Southdowns Nursing Home

1 Hollington Park Road, The Green, St Leonards-on-Sea TN38 0SY

Southdowns Nursing Home, St Leonards-on-Sea, East Sussex
Southdowns Nursing Home, St Leonards-on-Sea, East Sussex
Southdowns Nursing Home, St Leonards-on-Sea, East Sussex

Situated in a quiet area of St Leonards, Hastings the newly refurbished Southdowns home provides nursing and dementia care for 48 residents tailored to suit their individual needs and covers those needing long term or respite care.

Part of a family run group the philosophy at Southdowns Nursing Home is simple – it provides an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has four separate lounges, beautiful landscaped gardens and a lovely courtyard available to residents and families with a wide ranging activities program led by a full time activities co-ordinator.

Group: Paydens (Nursing Homes) Ltd

Person in charge: Heather Nwansi (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Private, respite and social services residents are all welcome. Ages 40+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

On Hollington Park Road, just 50 metres along from the Green. There is a private sign posted driveway and free car parking.

Visiting:

Visitors welcome at anytime and one of the team will be happy to show you around. Please get in touch to arrange a time or just pop in when convenient to you.

Parking:

Free parking is available in the on site car park.

Latest Care Quality Commission* Report on Southdowns Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Southdowns Nursing Home has a Review Score of 9.7 (9.726)

The Review Score of 9.7 (maximum of 10) for Southdowns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Southdowns Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.726 for Southdowns Nursing Home is calculated as follows: ( (119 Excellents x 5) + (45 Goods x 4) ) ÷ 164 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Southdowns Nursing Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 14 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southdowns Nursing Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southdowns Nursing Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

As a family, we are extremely pleased with the care that our mother has received at Southdowns. Staff are caring, compassionate, very experienced in looking after residents with varying needs. Our mother is always clean and neatly dressed. She is happy and contented which is all any of us could ever ask for. Nothing is ever too much trouble when making requests. Well done to everyone on gaining a "Good" CQC report.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been residing at Southdowns for almost a year and I am extremely happy with the way mum has been looked after. Nothing is too much trouble for the staff. They are friendly and attentive towards the residents. My mum especially enjoys being taken out into the garden in the summer and looking at the flowers. I would not hesitate to recommend Southdowns as an excellent home to other people.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been at Southdowns for a month and in that time the staff have been exceptionally caring and helpful. They do all they can to make the residents as comfortable and happy as possible. My mother has always dreaded ending up in a home but has now settled in and interacting well. They respect her dignity and she is always clean and well presented. I would have no hesitation in recommending Southdowns to anyone. The care they provide in all aspects is excellent.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Mother had been a resident at Southdowns Nursing Home, Hollington Park Road for approximately 4 months until her death. Whilst she was there she was treated with dignity and respect by the cheerful, friendly and professional staff. All the staff from top to bottom were caring and loving and extremely patient with all the residents. They showed the greatest care right to the end and we can't thank them enough for all they did. The food was excellent, plenty of it and tasty snacks between meals. I had a delicious 3 course Christmas lunch there with Mum. Mum had made a great improvement since leaving hospital, but ultimately her body had had enough and she passed away peacefully, with the outstanding staff giving her care right to the very end - even in the last hours when it was clear that Mum would not regain consciousness. Thank you, everyone.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We always look forward to coming to see my sister. It is always so friendly. All the staff work really hard to make a lovely life for our sister and all the other people who live there. Thank you all so much. It is kept clean and tidy, her bedroom is beautifully kept.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mum's care is second to none. The carers are brilliant and we couldn't wish for more. It is a very hard job and they cope so well. I'm kept in touch with all of her care and any problems. We are always made very welcome and we feel Mum is in safe hands.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with how good this place is. Staffing levels very high and staff seem to be everywhere, I'm very impressed by that. They all care very much and there is a very clean and friendly atmosphere. I'm glad my mum's in this place. I know she's being well looked after to the highest standard possible. I couldn't be more pleased with the service they provide.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Great staff, attentive caring, always seem to know what's going on with mum. Prompt review excellent nursing care; despite being bed bound for nearly 2 years mum has no sores.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The management of this home is helpful as well as being very professional. Nothing is too much bother from the care staff.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We've been very pleased with the care my father has received at Southdowns. Any comments/concerns we have are always addressed promptly. There's a strong management team in place and staff are really lovely. They genuinely care about residents. I haven't rated facilities/rooms as excellent but they are of a good standard. The key aspect of Southdowns is the level of care, that's what we want from a home.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From the start i.e. phone call and the first visit to the centre we were very pleased with the way management and staff so openly showed us around the home. It was very airy, well cared for and fully equipped. Vacated rooms all being cleaned and painted, ready for new patients, the size of each room is spacious with a WC and washing area. My Mum is so happy in the home. She loves the staff and equally the food. It is a very friendly home from management down and I can not praise it enough.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident at Southdowns Nursing Home for over 2 years. He has very limited cognitive ability but is always treated with the utmost respect and affection. He is very fond of the staff because they show him such kindness. After a difficult spell we now have an excellent management team in place. I have full confidence in their ability and would highly recommend Southdowns Nursing Home for residential care especially those suffering the effects of dementia.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very satisfied overall.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Mum has been at Southdowns for over 2 years now. All the staff have become like family ans friends. Things go wrong (life is not perfect) but they all seem to have the one aim which is to look after the residents as best as they can and you can't ask more than that.

How likely would you be to recommend Southdowns Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Job Vacancies

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Care Home Idol 2016

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