Bon Accord Care Home

79-81 New Church Road, Hove BN3 4BB
Review Us
9.1 42 Reviews
  • Bon Accord Care Home, Hove
Bon Accord Care Home is located in Hove, East Sussex, just a short distance away from the coast.

Residents here can pursue their hobbies in communal and quiet lounges throughout the home. Outdoors, the home also boasts a sensory garden which residents and families can enjoy when they please.

Bon Accord provides dementia care 24-hours a day - the care is personalised to each individual depending on their specific needs. The team encourages residents to also personalise their rooms to ensure they are kept as familiar as possible.
Show Bon Accord Care Home on the Map

Care Provided by Bon Accord Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1573 – £1775
  • Self-Funded Residential Dementia Care: £1573 – £1775
  • Self-Funded Nursing Care: £1573 – £1775
  • Self-Funded Nursing Dementia Care: £1573 – £1775

Exclusive of FNC, hairdressing, podiatry, newspapers and personal items.

These prices are only a guideline, please contact Bon Accord Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Marion Conway (Home Manager)

Local Authority / Social Services

Admission Criteria

  • 65+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is flexible, they have protected mealtimes, 12:30 - 13:30 and 17:00 - 18:00. However this does not preclude visiting especially if visitors would like to be involved

Parking

  • On street parking is free between the hours of 11:00 AND 19:00

Bon Accord Care Home Reviews (42)

9.1

Bon Accord Care Home has a Review Score of 9.1 (9.144) out of 10, based on 7 reviews in the last 2 years.
Over all time Bon Accord Care Home has 42 reviews.

Overall Experience
  • 28
  • 14
  • 0
  • 0
  • 0
Date Published
  • 42
  • 3
  • 5
  • 7
  • 35
Reviewer Connection to Bon Accord Care Home
  • 16
  • 8
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 21-40
Review from Siobhan C (Granddaughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been with this care home since September. The whole team are amazing, very grateful for the person who helped us book visits. Keep doing what you all do, we appreciate it so so much, thank you. He is happy and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very kind and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Daughter of Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bon Accord care home for nearly two years and we are very happy with the care she has received. The staff are friendly and accommodating. Requirements have been made to suit mums needs regularly. She is happy and comfortable here.
Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher D (Nephew of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt had a stroke and she was hospitalised for some months. Social services placed my Aunt in a respite care home on her release from hospital as at that time we were on holiday. My Aunt stayed at the first care home until I arranged for the sale of her house and my application to become her official
carer under the Court of Protection. She never married and has no other close relatives who care, only myself and my wife. We became dissatisfied with the care home (1) and we made arrangements to vet other local care homes, we were impressed with Bon Accord and decided that transfer to my Aunt as soon as practical. Care home (1) attempted to thwart our movement of my Aunt, but we had made the decision and we followed it through, we really did make the right choice and I am pleased that my Aunt is being cared for as she is now suffering with vascular dementia as a result of the stroke. We consider the move was essential for my Aunt's further well being.
Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you, Christopher, for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently got to visit my mum after the government allowed thirty-minute visits during the COVID lockdown lift. Mum looked well and smiley. I think she is now used to us wearing masks. A bit puzzled as to why I wasn't allowed to hug her but so happy when she knew my voice. Well done Bon Accord for
the strict washing of hands and masking up before visits.
Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how grateful we are, as a family, toward all of the care staff and other staff who work at Bon Accord, for their dedication, kindness and level of care shown towards our Father all the time he has lived here. They get to know each resident intimately to ensure every aspect of their
needs are met. At the time of Father's death, we were shown such compassion, love and mu father was treated with the utmost respect and dignity.
Reply from Olivia Shields, Marketing Assistant at Bon Accord Care Home

Thank you, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Bon Accord Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Father with dignity and the compassion he deserved during his time at our home. We hope that his time at Bon Accord did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet Z (Daughter of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled very well into this care home with care and compassion. She is not rushed to move from one place to another which is re-assuring as Mum can be anxious. She is spoken to kindly and treated with respect. The meals are varied and nothing is too much trouble if residents would like something
else. This is the best place Mum has resided in and I greatly recommend it. Thank you.
Reply from Jasmine Bracken, Marketing Administrator at Bon Accord Care Home

