The Pines Care Home

Furze Hill, Hove BN3 1PA
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9.7 71 Reviews
  • The Pines Care Home, Hove
The Pines Care & Nursing Home delivers the highest standards of care and support in a warm and welcoming setting. The home offers nursing, residential and dementia care in the popular seaside town of Hove on the north side of Furze Hill. It is within walking distance of the centre of Brighton and the seafront and benefits from good transport links.

The well-established care team works closely with families and loved ones and has strong community links that include an excellent relationship with related health services and professionals. The care home has recently been refurbished and features a spacious, sunny terrace, Elegance Hair Salon and Coffee Club bistro. The decor is sympathetic to the original features of the early 20th-century Edwardian building, providing a homely setting for people requiring both residential care and those with more complex nursing needs.

The Pines is known not only for its compassionate care but also for the remarkable residents who call it home. Among them was Lady Muriel Dowding, animal rights advocate and founder of the Beauty Without Cruelty campaign. Another famed resident was Bernard Jordan, who made headlines in 2014 as the “Great Escaper” when, aged 89, he left The Pines unannounced to attend the 70th anniversary of the D-Day landings in Normandy. His spirited journey captured the nation's heart and inspired the 2023 film The Great Escaper, starring Michael Caine.
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Care Provided by The Pines Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact The Pines Care Home to find out the exact price for your requirements.

Contact The Pines Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Pines Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Tiago Conceicao (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (42)

Visiting

  • Visitors are welcome at any time

Parking

  • Onsite car park available

The Pines Care Home Reviews (71)

9.7

The Pines Care Home has a Review Score of 9.7 (9.679) out of 10, based on 11 reviews in the last 2 years.
Over all time The Pines Care Home has 71 reviews.

