Southdowns Nursing Home

1 Hollington Park Road, The Green, St Leonards-on-Sea TN38 0SY
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9.6 54 Reviews
  • Southdowns Nursing Home, St Leonards-on-Sea
Situated in a quiet area of St Leonards, Hastings the newly refurbished Southdowns home provides nursing and dementia care for 48 residents tailored to suit their individual needs and covers those needing long term or respite care.

Part of a family run group the philosophy at Southdowns Nursing Home is simple – it provides an environment where the highest standard of care is delivered, where dignity is respected, where talents and individuality are encouraged and where life may be enjoyed to the fullest potential.

The home has four separate lounges, beautiful landscaped gardens and a lovely courtyard available to residents and families with a wide ranging activities program led by a full time activities co-ordinator.

Care Provided by Southdowns Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fee is subject to care needs assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerry Ingram (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, respite and social services residents are all welcome
  • Ages 43+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at anytime and one of the team will be happy to show you around. Please get in touch to arrange a time or just pop in when convenient to you.

Parking

  • Free parking is available in the on site car park.

9.6

Southdowns Nursing Home has a Review Score of 9.6 (9.584) out of 10, based on 14 reviews in the last 2 years.
Over all time Southdowns Nursing Home has 54 reviews.

Overall Experience
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Date Published
  • 54
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Reviewer Connection to Southdowns Nursing Home
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Total of 54, showing 21-40
Review from Rosemary D (Wife of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was only in the home for a few months but was treated with respect. I was made to feel part of his care. Despite being busy, the staff were caring and helpful, listening to concerns and giving him the care that I could not give him at home. I would recommend this home.
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Review from M N (Niece of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Southdowns Nursing Home for two months now, and at first, I was worried about her going into a home; however, the management and staff have been amazing, and the care she is getting is first class, and therefore, this has given me peace of mind that she is in the best place and getting
the care she needs.
My aunt is comfortable, and the nurses and carers often stop to have chats with her or paint her nails.
The staff at Southdowns made our Christmas special as we all had Christmas Day dinner there in their family room, and nothing was too much trouble.
Thank you, Southdowns.
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Review from P V (Sister of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank the staff at Southdowns for taking care of my sister. All the staff are friendly and treat my sister with kindness and respect. My sister is being very well looked after, and I appreciate all they are doing for her.
Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you for such a kind review, and we are so pleased you are happy with the care we provide.

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Review from S C (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very pleased with the care my dad receives at Southdowns Nursing Home. He has settled in really well. The team work really hard to make the residents feel like its home from home. We get regular personal assessments and updates, which is always good as it keeps us all in the loop.
Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you for your kind review, Sally; it is very much appreciated.

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Review from Valerie H (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Step-mum has been at Southdowns for nearly two years. In that time, her Alzheimer's has got much worse. She has lost her speech and mobility and needs full nursing care.
We are so grateful to the Southdowns staff for the exemplary way they look after her.
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Review from Jeremy J (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for two years. Next month he will be 96. He has dementia. My brother and I are very happy indeed that he is at Southdowns. The staff are superb and treat him with kindness and respect. It is clear to us that he is happy and well looked after. Friends and family feel
included in the many activities and celebrations provided, either on social media or by email. Parking is easy. Lovely garden with seating. Highly recommend.
Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you so much for your lovely review. We are so pleased your dad is happy and everyone feels welcome and included, it is always our aim to make everyone feel welcome and enjoy their time with us, whether resident or visitor.

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Review from Richard B (Nephew of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Southdowns Nursing Home in September 2017, suffering from acute dementia. Since then, until her death this week at the age of 90, she has received first-class care and support from the team at the home.
Reply from Angie Peterson, Client Relationship Manager at Southdowns Nursing Home

Thank you so much for your kind review, and please accept our sincere sympathies for your loss.

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Review from Sharon S (Sister of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not wish for a nicer place for my brother to live. Staff are all friendly and welcoming. The care they give is excellent. Always activities and outings going on. Great communication with us, and love the Facebook page.
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Review from Karen W (Niece of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our aunt to Southdowns at the end of March 2022, as the home that she was staying at had to close down. Southdowns were very helpful with the difficulty of the move and made the transition easy for us. My aunt seems to have settled in well and is more than comfortable. She has a nice room and
is well looked after by the caring staff.
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Review from Jean C (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank everyone enough for the care and love they gave my mum. She has six months with you, time we did not expect to have with her. You were all so kind.
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Review from Mary R (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with the treatment our mother was given. All staff were very friendly and kind to her and to us when we visited Mum.
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Review from S J (Wife of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Very disappointed with the care given to my husband who was a resident of Southdowns from Sept-Dec 21. I visited my husband 4 times a week and found the care to be sadly lacking. I realise it is difficult to find good caring staff, but my husband did not receive the care we were led to believe would
be forthcoming when we visited Southdowns prior to his residence. No continuity of care or support. Simple things like charging his hearing aids daily would have made such a difference to daily living. My husband was moved to hospital on 4th December where he was put on end of life care and died a week later. No support or communication from Southdowns to the hospital or to myself during his stay.
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Review from Bridget N (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived in February 2021, it is now July 2021. She was frightened, withdrawn, would not eat and unpleasant. She is now confident with the team, eats well and joins in with the Singing club. The entertainment team join her in and encourage her. The private Facebook page is regularly updated with
pictures. The food is a 5* rating, and she is never short of something to eat.
Everyone is friendly and genuinely cares.
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Review from Claire A (Daughter-in-law of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so pleased that our Mum is living at Southdowns Nursing Home. The care provided by the manager and her team are second to none. The transformation over the years the home has been run by the current manager is remarkable, so much better than before. Communication from home to relatives
is excellent and the use of the app for the residents and relatives is refreshing and how they have coped during the pandemic was impressive.
Living so far away, we've missed seeing our Mum, but we know she's well looked after and the visits from her husband every 2 weeks are a joy for both of them.
The entertainment team have really stepped up and provided a thorough list of group and individual activities for the residents and the kitchen staff do an excellent cake for parties, plus providing a well-balanced daily menu.
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Review from Beverley S (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Southdowns Nursing Home for the last few weeks of his life and nothing was ever too much trouble for staff. The staff were caring and friendly to us as a family. The end of life care my dad received was excellent, even getting a minister to visit my dad at short notice. We as a family
are extremely grateful for his care and would recommend this home.
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Review from M R (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Southdowns for three years. I am very happy with her care there. The staff are attentive and see to their every need. The food is excellent and the outlook into the garden is lovely. I would not hesitate to recommend Southdowns to anybody looking for a safe and caring environment
for their loved one.
Reply from Jean Reeves-Yates, Registered Manager at Southdowns Nursing Home

