first-class and friendly care home with wonderful staff. Dad stayed at Lydfords for five weeks of respite care following a short hospital stay, and as a family, we couldn't have wished for better. The manager and his team are so attentive, caring and professional. And they do so with a great sense of humour and certainly know how to make their residents feel at home. They also made me and my wife extremely welcome, and Sunday lunch with Dad was first-class. I would highly recommend Lydfords. Thank you to all the wonderful staff at Lydfords.

My dad had some respite care here for about 2 weeks after being in hospital. From the moment I phoned to enquire about space I was impressed with them, I was invited in for a look around and instantly knew it was perfect for our needs. All the staff were helpful, polite, warm, caring and friendly. The facilities are amazing, it's just like being in a posh hotel!! I joined dad for lunch one day and the food was excellent. All dads friends that came to visit him were very impressed. We would highly recommend Lydfords to anyone. Thank you, guys.

I stayed at Lydfords after being in hospital for 2 weeks, to regain my strength and mobility so I could return home safely. The place was amazing, such friendly and caring staff, they looked after me so well. The chef was excellent, I needed a low-fat diet and he spoke to me every day and worked out special meals for me, which were amazing. 5-star treatment all round. Would highly recommend.

One complaint - the bedside lighting was totally inadequate for reading. I look forward to returning for a further respite stay.

My husband went into Lydfords for respite care whilst I was in hospital. It's an extremely nice care home. All the staff are friendly and caring nothing is too much trouble. I joined my husband for dinner one evening, they went to so much trouble, the table was beautifully laid and the food was excellent. A very good place.

If you are searching for the right place of care for a family member I recommend you take a look and meet everyone and I am quite sure you will want them to become a part of the Lydford family.

My wife was extremely well cared for during her stay at Lydfords. I could not have asked for more. Sadly and unexpectedly she suffered a massive stroke on 22/12/21 and the staff did everything they could, she died later the same day in hospital. Since that time I have been afforded every courtesy by all concerned.

All the staff from the manager onwards were very pleasant and helpful. The room was good and well cleaned. A few faults with the ensuite, no handrails to the shower and lack of shelving or basket. No alarm to the shower and no heating in the ensuite. All was kept spotless by the staff. Food was adequate but not to the standard described in the brochure.

The company was friendly. The staff and chef excellent. Furniture and equipment were of a high standard. This was a respite visit and I was very sad that I couldn't afford to stay there.

Lydfords had just been refurbished and dad was looking for somewhere to stay whilst we had a break. On the open day, we went for a visit and were so impressed that we booked him in a few days later. It is a 5-star hotel standard and the staff are wonderful. Dad has made new friends and looks forward to a return visit. His visitors were also impressed and are recommending friends and family.

My great aunt recently moved into Lydfords, and the transformation in her well being has been amazing. She now is fully engaged with other residents, and the spring has returned to her step. Should have moved in years ago!

Mum arrived at Lydfords almost a year ago. She found it difficult to settle in at first, but with the help of the staff she is now quite happy there and enjoys joining in with the daily activities. The home has recently been taken over by Barchester and already the changes and improvements are good. It is reassuring for myself and my sister to see Mum well cared for particularly given the current situation with Covid-19 where we have been unable to visit until recently. I would recommend Lydfords.

Confidence in the team to care and discuss issues immediately if there is a need regarding all issues relative to the health and happiness of the resident

Attention given to family members and information freely passed regarding the running of the Home

A positive attempt to include the family in the care of the resident and a welcome given to make it as homely as possible

Teamwork noticeable on every level of staffing

Easy access to managers and nurses without prior appointment

Great coordination and availability of info at reception with a friendly greeting at every visit

Please bear in mind that I have not been able to visit the home for the past two months due to the coronavirus. However, I receive e-mails, letters, photographs and a "video" link has recently been set up to enable me to see and speak to my mother. A big thank you to everyone at Lydfords.

My 94-year-old aunt suffering from dementia was a resident for 16 months. She gave the appearance of being comfortable and content, and I have every reason to believe that she was well cared for by all the staff she came into contact with. The atmosphere is clean, homely, relaxed, and inviting, and the staff I had contact with seemed happy. I observed the residents happily engaged in activities enthusiastically organised by the staff. The review of my aunt's care plan with me was carried out in a transparent manner, with the care plan appearing to meet all my aunt's needs. Any changes in my aunt's condition were promptly reported to me by phone the same day. My experience of the management and administration of the home is that it is efficiently run and meets the needs of a relative living at a distance. My impression is that the manager runs a "tight ship", has the respect of her staff, and provides a quality care service. In conclusion, I unhesitatingly recommend this care home.