What types of Care is The Normanhurst Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Normanhurst Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Normanhurst Nursing Home to the centre of Bexhill-on-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

The Normanhurst Nursing Home, Brassey Road, Bexhill-on-Sea, East Sussex TN40 1LB

Review from Karen W (Daughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Lovely place run by dedicated staff.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you your kind review, it is much appreciated. As always we look forward to welcoming you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Roy S (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

Mum needed a respite break and spent two very enjoyable weeks here. The staff were very friendly and helpful and Mum [who is wheelchair bound] had a lovely room overlooking the back garden. Mum is back home now but would not hesitate to go back to the Normanhurst for a permanent home.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your kind review. We hope Mum is doing well and look forward to seeing her again if ever you need us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Carole V (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report

Overall Experience

Feel Mum is in a good place with caring staff, it's very clean, food is great, mum says it's lovely. As she has been chair-bound re her disabilities in her flat she now has company. She is never alone at night as she was. Mum tells me everyone is helpful and kind. Overall it's good and know everyone

is doing their best. Just one thing to mention lack of music in background, it seems to be missing. Mum has settled well and I thank all staff in helping her feel this way.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your review and we are glad Mum is settling well. Thank you for your suggestion regarding background music. Just to let you know have a new activities person due to start this month.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J C (Friend of Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

Since I have been coming to the home to see my friend, the staff have been very helpful. Always polite. My friend has told me that she is always looked after well by the staff and the food is better than it was when she went in two years ago. Nothing is ever a problem, any time of the night or day.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your review and we are glad to hear that you feel things have improved. We always strive to listen to feedback and take action.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S W (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report

Overall Experience

The Normanhurst Nursing Home is very clean and very welcoming, Mum has settled in really well. Management are always there should we need them. Caring staff throughout the day and especially night. A few more activities would be lovely for all. Mum is happy with the food. Nothing is too much trouble.

I did notice that on occasion it has been very quiet in the lounge, some clients like to just sleep/rest. A bit more music (radio 2) would be lovely but not to disturb them sleeping.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your very kind review and we have noted your comments. We have recruited a new activities person but are waiting their DBS application. Unfortunately there is currently a back log…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Tony W (Brother of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

Our wonderful Sister, Mother, Grandmother, and great-grandmother passed away last Sunday 18/08/2024. She had lived at The Normanhurst since 2020.
The care and devotion to her from every member of staff went above and beyond that of any other care home would have given and that continued this week towards

my sister and myself when we visited to sort out her room. These wonderful caring people were as moved with sadness as we are.
I was a Nurse for 44 years, I have experienced examples of poor care but loads of amazing care both in the NHS and in Care Homes. The Normanhurst gave (and I know will continue to do so) some of the greatest care on every level by all staff that I have ever had the honour to experience.
Thank you from all my family.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Wow! What a lovely review for our staff to see. We are so happy that you had such a good experience in all aspects of the Normanhurst. It was our absolute pleasure to look after such a wonderful lady.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Valerie R (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report

Overall Experience

My mother has been at The Normanhurst Nursing Home for 5 and a half years. I am very pleased that she is happy there. The staff are wonderful and very caring and always friendly to residents and visitors.
My mother's room is nice, clean and bright.
The home is very clean and comfortable.
There

is a variety of food choices on the menu. They have activities and entertainment most days. Overall, I think it is a great nursing home and I would definitely recommend it.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for you lovely review. We thank you for your continued support and look forward to welcoming you on your next visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Barbara C (Daughter-in-law of Resident) published on 13 December 2023 Submitted via Postal Card • Report

Overall Experience

Made to feel welcome, Mother-in-law always clean and tidy, treated with dignity.
The home always keeps us informed and updated regarding her well-being and care.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your kind review. Our job is always made easier by having lovely residents and families. We look forward to seeing you again soon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Christine G (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report

Overall Experience

Normanhurst Nursing is a brilliant place for my mother. The care is excellent. She always looks clean, her room is clean and comfortable. The food is well presented and looks tasty. The care staff are pleasant and they spend time talking to the residents. Since she has been there, her legs which used

to swell up, look mottled and sometimes develop cellulite have completely healed and look really good due to the care attention given to her at Normanhurst. They have things in place to interest their residents and think up extra events to entertain them. The staff are first class!