Thank you for your lovely comments, we will always continue to do our best.

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Review from Karen C (Daughter of Resident) published on 8 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southdowns continues to provide excellent care in a very safe environment. The sports day I attended there was a very enjoyable day planned with great thought and consideration for the resident's capabilities. The smiles on their faces when competing said it all, especially when the medals and trophy
were presented. Many congratulations and a huge thank you to all at Southdowns for caring for our loved ones and us so professionally.
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Review from S H (Son-in-law of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some staff members cannot do enough for the residents, where other members just raise their eyebrows when asked for help and when you raise any concerns or issues, management just do not listen to you. Some residents do not get any interaction with the carers when they are being assisted with food and
drink. Activities are non-existent and residents often claim they are bored.
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Review from Ann E (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has looked after my mother over the last 3-4years without any problems not being sorted out properly. She needs to be fully looked after now but at least we all can sleep in the knowledge she is being looked after properly.
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Review from June W (Wife of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring to residents. Lovely clean home.
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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Southdowns Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.584 for Southdowns Nursing Home is calculated as follows: ( (112 Excellents x 5) + (40 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.584
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southdowns Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (4)

Kerry

Kerry Ingram

Job Title: Home Manager

Kerry is the Home Manager of Southdowns Nursing Home and Assistant Director for The Mulberry Community.


I dedicated my early adult life, to being a full-time mother to my 3 children. Once they reached a more independent age, I wanted to branch out and find my own independence and carve out my own career for the future.


I started work in children services as a Nursery Practitioner. I then changed direction and started working within the adult care sector - firstly domiciliary, then care home services.


In 2012, I started work at ‘Queen Mary’s Nursing Home ‘ which was to later become Mulberry House - Specialist Residential & Nursing Care. My first role was Senior Care Assistant. After about a year and a half of working night shifts, I changed to day shift, and this was when my progression really started.


It was quickly recognised that I naturally took a managerial lead in situations, and the support I received within the company was welcomed and valued.


I became the first Assistant Practitioner for the company, leading teams of staff and liaising more with external professionals.


I then took on the role of Unit Lead and completed my QCF level 5 Diploma in Leadership for Health and Social Care. This led to being appointed as the Deputy Manager of Mulberry House.


Working within the company for the last 11 years has not only allowed me to develop and grow my skill set, but it has also been the most rewarding 11 years of my career.


I am very excited to embark on the next stage of my journey as the Registered Manager of Southdowns Nursing Home and the Assistant Director of The Mulberry Community.

Roy

Roy Carley

Job Title: Deputy Manager Joined: 2023

Born and bred on a farm in the historic village of Bodiam surrounded by outstanding countryside and a backdrop of the picturesque Bodiam Castle led to the start of my career in hospitality at the local Inn. I worked there on and off for many years in several roles: Barman, Bar Manager, & Chef.


1989 Travelled to Australia, spending a year there, seeing the sights and picking up temporary work to fund my travels. On my return, I undertook a City & Guilds cookery course at the local college.


Following a move out of the countryside to St Leonards on Sea, I briefly worked for The Co-Op, British Telecom Operator Services, and the CSA, always keeping a casual bar job on the side.


1996 saw the opening of a new Motor Insurance Company, in Bexhill, and I was there for the set-up, starting as a Telesales Operator, rising through the ranks to Team Leader, Supervisor, Deputy Customer Service Manager, New Claims & Business Services Supervisor. I achieved an ILM management diploma, as well as CII certification. After 14 years there I was made redundant, so started looking for a new venture.


2010 I bought a café/restaurant in Bexhill and spent the next 3 years working hard to make it a success before selling it in 2013.


I took a few months out to re-energize then started temping in administration at Mais House Poppy Home in Bexhill, eventually being appointed Head of Administration. I then took on the role of Business Manager for a family-run care group that had homes in Surrey and Sussex- One of them being Queen Mary’s and Mulberry House. The company built a new home and I helped in the Commissioning of the Home, staffing and recruitment and dealt with enquiries, setting up the Bistro for public use and anything else that needed to be done. The Home was then sold after a year and I remained at the Home as Business & Hospitality Manager and did so for 6 years until I became tired of the travelling. That’s when I was made aware of the opportunity at Southdowns, met with Tara & Kerry, and the rest, as they say, is history.


I look forward to helping the Southdowns Team move onward and upward.

Donna

Donna Gilbey

Job Title: Administrator Joined: 2018

Donna is the Administrator for Southdowns.

Jennifer

Jennifer Negus

Job Title: Administrator Joined: 2007

Jenny is the Administrator at Southdowns.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southdowns Nursing Home to verify any information. View our terms and conditions. Southdowns Nursing Home has an Enhanced Service - more info.