Southdowns Nursing Home

My mother was at Southdowns for over 10 years and died recently aged 92. When she went into the Home she was mobile but with rapidly progressing vascular dementia. The home provided a safe, comfortable and friendly environment for her and recently, during her rapid decline, they gave great attention and care to her medical needs and to her comfort. She was never ignored. My sister and I visited her almost every day and were always kept well informed of any medical issues. The interaction between the staff and her was exceptional. They also always made us feel very welcome and supported us during mum's dying days.

Every member of staff I have met has been friendly, efficient and helpful. They never rush their interaction with my mother, and always treat her with respect and kindness.

We (the entire family) feel so lucky to have found this home.

As a family, we are extremely pleased with the care that our mother has received at Southdowns. Staff are caring, compassionate, very experienced in looking after residents with varying needs. Our mother is always clean and neatly dressed. She is happy and contented which is all any of us could ever ask for. Nothing is ever too much trouble when making requests. Well done to everyone on gaining a "Good" CQC report.

My mum has been residing at Southdowns for almost a year and I am extremely happy with the way mum has been looked after. Nothing is too much trouble for the staff. They are friendly and attentive towards the residents. My mum especially enjoys being taken out into the garden in the summer and looking at the flowers. I would not hesitate to recommend Southdowns as an excellent home to other people.

My mother has been at Southdowns for a month and in that time the staff have been exceptionally caring and helpful. They do all they can to make the residents as comfortable and happy as possible. My mother has always dreaded ending up in a home but has now settled in and interacting well. They respect her dignity and she is always clean and well presented. I would have no hesitation in recommending Southdowns to anyone. The care they provide in all aspects is excellent.

Our Mother had been a resident at Southdowns Nursing Home, Hollington Park Road for approximately 4 months until her death. Whilst she was there she was treated with dignity and respect by the cheerful, friendly and professional staff. All the staff from top to bottom were caring and loving and extremely patient with all the residents. They showed the greatest care right to the end and we can't thank them enough for all they did. The food was excellent, plenty of it and tasty snacks between meals. I had a delicious 3 course Christmas lunch there with Mum. Mum had made a great improvement since leaving hospital, but ultimately her body had had enough and she passed away peacefully, with the outstanding staff giving her care right to the very end - even in the last hours when it was clear that Mum would not regain consciousness. Thank you, everyone.

We always look forward to coming to see my sister. It is always so friendly. All the staff work really hard to make a lovely life for our sister and all the other people who live there. Thank you all so much. It is kept clean and tidy, her bedroom is beautifully kept.

Mum's care is second to none. The carers are brilliant and we couldn't wish for more. It is a very hard job and they cope so well. I'm kept in touch with all of her care and any problems. We are always made very welcome and we feel Mum is in safe hands.

Very pleased with how good this place is. Staffing levels very high and staff seem to be everywhere, I'm very impressed by that. They all care very much and there is a very clean and friendly atmosphere. I'm glad my mum's in this place. I know she's being well looked after to the highest standard possible. I couldn't be more pleased with the service they provide.

Great staff, attentive caring, always seem to know what's going on with mum. Prompt review excellent nursing care; despite being bed bound for nearly 2 years mum has no sores.

The management of this home is helpful as well as being very professional. Nothing is too much bother from the care staff.

We've been very pleased with the care my father has received at Southdowns. Any comments/concerns we have are always addressed promptly. There's a strong management team in place and staff are really lovely. They genuinely care about residents. I haven't rated facilities/rooms as excellent but they are of a good standard. The key aspect of Southdowns is the level of care, that's what we want from a home.

From the start i.e. phone call and the first visit to the centre we were very pleased with the way management and staff so openly showed us around the home. It was very airy, well cared for and fully equipped. Vacated rooms all being cleaned and painted, ready for new patients, the size of each room is spacious with a WC and washing area. My Mum is so happy in the home. She loves the staff and equally the food. It is a very friendly home from management down and I can not praise it enough.

My husband has been a resident at Southdowns Nursing Home for over 2 years. He has very limited cognitive ability but is always treated with the utmost respect and affection. He is very fond of the staff because they show him such kindness. After a difficult spell we now have an excellent management team in place. I have full confidence in their ability and would highly recommend Southdowns Nursing Home for residential care especially those suffering the effects of dementia.

Very satisfied overall.

Mum has been at Southdowns for over 2 years now. All the staff have become like family ans friends. Things go wrong (life is not perfect) but they all seem to have the one aim which is to look after the residents as best as they can and you can't ask more than that.