Thank you, Janet, for your positive feedback towards Bon Accord Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony B (Friend of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend, who has early onset of Alzheimer's, was moved to Bon Accord from another home because he was resisting help with personal care and was, sometimes, aggressive. Bon Accord were very helpful in the transition, had a higher level of staffing and were able to manage his personal care much better.
It is also more spacious and has a lovely garden. The staff are friendly, bright and cooperative. A good service provided, for which I am grateful.
Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Tony, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura R (Granddaughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad came in about 10 weeks ago for short term respite care. The staff have been so attentive and lovely, we as a family decided that the level of care and attention he could receive here for his dementia was much better than we could provide at home.
The staff here are brilliant, always so
kind, caring, funny, loving and helpful. We are able and welcome to visit whenever we want and get to spend quality time with my grandad which is the most valuable thing in the world. And I am able to leave happy knowing that he is safe and well looked after.
Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Laura, for your comments about your recent experience at Bon Accord Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret B (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff. They seem to be kind, cheerful and enjoying the job which must be very stressful for them.
The care home is clean and tidy and my husband's room has all he requires, even though he complains a lot about things, especially about the TV never working, but that is only
because he can't operate it and blames the TV not himself.
Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Margaret, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Bon Accord Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin W (Son of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers here really are loving to the residents. All are treated with respect and sensitivity. The only problem is that there are not enough of them, so the residents can be left to their own devices. The entertainments manager left post recently and I hope a new one is appointed soon as this helps
enormously. The home has been through a couple of management changes in recent years and is now settling to a more orderly structure, which is great!
Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Martin, for letting us know how we are doing at Bon Accord Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard U (Friend of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff. Lovely home and garden. Friendly atmosphere.
Reply from Ronnie Cavanagh, Marketing at Bon Accord Care Home

Thank you, Richard, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda M (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first visited Bon Accord, I was impressed with staff attitude, cleanliness of home and ambience. My mother has dementia and had been at her previous care home for nearly three years. Sadly, due to her health, they were no longer able to care for her. I was, understandably, very anxious
about her move as routine is key for her. When making sure Bon Accord had all the necessary equipment in place to meet her needs, they couldn't have done more to help and reassure me. I visit regularly and not once have I found my mother unhappy or confused about her new surroundings. Which I feel is due to the staff making her feel welcome and part of the family. She is always dressed nicely and her personal hygiene cared for. Knowing that my mother is being cared for at Bon Accord gives me great peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat R (Friend of Resident) published on 25 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in Bon Accord Care Home for 3 years. The carers and senior staff are very helpful and caring. Food is brilliant with plenty of choice and prepared well. Kitchen is clean and staff are helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy T (Daughter of Resident) published on 27 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly care home. Very homely feel. Staff always have time to answer questions, and chat. Seem to always want to meet my dads needs as best they can. Everyone seems to work hard. Very caring establishment. Dementia friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David L (Son of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a pleasant environment in which the 36 residents appear well looked after. My mother has been there for six years and the family can only praise the way she has been looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie (Daughter of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in care here for about 1 month. Staff and carers have been very helpful and kind to my dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire H (Friend of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a friend who has dementia, for the last two months , once a week. The place has been redecorated in a pleasing and cheerful way. It is very comfortable in all respects. My friend (who is an artist) has some of her pictures hung in her room. She always looks well groomed and clean
has hair set regularly . The staff are very friendly and I watched them tending difficult patients with great patience and kindness. The food looks really good and varied. One lady told me that the entertainment is very good and that she is very happy there and has been for years. There is a nice garden to sit in weather permitting. I would recommend the place highly to any one seeking such a place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen W (Wife of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean home, nice smelling. My husband is kept clean and tidy, shaved and hair cut (which is paid for in his personal money which I keep topped up).
Staff are friendly with residents and visitors.
My husband is in "one to one" care which relieves my mind knowing he is well looked after. He is
kept occupied - when he wants it - and is taken for a walk occasionally to the local shops etc.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew G (Son of Resident) published on 11 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was suffering from advanced dementia and spent the last 8 months of his life at Bon Accord. The nursing staff and carers were so wonderful, gentle and kind to him it was quite moving to watch. Dementia is incredibly difficult to deal with for everyone involved, but the wonderful people at
Bon Accord showed Dad nothing but love and kindness. I'll miss going there now we've lost Dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Bon Accord Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Bon Accord Care Home is calculated as follows: ( (56 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.554 Points relating to the number of positive Reviews for Bon Accord Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 7 Positive Reviews ÷ 8.2 = 0.854
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bon Accord Care Home to verify any information. View our terms and conditions. Bon Accord Care Home has an Enhanced Service - more info.