Southdowns Nursing Home

New manager in situ, many changes. There is to be a new entertainment manager and assistant manager, as the patients have been without stimulation for some months.

Absolutely lovely care home. When mum moved into the care home she wasn’t to kind. But, once she realised the staff were there for her needs and to support her where required, she settled well. Mum enjoyed joining in all the activities. She loved all the staff and they looked after Mum to the end.

My Husband has been at Southdowns for 6 months and I am very distressed and worried about him as I feel the care given to him is very poor. When I attempt to raise concerns I am met with resentment and apathy. I visit him at least once each week and there has never been one visit yet where things are running smoothly and he is happy. Simple things as well as more important issues are left undone. I would not recommend this home to anyone. It is heartbreaking to see the state he is left in. Furthermore, the stench of urine throughout the home is considerable.

I would like to say the staff went above and beyond caring for my nan in her last year of life. She had people around her that not only cared for her needs but also made her laugh, putting a smile on her face, which is priceless. Her dignity was kept right to the end. The staff also was very polite and forthcoming to the family after my nan had passed, so felt included, not pushed aside. Thank you for your patience with other family members.

Staff are always available to help.

Very helpful.

When you enter the home, you see a sign 'this home runs on love and laughter' this has been our experience the whole time my husband has been resident here. The home is very clean and smells lovely, everybody we've met has been very kind and helpful, everything we asked for they try to accommodate. My husband is very happy and content which tells me he is treated so kindly even when I'm not there. Very satisfied with everything. Thank you.

My husband was only in the home for a few months but was treated with respect. I was made to feel part of his care. Despite being busy, the staff were caring and helpful, listening to concerns and giving him the care that I could not give him at home. I would recommend this home.

Thank you, Southdowns.

I want to thank the staff at Southdowns for taking care of my sister. All the staff are friendly and treat my sister with kindness and respect. My sister is being very well looked after, and I appreciate all they are doing for her.

We are very pleased with the care my dad receives at Southdowns Nursing Home. He has settled in really well. The team work really hard to make the residents feel like its home from home. We get regular personal assessments and updates, which is always good as it keeps us all in the loop.

We are so grateful to the Southdowns staff for the exemplary way they look after her.

My dad has been in the care home for two years. Next month he will be 96. He has dementia. My brother and I are very happy indeed that he is at Southdowns. The staff are superb and treat him with kindness and respect. It is clear to us that he is happy and well looked after. Friends and family feel included in the many activities and celebrations provided, either on social media or by email. Parking is easy. Lovely garden with seating. Highly recommend.

My aunt was admitted to Southdowns Nursing Home in September 2017, suffering from acute dementia. Since then, until her death this week at the age of 90, she has received first-class care and support from the team at the home.

Could not wish for a nicer place for my brother to live. Staff are all friendly and welcoming. The care they give is excellent. Always activities and outings going on. Great communication with us, and love the Facebook page.

We moved our aunt to Southdowns at the end of March 2022, as the home that she was staying at had to close down. Southdowns were very helpful with the difficulty of the move and made the transition easy for us. My aunt seems to have settled in well and is more than comfortable. She has a nice room and is well looked after by the caring staff.

I can't thank everyone enough for the care and love they gave my mum. She has six months with you, time we did not expect to have with her. You were all so kind.

We were very pleased with the treatment our mother was given. All staff were very friendly and kind to her and to us when we visited Mum.

Very disappointed with the care given to my husband who was a resident of Southdowns from Sept-Dec 21. I visited my husband 4 times a week and found the care to be sadly lacking. I realise it is difficult to find good caring staff, but my husband did not receive the care we were led to believe would be forthcoming when we visited Southdowns prior to his residence. No continuity of care or support. Simple things like charging his hearing aids daily would have made such a difference to daily living. My husband was moved to hospital on 4th December where he was put on end of life care and died a week later. No support or communication from Southdowns to the hospital or to myself during his stay.

Everyone is friendly and genuinely cares.