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your lovely review. It is always great to hear when family are happy and we hope Mum is too. We look forward to welcoming you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Paula O (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

This place has been a blessing! I was so stressed when my dad had to go into care and Normanshurst has been the best thing that could have happened to him. I live 100 miles away but I can sleep knowing that my dad is being taken care of to a very high standard. I do not tell them beforehand when I am

visiting but when I turn up my dad is always comfortable, clean and relaxed. The staff are fantastic, friendly, informative and go the extra mile. Highly recommended

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your lovely review and we look forward to seeing you again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from F D (Son of Resident) published on 17 November 2023 Submitted via Postal Card • Report

Overall Experience

The overall experience is very positive. Management and staff are very helpful and sympathetic to my parents situation. The room is spacious and well maintained, better than I have seen elsewhere, which is why we chose The Normanhurst Nursing Home. It's a decision I am very satisfied with.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

Thank you for your feedback on our service, we really appreciate you leaving us this review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C F (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report

Overall Experience

My parents are very happy at Normanhurst, and if they are happy, so am I. The staff are friendly and caring to them and me when I make contact. I can see communication improving, though, as I have received a lot more communication since the change in management. I would certainly recommend Normanhurst

to a friend.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from David W (Son of Resident) published on 21 February 2023 Submitted via Website • Report

Overall Experience

Mum is eighty-five now and has had various ailments as you might expect. The home has been excellent in obtaining medical attention and keeping me informed at every step.
The staff have always been pleasant, humorous and welcoming.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Tracy B (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report

Overall Experience

As a family, we find Normanhurst has an exceptionally high level of care. The overall presentation and feel of the building emanate love and warmth. All the facilities are well-maintained and clean. The staff always go above and beyond to provide excellent activities to keep the residents engaged at

all times. This, I believe, is key to their success in caring for these vulnerable residents. The staff's overall compassion and care are truly remarkable. They have all become like an extension of our own family. They will do anything to make our family member feel as if they are in their own home. They have all been very accommodating when we have our special requests regarding birthdays and special occasions. We truly feel blessed that we found Normanhurst for our family member.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Penny C (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report

Overall Experience

I have chosen to write a review on behalf of my family. Our mother has now been cared for since January 2022. When she arrived she was so unwell and it was a very distressing time for her and my family. A year down the line we have a very different story thanks to the kindness and care of all the staff

at Normanhurst. She has her hair done twice a week by a fantastic hairdresser, which also lifts her spirits greatly. She joins in and looks forward to the activities arranged by the amazing staff. We know she is safe and well cared for and we're thankful every day!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Michael B (Son of Resident) published on 20 February 2023 Submitted via Website • Report

Overall Experience

I am in general very happy with the standard of care provided by Normanhurst Nursing Home for my mother. She appears to be well looked after and is kept in good health. The staff are quick to inform me if she has any illness and what treatment is being provided.
On the downside, I have had to repeatedly

inform the home that her hearing aid batteries are dead, need to be changed, and I have enquired several times what hospital treatment is still ongoing for her eyesight and am yet to receive a response.
In the scheme of things, these are relatively minor issues but could easily be put right to give a five star rating!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Dee F (Daughter of Resident) published on 26 August 2022 Submitted via Website • Report

Overall Experience

My mother has been in the nursing home since January 2022. When she entered the home she was frail, having been in and out of the hospital with pneumonia and other infections. She was unable to walk with her frame, unable to read as a result of eye infections and very, very low. Today you see a very

different ninety-eight-year-old. She walks with her frame, joins in activities, and is reading and doing crosswords. This is all down to the fantastic care she is receiving. I cannot speak highly enough of this experience.

Reply from Kathleen Renner, Duty Manager at The Normanhurst Nursing Home

We thank you for your continued support, and as always, look forward to welcoming you on your next visit.