Overall Experience
  • 52
  • 17
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Date Published
  • 71
  • 2
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  • 11
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Reviewer Connection to The Pines Care Home
  • 31
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  • 8
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Total of 71, showing 21-40
Review from George K (Husband of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pines is a special nursing home. As a family, we are so grateful to the manager and all the staff, nurses, carers, events organisers, cooks and cleaners who make this nursing home such a wonderful home. Nothing is too much trouble for anyone. The care and nursing are exceptional.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for writing a review for The Pines Care and Nursing Home, we are very pleased that your family is so happy with our care of your loved one. I will pass your kind words on to the staff team.
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Review from Duncan B (Son of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff, regardless of role, have been consistently kind, polite and professional in their manner. Mum has been treated with the utmost care and respect and for this, we as a family are very grateful.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to leave a review for The Pines, we are very grateful for your feedback. It is our pleasure to care for your mother as part of our family here at The Pines.
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Review from David A (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pines Care Home supported my father with care and consideration. He moved, aged 96, in March, following a fall and broken hip, and also with lung cancer, after determinedly living independently in his own flat. Although he recognised the need for greater care and support this was a major change,
and the staff could not have been more caring in helping him make the transition. They went out of their way to help him maintain links with his family through video and phone calls, encouraged his hobbies and interests, and provided both psychological support and practical care that maintained as far as possible his dignity, integrity and independence. As he required terminal care my father was well supported and looked after, and the team kept us in close touch with his condition and mood. They managed his death and our visits (including our dog!) with sensitivity. We are extremely grateful that he was cared for at The Pines and thank them for their professional and caring approach.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to leave a review for The Pines Nursing Home, especially at this sad time for you and your loved ones. It was our pleasure to care for your father as part of our family…read more
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Review from Vanessa T (Daughter of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to The Pines Care Home for what we thought would be a short stay, as she had been in hospital and was very poorly and needed 24-hour care. She stayed 14 months. In that time she was excellently cared for by the wonderful staff. They are all so friendly, helpful, dedicated and most of all,
caring. I can’t thank them enough for looking after my mum during these difficult times and I would highly recommend The Pines to anyone. They were brilliant. Thank you so much.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for writing a review for The Pines Nursing Home, we are delighted to hear how happy you have been with our care of your mother. I will pass your kind words on to the staff team.
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Review from Aime O (Granddaughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this wonderful care home enough. The kindness, consideration, and dignity shown to their residents is remarkable. I've never felt so welcomed, respected, and looked after by a care home. My grandfather, who recently passed, came to The Pines in a very vulnerable position and they
showed the utmost compassion and support to him right up until the end of his life. He lost his sparkle for a while, but the team at the Pines brought him back to us at a time where the world was a scary place. Each staff member we encountered made a huge difference to his life in such a positive way and you can truly see how much they care both as people and professionals. A wonderful, dedicated, respectful establishment that should be recognized for its amazing qualities, facilities, and staff! Thank you from the bottom of my heart, always!
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to write a review for The Pines Care and Nursing Home. It was our pleasure to care for your Grandfather as part of our family here at The Pines.
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Review from Keri S (Private Carer of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents are always happy, clean and healthy. The staff are amazing! They care extremely well, and there are always activities, well planned out and appropriate to each client's needs. The home is always spotless and well-staffed. The care here is above and beyond what I expected to find, and they
provide a wonderful home.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to leave a review for The Pines Care & Nursing Home we are delighted that you are so pleased with our home and the care and support we provide.
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Review from Lloyd H (Son of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff at The Pines treated me and more importantly, my mother, with top-quality care, understanding, professionalism and most of all, love.
I would not hesitate to recommend, in the highest terms, The Pines, to look after the most cherished thing in our lives, our Mum.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to leave a review for The Pines Care & Nursing Home; we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our family here at The…read more
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Review from Sue L (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at The Pines in Hove for several years now. She became a resident following the death of my Dad when she needed minimal care, and initially was very capable and fairly fit, and only a little forgetful, requiring support only with some medication. She went for daily walks around
the adjacent park and enjoyed many pastimes and hobbies, joining in group activities when she felt like it, but always enjoying the varied meals and company of the youthful, energetic staff.
Mum is now 94, and in the intervening years, has experienced many health changes and a few hospitalisations. She has received excellent care throughout, which has adapted to meet her changing needs. She now requires full personal care and has benefited from the skilful nursing care and medication being administered as necessary. The activities staff do an amazing job. I can't thank the manager and staff enough for their dedication and care, especially during the pandemic with its many challenges.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to write a review for The Pines Care & Nursing Home. It is our pleasure to care for your mother as part of our family here at The Pines. I will pass your kind words on to…read more
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Review from Fiona H (Daughter of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been at The Pines for almost 4 years, and he has been generally very happy during his time at the home. In fact, in a lot of ways, it has given him a new lease of life! He really enjoys all the activities that are on offer and also spending time with the other residents and the staff.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for leaving a review for The Pines Care & Nursing Home; it is a pleasure to care for your father as part of our family here at The Pines and wonderful to see him enjoying life here with us.
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Review from Liza A (Wife of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has spent several respite periods in The Pines over the last four years and is now a permanent resident as unfortunately, I am unable to care for him at home. Each time he has returned, he has received a warm, friendly welcome from the staff, many of whom were working there then he first
went in. It is good to see the same people on a regular basis and makes it more like home for him. I would certainly recommend The Pines to anyone looking for a long-term home for a family member.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to write a review for The Pines Care & Nursing Home; it is wonderful to hear that you are so happy with our care of your husband. I will pass your kind words on to the…read more
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Review from Brian C (Brother of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was in The Pines Nursing Home in Hove. I was very pleased with the care she received from all the staff. They were all very friendly, helpful and caring. This is probably the best nursing home in Brighton and Hove and I would recommend it to anyone in this area who have such needs. Thank you
all.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to review The Pines, we are delighted that you are so pleased with the care of your sister. I will pass on your comments to the staff team.
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Review from Nicci G (Daughter of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived in The Pines for over 10 years and was very well cared for during her stay and particularly during more recent years when she started to decline and became more and more dependent on her carers. She was given genuine wonderful care and understanding of her needs and deterioration mentally
and physically. The staff also provided great support to myself and my sisters with sympathy and understanding which was much appreciated and helped us so much. The Pines staff build a lovely community with social events, outings and activities and ensure all who want to participate can, even when mum could not use her hands to paint since her retirement she had been an avid painter, they helped her carry on her hobby by helping her to ‘paint by mouth’ with lovely results.
Reply from Tiago Conceicao, Home Manager at The Pines Care Home
Thank you for taking the time to leave a review for The Pines, it was a pleasure to care for your Mother, she was a very big part of the family here at The Pines. Thank you for your kind words.
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Review from Christopher B (Son of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2017 my 92-year-old Father needed Nursing Home care. My Mother (also 92) did not want to be separated from my Father. In April 2017 they were both admitted to The Pines Nursing Home in Hove, East Sussex. My father passed away in June 2020.
During the three years my parents were cared for at the
Pines, I have nothing but the highest regard for the Home. The Management and Staff were all very kind and comforting and showed great professionalism at all times.
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Review from Sharon H (Daughter of Resident) published on 17 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had spent 4 weeks in the hospice when it was suggested that mum be moved to a nursing home as her illness had slowed down. The Pines was recommended by the staff at the hospice with whom we had the utmost trust.
What I remember most was the smiling welcome by the front of house and the staff
who were to take care of mum.
The Pines does not feel like a care home, no wing back chairs but a bright and airy conservatory and lounge.
There are activities most days for the residents. Unfortunately mum was not well enough to participate with other residents so the Activity staff went to mum in her room.
Cd19 came along while mum was a resident and we were no longer able to see her on a daily basis.
The manager and his team realised mums 80th birthday needed to be celebrated and we were allowed to see her with PPE. When mum deteriorated the manager called myself and sister in to see her for one last time.
The manager and his staff ensured mum was well looked after and in the end a dignified death.
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Review from G B (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am a health care worker and I see inside many homes and also the standard of care in the community and I am so pleased to say The Pines is one that I am happy to have my Mother in.
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Review from Caprice F (Power of Attorney of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pines is warm and welcoming. Mum is well looked after and happy. I couldn’t recommend this nursing home more highly. All the staff go the extra step beyond what they have to.
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Review from Marina (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Pines is a lovely nursing home where my mother-in-law has been for the past 14 months (unexpectedly long!). We have experience of several different homes in the area, and The Pines is by far the most friendly and welcoming. The staff are unfailingly smiley and helpful and are never too busy to answer
questions or help. There are tons of activities and everyone is encouraged to join in. They seem to really care about the residents in their care.
I recommend them highly.
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Review from G M (Niece of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at The Pines for several months now. He is very well cared for. Staff are friendly, caring and helpful. We have had experiences of three other care homes in the last year. The Pines is by far superior to all the others.
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Review from Hilary H (Daughter of Resident) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent care during her time at The Pines. She, and all the family, were welcomed and treated with respect by everyone. The staff were friendly and caring and the atmosphere throughout was warm and homely. At the end of her life she was treated with great kindness and we, her family,
were given all necessary support and advice. Her death was calm and dignified and her privacy was respected just as she would've wanted. I am immensely grateful to the staff for this.
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Review from Judy D (Daughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot adequately express how grateful our family is for the kind, compassionate and dedicated care given to our mother by the whole team at The Pines. The ambience at The Pines is wonderful and the team somehow manage to maintain a calm, professional and happy atmosphere under difficult circumstances.
Our mother was treated with patience and kindness during her seven-week stay and was allowed peace and dignity during her final hours. For that, her family will be forever thankful. I can recommend this clean and pleasant care home unreservedly.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for The Pines Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for The Pines Care Home is calculated as follows: ( (101 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 131 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Pines Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (6)

