Hazelgrove Nursing Home

Thank you all for the care that you provided for my mum.

Mother was moved to Hazelgrove as her needs changed and because of Covid and the distance where we live, we were not able to visit mum until very recently. The home is fresh and clean and the staff are so helpful, Mother is content and very well looked after, any time I have contacted them to know how she was doing the staff always have enough time to give me a complete rundown on how mum is. Mum can be a character! Yes we are very pleased, lovely place and a comfort that in her twilight years (95)...she is being well cared for.

My relative has been at the home for two years and I can't praise the management and staff enough for the kindness and care he has received. He was very distressed when he first arrived because of a very unpleasant stay in another nursing home but through the support, compassion and patience he has received, has become very happy and relaxed. The food is good, as are the activities, which include regular visits by singers, which are well received. The home is perfectly laid out on one level, with an inner courtyard garden, easily accessible to all. I am kept up to date on any issues and communication is good. I have peace of mind that my loved one is very well looked after and in a safe, happy and caring environment. I would totally recommend the home to anyone looking for a good nursing home, knowing how daunting the process is.

Hazelgrove is a relatively modern home situated in a quiet area on the edge of Brighton. It has the advantage of being single-storey and has an inner courtyard which can be used safely by residents in the summer months. They almost all suffer from profound Dementia and are very demanding on the patience and professional expertise of the care staff who rise to the demand with care and compassion. Activities are provided daily to stimulate the residents. Visits from local school children and from professional entertainers are a highlight. Nursing staff are always present and accessible to visitors. Like the care staff, they too are well acquainted with the needs of individual residents (eg diet, medication). Emergencies (eg hospital admissions) appear to be dealt with efficiently and effectively. The home is kept spotlessly clean and overall management supervision is good.

We "the family", find all the staff very friendly to residents and visitors. We go 4/5 times weekly at various times during the day and have never seen any staff member being abusive or unattentive of any resident. The building is kept in good maintenance even if it is old and decor dated it is still bright, very clean, activities are in place and singers regularly bought in to entertain, also residents birthdays, special days are remembered with tea party and birthday cake, as are Xmas and even pancakes on Shrove Tuesday. Overall a very homely and safe care home. Well done.

This is the ideal place for my husband who has Lewy Body Dementia. It has a lovely "homely" atmosphere. There is plenty of staff who are extremely patient with the residents and very caring. The food is excellent. Activities to help the time pass. Individual bedrooms. This home stood out as the ideal place for my husband against the others I visited. It also invited me to come anytime to look around - others needed you to make an appointment. I would certainly recommend this nursing home.

15 months ago my father and I had to face the heart-wrenching decision that my mother’s dementia could no longer be managed at home. After a disastrous experience in another nursing home, we are both relieved and grateful she now resides at Hazelgrove. We have found all of the staff to be very welcoming and friendly. The management have created a calm dementia-friendly environment where dementia behaviour is understood and the residents are always professionally cared for with compassion, kindness and dignity. Although wishing things were different, we have both stopped worrying about her now, because we know she is safe and being well looked after. The staff are lovely to her and she can be challenging.

I am immensely grateful for the care mum received at Hazelgrove in the 7 months she was there until her death in June this year. I visited around 15 homes in the area before choosing Hazelgrove. The Hazelgrove staff members at all levels were conscientious, knowledgeable, competent, caring and friendly – some aspects of which were not always evident at other homes. Hazelgrove has a warm, homely feel and being all on one floor, avoids much of the disorientation and mobility problems associated with other homes. If you are looking for a modern home with new high-tech facilities and gourmet meals, then you will look elsewhere, but if you want the best care for a loved one suffering from advanced Alzheimer’s-Dementia, then I cannot recommend Hazelgrove more highly.

My sister and I visit once per week and the staff are always happy and smiling and friendly to us. It makes such a difference to know that our mum is being cared for so well and takes a lot of pressure from us.

I have been extremely impressed by the care given to my father over the last six months. Dad moved into Hazelgrove in July 2016 and sadly has since passed away from his dementia. I am glad that for the last 6 months of his life he was at Hazelgrove. Every time I visited I found the staff to be extremely caring, kind and supportive- both management and carers. Dad also appeared very contented there. Dad was encouraged to attend therapeutic groups, he was included in all the activities and made to feel welcome and cared for. Ironically, he has received better care at Hazelgrove than he did at a much more expensive and "flashy" looking nursing home in Brighton from which I moved him because they were just leaving him alone in his room all the time. I would not hesitate to recommend Hazelgrove. My father was very content there and I am glad that they looked after him for the last 6 months of his life.

My sister is always very happy on my visits to her. During my last visit she was eating her breakfast and she ate well. She was clean and well dressed and spoke with us in a positive and happy way, laughing and joking. She enjoys outings and recently had a meal at a local garden centre and the staff account was backed up with photos. Staff that saw her treated her respectfully and happily.

The first visit to Hazelgrove reassured me that mum would get the best choices possible. Indeed she settled in very quickly and after many years of distress and loneliness she has blossomed. The feeling of good will and motivation from all the nursing staff, carers and management is truly amazing. Mum sings, dances her days away and I am 100% happy. I joke with the staff that I wish to go on the waiting list in 50 years time!!!

My mother has deteriorating mental health and is frail physically. The staff are kind, gentle and respectful. The nursing standard is good and management very hands on. Hazelgrove is usually calm and peaceful, activities are well planned and residents relaxed happy and well cared for. The nursing staff are professional and observant. As a proof nurse myself having managed nursing homes I am very happy with the care that my mother receives. It is an excellent home.

My mother has been at Hazelgrove for over seven months. As a family we have been really happy with the quality of her care. When mum arrived she displayed very aggressive behaviour. The staff have been wonderful with her and she appears very happy and settled. The management went out of their way to accommodate, even the smallest detail. many Thanks.

After a disastrous previous care home experience a was a bit sceptical of moving mum into another place but wow was I surprised. This nursing home is lovely, from the fabulous artwork on the walls done by the residents to the wonderfully friendly and professional staff. The management go all out to make sure mum is happy even though she can be a bit cantankerous. I would recommend this place wholeheartedly.

This is my first visit as I have come with my friend to visit her mother. My first impression is very good. The staff have all been very friendly and also very caring, that is to the patients as well as family members.

My 93 year old father has vascular dementia and had to be moved from his previous home and has been at Hazelgrove Nursing Home since December 2015. He has received the care and understanding that his condition requires from a professional, caring and highly supportive team of nurses and carers. The management is very efficient and the homely atmosphere and recognition of individual needs and dignity is impressive. Also the support I have received has been second to none.

I have recommended it in the past to friends and will continue to do so.