Southdowns Nursing Home

The entertainment team have really stepped up and provided a thorough list of group and individual activities for the residents and the kitchen staff do an excellent cake for parties, plus providing a well-balanced daily menu.

My dad was in Southdowns Nursing Home for the last few weeks of his life and nothing was ever too much trouble for staff. The staff were caring and friendly to us as a family. The end of life care my dad received was excellent, even getting a minister to visit my dad at short notice. We as a family are extremely grateful for his care and would recommend this home.

My mum has been at Southdowns for three years. I am very happy with her care there. The staff are attentive and see to their every need. The food is excellent and the outlook into the garden is lovely. I would not hesitate to recommend Southdowns to anybody looking for a safe and caring environment for their loved one.

Southdowns continues to provide excellent care in a very safe environment. The sports day I attended there was a very enjoyable day planned with great thought and consideration for the resident's capabilities. The smiles on their faces when competing said it all, especially when the medals and trophy were presented. Many congratulations and a huge thank you to all at Southdowns for caring for our loved ones and us so professionally.

Some staff members cannot do enough for the residents, where other members just raise their eyebrows when asked for help and when you raise any concerns or issues, management just do not listen to you. Some residents do not get any interaction with the carers when they are being assisted with food and drink. Activities are non-existent and residents often claim they are bored.

The home has looked after my mother over the last 3-4years without any problems not being sorted out properly. She needs to be fully looked after now but at least we all can sleep in the knowledge she is being looked after properly.

Very caring to residents. Lovely clean home.

My mum moved here from her current home to be with dad during the last days of her life. The staff could not do enough for my mum, my dad and our family, supporting us through this terrible time. My dad has always been well cared for and shown respect by all the staff here and we know he will continue to receive excellent care. I cannot fault any aspect of dads care here and would recommend this home for any relatives whose loved ones are experiencing dementia.

My mother was at Southdowns for over 10 years and died recently aged 92. When she went into the Home she was mobile but with rapidly progressing vascular dementia. The home provided a safe, comfortable and friendly environment for her and recently, during her rapid decline, they gave great attention and care to her medical needs and to her comfort. She was never ignored. My sister and I visited her almost every day and were always kept well informed of any medical issues. The interaction between the staff and her was exceptional. They also always made us feel very welcome and supported us during mum's dying days.

Every member of staff I have met has been friendly, efficient and helpful. They never rush their interaction with my mother, and always treat her with respect and kindness.

We (the entire family) feel so lucky to have found this home.

As a family, we are extremely pleased with the care that our mother has received at Southdowns. Staff are caring, compassionate, very experienced in looking after residents with varying needs. Our mother is always clean and neatly dressed. She is happy and contented which is all any of us could ever ask for. Nothing is ever too much trouble when making requests. Well done to everyone on gaining a "Good" CQC report.

We always look forward to coming to see my sister. It is always so friendly. All the staff work really hard to make a lovely life for our sister and all the other people who live there. Thank you all so much. It is kept clean and tidy, her bedroom is beautifully kept.

Our Mother had been a resident at Southdowns Nursing Home, Hollington Park Road for approximately 4 months until her death. Whilst she was there she was treated with dignity and respect by the cheerful, friendly and professional staff. All the staff from top to bottom were caring and loving and extremely patient with all the residents. They showed the greatest care right to the end and we can't thank them enough for all they did. The food was excellent, plenty of it and tasty snacks between meals. I had a delicious 3 course Christmas lunch there with Mum. Mum had made a great improvement since leaving hospital, but ultimately her body had had enough and she passed away peacefully, with the outstanding staff giving her care right to the very end - even in the last hours when it was clear that Mum would not regain consciousness. Thank you, everyone.

Mum's care is second to none. The carers are brilliant and we couldn't wish for more. It is a very hard job and they cope so well. I'm kept in touch with all of her care and any problems. We are always made very welcome and we feel Mum is in safe hands.

Very pleased with how good this place is. Staffing levels very high and staff seem to be everywhere, I'm very impressed by that. They all care very much and there is a very clean and friendly atmosphere. I'm glad my mum's in this place. I know she's being well looked after to the highest standard possible. I couldn't be more pleased with the service they provide.

Great staff, attentive caring, always seem to know what's going on with mum. Prompt review excellent nursing care; despite being bed bound for nearly 2 years mum has no sores.

The management of this home is helpful as well as being very professional. Nothing is too much bother from the care staff.

We've been very pleased with the care my father has received at Southdowns. Any comments/concerns we have are always addressed promptly. There's a strong management team in place and staff are really lovely. They genuinely care about residents. I haven't rated facilities/rooms as excellent but they are of a good standard. The key aspect of Southdowns is the level of care, that's what we want from a home.

Very satisfied overall.

My husband has been a resident at Southdowns Nursing Home for over 2 years. He has very limited cognitive ability but is always treated with the utmost respect and affection. He is very fond of the staff because they show him such kindness. After a difficult spell we now have an excellent management team in place. I have full confidence in their ability and would highly recommend Southdowns Nursing Home for residential care especially those suffering the effects of dementia.