Tiago

Tiago Conceicao

Job Title: Home Manager Joined: 2014

I am a committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered. I was awarded a staff award for ‘Local home, national family’ in recognition of hard work and dedication to my role.

Gail

Gail Vizi

Job Title: Deputy Manager Joined: 2019

Gail is our Deputy Manager at The Pines. Gail brings a wealth of knowledge in building meaningful relationships and brings a compassionate and thoughtful approach to her role.

Mark

Mark Bryan-Jones

Job Title: Chef Manager Joined: 2024

Mark, our Chef Manager at The Pines, leads the kitchen with passion and experience, creating nutritious, home-cooked meals that our residents love. Mark works closely with the catering team, who ensure every dish is freshly prepared and tailored to individual tastes and dietary needs, making mealtimes an enjoyable part of daily life.

Hannah

Hannah Marshall

Job Title: Well-being Coordinator Joined: 2015

Hannah Marshall is our Well-being Coordinator and spends her time organising activities that keep residents active and connected. She/he enjoys getting to know what our residents enjoy and making sure there’s always something meaningful for them to take part in.

Godson

Godson Ravi

Job Title: Care Assistant Joined: 2023

Godson Ravi is a Care Assistant and supports residents with their daily needs, always offering a friendly face and a helping hand. He takes pride in making sure residents feel comfortable, safe, and valued.

Maia

Maia Watson

Job Title: Wellbeing Coordinator Joined: 2025

 Maia is our Wellbeing Coordinator and spends her time organising activities that keep residents active and connected. She enjoys getting to know what our residents enjoy and making sure there’s always something meaningful for them to take part in

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